Jan Schneider

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    1 comment  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Jan:

    I suggest you try the following:
    - Follow troubleshooting steps here, https://helpx.adobe.com/xd/kb/after-launch-adobe-xd-shows-white-screen-and-crashes.html

    - Use Creative Cloud cleaner to resolve installation issues, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    If issue persists after the above, please run log collection tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html & share the file.

    Thanks!
    Nina
    Adobe XD

    Jan Schneider commented  · 

    I am using Windows 10 Pro 64bit, version 1809, build 17763.316 (the latest official released)

    Jan Schneider shared this idea  · 

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