AdminMihnea Ovidenie (Admin, Adobe)

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  1. 1 vote
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      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

      Hi,

      Can you give us more details about your environment please? OS version, XD version, AI version.
      Does it happen for each AI file or just for some files?
      Did it work previously for you and it stopped working after an update? If so, which update - OS, XD or AI?

      Cheers,
      M.

    • 1 vote
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        2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Andrea -

        Have you had a chance to review the questions and steps suggested by Mihnea below? I’ve seen other reports from users where this issue was addressed by logging out and back into Creative Cloud app.

        If you still see the issue post further.

        Thanks!
        Nina
        Adobe XD

        AdminMihnea Ovidenie (Admin, Adobe) commented  · 

        Hi,

        Have some questions in addition to the ones already asked:
        * what version of XD are you running?
        * i assume you have OSX 10.11 but please confirm
        * does the issue happen every time you start XD?
        * are you signed in with a creative cloud account?
        * are you able to create a new file and draw something there?

        Cheers,
        M.

      • 190 votes
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          180 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMihnea Ovidenie (Admin, Adobe) commented  · 

          Hi,

          I have some additional comments that might help us diagnose the issue:
          * i assume you are running XD on High Sierra (please tell us if not)
          * what XD version do you have installed?
          * what Illustrator version do you have installed?
          * when copy/paste stops working, you mentioned that you cannot copy/paste within XD itself, did i understand correctly? If yes, does this mean that you cannot copy/paste within the same XD file? Between 2 XD files opened at the same time?
          * when copy/paste stops working, what happens if you restart XD? Can you copy/paste again?
          * when copy/paste stops working, can you do the copy/paste from Illustrator into another application, like Photoshop for instance?

          Cheers,
          M.

        • 24 votes
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            6 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMihnea Ovidenie (Admin, Adobe) commented  · 

            Hi,

            Can you give us more details? What properties are missing upon import? Is there anything you can share privately with us?

            Cheers,
            M.

          • 1 vote
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              2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
              AdminMihnea Ovidenie (Admin, Adobe) commented  · 

              Sorry to hear this!

              I love love to explore it further and understand what happened. Would you mind sharing the SVG file/AI file privately with us so that we can take a closer look at it?

              Cheers,
              M.

            • 273 votes
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                AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                Hi,

                Can you give us more information about your workflow? What are you trying to accomplish?

                Cheers,
                M.

                AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                Hi,

                As you may know, XD has a feature called "Publish Design Specs". Would it be useful in your process of handover the information to the developers?

                Cheers,
                M.

              • 3 votes
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                  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                  Hi,

                  I want to make sure i understand your issue properly:
                  Step1: you create a design in XD with several artboards
                  Step2: you export those artboards to a single PDF file and the order of artboard placement respects left-to-right-top-to-bottom order
                  Step3: you use the exported PDF in InDesign
                  Step4: you add/rearrange the artboards in the original XD file
                  Step5: you export again the artboards in the same single PDF file
                  Step6: you notice that the order of artboards in the final PDF, while respecting the left-to-right-top-to-bottom rule, is changed and that impacts your workflow with InDesign

                  Assuming i understood your workflow properly (please correct if i am wrong), my first question is whether the exported artboards do not respect the rule left-to-right-top-to-bottom in Step 6. Based on your description, it looks like you want the order of exported artboards to be different than left-to-right-top-to-bottom. Some users mentioned they would like artboards to be placed in the order of creation, is this something you would like as well?

                  Cheers,
                  M.

                • 267 votes
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                    AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                    Hi,

                    We invested a good amount of effort in SVG import on both platforms - Mac and Win. What are the missing features from SVG import that you feel we should invest time supporting them?

                    Cheers,
                    M.

                  • 1 vote
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                      AdminMihnea Ovidenie (Admin, Adobe) commented  · 

                      Hi,

                      Thanks for reporting this. Can you please give us more details about the font family and the font size you are using to reproduce the issue?

                      Thank you,
                      Mihnea Ovidenie

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