AdminLalita (Admin, Adobe)

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  1. 1 vote
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      bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
      AdminLalita (Admin, Adobe) commented  · 

      Hello Danielle,

      We would need some more details on this

      1. XD version
      2. OS version
      3. Does animation works in desktop preview? If yes, which browser is it where you see the problem?
      4. Could you share the test file so that we can try this at our end too?

      Regards,
      Lalita
      Adobe XD

    • 1 vote
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        bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Plugins  ·  Flag idea as inappropriate…  ·  Admin →
        AdminLalita (Admin, Adobe) commented  · 

        Hi Ahsan,

        Can you please provide some more information?

        1. Do you see problem with all files?
        2. Did it start happening recently or after update?
        3. Did it work ever for you?

        Regards,
        Lalita
        Adobe XD

      • 2 votes
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          bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
          AdminLalita (Admin, Adobe) commented  · 

          Hi pstockley,

          Could you please share below details

          1. XD version
          2. OS version
          3. Do you see problem with all files?
          4. Do you see this happening consistently?
          5. Could you share steps to recreate the issue at our end so that we can look for the root cause?

          Regards,
          Lalita
          Adobe XD

        • 3 votes
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            bug-investigation-in-progress  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
            AdminLalita (Admin, Adobe) commented  · 

            Hi Lauren,

            We are investigating similar issue , there has been lot of votes to it.

            https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346--win10-application-stops-responding-keyboard

            Meanwhile could you please check if switching to other Application and coming back to XD helps here.

            Thanks for your patience and expect to hear on this soon.

            Regards,
            Lalita
            Adobe XD

          • 1 vote
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              bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
              AdminLalita (Admin, Adobe) commented  · 

              Hi Ishwor,

              Do you still see the issue happening?
              Do you see different behavior in Desktop Preview and in browser preview?
              What is your
              OS version?
              XD version?
              Do you see problem with all of your files?

              Regards
              Lalita
              Adobe XD

            • 55 votes
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                46 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                AdminLalita (Admin, Adobe) commented  · 

                Hello,

                We have similar issue reported earlier and is being investigated.

                Request you to vote for that https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/31257445-error-48-on-adobe-xd-when-i-want-to-start-my-file

                Regards,
                Lalita
                Adobe XD

              • 1 vote
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                  bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminLalita (Admin, Adobe) commented  · 

                  Hi Matt,

                  Can you please share more details like

                  1. Operating System you are in?
                  2. How frequently do you see this happening?
                  3. Do you see any pattern when you see this issue?

                  Regards,
                  Lalita
                  Adobe XD

                • 1 vote
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                    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminLalita (Admin, Adobe) commented  · 

                    Hi Anthony,

                    Can you please confirm which Operating System you are in?
                    When you say L & H , I assume you mean Width and Heigh!
                    Do correct me If I am wrong.

                    Also if you could share a gif demonstrating the problem, that will be helpful as we cannot see it happening at our end.

                    Regards,
                    Lalita
                    Adobe XD

                  • 2 votes
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                      bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminLalita (Admin, Adobe) commented  · 

                      Hi Samuel,

                      Could you please share some gif which can demonstrates the issue happening?

                      Also
                      Which Operating System you are using currently?
                      Which XD version?

                      -Lalita
                      Adobe XD

                    • 1 vote
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                        bug-filed  ·  2 comments  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminLalita (Admin, Adobe) commented  · 

                        Hi George,

                        Thank you for reporting this, I could also see the issue happening. Will log a bug for the same and prioritize for fixing.

                        Regards,
                        Lalita

                      • 1 vote
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                          bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminLalita (Admin, Adobe) commented  · 

                          Hi Beni,

                          Sorry to hear that XD is crashing for you. Please provide below details:

                          1. Which XD version are you using?
                          2. Which is your windows build? You can find it by running Win + R and type winver and hit enter
                          3. Do you see crash consistently? If yes, can you set registry refering to below link and then share crash dump https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

                          Regards,
                          Lalita

                        • 1 vote
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                            bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminLalita (Admin, Adobe) commented  · 

                            Hello Somesh K S,

                            The issue you reported is strange behavior. Is it happening every time you launch XD?

                            Please share some more details like below:
                            1. Windows exact build number. You can find it by following below steps
                            Press Win + R and type "winver" and hit Enter. You will see a dialog showing windows build information.
                            2. Monitor details - Display size and resolution., brand.

                            Did it start happening after 13.132.8 update? If yes, as a workaround please uninstall this build and get 13.0.12 from creative cloud under XD previous versions.

                            We will try to see if we can recreate the issue locally.

                            Regards,
                            Lalita
                            Adobe XD

                          • 10 votes
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                              bug-investigation-in-progress  ·  11 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminLalita (Admin, Adobe) commented  · 

                              Hello Michael,

                              Could you please elaborate more on the problem so that we can help you better.

                              Below information would help further
                              1. OS
                              2. Browser
                              3. Gif/video showcasing the problem
                              4. Test files if you could share.

                              Regards,
                              Lalita
                              Adobe XD

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