AdminMuthukumar S (Admin, Adobe)

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  1. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi LeoGuzman,

    Thanks for reaching us with the report. Can you please check with your IT Admin team and check whether the login account signed-on XD is having publishing permissions enabled?

    Regards,
    Muthukumar

  2. 2 votes
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    7 comments  ·  Adobe XD: Bugs (Read-Only) » Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Thanks for the details. It doesn't look problematic except 5450px. Please try reducing the size to 3000px and check. Would it be possible for you to share us the published link to investigate further?.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Hazz,

    Thanks for your report. Can you please provide us few more details?

    1. What is the size of artboard, viewport?
    2. Does the prototype enabled with scrolling?
    3. How big the image size is?
    4. Is this happening for a particular XD file or all files having similar artboard elements?
    5. Browser version, Graphics card information?

    Regards,
    Muthukumar

  3. 1 vote
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    bug-needs-more-info  ·  7 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Test file has been shared with team. This post will be updated as soon as investigation is done.

    AdminMuthukumar S (Admin, Adobe) commented  · 
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Share us the XD file for further investigation.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Thanks for your report. Can you try the following workaround?

    1. Log out from Creative Cloud App
    2. Close the XD
    3. Log-in back on CC app then XD
    4. Try to publish "Share for Review" and "Share for Development" then see if the reported error still occur

    Incase issue persists, share us the browser console logs

    Regards,
    Muthukumar

  4. 2 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Zaryab,

    Thanks for your report. To investigate further, please share us the published prototype link.

    Regards,
    Muthukumar

  5. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Alternatively, try to reproduce the issue reported after updating latest patch 20.2.12.1 then publishing a new link (or) update an existing link.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Franco,

    Sorry to hear that you are facing issues while creating links. Can you share us the published link to investigate further? Also let us know if the reported error is occur for all the XD files (or) particular file.

    Thanks,
    Muthukumar

  6. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi James,

    Thanks for your report. Am not able to reproduce the scrolling problem with viewport set as 1366px on Windows 10, Chrome browser. Can you share the video format (.gif/ .mov) to see the prototype action?

    Regards,
    Muthukumar

  7. 5 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Ocelot, Kenneth

    Sorry to hear that you are facing issues with auto animate transitions. Am also seeing the reported problem.
    I will file a bug for the team to review.

    Thanks,
    Muthukumar

  8. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Girish,

    Thanks for your report. Can you share us the XD file to investigate further?

    Regards,
    Muthukumar

  9. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Didi,

    Can you share the published link and XD file to investigate further?

    Thanks,
    Muthukumar

  10. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Would it be possible to share the published link with us? Can you please check how it is displaying in other browsers?

    Thanks,
    Muthukumar

  11. 6 votes
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    bug-filed  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Owain,

    Thanks for reporting this issue. By any chance, you can create a new link and check whether problem persists or resolve.

    Regards,
    Muthukumar

  12. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Surya,

    To investigate further, can you attach a screenshot of error and share published URL here in this thread?

    Meanwhile send us the problem facing XD file to xduv@adobe.com mentioning uservoice forum link.

    Thanks,
    Muthukumar

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hello Blair,

    To investigate, can you please share the published prototype link and the sample XD file here in this thread?

    Thanks,
    Muthukumar

  14. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Does the problem resolved ? If still persists, please share the XD file to xduv@adobe.com

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Imran,

    Thanks for reaching us. Can you share the interaction link (Prototype tab) snapshot as is from the XD file?

    Regards,
    Muthukumar S

  15. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Thanks for your report. Can you help with the below details to investigate further?
    Also would it be possible to share the XD file?

    - OS, System configuration
    - Browser version
    - File size, Artboard size and Images used
    - Network (Office LAN, Wi-Fi, Other)

    Thanks,
    Muthukumar

  16. 4 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Patrick

    Here is a prototype link published from the xd file with "Fix position when scrolling" option set.
    https://xd.adobe.com/view/07d58299-879b-419c-5c4f-bf26dd633e09-71e4/

    Please check.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Can you please try enabling (tick mark) "Fix position when scrolling" and see the behavior?
    Buttons and Overlay text preserve at one spot.

    Let us know it resolves your query.

    Thanks,
    Muthukumar

  17. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Send us an email to xduv@adobe.com specifying uservoice link and attach the file.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Anjali,

    Thanks for your report. Can you please share the XD file to look into the problem?

    Regards,
    Muthukumar

  18. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Katie

    Thanks for your report and sharing the environment details in which issue occurs.
    Can you provide both (2 pages, All artboard's) the prototype links here in this thread?

    Regards,
    Muthukumar S

  19. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Cliff, post your files in any of the sharing sites and send us the link in this forum.

    WeTransfer.com
    Dropbox
    Google Drive

    Please find the email id xduv@adobe.com

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Cliff

    Thanks for your report. Please share the below details.

    1. Which OS version you are facing this issue?
    2. Is this problem happening in more than one XD file?
    3. Create a prototype interaction recording file [.gif] or [.mov] format

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Mike,

    Sorry to hear that you are facing application crashing problem.

    Please share with us the crash logs to investigate. Refer the below links for more details.

    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Win10 crash dumps, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks
    Muthu

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