AdminAsha B C (Software Engineer, Adobe)

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. While creating the polygon, size of the Polygon will change only when you press up or down arrow before releasing the mouse. After releasing the mouse if you press up or down arrow, polygon object will move up and down.

    If you still face the issue please let us know.

    Thanks,
    Asha

  2. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Evgeny,

    Thank you for reporting. We have logged bug for this. We will be fixing this in future release.

    Thanks,
    Asha
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thanks for reporting. Please restart the PC and check whether it solves the problem. if not, can you please share:
    1. XD previous version and current version ?
    2. What is not working in XD?
    3. OS version ?

    Thanks,
    Asha
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Plugins  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. As mentioned in the link, https://designcode.io/?modal=angleXDInstructions, Angle XD Plugin will not currently support for group selection. You can select the single object in the group then do mockup.

    If Mockup was working for group, in which version of XD, it was working ? Currently, which XD version are you using ?

    Thanks,
    Asha
    Adobe XD

  5. 3 votes
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    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Sipho,

    Thank you for reporting this. Can you please update XD and check whether it is reproducible in latest version of XD. If so, Can you grab some system logs to help dig into this?

    Win10 crash dumps, https://helpx.adobe.com/in/xd/kb/how-to-generate-crash-dump-on-windows-machine.html
    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks
    Asha
    Adobe XD

  6. 1 vote
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    bug-needs-more-info  ·  5 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Bart,

    Thank you for replying. Yes you can send the logs here.

    Thanks,
    Asha
    Adobe XD

    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Bart,

    Thank you for reporting. Rename of the “Library” file, fix the issue in most of the case. If not, can you please generate logs using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share logs with us.

    Thanks,
    Asha
    Adobe XD

  7. 4 votes
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    bug-needs-more-info  ·  5 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Asya,

    Thank you reporting this and see if this helps.

    https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html

    if this does not resolve, then please share:
    1. XD version ?
    2. Is this happening with all the files ?
    3. Check whether you are able to rename or save as ?
    3. Creative cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks,
    Asha

  8. 1 vote
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    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Usherboy,

    Thank you for reporting. Can you please share us more information:
    1. XD and OS version ?
    2. Is this happening consistently ?
    3. Can you share the steps to reproduce it ?
    4. It would be very helpful to have the following system logs to understand what’s happening.

    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    Win10 crash dumps, http://www.thewindowsclub.com/activate-windows-error-reporting-windows-8

    Thanks,
    Asha
    Adobe XD

  9. 2 votes
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Core Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Alanjawn,

    Thank you for reporting. We have a bug logged for this. Updates will be shared on this post.

    Thanks,
    Asha
    Adobe XD

  10. 1 vote
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    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. For white screen on launch, you can troubleshoot using the link, https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html.

    If you still face the same problem, then please share the XD and OS version? Is this happening every-time you launch XD, then create the CC logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share with us

    Thanks,
    Asha
    Adobe XD

  11. 1 vote
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    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Vaibhav,

    Thank you reporting. Can you give us more information:
    1. XD version ?
    2. Steps for how you created those screens ?
    3. What value difference you are seeing between XD and Design spec opacity ?
    4. You can also share your XD file in which the issue is happening by posting it and sharing link to WeTransfer.com

    Thanks,
    Asha
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Samuel,

    Thank you for reporting. We are able to see the font Eczar in the list. Please check whether font is listed at the end or type the font name and check whether the font name is auto suggested.

    If not, please give us more information about:
    1. OS version ?
    2. From where you are downloading the font ?
    3. Are you able to see the font listed in OS fonts ?

    Thanks,
    Asha
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Jeremie,

    Thank you for reporting.

    That could happen due to core sync issues, please refer to below link which can be a workaround for you

    https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

    Please let us know if you still see the issue.

    Regards,
    Asha
    Adobe XD

  14. 13 votes
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    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Logeshwaran,

    Thank you for reporting. I think the file size + all artboards marked for batch export is the problem. The error code usually means there’s an issue with too many assets.

    we have filed a bug for investigation on our end.

    Apologies for the inconvenience. Hope this helps!

    Asha
    Adobe XD

  15. 2 votes
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    bug-filed  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Core Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. For MAC 10.15 this is known issue. We have a bug logged for this.

    Thanks,
    Asha
    Adobe XD

  16. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Nishihama,

    Can you please share below information:
    1. OS language and XD language?
    2. XD and OS version?
    3. Is this happening with all files or one particular file? If it is to a particular file, could you share the file?
    4. Can you please share a video recording of the issue?
    5. Which 3 characters are you entering?
    6. Crash log and creative cloud log files.

    You could find the instruction for identifying the log files here
    Win10 crash file location:
    https://helpx.adobe.com/in/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

    Creative Cloud log files location:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks,
    Asha
    Adobe XD

  17. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you reporting this issue. Can you please share the file with us so that we check, why it is happening with that artboard.

    Thanks,
    Asha
    Adobe XD

  18. 1 vote
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    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Warren,

    Thank you for reporting. Can you please vote or comment at https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/37733287-support-for-xbox-360-controllers

    Thanks,
    Asha
    Adobe XD

  19. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Dietrich,

    Thank you for reporting. Are you seeing this issue only in safari ? Which version of safari is it ? Which OS are you using ?

    Thanks,
    Asha
    Adobe XD

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Jack,

    Thank you for reporting. Can you please let me know whether this text is created in XD or copy pasted from some other application ? Which version of XD are you using ? Can you please share the file with us ?

    Thanks,
    Asha
    Adobe XD

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