AdminMuthukumar S (Admin, Adobe)

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  1. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Please share the log files for further investigation. Here is a link for your reference on how to collect logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    With your file, am able to create a link. Also, update link is successful after adding the word "discover" multiple times in artboard. Here is a link https://xd.adobe.com/view/f0cc68cc-cd08-44c4-7a37-7ea0698da186-86fd/

    XD 27.1.12

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    thanks for sharing the screenshots. At my end, issue is not reproducible.

    Would it be possible to share us the XD file that you are facing publishing issues?

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Lisa,

    Thanks for your report. It would help to investigate if you share more details about the use case.
    Please provide us error snapshot and screen actions file in any format (.gif/ .mov/ .mp4)

    Regards,
    Muthukumar

  2. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    could you please revert with mobile device details?

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    The link shared by you is rendering correctly on iPhone Xs Max browsers Chrome 79.0.3945 / Safari 13
    Artboard 3 design looks similar in Desktop XD and Mobile browser.

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Thanks for your report. It would help us to investigate if you share more details.

    1. How does the design looks in web browser?
    2. Is the mobile device an Android or iPhone?

    Also, we need the XD file and published link that you are facing issues.

    Thanks,
    Muthukumar

  3. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Jon,

    Please share us user screen action in video file format (.gif/ .mov) and public link in which you are facing issues. This helps us to investigate further.

    Thanks,
    Muthukumar

  4. 5 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Ocelot, Kenneth

    Sorry to hear that you are facing issues with auto animate transitions. Am also seeing the reported problem.
    I will file a bug for the team to review.

    Thanks,
    Muthukumar

  5. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Girish,

    Thanks for your report. Can you share us the XD file to investigate further?

    Regards,
    Muthukumar

  6. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Didi,

    Can you share the published link and XD file to investigate further?

    Thanks,
    Muthukumar

  7. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Would it be possible to share the published link with us? Can you please check how it is displaying in other browsers?

    Thanks,
    Muthukumar

  8. 6 votes
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    bug-filed  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Owain,

    Thanks for reporting this issue. By any chance, you can create a new link and check whether problem persists or resolve.

    Regards,
    Muthukumar

  9. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Surya,

    To investigate further, can you attach a screenshot of error and share published URL here in this thread?

    Meanwhile send us the problem facing XD file to xduv@adobe.com mentioning uservoice forum link.

    Thanks,
    Muthukumar

  10. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hello Blair,

    To investigate, can you please share the published prototype link and the sample XD file here in this thread?

    Thanks,
    Muthukumar

  11. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Does the problem resolved ? If still persists, please share the XD file to xduv@adobe.com

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Imran,

    Thanks for reaching us. Can you share the interaction link (Prototype tab) snapshot as is from the XD file?

    Regards,
    Muthukumar S

  12. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Thanks for your report. Can you help with the below details to investigate further?
    Also would it be possible to share the XD file?

    - OS, System configuration
    - Browser version
    - File size, Artboard size and Images used
    - Network (Office LAN, Wi-Fi, Other)

    Thanks,
    Muthukumar

  13. 4 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Patrick

    Here is a prototype link published from the xd file with "Fix position when scrolling" option set.
    https://xd.adobe.com/view/07d58299-879b-419c-5c4f-bf26dd633e09-71e4/

    Please check.

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Can you please try enabling (tick mark) "Fix position when scrolling" and see the behavior?
    Buttons and Overlay text preserve at one spot.

    Let us know it resolves your query.

    Thanks,
    Muthukumar

  14. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Send us an email to xduv@adobe.com specifying uservoice link and attach the file.

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Anjali,

    Thanks for your report. Can you please share the XD file to look into the problem?

    Regards,
    Muthukumar

  15. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Katie

    Thanks for your report and sharing the environment details in which issue occurs.
    Can you provide both (2 pages, All artboard's) the prototype links here in this thread?

    Regards,
    Muthukumar S

  16. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Cliff, post your files in any of the sharing sites and send us the link in this forum.

    WeTransfer.com
    Dropbox
    Google Drive

    Please find the email id xduv@adobe.com

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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Cliff

    Thanks for your report. Please share the below details.

    1. Which OS version you are facing this issue?
    2. Is this problem happening in more than one XD file?
    3. Create a prototype interaction recording file [.gif] or [.mov] format

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Mike,

    Sorry to hear that you are facing application crashing problem.

    Please share with us the crash logs to investigate. Refer the below links for more details.

    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Win10 crash dumps, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks
    Muthu

  18. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,
    This seems a window re-size issue.
    Can you try re-sizing the XD window (Welcome screen)? Then click on Add-ons tab.

  19. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Craig
    Thanks for reaching us.

    To look into the issue, can you please share the details of XD, device and the browser version on which the preview problem occurs?

  20. 1 vote
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    2 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Share the XD version and machine details

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