Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. XD crashes when clicking on the artboard with text tool

    I have a bug in Version 2.0.32.10, when I try to use the text tool, XD crashes completely.

    My colleague doesn't have the issue, so my guess is that XD is going through all my fonts and finds something that it can't handle. Would be nice to have a general direction of what to look for.

    Thanks

    18 votes
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      13 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, all – thanks to those of you who reported this issue in the forums as well. We were able to isolate the problem, which was related to a malformed font. We’re working on a fix right now and are planning a hotfix to address the problem. Stay tuned – we’ll Email out when it’s available.

      -Elaine

    • Frequent freezes and crashes

      It feels like you really rushed this latest release (2.0.32.10) out the door. I'm having stability problems galore.

      App freezes while I'm working. Unsure if these are related to the Type tool issues reported previously, but I am using the pointer and other tools when this happens.

      I can't accurately reproduce the bug, but I can say that the decline is gradual. First, I cannot save via CTRL-S. Second, any selection of other tools no longer registers on the artboard. The hamburger menu at top left does not open. Eventually, the entire app just freezes and I'm forced to restart.

      8 votes
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        5 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Color picker now 2 clicks away

        Hello the inclusion of the color picker within the color panel instead of keeping it in the appearance (on the right of Fill and Border) feels not intuitive anymore.

        Since your Libraries Panel does only change the fill and not the border color (on double click) I invoked the "pipette" aka color picker, like 50 times a day and now I have to click twice.

        I think this was a bad decision and would like to tell you first hand. It's always got to try but I think on this one, you are regressing and not making your product simple,…

        8 votes
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          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Can't open multiple .xd files at the same time.

          1. Adobe XD 1.0.12.19
          2. For example, I have 2 xd files, let's name them 1.xd and 2.xd. If I open 1.xd, I can't open 2.xd at the same time. Tried to open 2.xd, can't open 1.xd as well.
          3. 1.xd and 2.xd should be opened at the same time.
          4. Only 1 file can be opened at a time.

          6 votes
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            6 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Based on your information from Step2 it seems that Open/Cmd+O are enabled but when you choose 2.xd while having 1.xd open in a different window, 2.xd does not open. Do you get an error message in this case?

            Do you get the same results if you try to open the files 1 and 2 from RecentFiles?

            Cheers,
            M.

          • [Windows 10] Ctrl activate Zoom when i hold space bar, OMG

            After the new update, when i press ctrl+shift+G or other letters the space bar become the Zoom function. The only way to get out of that is to press top right on play.

            8 votes
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              bug-filed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Design Spec: Cannot create public link with too much linkages

              I've been testing this feature with two new versions of an app design project I'm currently working on.

              1. Screens with no linkages
              2. Screens with linkages

              What I found was, the screen with no linkages was able to produce a public link. Whereas the screen with hundreds of linkages wasn't able to.

              How can I tell the developers how the flow works if I cannot show them what happens when you click on this link, where does it take me to?

              I also found that I was able to share the link with linkages, but only because there weren't…

              2 votes
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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Keyboard Shortcut slow reponds time and buggy

                I'm using the latest Adobe XD for Windows 10, I have notice some frustrating problems with keyboard shortcuts. Here is how it happens.

                1 ) Desktop

                Adobe XD Version: 2.0.32.10, Creative Cloud Sync 2.4.3.114
                System: Windows 10 Home (Chinese Simplify)
                Input: English(United States) + Chinese(Simplified China)
                Issue: The keyboard shortcut stop working or responds with incredible delay after I switched between my English and Chinese inputs.

                2 ) On my Surface Pro (2017)

                Adobe XD Version: 2.0.32.10, Creative Cloud Sync 2.4.3.114
                System: Windows 10 Pro (English with Chinese Language pack installed)
                Input: English(United States) + Chinese(Simplified China)
                Issue: The keyboard…

                3 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Error 56 When Trying to "Update Link" to Share Changes Made to Prototype

                  Background: I am behind a corporate firewall and believe that not all endpoints have been allowed which is causing this issue. I am able to use the "Update Link" button without an issue from my home network so the issue is specific to the work network. Previously, I was having issues creating galleries where I was getting "Error 44" but I have successfully resolved that issue by having our NetEng team unblock the following URL: https:///cc-api-cp.adobe.io/via port 443.

                  Could someone please confirm all the endpoints for Adobe XD Share Online function so the NetEng team at my company can add…

                  1 vote
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Sorry to hear you are having trouble using the sharing functionality in XD. An Error 56 indicates that XD was unable to retrieve information about the prototype you were trying to update.

                    Please confirm with your IT department that the following network access will not be blocked:

                    1. Communication over port 443

                    2. HTTP PUT/POST requests to Adobe’s Creative Cloud servers:
                    https://cc-api-cp.adobe.io
                    https://comments.acrobat.com/

                    If you are able to update this prototype from home, but not from work – the issue is likely related to your local network configuration. If all updates to this prototype fail with an Error 56, please send an email to AdobeXDSharingSupport@adobe.com with the URL to the prototype and we can investigate further.

                  • Adobe Illustrator does not show drop shadows in SVG exported from XD

                    Xd Version: 0.8.22.17 Beta, CS 2.4.3.114
                    Adobe Illustrator Version : 21.1.0 (64-bit)
                    Windows 10 Home
                    Version 1703
                    OS Build 15063.608

                    1. Create any vector shape in Xd
                    2. Apply drop shadow
                    3. Select page
                    4. Export .svg (embed image)
                    4. Open .svg in Adobe Illustrator

                    Result
                    No drop shadows displayed

                    Expected Result
                    Drop shadows

                    Inkscape
                    Opening the same .svg has drop shadows

                    4 votes
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                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      If that is the case I would say that it is Illustrator that is not able to import the drop shadow properly. XD exports it in a way that browsers are able to understand and, correct me if i am wrong, XD is also able to recognize the shadow if you try to import the SVG back.

                      I wonder if the shadow exported from XD, the one you viewed in browsers, has the properties you expect from a shadow.

                      Cheers,
                      M.

                    • Lost work. Very Angry. How is this still an issue?

                      Can't believe this is STILL a problem. It happens all the time.

                      1) Leave computer with files open and unsaved, it goes to sleep
                      2) Wake computer up, XD is no longer running
                      3) Launch XD, a bunch of windows open up, even if I didn't have them open when the computer went to sleep
                      4) The files that I was working on do not show the latest changes and reverts back to the last saved version.

                      Isn't UWP supposed to help prevent the need to constantly manually save files? Why not back up / save the last copy in…

                      35 votes
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                        bug-filed  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Extract Manifest Information from .XD files

                        If we try to open Adobe XD files in Winrar we can actually extract all of its package information

                        1 vote
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Font weight names change between Mac & Windows (Bold/Negreta & Italic/Cursiva)

                          When moving back and forth from XD-Windows to XD-Mac, I have to change the font names of Segoe UI various weights. So "Bold" on XD-Windows = "Negreta" on XD-mac; "Italic" on XD-Windows = "Cursiva" on XD-Mac. Is this a language setting or something that I can change to remedy this?

                          3 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • hex value is incorrect

                            i had this feeling that color seems bit off when i was converting design to html, but no matter how many times i copy pasted exact values they remained off. So i finally took screen shot of my site in html with hex values taken from XD and design in XD, and behold colors are different.

                            #3e5fd2 color is being shown as #484ED5

                            484ED5 being the wrong value

                            1 vote
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                              5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cannot test with app...

                              The app is so slow it will destroy any attempt to do a user test. I cannot have a participant wait 3-5 seconds for the next screen to load or wait 10 seconds if they click on a area that isnt a hit state.

                              This is a critical issue and needs to be resolved for product adoption. It is unusable at the moment.

                              1 vote
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                                9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • [Win 10 Fall Creators Update] Use of the "Bring to Front" (or Back) keyboard shortcut jams the shift key if Ctrl is pressed first

                                1. XD 1.0.12.19 (Windows 10 Pro 1709, 16299.19)
                                2.
                                a) Draw two objects in a new document
                                b) Select one of them
                                c) Execute the "Bring to Front" keyboard shortcut, but hit the keys in the order Ctrl + Shift + ] (The shortcut is listed as Shift + Ctrl + ], but doing it in this order does not cause the issue.)
                                d) Take all fingers off the keyboard, holding nothing down.
                                e) Click on the other object

                                3. Expected result:
                                The first object is deselected, and the second one is selected

                                4. Actual result:
                                The second object is…

                                3 votes
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                                  bug-filed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Still cannot publish design spec link

                                  I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

                                  I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

                                  1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Hand Tool Not Working

                                    1. Version 1.0.12.19
                                    2. In the beginner's tutorial or in a new file, when I hold down the space bar and then try to click around or drag around, nothing happens.
                                    3. I expect to pan around.
                                    4. Nothing happens. I can zoom in and out using Ctrl+ or Ctrl-, but I can't pan from side to side or up and down.

                                    Additional info I am using a PC with

                                    1 vote
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Having trouble opening Adobe XD CC files

                                      Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

                                      1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        We’ve seen this problem when there’s a problem with your Creative Cloud login. The easiest thing to do is to close XD, launch the Creative Cloud desktop app, click the profile picture in the upper right hand corner, and select Sign Out. Then, sign back into the application, then launch XD. Your File > Open should work then.

                                        Let us know how it turns out for you!

                                        -Elaine

                                      • XD crashes after template selection

                                        After starting the application on windows 10 and selecting a template to start prototyping on or even making the application full-screen, it will crash after a few seconds. Tried uninstalling and reinstalling, to no effect.

                                        1 vote
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • [Mac 10.13] Adobe XD CC exits without error after launch

                                          I'm using an imac and I've recently updated XD from beta to CC, but know when I try and open the app it exits without any error messages. This is what happens when I try and launch the app:

                                          1. then the intro screen appears for 2 seconds.
                                          2. intro screen disappears and app exits without error message.

                                          I've already tried uninstalling all apps and Creative Cloud, used the Adobe Creative Cloud Cleaner Tool and then reinstalled.

                                          I've also restarted my machine many times and signed in and out of Creative Cloud each time.

                                          I've also deleted all other accounts…

                                          1 vote
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                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            We haven’t seen this on our side, unfortunately. Can you send us your logs?

                                            1. Open Console app (it’s built into macOS, so they can just launch it via Spotlight search)
                                            2. Type “Adobe XD” into the search field in upper-right
                                            3. In XD, open a document
                                            4. Press Ctrl-Alt-Shift-L (they should see a dialog box saying logging is enabled)
                                            5. Reproduce the Save failure
                                            6. Go back to Console app, and choose File > Save a Copy to save this log to a file
                                            7. Send us that log file to xdissuereporting@adobe.com with a link to this bug (https://adobexd.uservoice.com/forums/353010/suggestions/32108857)

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