AdminLalita (Admin, Adobe)

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Anish,

    We would need more details on this issue like following

    - XD version
    - OS version
    - Do you see it consistently happening? If Yes, please share the test file with us at xduv@adobe.com.
    - In this case, it would also matter if you seeing this with all of your document or its just one of it.

    Your inputs would help us further investigate this. Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Bryan,

    Thank you for reporting the issue.
    As you mention that issue is seen only sometimes, could you help us with steps to recreate this?

    Also, we did release XD latest version 17.0.12, please try that once to see if you still see the issue.

    Any of your input might help us investigating this further.

    Regards,
    Lalita
    Adobe XD

  3. 6 votes
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    bug-needs-more-info  ·  6 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Lauren and Drew,

    Could you please share more details like

    - XD version
    - OS version
    - Number of layers in the document
    - Do you see it with single document or it happens with all?

    Above details would help us in debugging the issue better.

    Regards,
    Lalita
    Adobe XD

  4. 2 votes
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    limitation-with-workaround  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    Thank you for reporting the issue.

    We are aware of this and as issue is on microsoft side and we have been in discussion with them but unfortunately fix is not planned soon.

    We did encounter this issue internally and for some of us restarting WIndows machine worked but for some re-installing windows did the trick.

    Sorry for the inconvenience caused.

    Regards,
    Lalita
    Adobe XD

  5. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Anand,

    Thank you for reporting the issue but unluckily we couldn't see it happening at our end.

    Could you please share test file at xduv@adobe.com with which you are facing this?

    I have some other questions too, like

    - OS version
    - XD version
    - Do you see issue with all of your documents or its just one?

    Please share all these details so that we can further investigate this.

    Regards,
    Lalita
    Adobe XD

  6. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Carrie,

    Does your xd document has heavy images? It might cause this freeze.

    We didn't receive document here, could you send it to xduv@adobe.com?

    We will try to recreate issue at our end and investigate further.

    Regards,
    Lalita
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi GG,

    Thank you for sharing snapshot of the scenario but just to confirm that issue you are facing is XD takes up entire space on your 11 inch mac book.

    Did resizing from corners help?
    Does XD launches to take entire space every time?
    Which is your Mac version?

    Regards,
    Lalita
    Adobe XD

  8. 2 votes
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    bug-investigation-in-progress  ·  8 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hello Tomas,

    I could see little blurriness with the overlay text on a monitor which has resolution 1920x1080
    But I am just wondering what is causing this blurriness? Do you see this issue with any other document of yours? I'll check with our team internally meanwhile. Thanks for your patience.

    Regards,
    Lalita
    Adobe XD

    AdminLalita (Admin, Adobe) commented  · 

    Hi Tomas,

    We were not able to recreate issue with your test files and hence kind of stuck.

    Do you see the issue with latest XD version i.e. 16.0.2?

    Can you try creating the document one more time and see?

    Regards,
    Lalita

    AdminLalita (Admin, Adobe) commented  · 

    Hi ,

    Regret the delayed response. Can you please share file on xduv@adobe.com?

    Link which you shared below doesn't have the file anymore.

    If we could see issue with your file, we could log bug. Unfortunately not seeing issue with our test files.

    Regards,
    Lalita
    Adobe XD

    AdminLalita (Admin, Adobe) commented  · 

    Hi Marianne,

    Can you please share a gif of the issue happening?
    Or may be your test files so that we can give it a try at our end and investigate further?

    Regards,
    Lalita
    Adobe XD

  9. 33 votes
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    29 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

    @Adrien: Can you check the following and let me know if this helps?

    - Check if you have a file named AEXD.aex under PROGRAMFILES\Adobe\Common\Plug-ins\7.0\MediaCore\Public

    - If the plugin is missing you could try reinstalling Adobe XD, though I’d be very interested on any particularities of the initial setup that led to this situation.

    AdminLalita (Admin, Adobe) commented  · 

    Could you please check if plugins folder is present on your machine?

    If its not there, please try re-installing XD to get the correct plugin.

    AdminLalita (Admin, Adobe) commented  · 

    Hi Ayomide,

    Could you please try re-installing After effects? This has helped many other users and hence would be worth trying.

    Regards,
    Lalita
    Adobe XD

    AdminLalita (Admin, Adobe) commented  · 

    Hi Tema,

    Please share some more details like

    Do you see the problem every time you export?
    Which platform are you in?
    Which version of AE are you using?

    Regards,
    Lalita
    Adobe XD

    AdminLalita (Admin, Adobe) commented  · 

    Hi Shlomi,

    Could you please share below details

    1. After effects version
    2. XD version
    3. OS version
    4. Do you see problem with all files export or its some specific file?

    We would need all details to debug issue further.

    Regards,
    Lalita
    Adobe XD

    AdminLalita (Admin, Adobe) commented  · 

    Hi Shlomi,

    Could you please share below details?
    1. After effects version
    2. XD version
    3. OS version
    4. Do you see problem with all files export or its some specific file?

    We would need all details to debug issue further.

    Regards,
    Lalita
    Adobe XD

  10. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi cjw,

    Thanks for reporting the issue. We have logged a bug for this and will prioritize that for fixing.

    Regrads,
    Lalita
    Adobe XD

  11. 2 votes
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    bug-investigation-in-progress  ·  2 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Rian,

    I am also on Windows 10 and can see the icons properly.

    Can you please try to upgrade the graphic drivers and then restart your machine?

    It might resolve the issue for you. As it appears, no other user has reported this so it might be your machine specific.

    Rgards,
    Lalita
    Adobe XD

  12. 1 vote
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    2 comments  ·  Adobe XD: Feature Requests » 01 : Design mode  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi cjw,

    As this has been as designed behavior, I would suggest you to post this in Feature requests and not under bugs. Link is as following https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests

    There right set of people will have a look and decide on the same.

    Hope this would help.

    Regards,
    Lalita
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    Sometimes, it takes time to load the home screen. If you wait for 20 sec, ideally home screen should populate all files. If that doesn't happen then the issue could be because of core sync not running properly. In that case below link would help
    https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

    Regards
    Lalita
    Adobe XD

  14. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Holger,

    Could you please elaborate on how did you add second artboard?
    If you check XD toolbar on left side, there is an artboard options. Clicking on that will list all available artbords options from which you can choose.

    Please let us know if that is not the case with you. XD version and OS would help us investigating this. Do share that.

    Regards,
    Lalita
    Adobe XD

  15. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    Could you please confirm on below information
    1. Operating System?
    2. Are you able to drag image from browser or explorer to XD document? Basically want to know if you see problem in dragging to XD in every case or is just that symbol?
    3. Is it started happening recently?

    Regards,
    Lalita
    Adobe XD

  16. 0 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Naveen,

    Please mention below details to investigate this further
    - XD version
    - Artboard size
    - Platform

    Regards,
    Lalita
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Laura,

    Could you please share the test file and prototype link over xduv@adobe.com?
    Which browser are you using to view?
    Which Operating System are you in?

    Regards,
    Lalita
    Adobe XD

  18. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Joshua,

    Usually cursor will change to magnifying glass if you click on zoom icon in toolbar.
    You should be able to change the cursor by clicking on any other option in XD toolbar.

    Could you please share a gif demoing the problem happening?
    Also XD version and Mac version would help us isolating the issue.

    Regards,
    Lalita
    Adobe XD

  19. 8 votes
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    4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Kieran,

    I see some name difference in cc library loaded in bridge and in XD. Just want to be sure that its same.

    Could you please confirm that? Meanwhile we will cross check at our end too.

    Regards,
    Lalita
    Adobe XD

  20. 3 votes
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    bug-investigation-in-progress  ·  9 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hello,

    Regret the delayed response. Can you please share a snapshot of your issue at xduv@adobe.com

    Regards,
    Lalita

    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    Could you share more details like
    - XD version
    - OS version

    We will try to recreate issue at our end meanwhile.

    Regards,
    Lalita
    Adobe XD

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