Fonts change from user to user
This has happened to me a few times, when a file is shared between two designers, occasionally the font will load differently, even though we have the exact same font. Typically what happens is the line height of the font shows up differently. So if I open the file - everything fits fine in a text box, if she opens the same file with the same font, the 2nd line may is missing.
There was a rare case where if I open the file the line heights are 20 pxs off in the line height field.
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As we haven’t heard back from you in three months, I’m closing this request. That being said, we currently have a replace missing font feature that might help.