AdminMuthukumar S (Admin, Adobe)

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      bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
      AdminMuthukumar S (Admin, Adobe) commented  · 

      Hi Kristina,

      Please try to reproduce mentioned issue in other users PC as well.
      Also let us know if this i happening for all the links published.

      Meanwhile, can you share us the link to investigate?

      Thanks,
      Muthukumar

    • 1 vote
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        bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
        AdminMuthukumar S (Admin, Adobe) commented  · 

        Hi Liduam,

        Sorry to hear that you are having trouble with pinned comments.
        Can you please share the published link in which pins have disappeared?

        Thanks,
        Muthukumar

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          bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMuthukumar S (Admin, Adobe) commented  · 

          Hi Ruchin,

          Thanks for your report on slow loading prototypes. Can you please share the following details to investigate further?

          - What version of XD is used?
          - In which OS, browsers the problem occurs?
          - Is it happening for all the published links (from various design files) ?
          - Does the prototype contains larger size images? Artboard length etc?
          - Can you try creating a sample file and check the loading time?

          Also share the published link here in this thread. Additionally, you can send an email to xduv@adobe.com

          If you would like to pass on XD file, upload into any of the site (wetransfer.com, dropbox etc)

          Thanks,
          Muthukumar

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            bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMuthukumar S (Admin, Adobe) commented  · 

            Hello Blair,

            To investigate, can you please share the published prototype link and the sample XD file here in this thread?

            Thanks,
            Muthukumar

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              bug-investigation-in-progress  ·  5 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
              AdminMuthukumar S (Admin, Adobe) commented  · 

              Does the problem resolved ? If still persists, please share the XD file to xduv@adobe.com

              AdminMuthukumar S (Admin, Adobe) commented  · 

              Hi Imran,

              Thanks for reaching us. Can you share the interaction link (Prototype tab) snapshot as is from the XD file?

              Regards,
              Muthukumar S

            • 1 vote
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                1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                AdminMuthukumar S (Admin, Adobe) commented  · 

                Hi Jasmin

                To preview all the artboards, each
                artboard should have a interlink and leads to home.

                Can you check once again if any of the artboard link is missing?

                Regards,
                Muthukumar

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                  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMuthukumar S (Admin, Adobe) commented  · 

                  Hi,

                  Thanks for your report. Can you help with the below details to investigate further?
                  Also would it be possible to share the XD file?

                  - OS, System configuration
                  - Browser version
                  - File size, Artboard size and Images used
                  - Network (Office LAN, Wi-Fi, Other)

                  Thanks,
                  Muthukumar

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                    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminMuthukumar S (Admin, Adobe) commented  · 

                    Hi,

                    Thanks for your report. Can you please uncheck "Include assets" and try publishing new link?

                    Regards,
                    Muthukumar

                  • 1 vote
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                      bug-investigation-in-progress  ·  5 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminMuthukumar S (Admin, Adobe) commented  · 

                      Hi Patrick

                      Here is a prototype link published from the xd file with "Fix position when scrolling" option set.
                      https://xd.adobe.com/view/07d58299-879b-419c-5c4f-bf26dd633e09-71e4/

                      Please check.

                      AdminMuthukumar S (Admin, Adobe) commented  · 

                      Hi,

                      Can you please try enabling (tick mark) "Fix position when scrolling" and see the behavior?
                      Buttons and Overlay text preserve at one spot.

                      Let us know it resolves your query.

                      Thanks,
                      Muthukumar

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                        bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminMuthukumar S (Admin, Adobe) commented  · 

                        Send us an email to xduv@adobe.com specifying uservoice link and attach the file.

                        AdminMuthukumar S (Admin, Adobe) commented  · 

                        Hi Anjali,

                        Thanks for your report. Can you please share the XD file to look into the problem?

                        Regards,
                        Muthukumar

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                          2 comments  ·  Adobe XD: Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminMuthukumar S (Admin, Adobe) commented  · 

                          Hi Katie

                          Thanks for your report and sharing the environment details in which issue occurs.
                          Can you provide both (2 pages, All artboard's) the prototype links here in this thread?

                          Regards,
                          Muthukumar S

                        • 1 vote
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                            bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminMuthukumar S (Admin, Adobe) commented  · 

                            Cliff, post your files in any of the sharing sites and send us the link in this forum.

                            WeTransfer.com
                            Dropbox
                            Google Drive

                            Please find the email id xduv@adobe.com

                            AdminMuthukumar S (Admin, Adobe) commented  · 

                            Hi Cliff

                            Thanks for your report. Please share the below details.

                            1. Which OS version you are facing this issue?
                            2. Is this problem happening in more than one XD file?
                            3. Create a prototype interaction recording file [.gif] or [.mov] format

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                              bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminMuthukumar S (Admin, Adobe) commented  · 

                              Hi Mike,

                              Sorry to hear that you are facing application crashing problem.

                              Please share with us the crash logs to investigate. Refer the below links for more details.

                              Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                              Win10 crash dumps, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                              Thanks
                              Muthu

                            • 1 vote
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                                bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminMuthukumar S (Admin, Adobe) commented  · 

                                Hi,
                                This seems a window re-size issue.
                                Can you try re-sizing the XD window (Welcome screen)? Then click on Add-ons tab.

                              • 22 votes
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                                  40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                  @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

                                  Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

                                  If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                                  Thanks!
                                  Nina

                                  AdminMuthukumar S (Admin, Adobe) commented  · 

                                  Hi Rienster
                                  Bug investigation is in progress.
                                  Meanwhile, Can you try logging out of Creative Cloud and sign-in back?

                                  AdminMuthukumar S (Admin, Adobe) commented  · 

                                  Hi
                                  Thanks for reaching us. Please share machine configuration, XD build number , Screenshot of error and Core Sync version to look into the problem. Try updating Core Sync to 4.1.1.29 and see it is resolving the issue.

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                                    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminMuthukumar S (Admin, Adobe) commented  · 

                                    Hi Craig
                                    Thanks for reaching us.

                                    To look into the issue, can you please share the details of XD, device and the browser version on which the preview problem occurs?

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                                      bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminMuthukumar S (Admin, Adobe) commented  · 

                                      Hi Ravi
                                      Sorry to hear that you are facing a problem. Please share machine details and crash log for further investigation.

                                      Thanks.

                                    • 1 vote
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                                        2 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminMuthukumar S (Admin, Adobe) commented  · 

                                        Share the XD version and machine details

                                      • 2 votes
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                                          bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminMuthukumar S (Admin, Adobe) commented  · 

                                          Share the XD design file to check.

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