Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. Can't save project

    <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
    I tried other names and tried saving it to different locations, but it didn't work.

    15 votes
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      17 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 0.6.12.17 crashing permanently

      I cant reproduce what is happening, because XD now crashed just by bringing it into the foreground of my screen. The other 5 times today I also did nothing special. One time changing the space on my second screen.

      And as XD doesnt autosave I lost something between 1 and 2 hours of work today.

      Thanks Adobe for such a great product! So as 2 hours of work cover a Sketch licence I might just switch to that.

      22 votes
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        7 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • [Windows] Some font variants (weights) do not apply

        Using Segoe UI on Windows 10, some font weights have no effect when choosing them in the dropdown:

        - Italic
        - Bold
        - Bold Italic

        Defaults to the Regular instead.

        All the other variants, Black, Light etc. and their Italic counterpart do work. (Something to do with style linking? It's odd that precisely I/B/BI do not work.)

        4 votes
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          5 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Adrien,

          Could you please let me know which build you are using and does this happen in all documents. If you switch to another font family and back to Segoe UI does it still reproduce? Are any other font settings changed from the defaults and is this as simple text object or is it nested in a repeat grid or anything else? Thank you!

          Debbie

        • crashing

          One or two times a day, I've been experiencing the shut down while I'm saving files. It's on my local server and I'm using window10. I'd rather degrade my xd version from the newest one since the issues is happening after I updated recently.

          Here is summary below.

          window 10

          1. the shut down while saving file and lost like 2-3hour works even I saved with short cut every 30min.

          2. Generally, saving and open a file take me at least 1 min depends on how big it is which isn't this way previously.

          7 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • your update version for win 10 is not exporting the good quality of the page check it image. Old version is good

            your update version for win 10 is not exporting the good quality of the page check it image. Old version is good.

            4 votes
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              4 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • App Crashes on Save + Zoom Out before Save action complete [Windows]

              If I save a project and then immediately attempt to Zoom Out before the save is complete Adobe XD crashes entirely. I've attempted this on 2 different Windows computers and the issue occurred on both.

              Steps to replicate:
              Ctrl+S --> Immediately Ctrl+MouseWheel Down to zoom out

              7 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • XD app shuts down/closes itself when not using

                On Windows 10, when navigating away from the app (checking emails or whatever), upon trying to return to XD, it is no longer open. The XD app shuts itself down in the background.

                4 votes
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                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi, John-

                  When you’re doing something CPU or RAM-intensive, Windows 10 will kill existing processes in order to retain performance. We can try to triage to see if this is what is happening for you, but this is expected behavior for the operating system.

                  -Elaine

                • [Mac] Constant crashes on 0.6.12.17

                  XD crashes more than 5 times a day , since updating last time.

                  from when

                  - 2016.2 after latest version update

                  my pc spec is below.

                  - macOS Sierra 10.12.1
                  - XD 0.6.12.17 Beta

                  a little improvement after trying the following.
                  but, it still crashes many times a day.

                  - close other software (photoshop, illustrator, slack...)
                  - cleaned up storage
                  - reboot the mac

                  i use it every day at work.
                  favorite XD :)
                  thank you.

                  5 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • share

                    If I click on the share icon I get the message 'The ability to share your design at a public link is coming soon'.

                    I want to share a clickable prototype as shown in the tutorials

                    3 votes
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                      bug-needs-more-info  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • [Windows] Adobe XD crashes after clicking on "Export"

                      1. Version 0.6.8.6
                      2. Open any file (I tried the "dishy" example from adobe Xd website) --> Select an element --> click on Menu/Export... or Ctrl+E
                      3. Should open a window containing saving options and file location
                      4. app crashes instantly (less than an second after clicking)

                      6 votes
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                        bug-fix-in-progress  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Can only pan after zoom

                        I press spacebar and the hand shows up, but I cannot actually use it to pan until after I have zoomed in and out with ctrl -+ . This makes it difficult to navigate the program.

                        1 vote
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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • XD Crashes when "CTRL+C" or "Right click" then "Copy" color's HEX Code from the color picker

                          1. Adobe XD version: 0.6.12.17 Beta

                          2. Steps to reproduce the issues:
                          Open an existing XD file, then select one of your elements, the open for example its fill property's color, and copy it's HEX code for example.

                          3. Expected result: The code should be copied to the clipboard.

                          4. Actual result: Adobe XD freezes, then crashes.

                          Reinstalling didn't helped. Not so deadly bug, just wanted to help at least with something :)

                          Operating system: Windows 10 x64 build 14393.693

                          Thank you Adobe.
                          Sorry for my English if something is wrong.

                          2 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            We are looking into this issue but haven’t been able to reproduce yet. You would help us a lot if you would answer some questions:
                            Do you have set your keyboard and OS to English?
                            Of not, could you set your system and keyboard to English and try again?
                            Does this happen with every file?

                            Thanks, Corrinna

                          • [Windows] Cannot save file for users with complex characters in user names (G13648)

                            When a team releases a product into the wild, it's often after agonizing months or years of designing, developing, and testing. Every once in a while, though, certain things we've tested extensively weren't tested in the right environment. In this case, some users with complex characters in their user names are unable to save files or open UI Kits. We're currently working on a developing a fix for this critical issue, but if you're desperate to try out Adobe XD, you can create a new user on your machine with a name and user account with only letters from a-z…

                            15 votes
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                              known-issue  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Right Alt + S shortcut Windows system default blocked

                              For my Polish keyboard setup Alt+S shortcut is default for special 'ś' character.
                              In Adobe XD this shortcut doesn't work.
                              I remember that some time ago similar problem occured in Photoshop, where Alt + S combination was used for some function as application default. Needed to change it manually to something else.
                              In XD there is no access to Preferences on Windows version, so I can't do that.

                              1 vote
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                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • png w/alpha - fill colour change kills png

                                V 0.6.12.17 Beta - on OSX 10.10.5

                                Importing a .png (with alpha) into XD - if you change or reset the 'fill color' - it obliterates the .png completely. In Sketch (for example), changing the fill colour of a .png will affect only the non-transparent pixles in the object.

                                4 votes
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                                  bug-filed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Crash while using a second monitor

                                  1) 0.6.12.17 Beta
                                  2) Open a couple of projects, Click outside in the finder on second monitor XD just crashes in the background.
                                  3) Expected to switch between programs as normal
                                  4) XD crashes in the back..

                                  Reinstalling CC does not help. Neither does running it from a clean user account.

                                  Please look into this problem.

                                  Sierra also recognised the crash with attached report.

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    We’ve filed a bug about this and have a developer looking at the issue. We’ll keep you guys informed. Please let us know if you have additional information as to what’s happening when this crashes. Do you have a phone plugged in at the time?

                                    -Elaine

                                  • Links not working on repeat grids longer than page ( ver.0.6.8.6)

                                    I have a repeat grid (on an ipad artboard) with links to other artboards coming from individual elements within the grid. This seems to work fine until I edit the height of the artboard (to make it scrollable).
                                    I tried doing the same thing on a new project - steps taken were...
                                    1) create 2 artboards (I used the default ipad dimensions)
                                    2) create a shape (or import an asset) and create a repeat grid with it.
                                    3) In Prototype mode, go into the grid and select one of the repeated assets - drag a wire to the second screen. …

                                    3 votes
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                                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi Brian,

                                      One other possibility

                                      By any chance did you edit your repeat grid after you added the interaction? When you go back into prototype mode, do you see the interaction wire anymore?

                                      We discovered a bug where some Repeat Grid edits may result in losing an interaction. For example.

                                      1. Create a repeat grid with two text fields.
                                      2. Wire up a text field in Repeat Grid Cell 1.
                                      3. Edit RepeatGrid Cell 2, and group the text field.

                                      Result: The interaction is no longer there on the text field.

                                      Lets us know if that happens to be it, we’re working on a fix for this.

                                      Thanks!
                                      -Daniel

                                    • [Windows 10] Program can't open after January update

                                      After the January update for Adobe XD, I can't open the program any longer.

                                      4 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi Dan,
                                        Sorry to hear you are having problems.

                                        We’ve seen two issues result in the prompt to reinstall. The first is this one: https://helpx.adobe.com/experience-design/kb/adobe-xd-prompts-to-uninstall-and-reinstall-the-product---window.html.

                                        The second has to do with having a space in the user folder: https://adobexd.uservoice.com/forums/353010/suggestions/17903557 If this one affects you, you should upvote in UserVoice to get an Email when we deploy a fix – we’re working on one now.

                                        Please let us know which one affects you, and we hope to have a fix soon.

                                        Thank you,
                                        -Daniel

                                      • [Windows] Constantly crashing after January update

                                        Version: 0.6.12.17 Beta - Windows

                                        Although there are related reports on XD crashing on windows, in my case it happens with no specific action. Sometimes I'm changing space between elements, sometimes changing colors, sometimes I go get a cup of coffee and when I return, XD is missing, just gone.

                                        The first day this happened, there were a warning telling me to uninstall and install again in case this keep happening. I did it, but the XD is still crashing.

                                        Sometimes it happens within minutes after I open the program, sometimes after an entire afternoon.

                                        Note: In another report I…

                                        2 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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