This is still the most frustrating thing I’ve ever experienced in any software so far. The worst user experience from a software, that you use to create user experiences. To me it feels like I’m walking forward all the time, but when I go into the kitchen I’m walking backwards. I’d love to use Adobe Creative Cloud, especially because I’m paying 60€ per month for it, but until this issue is fixed I’m taking my chances with Figma. I’ve complained about this issue in 2019 and back then it stopped me from moving towards web design. Adobe, I hope you’re seeing that this single unresolved issue is driving customers like me, who are transitioning from InDesign, away from you. I usually don’t write comments like these, but this is driving me crazy and I just spent my Saturday to work around this issue without success.

Why works the 'alt-scroll/swipe' zoom opposite to all other apps?
alt-swipe-down zooms out. It's counter-intuitive and doesn't make any sense.

Come on Adobe. This should be super easy to fix. It's the main reason I don't use XD! This makes XD virtually useless. I'm forced to design my websites in AI or ID. Please fix this, pretty please with sugar on top!

It is unbelievable. Using Premeire the Alt and the wheel down the timeline expands, Photoshop and Illustrator the wheel up to expand. Consistency should have been established long ago especially for a top notch,, expensive, integrated graphic software package. Any way to go into preferences of Premeire and reverse?

This is common sense.
Just create a preference option.
Scroll wheel same as CS CHECKED.
For sketch users UNCHEKED.
Done.

It's just a critically needed option!

For me the possibility to change the zoom scroll (cmd + scroll on magic mouse) direction would be great. I use the 'unnatural' option for scrolling with the magic mouse, but for zooming I would like to use the 'natural' way. If you could reverse that in XD in the preferences, then I could scroll and zoom like I'm used to in Sketch.

Now I always zoom the wrong way first when zooming with cmd + scroll.

This NEEDS to be sorted, what's the justification for the having opposite gestures in sister design softwares???

As a long time user coming over from Sketch or using Sketch and XD simultaneously I find it cumbersome that the behavior for zooming in/out of the canvas via ALT/Option + Mousewheel is different (opposite) from each other.

It would be great to be able to set a preference in XD to override the default ALT/Option + Mousewheel. I would like to reverse things so that mousewheeling up pushes the canvas away and mousewheeling down pulls the canvas toward me.

Has this been addressed yet in some way?

So I decided to stop using Sketch because the Alt+Scroll which I use all the time across many apps is reversed, opposite to every other piece of design/photo/video software I use. It drives me nuts when working with Sketch and PS/Ai together. So I install XD in the hope of alleviating my frustration - and much to my amazement - XD is also opposite to PS/Ai.

I understand Adobe wanting to make the transition from Sketch to XD as barrier-free as possible (let's not forget this is about money more than just creating perfect software), but it's really quite common for XD users to be PS and AI users too so the addition of an option to change zoom direction seems the way to go here. But then you will have to build a 'Preferences' interface as XD doesn't even have that.

@ Corey - This is proof that Apple doesn't always get things right and just simply following suit isn't the best option. Apple's 'natural' scroll is perfect for up/down scroll (scroll up - document moves up, scroll down - document moves down). So 'natural' zoom would be (scroll away - document moves away, scroll in - document moves in).

@Michael - No it hasn't been addressed yet and unfortunately I guess only 4 comments per year isn't going to motivate anybody to want to address it.

UPDATE: It looks like there is a Sketch Plugin that allows scroll direction reversal so switching back to Sketch is looking good right now.

100% agreed. UX/UI across the entire CC suite needs be consistent.

This is strange. Just let the user set "reverse scroll" and "reverse zoom"

@Elaine, scrolling correctly adheres to the Scroll Direction, but zooming with Cmd + scroll does not. Scrolling towards the laptop screen ("up") always zooms in and scrolling away from the laptop screen ("down") always zooms out, irrespective of Scroll Direction. Can you please fix this?

It is beyond me how Adobe can't even add this extremely simple and basic feature.

I like the way I scroll now. I don't want to have to change the way I scroll for web pages, so that it's consistent with Adobe XD.

This feature should be inline with all other adobe products that have zooming capability. If it's that important to have it different, there should be an explicit setting for it.

What may be "intuitive" or "natural" for one is not necessarily the same for others.

@Elaine

I see your point in reflecting the direction of macOS. But personally, I find it wrong and don't see how this possibly can be called natural. Imagine you have a piece of paper in front of you and you drag it towards yourself. As a matter of fact, its the appearance becomes bigger. That's natural if you ask me.

So either:
- Add an option to reverse/customize it.
- reverse it completely
- Or better: Gather all Adobe UI designers from all products and find a solution that is consistent throughout the whole ecosystem (if you can call it that).

I recently started using XD and this scroll direction inconsistency between PS/AI/ID and XD was notable. I tried to change "Scroll direction: natural" in OSX system pref, but XD does not reflect the change. In XD, it's always scrolling down = zoom-out which is reverse direction comparing to PS/AI/ID which I'm used to. The solution is either 1. Fix the OSX sys pref reflection code or 2. provide the preference in XD app so users can change direction as they need. I'm using XD 0.8.22.17 Beta.

This a pretty annoying issue between InDesign and Illustrator in regards to using the scroll to change text size, line weight, etc. They are opposite in both programs even when scrolling is set to natural or not

Actually Chris this is by design.

With the advent of OSX 10.7 and the default scroll direction change (to natural) many apps that interpret mouse wheel for zoom just followed suit.

It's our opinion that what might be natural for scrolling might not be intuitive for zoom. We sort of intentionally strayed from Photoshop and AI and went with the something more akin to the native OSX accessibility mouse zoom feature. Other "native" OSX applications interpret mouse wheel for zoom in this manner as well - such as Sketch, etc.

It seems more intuitive (or "natural") if you will to interpret scrolling the mouse wheel toward the monitor as zooming in (imagine moving the viewport/camera closer to your artwork), and scrolling it away (pulling away) from the monitor as zooming out. Much as the up on the mousewheel and down on the mousewheel map most naturally to up and down in a document for scrolling.

Apple's own OS CTRL-mousewheel zoom is one in the same as XD's. (Settings->Accessibility->use scroll gesture with Control to Zoom). Try it out. ;)

So ultimately I feel regardless of our intent and leanings, we should expose an option to allow users to swap the interpretation. :)