AdminMihnea Ovidenie (Admin, Adobe)

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  1. 1 vote
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      2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Andrea -

      Have you had a chance to review the questions and steps suggested by Mihnea below? I’ve seen other reports from users where this issue was addressed by logging out and back into Creative Cloud app.

      If you still see the issue post further.

      Thanks!
      Nina
      Adobe XD

      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

      Hi,

      Have some questions in addition to the ones already asked:
      * what version of XD are you running?
      * i assume you have OSX 10.11 but please confirm
      * does the issue happen every time you start XD?
      * are you signed in with a creative cloud account?
      * are you able to create a new file and draw something there?

      Cheers,
      M.

    • 5 votes
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        13 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for checking Carrie. I’m wondering if it might be due to this other issue where Win10 RS4 changed how it generates input commands which we found to be a conflict with XD. i’m guessing you’re using keyboard shortcuts? What happens when you use the menu (you can access with right+click).

        AdminMihnea Ovidenie (Admin, Adobe) commented  · 

        Hi,

        I have some additional comments that might help us diagnose the issue:
        * i assume you are running XD on High Sierra (please tell us if not)
        * what XD version do you have installed?
        * what Illustrator version do you have installed?
        * when copy/paste stops working, you mentioned that you cannot copy/paste within XD itself, did i understand correctly? If yes, does this mean that you cannot copy/paste within the same XD file? Between 2 XD files opened at the same time?
        * when copy/paste stops working, what happens if you restart XD? Can you copy/paste again?
        * when copy/paste stops working, can you do the copy/paste from Illustrator into another application, like Photoshop for instance?

        Cheers,
        M.

      • 21 votes
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          6 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMihnea Ovidenie (Admin, Adobe) commented  · 

          Hi,

          Can you give us more details? What properties are missing upon import? Is there anything you can share privately with us?

          Cheers,
          M.

        • 1 vote
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            2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMihnea Ovidenie (Admin, Adobe) commented  · 

            Sorry to hear this!

            I love love to explore it further and understand what happened. Would you mind sharing the SVG file/AI file privately with us so that we can take a closer look at it?

            Cheers,
            M.

          • 7 votes
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              AdminMihnea Ovidenie (Admin, Adobe) commented  · 

              Hi,

              Can you give us more information about your workflow? What are you trying to accomplish?

              Cheers,
              M.

            • 105 votes
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                AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                Hi,

                As you may know, XD has a feature called "Publish Design Specs". Would it be useful in your process of handover the information to the developers?

                Cheers,
                M.

              • 1 vote
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                  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                  Hi,

                  Can you import an SVG file that is not created with AI - something downloaded?

                  Cheers,
                  M.

                • 1 vote
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                    1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                    Hi,

                    What XD version do you use?
                    What Win10 version do you use?
                    Does it happen for every image from Box?
                    Does it matter if the image is bigger or smaller?
                    Does it happen if you import an image from a local folder?
                    Does it happen if you import an image from other cloud storage service than Box?

                    Cheers,
                    M.

                  • 1 vote
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                      2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                      Hi,

                      I would like to understand better the issue you describe. Can you give us more details such as: OS/XD version, steps we can follow to reproduce the issue on our end.

                      Cheers,
                      M.

                    • 1 vote
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                        2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                        Hi,

                        In the past, other people that experienced a similar issue managed to update their GPU drivers and the problem dissappeared.

                        Maybe this works for you as well?

                        Cheers,
                        M.

                      • 2 votes
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                          2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                          Hi,

                          I want to make sure i understand your issue properly:
                          Step1: you create a design in XD with several artboards
                          Step2: you export those artboards to a single PDF file and the order of artboard placement respects left-to-right-top-to-bottom order
                          Step3: you use the exported PDF in InDesign
                          Step4: you add/rearrange the artboards in the original XD file
                          Step5: you export again the artboards in the same single PDF file
                          Step6: you notice that the order of artboards in the final PDF, while respecting the left-to-right-top-to-bottom rule, is changed and that impacts your workflow with InDesign

                          Assuming i understood your workflow properly (please correct if i am wrong), my first question is whether the exported artboards do not respect the rule left-to-right-top-to-bottom in Step 6. Based on your description, it looks like you want the order of exported artboards to be different than left-to-right-top-to-bottom. Some users mentioned they would like artboards to be placed in the order of creation, is this something you would like as well?

                          Cheers,
                          M.

                        • 2 votes
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                            1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                            Hi,

                            I assume from your post that you created a 1440x900 artboard and you wanted to export it as PNG for Web and from "Designed At" dropdown you selected 2x.

                            In this case, the 2X exported version has the real size of the artboard, in your case 1440x900 and the 1x version has the half-size one.

                            If you want to achieve 2880x1800 for PNG export, try to select 1x from "Designed At" dropdown.

                            Hopefully i understood your issue correctly,
                            Cheers,
                            M.

                            https://helpx.adobe.com/experience-design/help/export-design-assets.html

                          • 246 votes
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                              AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                              Hi,

                              We invested a good amount of effort in SVG import on both platforms - Mac and Win. What are the missing features from SVG import that you feel we should invest time supporting them?

                              Cheers,
                              M.

                            • 2 votes
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                                4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                Hi,

                                I have some questions that may be give us some additional information in this case:
                                * What is the path of the location where XD is trying to save the files?
                                * Are you able to save in this location from another application?
                                * Can you save XD files in a different location on your storage?
                                * Can you share the file by using the sharing functionality exposed by XD?
                                * Is this your first experience with XD - is this the first version of XD that you installed on that machine?
                                * What version of Win10 do you have on your machine?

                                Cheers,
                                M.

                              • 1 vote
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                                  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                  Hi,

                                  What happens if you export an SVG file from your AI and then import the SVG file into XD without moving through clipboard?

                                  Cheers,
                                  M.

                                • 2 votes
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                                    5 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                    Hi,

                                    1. What XD version are you using?
                                    2. What Win10 version are you using? What hardware?
                                    3. You say it is crashing. What were you doing with XD while locking/unlocking?
                                    4. If you type 'Experience Design' in your Cortana bar, does it bring up XD in the same context as it was before locking?
                                    4. Would you be willing to enable crash dumps on your machine and share them with us?

                                    Cheers,
                                    M.

                                  • 1 vote
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                                      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                                      Hi,

                                      Thanks for reporting this. Can you please give us more details about the font family and the font size you are using to reproduce the issue?

                                      Thank you,
                                      Mihnea Ovidenie

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