AdminAsha B C (Software Engineer, Adobe)

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. For white screen on launch, you can troubleshoot using the link, https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html.

    If you still face the same problem, then please share the XD and OS version? Is this happening every-time you launch XD, then create the CC logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share with us

    Thanks,
    Asha
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Vaibhav,

    Thank you reporting. Can you give us more information:
    1. XD version ?
    2. Steps for how you created those screens ?
    3. What value difference you are seeing between XD and Design spec opacity ?
    4. You can also share your XD file in which the issue is happening by posting it and sharing link to WeTransfer.com

    Thanks,
    Asha
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Samuel,

    Thank you for reporting. We are able to see the font Eczar in the list. Please check whether font is listed at the end or type the font name and check whether the font name is auto suggested.

    If not, please give us more information about:
    1. OS version ?
    2. From where you are downloading the font ?
    3. Are you able to see the font listed in OS fonts ?

    Thanks,
    Asha
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Jeremie,

    Thank you for reporting.

    That could happen due to core sync issues, please refer to below link which can be a workaround for you

    https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

    Please let us know if you still see the issue.

    Regards,
    Asha
    Adobe XD

  5. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Logeshwaran,

    Thank you for reporting. I think the file size + all artboards marked for batch export is the problem. The error code usually means there’s an issue with too many assets.

    we have filed a bug for investigation on our end.

    Apologies for the inconvenience. Hope this helps!

    Asha
    Adobe XD

  6. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Core Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. For MAC 10.15 this is known issue. We have a bug logged for this.

    Thanks,
    Asha
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Nishihama,

    Can you please share below information:
    1. OS language and XD language?
    2. XD and OS version?
    3. Is this happening with all files or one particular file? If it is to a particular file, could you share the file?
    4. Can you please share a video recording of the issue?
    5. Which 3 characters are you entering?
    6. Crash log and creative cloud log files.

    You could find the instruction for identifying the log files here
    Win10 crash file location:
    https://helpx.adobe.com/in/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

    Creative Cloud log files location:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks,
    Asha
    Adobe XD

  8. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you reporting this issue. Can you please share the file with us so that we check, why it is happening with that artboard.

    Thanks,
    Asha
    Adobe XD

  9. 1 vote
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    moved-to-feature-requests  ·  1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Warren,

    Thank you for reporting. Can you please vote or comment at https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/37733287-support-for-xbox-360-controllers

    Thanks,
    Asha
    Adobe XD

  10. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Dietrich,

    Thank you for reporting. Are you seeing this issue only in safari ? Which version of safari is it ? Which OS are you using ?

    Thanks,
    Asha
    Adobe XD

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Jack,

    Thank you for reporting. Can you please let me know whether this text is created in XD or copy pasted from some other application ? Which version of XD are you using ? Can you please share the file with us ?

    Thanks,
    Asha
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Al,

    Thanks for reporting this issue. We tried at our end and we are not able to reproduce the issue. Can you please share:
    1. OS version ?
    2. XD version you are using ?
    3. Video recording of the issue ?
    4. Are you selecting artboard from canvas or Layers panel ?

    Thanks,
    Asha
    Adobe XD

  14. 3 votes
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Ffion,

    Thank you for replying. I tried to reproduce this issue at our end but I am not able to reproduce it. Can you please share:
    1. Is this happening in one system or happening in all system ?
    2. Can you please share error shown in developer console when the page is not loading ?

    Thanks,
    Asha
    Adobe XD

    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Ffion,

    Thank you for reporting. Which XD version are you using ? Is this happening with all the files ? if not, can you please share the file with us.

    Thanks,
    Asha
    Adobe XD

  15. 4 votes
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    bug-fix-in-progress  ·  3 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Francisco,

    Thank you for reporting and giving as the complete details. I am able to reproduce this issue on safari and logged bug for the same. We will let you know once the bug is fixed.

    Thanks,
    Asha
    Adobe XD

  16. 1 vote
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    bug-fix-in-progress  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. We are working on the fix and it will be available in future release.

    Thanks,
    Asha
    Adobe XD

  17. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. Can you please share us which version of XD are you using in Desktop and Mobile ? Are you using the ios or Android device? Is this happening with all files ?

    Thanks,
    Asha
    Adobe XD

  18. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Michal,

    Sorry for inconvenience. Can you please share the details:
    1. Which OS(MAC or Windows) are you using ?
    2. If you are using windows, can you please share the resolution of the machine or if MAC, share the display scaling ?
    2. Is this happening with your laptop or desktop ?
    3. Are you having single or dual monitor ?

    Thanks,
    Asha
    Adobe XD

  19. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Mark,

    Thank you for reporting.
    Are you using trackpad or mouse ?

    Thanks,
    Asha
    Adobe XD

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Jess,

    Thank you for reporting. Are you pressing any number key from the keyboard, while the object is selected ? if not, Please provide us the video recording of the issue.

    Thanks,
    Asha
    Adobe XD

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