105 results found

1. Behance account and Adobe ID

   I have two different Adobe ID, one from company to access Adobe Suite, and one on Behance. I 've realised that when I login into my Behance account. Adobe will asked me re-loging or automatically log me out from my Adobe suite account. I think you may want to improve this, it is annoying that everytime I access to Behance, i need to careful or I might lost my files. which this is might be one of the reason that my XD artboards lost?

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for filing a ticket! This doesn’t seem like a feature request, so you should definitely file this on the Community Support Forum. Your Behance account is actually an Adobe ID, so you are actually switching between accounts when you log in. You might want to log in using your Behance account and see if you can see your missing documents. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

2. Improve installation flow and uninstallation

   I'm reopening this "feature" that was originally opened by Sylvain in July 2017:

   https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/19821529-let-us-deside-where-to-install-it

   but hastily and wrongly, closed by Elaine (Adobe) (Product Manager, Adobe) and labeled as non-feature-request.

   While ee agree that it is not a feature strictly linked to Adobe Xd but rather to the installation process which, probably, involves the entire Adobe product package but:

   1. An answer could be: "look, unfortunately it is not a feature strictly related to Adobe Xd so I have to close this thread, but I will report the problem to whoever is responsible for the installation process." at least pretend a bit of customer support.

   Answer instead:

   "You can already set the install location of all of your Creative Cloud apps through the Creative Cloud desktop application. From the CC Desktop App, click on the Gear> Preferences> Creative Cloud and click on the drop-down underneath“ Install Location. ”

   Demonstrates a poor knowledge of the Adobe installation process, and t the fact that from 2017 to 2019 other comments were followed all with the same problem without ever receiving a response, also demonstrates little interest to users.

   It becomes paradoxical that the Sylvain's thread happened in the section of a software created for the user experience, and therefore the latter should be offered at its highest level.

   Let's clarify that still in 2020, during the installation phase of Adobe Xd it is not possible in any way, to choose the installation folder, unless:

   1. One first installs Adobe Creative Clouds
   2. Has read Elaine's comment
   3. It start to tinker in CC before install a product and discover this option on his own.

   It is at least 15 years that all around the world the installation flow offers a user the possibility to choose where to install, there were Adobe Xd doesn't do it, neither in Creative Clouds app, why? is it one of those ideas like:
   "let's make it strange and unpractice, because it will be innovative in this way" X°D

   There's a plethora of people that since years and years, have dedicated hard disks, one for the OS, one for the .exe files, one for the archive and so on and the most pain for them, is dealing with those softwares that install themeselves wherever they want, typically in the OS drive, that then we have to keep clean from them.

   When a user arrives on this page:

   https://www.adobe.com/products/xd.html#

   and click the "start for free" button it will download the installer of Adobe Xd, once you click on it, for the sake of good user experience, there's no pop up asking you where you wish to install Adobe Xd.

   In this way the installation of Adobe Xd and Creative Clouds happens in parallel, with Creative Clouds finishing few seconds before Adobe Xd, you can see it by just keeping open your windows control panel, Adobe Xd will complete the installation right after and a push notification from CC will inform you of the installation of Adobe Xd, which will occur in C:

   At this point the user has no other choice that uninstal Adobe Xd (from Creative Clouds because Adobe Xd does not appear in Panel control) and reinstall it from Creative Clouds App.

   Not this great user experience.

   But by installing Adobe Xd from Creative Clouds App, will Creative Clouds inform me where I want to install Adobe Xd or at least alert me that I can change the location? nope.

   Basically in the first way of installing Adobe Xd, there's absolutely no way to choose the installation folder, while in the second way (by installing first Creative Clouds) there could be the possibility, but the user is not informed about it.

   Again, great user experience.

   Finally, the uninstallation process of Adobe Xd, it's just partial.

   Once you have uninstalled it, you will remain with about 20-30 files installed in your dedicated OS hard drive. Why?? mystery ...
   Some of those files, are neither reg files or shortcuts, but useless softwares not required such as a PluginCleanup that I struggle to understand why is not removed.

   On top of this, some of these files have a System ownership, or are sub folders with a System ownership, which means that typically a user can not manually delete them because they are not ownership of the user itself, or because in some case, they require that only the allowed TrustedInstaller could delete them, which is Adobe, which does not remove them during the uninstallation, brilliant, and so what remains to the user is the annoying part of deleting the System ownership the eventual inheritance and assign himself as owner .

   I don't know Elaine, perhaps the original thread deserved to be forwarded to those in charge of this matter and users who replied you back an answer, at least for the sake of ux.

   I'm reopening this "feature" that was originally opened by Sylvain in July 2017:

   https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/19821529-let-us-deside-where-to-install-it

   but hastily and wrongly, closed by Elaine (Adobe) (Product Manager, Adobe) and labeled as non-feature-request.

   While ee agree that it is not a feature strictly linked to Adobe Xd but rather to the installation process which, probably, involves the entire Adobe product package but:

   1. An answer could be: "look, unfortunately it is not a feature strictly related to Adobe Xd so I have to close this thread, but I will report the problem to whoever is responsible for the installation process." at least pretend a bit… more
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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for your feedback. By way of introduction, I’m a Sr. Product Manager on XD. This is more of a centralized installer question, which is best filed in the Download & Install Community Support forum. I believe at the time I also shared it with the product manager of the installation experience, and I’ll do so again. However, I’m closing this as not a feature request for XD itself.

   https://community.adobe.com/t5/download-install/bd-p/download-and-install?page=1&sort=latest_replies&filter=all

3. Keep auto-update setting disabled by default

   All team members working on common cloud files need to be on the same version of XD. Otherwise the file wont open for members on the older version. Most of the time the updates dont even appear at the same time for both Windows and iOS. Each time Creative Cloud app updates automatically, it sets the Auto-Update option to enabled for all apps. Unsuspecting update leads to problems when all team members havent been able to update their respective apps and work gets affected. Please let the Auto-Update setting remain disabled as default and users can choose to update if they need to.

   All team members working on common cloud files need to be on the same version of XD. Otherwise the file wont open for members on the older version. Most of the time the updates dont even appear at the same time for both Windows and iOS. Each time Creative Cloud app updates automatically, it sets the Auto-Update option to enabled for all apps. Unsuspecting update leads to problems when all team members havent been able to update their respective apps and work gets affected. Please let the Auto-Update setting remain disabled as default and users can choose to update if… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for filing this. This seems like a bug and isn’t expected, so I’d suggest that you file this as a ticket on the Creative Cloud Download and Install community support forums: https://community.adobe.com/t5/download-install/bd-p/download-and-install?page=1&sort=latest_replies&filter=all

4. XD always running in background, having to kill it in Taskmanager before each update

   Every time I want to update Adobe XD, it asks me to "close it" and I wonder, because I never opened it in the current Windows session.

   In the Task Manager, I can find it under "Details" as "XD", with just a handful of bytes. To continue installing, I have to kill this task.

   This is the second time it happened when updating, and I never used XD before in the same session.

   Looks like a bug to me!

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

5. Why can't Adobe Fonts be activated in my XD and how do I fix it?

   Why can't Adobe Fonts be activated in my XD and how do I fix it?

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

6. Product to look at and copy features of it. DGLogik

   This is going to be rather broad for a request, but the product DGLogik has been an amazing program to build interfaces for industrial buildings. There are many many features/aspects of the program that make it easy and fast to use. I am just thinking it would be good to have someone at Adobe take a look at the program and see what they would like to copy from it.

   https://www.dglogik.com/

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for your suggestion. If there’s a specific feature you’d like to see in XD, please do suggest it as a separate feature request.

7. BUG: XD Keeps on consuming more and more memory till it slows down like anything and has to be closed and reopen.

   Have to restart number of time of times by quitting the XD and starting again. E.g. i opened a file that is consuming 750MB and after 2 hours would be 17GB. It does not matter which file is opened, so not a case of file corruption.

   Spec:
   Files size when saved locally is 2.9MB
   iMac 10.5.6, 5K 27" 2017, 4.2 Ghz Quad-Core i7, 48GB, 8GB Graphics
   XD 31.2.12.4 Creative Cloud Sync 4.13.51.3

   This was not happening two-three weeks ago when i had 5-7 files opened at the same time. Now i only work with a single file at a time.

   By the time i reached here from starting this request the memory consumption has increased by 25+MB without doing any interaction with XD. This is happening on 2 iMac and a MacBook Pro i tested on.

   Have to restart number of time of times by quitting the XD and starting again. E.g. i opened a file that is consuming 750MB and after 2 hours would be 17GB. It does not matter which file is opened, so not a case of file corruption.

   Spec:
   Files size when saved locally is 2.9MB
   iMac 10.5.6, 5K 27" 2017, 4.2 Ghz Quad-Core i7, 48GB, 8GB Graphics
   XD 31.2.12.4 Creative Cloud Sync 4.13.51.3

   This was not happening two-three weeks ago when i had 5-7 files opened at the same time. Now i only work with a single file at a time.

   … more

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

8. Adobe is causing system instability

   The OS begun to randomly crash and restart after the installation of Adobe Cloud and XD.

   I have several Macs, one of which is exactly like the one where I have Adobe XD installed. None of those are having random resets, only the one where Adobe XD is installed, and only after Adobe XD was installed.

   The Mac crash report states that it has some relation to the IO Kit. I believe that the Adobe XD/Cloud is trying to connect to a server while the lid is closed, and is causing the subsequent crash and restart.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

9. Folders for cloud documents made visible on XD home screen

   With the recent update, folders for cloud documents are accessible in the creative cloud app. I would like to see that folder structure applied to the cloud documents list on the adobe xd home screen.

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   2 comments  ·  Other  ·  Delete…  ·  Admin →
   action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

   Thanks for your feedback. As Asha mentioned, we do have cloud document folder support in XD as of this week’s release! You’ll need to go to the cloud documents tab to be able to access them. Hope that helps!

10. The text tool is stuck and cannot be used.

    The text tool is stuck and cannot be used.

    Unable to select text modification

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

11. Bug: color picker is broken

    bug: color picker is broken, see image

    Adobe XD Version: 30.2.12.3
    Windows 10: 1906 (Build 18363.900)

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

    Please note that this seems to happen when the graphics card driver is not up to date.

12. Exporting finished animation/prototype as .mp4

    While recording an animation is possible, it makes workflow difficult for transitioning time-based auto-animated clips for use in Premiere Pro. There's supposed to be a way to export for after effects but I've never been able to make it work.

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    As we haven’t seen a response to our question in over three months, I’m marking it as inactive. Please do feel free to file it again if you still want this feature!

13. Bug: Undo and Redo functions have stop working in the latest update.

    The Undo and Redo function is no longer behaving as intended. Once you undo something the redo function is not working. Sometime when you undo a few times it skips a chunk on items in your undo history as if they were never recorded.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

14. Please help me Why is Xd Clasing so much from the latest update

    Please help me Why is Xd Clasing so much from the latest update

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

15. check and improve Italian translations

    Italian translation is so dumb I actually had to switch back to EN.
    IMO any italian designer would have told you that eg easing labels aren't something you wish to see translated as they reflect precise properties that you're already using (in CSS, JS etc).
    Also, "Pila" as a translation for "Stack" doesn't make any sense because it doesn't translate the 'ordering' concept behind "Stack" and also because in Italian "Pila" only represents a vertical column of objects and the word commonly refers to a stick (or stilo) battery.
    Please be sure to check the translations before the next update. It's great to have XD translated but not this way.

    Italian translation is so dumb I actually had to switch back to EN.
    IMO any italian designer would have told you that eg easing labels aren't something you wish to see translated as they reflect precise properties that you're already using (in CSS, JS etc).
    Also, "Pila" as a translation for "Stack" doesn't make any sense because it doesn't translate the 'ordering' concept behind "Stack" and also because in Italian "Pila" only represents a vertical column of objects and the word commonly refers to a stick (or stilo) battery.
    Please be sure to check the translations before the next update.… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    Thanks for your feedback. You should definitely point out any terminology suggestions in our Customer Support Forums so that we can get these in to the team. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

16. The screen flashes red

    The screen suddenly turns red during work and blinks rapidly when you move the mouse.
    It disappears once you exit the app.

    画面が赤く点滅します
    作業をしていると急に画面が赤くなりマウスを動かしたりすると高速で点滅します。
    一回アプリを終了するとなくなります。

    • 

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    チケットを提出してくれてありがとう！ これはバグのようであり、機能のリクエストではないようです。そのため、コミュニティサポートフォーラムに間違いなく報告してください。 https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

    このメッセージは機械翻訳されています。

    Thanks for filing a ticket! This seems like a bug and not a feature request, so you should definitely file this on the Community Support Forum. https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

17. Feature Requests/bug report images on full screen

    when visualising post images for the Feature request on the adobe website (not the app), you cant go back to the page once you click the supporting image posted bye a user when requesting a feature or reporting a bug.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    As we haven’t seen a response to our question in over three months, I’m marking it as inactive.

18. bug: since last week I can't see the web link

    BUG

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    For bugs, please do go to the Customer Support Forum here: https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all You can also check out Adobe’s system status here: https://status.adobe.com/

19. Bug > Every time I update a nested component the component that contains it disappears

    I have icon component that has different states and it is used inside my field component, so every time I update my icon component in my master files I go back to my mockup file and I see my field components disappear from my artboard. Can you please fix this bug it is causing a lot of issues to me when working.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    As we haven’t seen any activity on this issue in three months, I’m marking it as inactive.

20. [Bug] Exporting artboards, error when overwriting.

    Every time I export artboards and overwrite existing files I get this problem!

    I don't have write/read permission issues. I save locally and network, same problem.
    I have to change names or artboards every time I want to export.

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    action-required  ·  AdminElaine (Adobe) (Product Manager, Adobe) responded

    This definitely seems like a bug. You should report this in the Community Support forum here: https://community.adobe.com/t5/adobe-xd/bd-p/xd