Joel

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  1. 7 votes
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      10 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      Joel commented  · 

      How is this issue closed!?!? How can it not be reproduced!?!?!? can I work for Adobe? - I can show you how to reproduce the issue.:
      Step 1 open XD on a Windows machine.
      Step 2 use it for 20 minutes, sometimes less than that.
      Step 3 try and edit text...
      Step 4 get your company to cancel CC and switch to Sketch because this is insane
      This happens every day when I use XD but apparently it is not a real issue

      Joel supported this idea  · 
      Joel commented  · 

      I forgot to mention in my original comment that t the font I am using is OpenSans.

      Thanks for your help!

      Joel commented  · 

      Reposting from my original comment:
      https://forums.adobe.com/message/10466014#10466014

      System Info:

      Adobe XD CC v: 9.1.12.3

      OS: Windows 10 Pro v: 1803 build: 17134.112

      64-bit, 12GB RAM, Intel i5-6300U CPU @ 2.40Ghz

      Issue:

      After the latest update, the keyboard stops working.

      The app freezes when the text field I'm trying to edit is selected.

      The entire app doesn't freeze but all keyboard input is lost.

      Sometimes saving will 'unfreeze' it but I still am unable to type.

      I have to exit, kill in task manager, restart, and functionality is lost almost instantly after restarting.

      The same thing happens if I use built-in keyboard or external Logitech.

      I sort of need to be able to type when I use XD...

      Any help or tips would be GREATLY appreciated.

      Thanks.

    • 311 votes
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        246 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
        Joel supported this idea  · 
        Joel commented  · 

        this is an excerpt from my DxDiag file where Adobe XD is specifically mentioned repeatedly for 'problem signatures' and an event called MoAppCrash:

        +++ WER5 +++:
        Fault bucket , type 0
        Event Name: MoAppCrash
        Response: Not available
        Cab Id: 0

        Problem signature:
        P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
        P2: praid:App
        P3: 9.1.12.3
        P4: 5b2c0c73
        P5: DUser.dll
        P6: 10.0.17134.1
        P7: f3bed37b
        P8: c000041d
        P9: 00000000000119ab
        P10:

        +++ WER6 +++:
        Fault bucket , type 0
        Event Name: MoAppCrash
        Response: Not available
        Cab Id: 0

        Problem signature:
        P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
        P2: praid:App
        P3: 9.1.12.3
        P4: 5b2c0c73
        P5: DUser.dll
        P6: 10.0.17134.1
        P7: f3bed37b
        P8: c0000005
        P9: 00000000000119ab
        P10:

        +++ WER7 +++:
        Fault bucket , type 0
        Event Name: MoAppCrash
        Response: Not available
        Cab Id: 0

        Problem signature:
        P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
        P2: praid:App
        P3: 9.1.12.3
        P4: 5b2c0c73
        P5: DUser.dll
        P6: 10.0.17134.1
        P7: f3bed37b
        P8: c000041d
        P9: 00000000000119ab
        P10:

        +++ WER8 +++:
        Fault bucket , type 0
        Event Name: MoAppCrash
        Response: Not available
        Cab Id: 0

        Problem signature:
        P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
        P2: praid:App
        P3: 9.1.12.3
        P4: 5b2c0c73
        P5: DUser.dll
        P6: 10.0.17134.1
        P7: f3bed37b
        P8: c0000005
        P9: 00000000000119ab
        P10:

        Joel commented  · 

        I've literally copied and pasted this exact same comment on 5 different posts for the same issue. I do not understand the purpose of this. Adobe clearly knows there is an issue with the latest release of their XD product and making the customers go on a wild goose chase to get their questions answered is stupid and frustrating... that being said here we go aaaagain:

        System Info:

        Adobe XD CC v: 9.1.12.3

        OS: Windows 10 Pro v: 1803 build: 17134.112

        64-bit, 12GB RAM, Intel i5-6300U CPU @ 2.40Ghz

        Issue:

        After the latest update, the keyboard stops working.

        The app freezes when the text field I'm trying to edit is selected.

        The entire app doesn't freeze but all keyboard input is lost.

        Sometimes saving will 'unfreeze' it but I still am unable to type.

        I have to exit, kill in task manager, restart, and functionality is lost almost instantly after restarting.

        The same thing happens if I use built-in keyboard or external Logitech.

        I sort of need to be able to type when I use XD...

        Any help or tips would be GREATLY appreciated.

        Thanks.

      • 73 votes
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          Joel supported this idea  · 
          Joel commented  · 

          That's not an acceptable solution from Adobe. Windows users should not be punished. We pay for the same functionality that Mac users pay for.

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