AdminMihnea Ovidenie (Admin, Adobe)

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  1. 17 votes
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      5 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

      Hi,

      Can you give us more details? What properties are missing upon import? Is there anything you can share privately with us?

      Cheers,
      M.

    • 1 vote
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        2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
        AdminMihnea Ovidenie (Admin, Adobe) commented  · 

        Sorry to hear this!

        I love love to explore it further and understand what happened. Would you mind sharing the SVG file/AI file privately with us so that we can take a closer look at it?

        Cheers,
        M.

      • 3 votes
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          2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMihnea Ovidenie (Admin, Adobe) commented  · 

          Hi,

          Can you share with me more details about this issue:
          * version of XD and AI
          * type of gradients that fail to import in XD
          * type of shadows that fail to import in XD
          * are the images embedded or linked in the original AI file

          Cheers,
          M.

        • 5 votes
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            AdminMihnea Ovidenie (Admin, Adobe) commented  · 

            Hi,

            Can you give us more information about your workflow? What are you trying to accomplish?

            Cheers,
            M.

          • 14 votes
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              AdminMihnea Ovidenie (Admin, Adobe) commented  · 

              Hi,

              As you may know, XD has a feature called "Publish Design Specs". Would it be useful in your process of handover the information to the developers?

              Cheers,
              M.

            • 1 vote
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                1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                Hi,

                Can you import an SVG file that is not created with AI - something downloaded?

                Cheers,
                M.

              • 1 vote
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                  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                  Hi,

                  What XD version do you use?
                  What Win10 version do you use?
                  Does it happen for every image from Box?
                  Does it matter if the image is bigger or smaller?
                  Does it happen if you import an image from a local folder?
                  Does it happen if you import an image from other cloud storage service than Box?

                  Cheers,
                  M.

                • 1 vote
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                    2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                    Hi,

                    I would like to understand better the issue you describe. Can you give us more details such as: OS/XD version, steps we can follow to reproduce the issue on our end.

                    Cheers,
                    M.

                  • 1 vote
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                      2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                      Hi,

                      In the past, other people that experienced a similar issue managed to update their GPU drivers and the problem dissappeared.

                      Maybe this works for you as well?

                      Cheers,
                      M.

                    • 5 votes
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                        3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                        bug-filed  ·  Dirk Schulze responded

                        Thank you very much for filing this issue. I created a bug report and we will post updates when we were able to improve the PDF export experience.

                        AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                        Hi,

                        Can you share more information about this please?
                        * OS
                        * Acrobat version
                        * smallest text and text properties that reproduce the issue you are seeing

                        Cheers,
                        M.

                      • 7 votes
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                          4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi,

                          If that is the case I would say that it is Illustrator that is not able to import the drop shadow properly. XD exports it in a way that browsers are able to understand and, correct me if i am wrong, XD is also able to recognize the shadow if you try to import the SVG back.

                          I wonder if the shadow exported from XD, the one you viewed in browsers, has the properties you expect from a shadow.

                          Cheers,
                          M.

                          AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                          Hi,

                          I wend ahead and I reported the issue to the Illustrator team.

                          Cheers,
                          M.

                        • 2 votes
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                            2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                            Hi,

                            I want to make sure i understand your issue properly:
                            Step1: you create a design in XD with several artboards
                            Step2: you export those artboards to a single PDF file and the order of artboard placement respects left-to-right-top-to-bottom order
                            Step3: you use the exported PDF in InDesign
                            Step4: you add/rearrange the artboards in the original XD file
                            Step5: you export again the artboards in the same single PDF file
                            Step6: you notice that the order of artboards in the final PDF, while respecting the left-to-right-top-to-bottom rule, is changed and that impacts your workflow with InDesign

                            Assuming i understood your workflow properly (please correct if i am wrong), my first question is whether the exported artboards do not respect the rule left-to-right-top-to-bottom in Step 6. Based on your description, it looks like you want the order of exported artboards to be different than left-to-right-top-to-bottom. Some users mentioned they would like artboards to be placed in the order of creation, is this something you would like as well?

                            Cheers,
                            M.

                          • 2 votes
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                              1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                              Hi,

                              I assume from your post that you created a 1440x900 artboard and you wanted to export it as PNG for Web and from "Designed At" dropdown you selected 2x.

                              In this case, the 2X exported version has the real size of the artboard, in your case 1440x900 and the 1x version has the half-size one.

                              If you want to achieve 2880x1800 for PNG export, try to select 1x from "Designed At" dropdown.

                              Hopefully i understood your issue correctly,
                              Cheers,
                              M.

                              https://helpx.adobe.com/experience-design/help/export-design-assets.html

                            • 220 votes
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                                AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                Hi,

                                We invested a good amount of effort in SVG import on both platforms - Mac and Win. What are the missing features from SVG import that you feel we should invest time supporting them?

                                Cheers,
                                M.

                              • 2 votes
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                                  4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                  Hi,

                                  I have some questions that may be give us some additional information in this case:
                                  * What is the path of the location where XD is trying to save the files?
                                  * Are you able to save in this location from another application?
                                  * Can you save XD files in a different location on your storage?
                                  * Can you share the file by using the sharing functionality exposed by XD?
                                  * Is this your first experience with XD - is this the first version of XD that you installed on that machine?
                                  * What version of Win10 do you have on your machine?

                                  Cheers,
                                  M.

                                • 1 vote
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                                    1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                    Hi,

                                    What happens if you export an SVG file from your AI and then import the SVG file into XD without moving through clipboard?

                                    Cheers,
                                    M.

                                  • 2 votes
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                                      4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                      Hi,

                                      1. What XD version are you using?
                                      2. What Win10 version are you using? What hardware?
                                      3. You say it is crashing. What were you doing with XD while locking/unlocking?
                                      4. If you type 'Experience Design' in your Cortana bar, does it bring up XD in the same context as it was before locking?
                                      4. Would you be willing to enable crash dumps on your machine and share them with us?

                                      Cheers,
                                      M.

                                    • 1 vote
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                                        4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                        Hi,

                                        I would like to understand more about your problem. From what you are saying, it seems that:
                                        * you create an icon in Adobe Illustrator
                                        * you export the icon as PNG
                                        * you drag the exported icon into a repeat grid
                                        * the icon is scaled incorrectly
                                        * if you do the same steps from Adobe Photoshop, the problem does not reproduce

                                        Did i understand correctly?

                                        I have some more questions on this topic:
                                        * if you simply drag the png exported from Illustrator into XD, without placing it in repeat grid, does the issue appear?
                                        * does the problem appear for every asset you are exporting from Illustrator or just for some of them?

                                        Thanks,
                                        M.

                                      • 1 vote
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                                          AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                          Hi,

                                          Thanks for reporting this. Can you please give us more details about the font family and the font size you are using to reproduce the issue?

                                          Thank you,
                                          Mihnea Ovidenie

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