Paul Panzu

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  1. 26 votes
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      30 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      Paul Panzu commented  · 

      I've just installed the apps and have the same error while trying to save to "Online files"

      Paul Panzu supported this idea  · 
    • 22 votes
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        40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

        @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

        Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

        If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

        Thanks!
        Nina

        Paul Panzu commented  · 

        Quand j'essaie de créer un nouveau document dans "documents en ligne" afin de pouvoir le visualiser sur mobile j'obtiens l'erreur indiquée dans l'image.
        De même quand j'ouvre un fichier et que je tente de l'exporter en faisant "Enregistrer sous" puis je coche "Documents en ligne", le fichier ne s'enregistre pas.

        Paul Panzu supported this idea  · 

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