Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    445 votes
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    303 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Everyone!

    The issue fix was identified as an OS side problem. We’ve worked tirelessly with Microsoft and they’ve got a fix coming very soon. Once that’s available, I’ll update post with details on how to get it.

    Thank you all for your patience and feedback!

    Making XD better together!!
    Nina

  2. 60 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 35 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. XD to AE export not working

    Windows 10 user, latest builds of Xd (14.0.42.14) and Ae (16.0.1 (build 48)) installed, when attempting to export assets from Xd to Ae, it does not work. Workflow is: 1) select assets from within Xd 2) select Export/After Effect from Xd menu, 3) nothing happens. Interesting, but after one attempt at exporting, any subsequent attempts show the export to AE option grayed out. I have tried with AE open and closed with the same result.

    29 votes
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    28 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    @Adrien: Can you check the following and let me know if this helps?

    - Check if you have a file named AEXD.aex under PROGRAMFILES\Adobe\Common\Plug-ins\7.0\MediaCore\Public

    - If the plugin is missing you could try reinstalling Adobe XD, though I’d be very interested on any particularities of the initial setup that led to this situation.

  5. 25 votes
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    26 comments  ·  Text  ·  Flag idea as inappropriate…  ·  Admin →
  6. pdf export blurry images (with shadow) and file size

    When exporting to pdf, the file size becomes quite huge.
    Additionally, the images that have a shadow (added in XD, image is jpeg) become blurry and the text (in the image) unreadable. It's no problem without shadow.

    23 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Proper Object Alignment

    I often find that when trying to align objects, shapes or even text, no matter what I try, the object won't align to the same edge as something else, despite being the EXACT same width. This is really really annoying, as it's not an issue at all in InDesign or Illustrator. It's the only thing I don't like about XD.

    When will this issue be fixed?

    22 votes
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    feature-under-review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. getSharedResourcesFilePath(): Could not load component: Code: 52

    Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

    getSharedResourcesFilePath(): Could not load component: Code: 52

    Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

    Version of Adobe XD: 14.0.42.14 (Starter)
    Version of Creative Cloud: 4.7.0.400
    Version of Creative Cloud Sync: 4.1.0.29
    Windows 10 Pro Version 1703 8GB RAM

    Steps to reproduce the issues:
    1. Launch Xd.
    2. Click Cloud Documents > Desired File.
    3. Click…

    12 votes
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    14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can not copy element/arboard to paste as image in Jira Confluence

    When I copy elements on XD and paste in Jira Confluence, the pasted is a long long code paragraph, not an image.

    Even when I paste an artboard to Jira Confluence, the page crashed.
    But it works on Messenger.

    Could you please fix this bug.

    Many thanks and best regards,

    Binh.

    11 votes
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    bug-notXD-otherApp  ·  9 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  10. Overlay shows scroll bar despite scroll = none

    Overlays show a scrollbar even when scroll is set to none on the target artboard. I can't get 100% replicability, but majority of the time.

    1. Create a small artboard (e.g. to be a dialog) with all contents within the artboard area.
    2. Set scroll = none on this artboard
    3. In prototype mode, set the artboard as the target overlay of another
    4. Enter desktop preview
    5. When overlay is shown, vertical scroll bar appears

    Adobe XD 9.1.12.3 for Windows

    10 votes
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    bug-needs-more-info  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Color issues

    Hexcodes appear very different between art boards. Looks like it gets an opacity change without it actually being changed. The opacity slider says its 100% but the color obviously isn't showing opaque.

    Colors suddenly changes opacity from 100% and when its closed and then opened the opacity has changed.


    The checkbox next to the color square in the front UI is sometimes totally black and sometimes its not possible to click in the box to turn a border color or fill color on, this has been an ongoing issues since day one with XD.

    Also, the color picker keeps disappearing.…

    9 votes
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    bug-filed  ·  9 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  12. Prototype blurry and squished

    Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

    I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

    My XD version is up-to-date XD CC, using a MAC.

    Any help would be appreciated. If we cannot use the prototype feature XD is useless.

    9 votes
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    bug-fix-in-progress  ·  14 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  13. Text formatting within same Text Field broken

    1. Version: latest (as of (07/02/18)
    2. Steps to reproduce: Create Textbox, have different formatting within it (e.g. heading in bold and underlined). When going to the non-heading line that is not bold or underlined and trying to write before the existing text but in the same line, it will adopt the formatting of the heading instead of the text that comes after. Word and Google Docs solve it pretty nicely. Bug has been around since I started using XD (more than a year). Essentially it's a bug in the formatting for different lines (what would be a <br> in…

    9 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Alrik:

    Thanks for sharing your feedback. Dp you see this problem with all fonts and in all documents? Or do you note the issue is with specific fonts, files or formats? Are you using fonts from font manager (Typekit, etc)? Are you working on multiple OS (Mac/Win or multiple machines).

    Thanks!
    Nina
    Adobe XD

  14. cannot read property 'postscriptName' or null

    It tells me "cannot read property 'postscriptName' or null" and then showing just a blank page. Reboot, re-install, older version doesn't work.

    Win10/64,

    XD - 8.022.11

    9 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Keyboard shortcuts stops working after 5-10 minutes of working in a file (Adobe XD 17 update)

    After working on a file for some time all keyboard shortcuts stops working. Right click abilities do work. When saving the document (both cloud and locally) the shortcuts work briefly, then the program spikes and shortcuts are not working again.

    8 votes
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    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Henrik:

    Sorry to hear you’re having trouble with keyboard shortcuts. I think what you’re seeing is a known issue :(
    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346--win10-application-stops-responding-keyboard

    We’ve been hard at work with Microsoft and are close to a fix! Alas, not quite there yet though. There’s a few things others have shared that help with this:
    - Press Windows key and click back into XD
    - Change focus away and back from XD
    - Restart XD

    My sincerest apologies for the inconvenience,
    Nina
    Adobe XD

  16. "Sorry, we can't open this document" on Cloud Document

    - Adobe XD (Feb 2019 update)
    - Creative Cloud 4.8.0.421
    - Creative Cloud Sync 4.1.0.29
    - Windows 10 Pro 64-bit (10.0, build 17134)

    Let me explain the issue here
    I was using XD and was working on a cloud document
    Then my laptop shutdown abruptly
    Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

    The blue marker in the image is pointing at the document I have an issue with

    8 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    @D_Gill, Christoph:

    Can you share some system logs to help with investigation? Please post to cloud location and email link to xduv@adobe.com Be sure to include system details & add post link for reference.

    Details:
    - XD version
    - OS version
    - CoreSync version
    - Creative Cloud desktop application version

    Logs,
    - Adobe Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks!
    Nina

  17. Color change animation

    Hello guys, I really don't know if this is a real bug but I should report, when auto animation, the object color don't make the transition steps, the color change suddenly, is that a real bug?

    8 votes
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    4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  18. Vector from CC Libraries loads blurry

    With the new update I've tried utilizing the new ability to use vectors in CC Libraries. However, when I drop them into my XD document, they never load fully and just show blurry with a refresh button over top.

    I've tried closing all of my adobe tools including the CC software manager as well as tried refreshing the images several times in XD.

    Currently on a Mac Mini.

    8 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Responsive Resize: Fix to Left/Top/Right/Bottom should be FIXED, not "Fixed until opposing side touches element then it's Fixed to that."

    Currently, when you select turn on "Responsive Resize", then "Manual", selecting "Fixed to [Direction]" the element is only fixed to that direction until the opposing direction touches the element, for which the element is now pushed by that opposing direction and no longer Fixed to the Original Direction you set initially.

    Current behavior: If element is 100-pixels from the left and it is fixed to the left, dragging the artboard from right-to-left will keep the element locked to left UNTIL the right edge touches the element and pushes it out of the left of the artboard. Overriding the "Fixed to…

    7 votes
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    1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adobe XD is constantly crashing on MacOS 10.14.4 when opening a File

    After updating MacOS to the latest version 10.14.4, Adobe XD keeps crashing when I try to open any .xd file.
    Reinstalling the Application did not help to solve this problem.

    MacOS 10.14.4 / AdobeXD 17.0.12.11

    7 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe XD: Bugs

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