Lalita

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  1. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Matt,

    We don't see the issue happening at our end. Could you please share more details like

    1. XD version
    2. OS and Version
    3. Does it happen with all of your documents? or with some?

    Please provide the inputs so that we can dig it further.

    Regards,
    Lalita
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi,

    Few questions to help us understanding the issue better
    > xd version
    > iphone App version
    > Do you see it with all your xd documents or its just one?
    > Did you install any update on iphone after which you started seeing this behavior?
    > We can fix issue only if we get to recreate it at our end. So please share details so that we can dig into this more.

    Regards,
    Lalita
    Adobe XD

  3. 1 vote
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    Lalita commented  · 

    Hi Yang,

    We are aware of this issue of XD on Windows operating system. The fix for this is awaited from Microsoft side. Hence we cannot give you a date to expect fix for this.
    But if it helps, when we encountered this issue, for some of us restart of machine worked but for some re-installation of windows could resolve the issue.

    Regards,
    Lalita
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Chris,

    Sorry for delayed response but wanted to check if you still see this issue with latest release of XD 18.0.12?
    We tried but couldn't see it at our end.

    Regards,
    Lalita
    Adobe XD

  5. 5 votes
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    bug-filed  ·  7 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi LB and Tressa,

    Thank you for sharing all the details, it helped us a lot.
    We have filed a bug and that will be prioritized for fixing.

    Lalita

    Lalita commented  · 

    Hi LB,

    Workflow is very clear in the video you shared, thank you.

    When I try recreating it our end, I couldn't. Can you please share test file at xduv@adobe.com?

    I believe you won't encounter the issue with all of your elements. What are some specific properties of that element which you are dragging out of artboard? All of this information would help us investigating further.

    Regards,
    Lalita
    Adobe XD

  6. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Flavia,

    XD doesn't make copy of any object by itself unless there is such user action.
    Please check that Alt key is not pressed by any chance, that is a shortcut to create duplicates of any item.

    It would be of great help if you can share exact steps to recreate the issue or if you can share a gif demonstrating the problem.

    Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  7. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hello Guthrie,

    Thank you for reporting this issue. We have a filed a bug for tracking this.

    Regards,
    Lalita
    Adobe XD

  8. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Sasha,

    I couldn't see issue happening at my end, tried with latest version of XD 18.0.12.9.

    Could you please share more information like

    1. What is your XD version?
    2. Which OS your on?
    3. Do you see it happening with all of your documents? If it is document specific, could you share document on xduv@adobe.com so that we can dig into issue further?

    Regards,
    Lalita
    Adobe XD

  9. 5 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Ray,

    Not sure what is causing this issue on your machine. We tried on Surface Pro 4 with a simple prototype and it works perfectly fine.

    Is it possible for you to share test file with us at xduv@adobe.com?

    Also which version of XD are you using? We tried with our latest release 18.0.12.9, please download and check if you still face same problem.

    Regards,
    Lalita
    Adobe XD

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Pranav,

    Sorry to hear that. Could you please share link of bug reported by you earlier?

    We would need following details to debug this further
    1. XD version
    2. OS version
    3. How did you install XD?

    Your inputs would help us investigating this further.

    Regards,
    Lalita
    Adobe XD

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Gonzalo,

    Thank you for reporting this issue. If you can share the test file, please send it on xduv@adobe.com

    To investigate the issue further, we would need to recreate the issue at our end first.

    Also if you can also share which XD version are you using and which OS?

    Regards,
    Lalita
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi,

    That sounds strange, could you please share more details like following:

    1. XD version
    2. OS version
    3. Do you see it with specific file or with all of your documents?
    4. Could you share your test file with us at xduv@adobe.com , so that we can further investigate?'

    Also please make sure that you don't have zoom option selected when you switch to prototype mode. You can also try Ctrl - or Cmd - shortcuts to zoom out the file. Another way is to use the drop down for file size on right top of XD window. Hope this would help!

    Regards,
    Lalita
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Patrick,

    If you could tell us more specifically when all it would happen, then we can try to help you better.
    As you say issue is seen intermittently, we at our end cannot recreate this.

    If you can share exact steps or tell us something about workflow which leads to this issue, that would help us recreate the issue at our end and then investigate the fix.

    Other than that also share
    - XD version
    - Mac version

    Regards,
    Lalita
    Adobe XD

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Anish,

    We would need more details on this issue like following

    - XD version
    - OS version
    - Do you see it consistently happening? If Yes, please share the test file with us at xduv@adobe.com.
    - In this case, it would also matter if you seeing this with all of your document or its just one of it.

    Your inputs would help us further investigate this. Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  15. 7 votes
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    bug-needs-more-info  ·  8 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Lauren and Drew,

    Could you please share more details like

    - XD version
    - OS version
    - Number of layers in the document
    - Do you see it with single document or it happens with all?

    Above details would help us in debugging the issue better.

    Regards,
    Lalita
    Adobe XD

  16. 2 votes
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    Lalita commented  · 

    Hi,

    Thank you for reporting the issue.

    We are aware of this and as issue is on microsoft side and we have been in discussion with them but unfortunately fix is not planned soon.

    We did encounter this issue internally and for some of us restarting WIndows machine worked but for some re-installing windows did the trick.

    Sorry for the inconvenience caused.

    Regards,
    Lalita
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Anand,

    Thank you for reporting the issue but unluckily we couldn't see it happening at our end.

    Could you please share test file at xduv@adobe.com with which you are facing this?

    I have some other questions too, like

    - OS version
    - XD version
    - Do you see issue with all of your documents or its just one?

    Please share all these details so that we can further investigate this.

    Regards,
    Lalita
    Adobe XD

  18. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi GG,

    Thank you for sharing snapshot of the scenario but just to confirm that issue you are facing is XD takes up entire space on your 11 inch mac book.

    Did resizing from corners help?
    Does XD launches to take entire space every time?
    Which is your Mac version?

    Regards,
    Lalita
    Adobe XD

  19. 2 votes
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    Lalita commented  · 

    Hello Tomas,

    I could see little blurriness with the overlay text on a monitor which has resolution 1920x1080
    But I am just wondering what is causing this blurriness? Do you see this issue with any other document of yours? I'll check with our team internally meanwhile. Thanks for your patience.

    Regards,
    Lalita
    Adobe XD

    Lalita commented  · 

    Hi Tomas,

    We were not able to recreate issue with your test files and hence kind of stuck.

    Do you see the issue with latest XD version i.e. 16.0.2?

    Can you try creating the document one more time and see?

    Regards,
    Lalita

    Lalita commented  · 

    Hi ,

    Regret the delayed response. Can you please share file on xduv@adobe.com?

    Link which you shared below doesn't have the file anymore.

    If we could see issue with your file, we could log bug. Unfortunately not seeing issue with our test files.

    Regards,
    Lalita
    Adobe XD

    Lalita commented  · 

    Hi Marianne,

    Can you please share a gif of the issue happening?
    Or may be your test files so that we can give it a try at our end and investigate further?

    Regards,
    Lalita
    Adobe XD

  20. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi cjw,

    Thanks for reporting the issue. We have logged a bug for this and will prioritize that for fixing.

    Regrads,
    Lalita
    Adobe XD

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