More information on website
Put info on downloading on your website. WHY use a link sent via email? I use a web-based email so that option was not available. I had to use chat to find out that ould download XD through the CC app on my Mac. Your agent was very good, but a little thought on your website designers would have made that unnecessary.
We recently released a new update to our website which talks a little more about why you should download XD. If you’re looking for something different, please do file a new ticket with more details!