Lalita

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Nitai,

    Thank you for reporting this but I couldn't understand what you exactly mean?

    Are you trying to resizing the artboard and lending into a guide added to the artboard?

    If that is the case, you can try hovering over the dots in blue decoration of artbaord and try resizing artboard from there. It would work with hiding the guides.

    Please give it a try and let us know whether it works or not. Also if you have some other issue, please elaborate further.

    Regards,
    Lalita
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Nitai,

    We never heard of this and never seen it either.

    Could you please share a gif demonstrating the issue you are seeing?
    For us, XD zoom in /out works like fluid only.

    Also let us know which XD version and OS version are you using?

    Waiting to hear from you,

    Regards,
    Lalita
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Joel,

    I believe you are seeing error message with plugin and not with XD.

    Could you please try reaching out to team who developed the plugin? They might be able to help you better.

    Regards,
    Lalita
    Adobe XD

  4. 5 votes
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    bug-filed  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi,

    Thank you for reporting the issue. We have a bug tracking this issue internally and team is working towards the fix. Soon fix will be available in any of the upcoming releases.
    Please bear with us till then.

    Regards,
    Lalita
    Adobe XD

  5. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi,

    Could you please try below link, it has some troubleshooting steps:

    https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

    Regards,
    Lalita
    Adobe XD

  6. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Gary,

    Sorry about the issue you are facing with Adobe XD.
    But we neither heard of it earlier nor seen it internally.

    Could you please tell us what leads you to this state in XD?
    May be few steps which you did before try using color picker would help?

    Meanwhile we will try recreating this at our end.

    Regards,
    Lalita
    Adobe XD

  7. 6 votes
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    bug-needs-more-info  ·  6 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi,

    We tried this at our end but couldn't recreate this. Could you please share more details of the set up you have?

    I tried with Mac 10.14 on Macbook Pro 13 inch connected to Dell monitor 23 inch with HDMI cable.

    Look forward to hear from you, so that this can be investigated further.

    Regards,
    Lalita
    Adobe XD

  8. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Mai,

    Thanks for reporting this. We do have an internal issue being tracked for this.

    We are working on prioritising that for fixing. Please bear with us meanwhile.

    Regards,
    Lalita
    Adobe XD

  9. 2 votes
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Cliff,

    Thanks for reporting the issue. We have filed a bug for fixing.

    We will prioritise this for fixing. Appreciate your patience.

    Also if you face anymore issues with XD, do keep us informed.

    Regards,
    Lalita
    Adobe XD

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hello,

    Sorry to hear that XD is crashing for you. But we don't see it happening at our end.

    Could you please share
    - XD version
    - OS version (Ctrl + R and then type winver and hit enter, please share those details)
    - If crash happens consistently, crash dumps would help. To get the crash dump you can set registry as per following link
    https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    Once you have setup the registry, every crash will generate crash dumps at designated location. Same you can share with us at xduv@adobe.com

    Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  11. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Ahmed,

    Have few questions on the scenario you mentioned

    1. Are you seeing it happening consistently?
    2. Is it happening with specific document only or you see with all?
    3. Could you please try pasting outside xd, just to see what is the content in clipboard?
    4. If you see issue specifically with one document, could you share the document with us at xduv@adobe.com?

    Waiting to hear from you!

    Regards,
    Lalita
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Elyssa,

    That sounds strange. We never encountered this at our end, please help us in isolating issue further so that we can have a reproducible case and can try to fix that.

    1. What is your Operating System and version?
    2. Which XD version you are using?
    3. If you are on windows, are your graphics card updated?
    4. Does it happen for all of your documents? Does it happen only on renaming the artboards?

    All of the above info would help us digging into this further. Waiting to hear from you.

    Regards
    Lalita
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Jeremy,

    We tried recreating issue at our end. We don't see xd files listed as folder which are shared or uploaded in chats. Can you please mention the exact workflow on how are you accessing the xd files with in MS Teams? Other than that below information would help

    > Mac version
    > XD version

    Regards,
    Lalita
    Adobe XD

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Priyanka,

    Thank you for sharing the test file. We tried creating a review link and checked it in browser.
    At our end, we can see footer button "Get Coupon" in the 3rd Artboard (to be specific) even on scrolling up and down. Is it not visible for you?

    Please also share following details:
    1. XD version
    2. OS version
    3. Browser in which you are previewing the design?

    Regards,
    Lalita
    Adobe XD

  15. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi,

    With the latest release of XD we did introduce fix for similar issue on Windows.

    Could you please try updating XD to latest version which is 18.1.12.1 and then try?

    Hope this would resolve your issue.

    Regards,
    Lalita
    Adobe XD

  16. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi N,

    As you didn't mention anything about the error you are seeing with creation of documents, could you please try below link

    https://helpx.adobe.com/uk/xd/kb/issue-saving-xd-file-creative-cloud.html

    If this doesn't resolve your problem, then please share below information

    1. XD versione t
    2. OS and version
    3. What error message do you see on creating new document?
    4. Which Id are you using to login to XD?

    Regards,
    Lalita
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Jalil,

    Sorry to hear that XD is crashing for you.

    Could you please provide more details like following:
    1. Which OS are you using and what is the version?
    2. What is XD version?
    3. What subscription does the id with which you logged in XD has?
    4. Please setup following registry to get the full crash dump on Windows
    https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    on Mac you would see a crash screen with "Report" button. Please click on that and copy the content and save it in a text file.

    We would need crash dumps for further investigation. So share those at xduv@adobe.com

    Regards,
    Lalita
    Adobe XD

  18. 3 votes
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    Lalita commented  · 

    Hi Aishwarya,

    Could you please share more information on this issue:

    1. OS and version
    2. Do you see it happening with all of you documents or just some?

    It will help us investigating this further.

    Regards,
    Lalita
    Adobe XD

  19. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Benito,

    With the latest release of XD 18.0.12, you have a privilege to change UI language of XD with in the Application.
    You just need to go to Help Menu > Language and choose your preferred language from the list and Restart XD.

    Hope this works for you. Do let us know if you have questions.

    Regards,
    Lalita
    Adobe XD

  20. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Ganidu,

    Sorry to hear that you have problem with XD.
    We recently pushed a fix of a similar issue with XD version 18.0.12. Are you using latest 18.0.12 version?

    If not, could you please upgrade to latest version of XD and then check.

    Regards,
    Lalita
    Adobe XD

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