AdminMuthukumar S (Admin, Adobe)

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  1. 5 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Ocelot, Kenneth

    Sorry to hear that you are facing issues with auto animate transitions. Am also seeing the reported problem.
    I will file a bug for the team to review.

    Thanks,
    Muthukumar

  2. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Girish,

    Thanks for your report. Can you share us the XD file to investigate further?

    Regards,
    Muthukumar

  3. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Didi,

    Can you share the published link and XD file to investigate further?

    Thanks,
    Muthukumar

  4. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Would it be possible to share the published link with us? Can you please check how it is displaying in other browsers?

    Thanks,
    Muthukumar

  5. 6 votes
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    bug-filed  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Owain,

    Thanks for reporting this issue. By any chance, you can create a new link and check whether problem persists or resolve.

    Regards,
    Muthukumar

  6. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Surya,

    To investigate further, can you attach a screenshot of error and share published URL here in this thread?

    Meanwhile send us the problem facing XD file to xduv@adobe.com mentioning uservoice forum link.

    Thanks,
    Muthukumar

  7. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hello Blair,

    To investigate, can you please share the published prototype link and the sample XD file here in this thread?

    Thanks,
    Muthukumar

  8. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Does the problem resolved ? If still persists, please share the XD file to xduv@adobe.com

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Imran,

    Thanks for reaching us. Can you share the interaction link (Prototype tab) snapshot as is from the XD file?

    Regards,
    Muthukumar S

  9. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Thanks for your report. Can you help with the below details to investigate further?
    Also would it be possible to share the XD file?

    - OS, System configuration
    - Browser version
    - File size, Artboard size and Images used
    - Network (Office LAN, Wi-Fi, Other)

    Thanks,
    Muthukumar

  10. 4 votes
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Patrick

    Here is a prototype link published from the xd file with "Fix position when scrolling" option set.
    https://xd.adobe.com/view/07d58299-879b-419c-5c4f-bf26dd633e09-71e4/

    Please check.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,

    Can you please try enabling (tick mark) "Fix position when scrolling" and see the behavior?
    Buttons and Overlay text preserve at one spot.

    Let us know it resolves your query.

    Thanks,
    Muthukumar

  11. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Send us an email to xduv@adobe.com specifying uservoice link and attach the file.

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Anjali,

    Thanks for your report. Can you please share the XD file to look into the problem?

    Regards,
    Muthukumar

  12. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Katie

    Thanks for your report and sharing the environment details in which issue occurs.
    Can you provide both (2 pages, All artboard's) the prototype links here in this thread?

    Regards,
    Muthukumar S

  13. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Cliff, post your files in any of the sharing sites and send us the link in this forum.

    WeTransfer.com
    Dropbox
    Google Drive

    Please find the email id xduv@adobe.com

    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Cliff

    Thanks for your report. Please share the below details.

    1. Which OS version you are facing this issue?
    2. Is this problem happening in more than one XD file?
    3. Create a prototype interaction recording file [.gif] or [.mov] format

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Mike,

    Sorry to hear that you are facing application crashing problem.

    Please share with us the crash logs to investigate. Refer the below links for more details.

    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Win10 crash dumps, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks
    Muthu

  15. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi,
    This seems a window re-size issue.
    Can you try re-sizing the XD window (Welcome screen)? Then click on Add-ons tab.

  16. 1 vote
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    AdminMuthukumar S (Admin, Adobe) commented  · 

    Hi Craig
    Thanks for reaching us.

    To look into the issue, can you please share the details of XD, device and the browser version on which the preview problem occurs?

  17. 1 vote
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    2 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Share the XD version and machine details

  18. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMuthukumar S (Admin, Adobe) commented  · 

    Share the XD design file to check.

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