Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. Frequent freezes and crashes

    It feels like you really rushed this latest release (2.0.32.10) out the door. I'm having stability problems galore.

    App freezes while I'm working. Unsure if these are related to the Type tool issues reported previously, but I am using the pointer and other tools when this happens.

    I can't accurately reproduce the bug, but I can say that the decline is gradual. First, I cannot save via CTRL-S. Second, any selection of other tools no longer registers on the artboard. The hamburger menu at top left does not open. Eventually, the entire app just freezes and I'm forced to restart.

    43 votes
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      21 comments  ·  Flag idea as inappropriate…  ·  Admin →

      For those of you who are on the Fall Creators Update (1709, build 16299.x), we’ve discovered that this update invalidated a number of GPU drivers. You’ll need to go to the manufacturer’s website and download the most recent version of the graphics drivers to resolve this problem. For those of you NOT on the Fall Creators Update, can you see what happens when you don’t save your file to the Creative Cloud folder?

      -Elaine

    • Color picker now 2 clicks away

      Hello the inclusion of the color picker within the color panel instead of keeping it in the appearance (on the right of Fill and Border) feels not intuitive anymore.

      Since your Libraries Panel does only change the fill and not the border color (on double click) I invoked the "pipette" aka color picker, like 50 times a day and now I have to click twice.

      I think this was a bad decision and would like to tell you first hand. It's always got to try but I think on this one, you are regressing and not making your product simple,…

      26 votes
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        9 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Some elements of an icon are missing in the exported svg file.

        1. XD for Windows (3.1.12.2)

        I exported an icon which consists of different elements. Some of them won't show in the exported file. I suspect, that this might have something to do with the fact that they are made of an union.
        I have attached 3 pics, (how/what I exported, the result, and the element missing)

        3 votes
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          6 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Still cannot publish design spec link

          I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

          I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

          10 votes
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            15 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • [Windows 10 Fall Creators Update] Shift and alt automaintain

            When I use Adobe XD, sometime the key shift or alt is maintain even if I don't push on any key.
            I don't know if it's a bug or a mode. If it's a mode I don't know how to leave this mode (and how to active it). I usually wait or press a lot of key or I quit and restart XD if shift or alt are still maintained.

            14 votes
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              bug-filed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • [Win 10 Fall Creators Update] App on Windows randomly keeps shift key locked

              After using the app on Windows for some time, the app starts behaving weirdly:
              - Pressing Ctrl-S to save, prompts me to Save as... for a document I already saved
              - Selecting on an object, and then selecting another object causes both objects to be selected, instead of selecting one, then the other.

              This seems to happen after multiple sequential actions are taken in my XD file, but I'm not sure, all I know is that I have to wait for a minute for it to "catch it's breath" before I can work again, or just restart the app.

              Very…

              14 votes
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                6 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Crashes on programme chrome resize

                1. Adobe XD version 1.0.12.19, CS2.4.3.114
                2. anything that causes the size of the XD 'viewport' to resize - closing the side panel where the assets/layers are when it's open, or opening it when it's closed. switching between design and prototype views. maximising the window. crashes with any file, with or without assets, on a network drive or from desktop.
                3. expect it to switch views without crashing
                4. crashes without changing views. If for example i closed the side panel (assets/layers) it will crash first then when i open it again it will have closed the sidepanel.

                checked for…

                1 vote
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                  17 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • [Windows 10] Ctrl activate Zoom when i hold space bar, OMG

                  After the new update, when i press ctrl+shift+G or other letters the space bar become the Zoom function. The only way to get out of that is to press top right on play.

                  20 votes
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                    bug-filed  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • [Win 10 Fall Creators Update] Use of the "Bring to Front" (or Back) keyboard shortcut jams the shift key if Ctrl is pressed first

                    1. XD 1.0.12.19 (Windows 10 Pro 1709, 16299.19)
                    2.
                    a) Draw two objects in a new document
                    b) Select one of them
                    c) Execute the "Bring to Front" keyboard shortcut, but hit the keys in the order Ctrl + Shift + ] (The shortcut is listed as Shift + Ctrl + ], but doing it in this order does not cause the issue.)
                    d) Take all fingers off the keyboard, holding nothing down.
                    e) Click on the other object

                    3. Expected result:
                    The first object is deselected, and the second one is selected

                    4. Actual result:
                    The second object is…

                    14 votes
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                      bug-filed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Layer/Group ordering

                      I suddenly can't move layers/groups around in the layers panel, i.e. reorder them.

                      Adobe XD Version: 3.1.12.2

                      I tried old and new files, also creating completely new files.

                      1 vote
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                        bug-needs-more-info  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Grid layout not centered and margins numbers are not accurate

                        Grid layout not centered and margins numbers are not accurate, Please see attached screenshot of a 1140px width with 390
                        px margin left and right and you could see on the screenshot how the center point of the 1140 container does not match the grid center point.

                        besides the point that it's very hard when I want I specific width to do it by calculating the margins, It would have been much more convenient to set a max-width and margin auto.

                        And i would appriceate some ready grid presets for not only 1 default.

                        8 votes
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                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Can't open multiple .xd files at the same time.

                          1. Adobe XD 1.0.12.19
                          2. For example, I have 2 xd files, let's name them 1.xd and 2.xd. If I open 1.xd, I can't open 2.xd at the same time. Tried to open 2.xd, can't open 1.xd as well.
                          3. 1.xd and 2.xd should be opened at the same time.
                          4. Only 1 file can be opened at a time.

                          13 votes
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                            11 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            Based on your information from Step2 it seems that Open/Cmd+O are enabled but when you choose 2.xd while having 1.xd open in a different window, 2.xd does not open. Do you get an error message in this case?

                            Do you get the same results if you try to open the files 1 and 2 from RecentFiles?

                            Cheers,
                            M.

                          • White screen when publishing prototype and viewing in browser (mac)

                            I can share prototype in XD no problem, however when I open the link to view in the browser the page appears for a split second and then disappears to white.
                            I have tried multiple pages too all show a white screen.

                            I have uninstalled XD from my mac (running High Sierra 10.13.2) and restarted and reinstalled the software.

                            Please help urgently as I need to share this with client next week.

                            1 vote
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Browser preview is messed up

                              My preview is all messed up.
                              1-my browser preview (tested on 2 browsers) and it doesn't follow the same size of the artboard (it's much smaller)
                              2-Some items got duplicated
                              3-some reactangles got messed up
                              4-some images got messed up

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,
                                Thank you for bringing this to our attention that I apologize for the inconvenience. I have a filed a corresponding bug so we can investigate this issue in more detail. This may be related to the size of your artboard, as I noticed reducing the size resulted in the correct output – but not in every case. We will work to identify the root cause and implement a fix as soon as possible.

                              • Can't open more than one files from local Google Drive File Stream

                                1 Open a file from Google Drive File Stream disk
                                ok
                                2 try to open second file from Google Drive File Stream disk
                                nothing happend, still one file opened

                                Don't work then try to open from folder, from Open menu in XD

                                Still possible to open files from other local folders

                                If try to open file from RESENT files, files don't opened and gone frome RESENT

                                win 10
                                Google disk client 25.1.99.2312
                                XD 2.1.32.11

                                4 votes
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                                  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Writing Arabic is Not perfect in XD

                                  While writing Arabic text not appear correctly most of the words are hidden except the first letter.
                                  I hope adobe fix this issue soon

                                  3 votes
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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Windows 10 Cannot Save or Save As - Lost everything

                                    I am on windows 10 and experiencing the same thing as described here:

                                    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/18035464-can-t-save-project

                                    The error when I try to save is: <<The document “Untitled 2” could not be saved as “Untitled 2”>>.

                                    I then tried Save As. Save As appeared as if it was working fine. It asked me if I would like to replace the old file. I said yes. I didn't receive an error.

                                    I closed up XD. Came in the next morning and tried to open my file. It's all gone... 20 hours of work. File looks like it did when I first opened it. The…

                                    2 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Publish prototype and design specs

                                      I can't publish Prototypes and Design Specs some days ago. Before all was o.k. I work on some prototypes and several shows the same error message. Our account admin in my company say, that not is blocked in my account. The error message shows not an error code number, only the text "can not published, try later". The link to troubleshooting shows the public help of Adobe.

                                      1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        Sorry to hear you are experiencing this issue.  The error you are seeing indicates that XD is having trouble communicating with Adobe’s Creative Cloud servers – which could happen for a couple of different reasons.
                                         
                                        I have some follow up questions to help us better understand what could be causing your issue. Please respond here or via email (AdobeXDSharingSupport@adobe.com):
                                         
                                        - Are you sharing from a public or enterprise network?  If you are using an enterprise network, can you try sharing from a public network (for example, your home broadband connection) and see if the problem reproduces?
                                        - What country are you located in?
                                        - What is your network connection speed?  You can measure this through sites like http://beta.speedtest.net/
                                        - Which version of XD are you using? 

                                        If you are using your company’s network, please confirm with your IT department that the following network access will not be blocked:…

                                      • Keyboard Shortcut slow reponds time and buggy

                                        I'm using the latest Adobe XD for Windows 10, I have notice some frustrating problems with keyboard shortcuts. Here is how it happens.

                                        1 ) Desktop

                                        Adobe XD Version: 2.0.32.10, Creative Cloud Sync 2.4.3.114
                                        System: Windows 10 Home (Chinese Simplify)
                                        Input: English(United States) + Chinese(Simplified China)
                                        Issue: The keyboard shortcut stop working or responds with incredible delay after I switched between my English and Chinese inputs.

                                        2 ) On my Surface Pro (2017)

                                        Adobe XD Version: 2.0.32.10, Creative Cloud Sync 2.4.3.114
                                        System: Windows 10 Pro (English with Chinese Language pack installed)
                                        Input: English(United States) + Chinese(Simplified China)
                                        Issue: The keyboard…

                                        7 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • freeze when opening file

                                          When I open a XD file, sometimes it open a freeze window (Look attach File). I can't do anything except close the window.

                                          It happen only when an other xd file is already open.

                                          Windows 10 pro
                                          V 1709
                                          Build 16299.15

                                          4 votes
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                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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