Vertika Gupta

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  1. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Thank you for writing to us.
    Sorry to hear that,
    Please can you help us in collecting few information:-
    - CC Logs:- Please use Adobe Creative cloud log collector tool to collect CC log.
    - XD log :- Please collect the log from:-
    Users/USERNAME/Library/Logs/Adobe/AdobeXD

    Thanks,
    Vertika Gupta
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Thank you for writing to us.
    Sorry we are not able to reproduce the issue from our end.
    Can you please help me in knowing in which OS you are facing issue.
    Is it happening with all file or it is file specific.
    Can you please tell us reproducible step and gif of issue.

    Thanks,
    Vertika Gupta
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Tressa,

    Thanks for reporting the issue. Unfortunately, we are not able to reproduce the issue.
    Please provide some details so we can regress the bug.

    1/ Please update to the latest xd.
    2/ Please provide me the exact steps to reproduce the steps if it is happening always.
    3/ Please can you create gif of the issue.
    4/ If happening in particular id please provide me the file.

    Thanks,
    Vertika Gupta
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Jerald,

    Thank you for writing to us,

    Sorry we are not able to reproduce the issue from our end.

    Can you please update us, in which OS you are facing.

    Can you update which version of XD you are using, if you are not on latest can you please try on latest XD.

    Is this issue are consistence in your machine.

    Thanks you,
    Vertika Gupta
    Adobe XD

  5. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Ethan,

    Thank you for pointing out this.
    Opened bug for it. Stay tuned !

    Thanks,
    Vertika Gupta
    Adobe XD

  6. 2 votes
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Bart,

    Thank you for writing to us, We are able to recreate the issue from our end also.
    Logged bug accordingly, Stay Tuned!!

    Thanks,
    Vertika Gupta
    Adobe XD

  7. 4 votes
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    Vertika Gupta commented  · 

    Hi,

    Thank you for giving information,
    1. can you please tell me what type of storage you are using.
    2. Please can you send a screenshot of storage of machine.
    You can collect the information from choose Apple () menu > About this Mac->storage
    3. Please send a gif with XD and activity monitor side by side, with sometime working on same file and sitting idle for some time.

    Thanks,
    Vertika Gupta
    Adobe XD

    Vertika Gupta commented  · 

    Hi,
    we are not seeing any delay or full CPU utilization in our machine.
    Can you please send us the file in which you are seeing 100% CPU utilization on email ID:- vergupta_attherate_adobe_dot_com
    Thanks,
    Vertika Gupta
    Adobe XD

    Vertika Gupta commented  · 

    Hi Dyrehauge,
    Thank you for writing to us, We are seeing any slowness in our machine.

    Can you please help me in collecting few information:-
    1. Which version of iMAC you are facing issue.
    2. On which file size you found slowness.
    3. Please share Memory, Processor, Graphics of iMAC, You can collect the information from choose Apple () menu > About this Mac.

    Thanks,
    Vertika Gupta
    Adobe XD

  8. 4 votes
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    Vertika Gupta commented  · 

    Hi Thibaud,
    Thank you for writing us,
    we are not seeing the leak in our machine.
    Is this happening with all XD file or specific to this file only.
    Can you please give reproducible step .

    If possible ,please send a file on the ID:- vergupta_attherate_adobe_dot_com

    Thanks,
    Vertika Gupta
    Adobe XD

  9. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi PB,
    Thank you for writing us.
    We are not able to reproduce the issue from our end.
    1. Can you please share us on which browser you are facing the issue.
    2. If possible please attach the gif or screenshot of the issue.

    Thanks,

    Vertika Gupta
    Adobe XD

  10. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Thank you for writing us,
    We tried to reproduce the issue from our end, we are not able to do it.
    Can you please let me know few questions:-
    1. Please send us reproducible step.
    2. In which OS you are facing issue.
    3. Can you send a gif file of issue.
    4. If possible can you please send viewport on artbaords you are putting overlay and overlay artboard.

    Note:- if veiwport of artboard is less or equal to the overlay artboard, we cannot move the artboard, Please try by changing the viewport of artboard on which you are connecting the overlay transaction.
    Thanks,
    Vertika Gupta
    Adobe XD

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Thank you for writing us,
    We tried to reproduce the issue from our end, we are not able to do it.
    Can you please let me know few questions:-
    1. what you mean by existing overlay(Design created in old version of XD or saved file only)
    2. In which OS you are facing issue.
    3. Can you send a gif file of issue or please attach screenshot of prototype you created.
    4. If possible can you please send viewport on artbaords you are putting overlay and overlay artboard.

    Note:- if veiwport of artboard is less or equal to the overlay artboard, we cannot move the artboard, Please try by changing the viewport of artboard on which you are connecting the overlay transaction.
    Thanks,
    Vertika Gupta
    Adobe XD

  12. 1 vote
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    0 comments  ·  Adobe XD: Bugs (Read-Only) » Design Systems  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Can you tell me which object is getting the opacity set? Is it the master component itself, or the text object?

    In general, outer component opacity (or rotation) on a master component does not sync to other instances. However, any content within the master component such as text objects, shapes, nested components, etc. will sync opacity changes to other instances where that property has not been overridden.

    Please let us know what the situation is with your file.

    Thanks,
    Joe

  13. 1 vote
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    bug-filed  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Artur,
    Thank you for reporting us, We are able to reproduce the issue.
    Logged a bug.

    Thanks,
    Vertika Gupta
    Adobe XD

  14. 1 vote
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    Vertika Gupta commented  · 

    Hi Fabio,
    Sorry to hear that,
    Can you please try few method to resolve the issue:-

    Try again in a few minutes and see if it resolves the issue.
    If it still doesn’t work, check the Adobe System Status page, https://status.adobe.com/
    If the status page shows everything should be working, Can you please try reducing the number of artboard.

    Or please refer the link:- https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html
    If Issue doesnot get resolve please send few information to us:-

    OS version of your machine.
    Your XD version.
    The region from where you are operating from.
    If possible, send us your PDApp.log file as described below.

    If you are comfortable using Terminal, you can find the file at the following path: ~/Library/Logs/PDApp.log
    If you'd rather navigate to the file through Finder, you can use the Go menu to access the folder that contains it:
    Switch to Finder
    Choose Go > Go to Folder... from the main menu
    Enter: ~/Library/Logs
    The PDApp.log file will be in the Logs folder

    Thanks,
    Vertika Gupta
    Adobe XD

  15. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Kevp,
    Thank you for reporting us.
    We are already aware of the issue. Bug is already log. Please accept the fix in upcoming release.
    Thanks,
    Vertika Gupta
    Adobe XD

  16. 2 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi,
    Please find the path for MAC under:-
    Users/USERNAME/Library/Logs/Adobe/AdobeXD

    Thanks,
    Vertika Gupta

    Vertika Gupta commented  · 

    Hi Mark,
    Sorry to hear that,
    Please can you help us in collecting few information:-
    - CC Logs:- Please use Adobe Creative cloud log collector tool to collect CC log.
    - XD log :- Please collect the log from:- C:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD
    - XD version

    Can you confirm the following:
    - Do they observe same behavior with other USB devices?
    - Does this issue only occur with Adobe XD?

    Thanks,
    Vertika Gupta
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Simon,

    1. Roboto Light:- Please go to the link https://fonts.adobe.com/fonts/roboto , go to Roboto Light in list, Activate that font.
    2. For ultralight, we can see in the list https://fonts.google.com/specimen/Roboto there is no ultralight font in list, we use similar font which is available in google font, as there is no ultralight font in adobe font or google font we cannot use it directly.

    Please have a look in gif.

    Thanks,
    Vertika Gupta
    Adobe XD

  18. 2 votes
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    Vertika Gupta commented  · 

    Hi Juan,
    Sorry to hear that, I am not able to reproduce the issue from my end.
    Can you please provide reproducible step and how many artboard you have created.

    Thanks,
    Vertika Gupta
    Adobe XD

  19. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Matt,
    Thank you Writing us, we are able to reproduce the issue from our end also.
    Logged a bug accordingly.

    Thanks,
    Vertika Gupta
    Adobe XD

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Vertika Gupta commented  · 

    Hi Andreas,
    Sorry for the inconvenience, Voice pick that language only which was the initial language of XD, Language of XD we get in first launch only, if we switch the language of XD later or changing language of OS, voice command will not pick that language as of now limitation .
    Voice command understand that language in which language XD is getting launch after installation.
    Please can you clarify us what is the language of XD have during XD installation?
    Thanks,
    Vertika Gupta
    Adobe XD

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