Vertika Gupta

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  1. 1 vote
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    0 comments  ·  Adobe XD: Bugs » Design Systems  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Can you tell me which object is getting the opacity set? Is it the master component itself, or the text object?

    In general, outer component opacity (or rotation) on a master component does not sync to other instances. However, any content within the master component such as text objects, shapes, nested components, etc. will sync opacity changes to other instances where that property has not been overridden.

    Please let us know what the situation is with your file.

    Thanks,
    Joe

  2. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Artur,
    Thank you for reporting us, We are able to reproduce the issue.
    Logged a bug.

    Thanks,
    Vertika Gupta
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Fabio,
    Sorry to hear that,
    Can you please try few method to resolve the issue:-

    Try again in a few minutes and see if it resolves the issue.
    If it still doesn’t work, check the Adobe System Status page, https://status.adobe.com/
    If the status page shows everything should be working, Can you please try reducing the number of artboard.

    Or please refer the link:- https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html
    If Issue doesnot get resolve please send few information to us:-

    OS version of your machine.
    Your XD version.
    The region from where you are operating from.
    If possible, send us your PDApp.log file as described below.

    If you are comfortable using Terminal, you can find the file at the following path: ~/Library/Logs/PDApp.log
    If you'd rather navigate to the file through Finder, you can use the Go menu to access the folder that contains it:
    Switch to Finder
    Choose Go > Go to Folder... from the main menu
    Enter: ~/Library/Logs
    The PDApp.log file will be in the Logs folder

    Thanks,
    Vertika Gupta
    Adobe XD

  4. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Kevp,
    Thank you for reporting us.
    We are already aware of the issue. Bug is already log. Please accept the fix in upcoming release.
    Thanks,
    Vertika Gupta
    Adobe XD

  5. 2 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Please find the path for MAC under:-
    Users/USERNAME/Library/Logs/Adobe/AdobeXD

    Thanks,
    Vertika Gupta

    Vertika Gupta commented  · 

    Hi Mark,
    Sorry to hear that,
    Please can you help us in collecting few information:-
    - CC Logs:- Please use Adobe Creative cloud log collector tool to collect CC log.
    - XD log :- Please collect the log from:- C:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD
    - XD version

    Can you confirm the following:
    - Do they observe same behavior with other USB devices?
    - Does this issue only occur with Adobe XD?

    Thanks,
    Vertika Gupta
    Adobe XD

  6. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Simon,

    1. Roboto Light:- Please go to the link https://fonts.adobe.com/fonts/roboto , go to Roboto Light in list, Activate that font.
    2. For ultralight, we can see in the list https://fonts.google.com/specimen/Roboto there is no ultralight font in list, we use similar font which is available in google font, as there is no ultralight font in adobe font or google font we cannot use it directly.

    Please have a look in gif.

    Thanks,
    Vertika Gupta
    Adobe XD

  7. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Juan,
    Sorry to hear that, I am not able to reproduce the issue from my end.
    Can you please provide reproducible step and how many artboard you have created.

    Thanks,
    Vertika Gupta
    Adobe XD

  8. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Matt,
    Thank you Writing us, we are able to reproduce the issue from our end also.
    Logged a bug accordingly.

    Thanks,
    Vertika Gupta
    Adobe XD

  9. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Andreas,
    Sorry for the inconvenience, Voice pick that language only which was the initial language of XD, Language of XD we get in first launch only, if we switch the language of XD later or changing language of OS, voice command will not pick that language as of now limitation .
    Voice command understand that language in which language XD is getting launch after installation.
    Please can you clarify us what is the language of XD have during XD installation?
    Thanks,
    Vertika Gupta
    Adobe XD

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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Chris,
    Sorry for the inconvenience cause, Please help us in gathering few information:-
    1. Is this happening with all font or its happening to font specific to google or only with Awesome font?
    2. Please can you let us know in which all browsers and app you are facing issue?
    3. Please can you share the screenshot of the difference you are seeing or gif file of issue?
    4. In which OS you are facing issue?

    Thanks,
    Vertika Gupta
    Adobe XD

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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Casey,

    Thank you for writing us, we are already aware of this issue.
    It artificially create new paragraph. Bug is logged for it.

    Thanks,
    Vertika Gupta

  12. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Liam,
    Sorry for the inconvenience.
    We are not able to find the crash dmp. Please can you attach the dmp file .
    Please let us know on which version of XD you are getting crash.

    Thanks,
    Vertika Gupta
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Sorry for the inconvenience.
    can you please update the XD and try it again.
    Please let us know if you are facing the issue again.

    Thanks,
    Vertika Gupta

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Sorry to hear that, Please can you update your OS and Restart the machine.
    This bug got fixed with the latest version of OS.Please find below the list of issue got fixed:-
    https://helpx.adobe.com/in/xd/kb/known-issues.html
    Please let us know if you are getting the crash still.

    Thanks,
    Vertika Gupta
    Adobe XD

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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Daniel,

    Thank you for Reporting us, We tried on both WIN and MAC, not able to reproduce the issue from our end.
    Please help us in gathering few information:-
    1. Are you getting that shape issue everytime.
    2. Please let us know on what zoom you are using the file.

    I hope you are using latest version of XD.

    Thanks,
    Vertika Gupta
    Adobe XD

  16. 2 votes
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Andrel,

    Thank you reporting us . We are able to reproduce the issue from our end also.
    Logged a bug for it.

    Thanks,
    Vertika Gupta
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs » Design Systems  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Erkan,
    We tried to edit the file in photoshop and illustrator, but we are not able to reproduce the issue from our end.
    Please can you help us to gather more information.
    1. In which editor you are trying to edit the asset?
    2. What the version of Editor?
    3. How many instances of Asset you have created in XD.
    4. Please can you share reproducible step?

    Thanks,
    Vertika Gupta
    Adobe XD

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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Matt,
    Thank you for reporting us. We are not able to reproduce the issue from our end. Please can you share the reproducible step.
    Please share the screen capture video and if possible please share XD file on vergupta_attherate_adobe_dot_com

    Thanks,
    Vertika Gupta
    Adobe XD

  19. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Jan,

    Thank you for reporting us, we are able to reproduce the issue from our end also. Logged a bug accordingly.

    Thanks,
    Vertika Gupta
    Adobe XD

  20. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Daniel,

    We have released new version of XD 19.2.22 with some improvement. Please can you try by taking the latest build of XD.
    If you encounter the crash in latest XD too. Please share the below information with us:-

    - XD version

    - OS version (Ctrl + R and then type winver and hit enter, please share those details)

    - If crash happens consistently, crash dumps would help. To get the crash dump you can set registry as per following link

    https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    Thanks,
    Vertika Gupta
    Adobe XD

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