Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/status/2002335

Thank you.

Bug details

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  1. Frequent freezes and crashes

    It feels like you really rushed this latest release (2.0.32.10) out the door. I'm having stability problems galore.

    App freezes while I'm working. Unsure if these are related to the Type tool issues reported previously, but I am using the pointer and other tools when this happens.

    I can't accurately reproduce the bug, but I can say that the decline is gradual. First, I cannot save via CTRL-S. Second, any selection of other tools no longer registers on the artboard. The hamburger menu at top left does not open. Eventually, the entire app just freezes and I'm forced to restart.

    138 votes
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      53 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Greetings Fabiano:

      I’ve been seeing some reports where users working with tablets are seeing issues. Not crashes though. If you work with mouse of trackpad, do you see the same things?

      In any case, performance problems with tablet + XD are usually due to incompatible tablet drivers. Can you see if there are updates for your model available?

      Thanks!
      Nina

    • Repeat Grid clips / cuts off lines & path strokes

      1. 0.5.0.4 Beta
      2. draw horizontal line, use repeat grid, drag y-handle
      3. first child line stroke should be visible
      4. first child line stroke is clipped from the center

      71 votes
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        bug-filed  ·  24 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • [Windows] Pinch gestures and two-finger pan may not work on trackpads (J35123)

        If you’ve worked on the Mac version of the application, you may be using the pinch gestures and two-finger pan on your laptop’s trackpad. We’ve discovered, quite to our dismay, that some Windows machines do not respond to these gestures reliably, as some work only when extended displays are plugged in, and others work only when they’re not. We’re working to resolve the problem, but you may want to consider using the keyboard shortcuts to zoom in and out (Ctrl+-and Ctrl+=) and holding down the space key to convert the pointer to the hand icon.

        [Windows] Es kann vorkommen, dass…

        61 votes
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          82 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • [Windows] Keyboard shortcuts for arranging elements not working

          The Keyboard shortcuts for arranging elements are not working on my installation of XD. I am running Windows.

          32 votes
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            39 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Clicking on TEXT, to expand the font menu, adobe XD disappears. (closes/crashes)

            1. Version 7.0.12.9 Windows 10 64Bit

            2. Start a new document, click the text tool in an artboard, click to expand the font/text menu to pick a new font.

            3. Expect Font menu to expand.

            4. Adobe XD disappears.

            Additional Info: Already using latest stable graphics card drivers. It appears to be a problem with building the text menu to include all the fonts on my system. I have 2 identical PC builds, one of which adobe XD functions correctly, and one with the afore mentioned problem.

            Windows event log:

            Faulting application name: XD CC.exe, version: 7.0.12.9, time stamp: 0x5ab2d8f8 …

            24 votes
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              35 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Can't save project

              <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
              I tried other names and tried saving it to different locations, but it didn't work.

              24 votes
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                27 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 21 votes
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                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Fonts not loading from Font Managers

                  About my Computer:
                  Surface Pro 2017 i7 16GBram
                  Windows 10 Version 1703 Build 15063.540

                  1. Experience Design CC (Beta) v. 0.8.22

                  2. Launch a Font Manager (Fontbase or NexusFont), Open existing or new project in XD, Select existing text or create new text, click on font list dropdown on XD.

                  3. Fonts loaded on Font Manager (Fontbase or NexusFont) SHOULD appear in the font list dropdown in XD.

                  4. Fonts loaded on Font Manager (Fontbase or NexusFont) DOES NOT appear in the font list dropdown in XD.

                  17 votes
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                    20 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • [Win 10 Fall Creators Update] Use of the "Bring to Front" (or Back) keyboard shortcut jams the shift key if Ctrl is pressed first

                    1. XD 1.0.12.19 (Windows 10 Pro 1709, 16299.19)
                    2.
                    a) Draw two objects in a new document
                    b) Select one of them
                    c) Execute the "Bring to Front" keyboard shortcut, but hit the keys in the order Ctrl + Shift + ] (The shortcut is listed as Shift + Ctrl + ], but doing it in this order does not cause the issue.)
                    d) Take all fingers off the keyboard, holding nothing down.
                    e) Click on the other object

                    3. Expected result:
                    The first object is deselected, and the second one is selected

                    4. Actual result:
                    The second object is…

                    14 votes
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                      bug-filed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can't reinstall XD. Exit Code: 183

                      XD was working fine Thursday (latest version). Friday morning, I get error instructing me to uninstall then reinstall. Fails every time.

                      Error code 183.

                      - 2 fatal error(s), 0 error(s), 1 warnings(s)

                      FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.14.2
                      FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '183'
                      WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

                      I was on the phone with tech support for 3 hours, no resolution. He took my number and said that level 2 tech support would call me back. No Call.

                      14 votes
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                        20 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        One of our other users posted this solution in a comment! I’ve included it below for your reference.

                        -Elaine

                        I walked through this issue for many angry hours too and what helped me was this:

                        1) uninstall Adobe XD,
                        2) uninstall Adobe CC,
                        3) delete OOBE folder in c:\users\\AppData\Local\Adobe\OOBE
                        4) ensure the Environment Variables for Path has SystemRoot;%SystemRoot%\system32
                        5) Download Adobe CC from adobe.com/creativecloud/desktop-app.html
                        6) Sign-in in Adobe CC
                        7) Install Adobe XD via Adobe CC

                        Hope it will help to someone else.

                      • Win10 RS5 Beta: XD Crashes on Launch (#49656)

                        Adobe XD does not start after upgrade of the windows version 17627. It just shows gray screen and after few second close. Reinstallation and other methods on various Adobe forums and google sources not working. We recommend holding off on installing this beta build of Windows 10 if at all possible while we research the issue.

                        Windows 10 RS5 Bêta : XD se bloque au lancement
                        Adobe XD ne démarre pas après la mise à niveau de la version Windows 17627. Un écran gris apparaît et le programme se ferme après quelques secondes. Echec de la réinstallation et des autres…

                        12 votes
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                          10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Error 48 on Adobe XD. When I want to start my file

                          URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

                          12 votes
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                            8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Up/down arrows not working in the property inspector

                            Version 9.0.12.19
                            Can't change the size and position of an element in the property inspector with up/down arrows. Can't change the font size, tracking and line-height too.

                            Thanks.

                            11 votes
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                              5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Still cannot publish design spec link

                              I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

                              I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

                              11 votes
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                                16 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • XD shouldn't stop Android File Transfer from working

                                1. Version 0.6.2.7
                                2. Download Android file transfer (https://www.android.com/filetransfer/)
                                Open androidfiletransfer.dmg.
                                Drag Android File Transfer to Applications.
                                Use the USB cable that came with your Android device and connect it to your Mac.
                                3. Expect Adobe XD to not interfere with process at all, but it only worked if I uninstalled XD from BOTH my phone AND my computer.

                                11 votes
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                                  19 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Animation duration

                                  after 18 June update
                                  there is no default value for animation duration, this makes the prototype not clickable.

                                  10 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Font weight names change between Mac & Windows (Bold/Negreta & Italic/Cursiva)

                                    When moving back and forth from XD-Windows to XD-Mac, I have to change the font names of Segoe UI various weights. So "Bold" on XD-Windows = "Negreta" on XD-mac; "Italic" on XD-Windows = "Cursiva" on XD-Mac. Is this a language setting or something that I can change to remedy this?

                                    10 votes
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                                      6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hiya Thomas:

                                      Are you working with the font in this post, or another one? The team is actively looking at improvements with fonts across platforms. Let me know which fonts you’re seeing the problem so I can be sure we add them to the list for review.

                                      Thanks!
                                      NIna
                                      Adobe XD

                                    • XD crashes when using overlay feature

                                      1. June 18 version of XD
                                      2. Clicking an image in artboard 1. Connecting it in prototype mode as an overlay to a smaller artboard. XD crashed.
                                      3. Artboard 2 to be connected as overlay
                                      4. XD crashed
                                      5. Attaching crash report

                                      8 votes
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                                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Error 22:-1:-1 when I want to publish my prototype

                                        Everything is in the title. I canot publish a prototype. I have Error 22:-1:-1.

                                        Thank you for your help

                                        8 votes
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                                          8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi David,
                                          Sorry to hear you are running into trouble when trying to publish a prototype. An Error 22 indicates that XD was unable to generate bitmaps for the artboards in your design file.

                                          Does your design file contain any particularly large artboards? If so, this is likely the source of the error. By reducing the size of your artboard, the publish operation should succeed.

                                          If you can send your XD design file to AdobeXDSharingSupport@adobe.com – we can take a look and investigate further.

                                          Alternatively, can you reply here with the dimensions of your largest artboard?

                                          Are you able to publish from other XD design files with smaller artboards, or do you see this issue with all files?

                                        • Proper Object Alignment

                                          I often find that when trying to align objects, shapes or even text, no matter what I try, the object won't align to the same edge as something else, despite being the EXACT same width. This is really really annoying, as it's not an issue at all in InDesign or Illustrator. It's the only thing I don't like about XD.

                                          When will this issue be fixed?

                                          8 votes
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                                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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