AdminLalita (Admin, Adobe)

My feedback

  1. 1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
      AdminLalita (Admin, Adobe) commented  · 

      Hi Joshua,

      Usually cursor will change to magnifying glass if you click on zoom icon in toolbar.
      You should be able to change the cursor by clicking on any other option in XD toolbar.

      Could you please share a gif demoing the problem happening?
      Also XD version and Mac version would help us isolating the issue.

      Regards,
      Lalita
      Adobe XD

    • 7 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
        AdminLalita (Admin, Adobe) commented  · 

        Hi Kieran,

        I see some name difference in cc library loaded in bridge and in XD. Just want to be sure that its same.

        Could you please confirm that? Meanwhile we will cross check at our end too.

        Regards,
        Lalita
        Adobe XD

      • 17 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          15 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
          AdminLalita (Admin, Adobe) commented  · 

          Hi Brett,

          That is strange.
          Do you see this problem with all XD documents?
          Did you try restart of XD and restart of PC?
          Also let us know Windows version, you can check that by running command Win + R and type "winver" and hit enter.

          Regards,
          Lalita
          Adobe XD

        • 3 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            bug-investigation-in-progress  ·  9 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            AdminLalita (Admin, Adobe) commented  · 

            Hello,

            Regret the delayed response. Can you please share a snapshot of your issue at xduv@adobe.com

            Regards,
            Lalita

            AdminLalita (Admin, Adobe) commented  · 

            Hi,

            Could you share more details like
            - XD version
            - OS version

            We will try to recreate issue at our end meanwhile.

            Regards,
            Lalita
            Adobe XD

          • 0 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              bug-investigation-in-progress  ·  4 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
              AdminLalita (Admin, Adobe) commented  · 

              Hi Sebastian,

              Regret the delayed response.
              Please share test file at xduv@adobe.com, we will try at our end?

              Regards,
              Lalita

              AdminLalita (Admin, Adobe) commented  · 

              Hi,

              Could you please share link of recording? or test file?
              Also which OS are you using, that will help too.

              Regards,
              Lalita
              Adobe XD

            • 22 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

                Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

                If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                Thanks!
                Nina

                AdminLalita (Admin, Adobe) commented  · 

                Hi Biswajit,

                Can you please check Core Sync version on machine by following below steps?

                1. Open Creative Cloud and go to preferences using 3 dots at right top corner
                2. Switch to Creative cloud tab from General and then to File tab
                3. You would see Core Sync version listed there.

                Expected version is 4.1.0.29, Core Sync version miss match leads to this Error 50.

                Please check and confirm.

                Thanks,
                Lalita

                AdminLalita (Admin, Adobe) commented  · 

                Hi Yerom_D,

                Do you mean the link to document in email is not working for you?

                If yes, which XD version you have on the machine where you are trying to open document via link in email?

                You need to have XD latest release build 14.0.42.14 to open the shared cloud document. Please install teh required build from creative cloud and then check the behavior.

                Regards,
                Lalita
                Adobe XD

              • 1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                  To help clarify: What issue are you reporting?
                  1. You don’t care for Cloud documents workflow
                  2. When working with Cloud documents you notice performance slow downs
                  3. When working with Cloud documents you see issues with the keyboard driven commands

                  For No 1, you can still use XD to save files to your local drive as Lalita points out. For No 2-3 I’ll need more details to help determine what’s happening,
                  - AdobeID
                  - Geo location of where you’re accessing
                  - XD + OS version

                  For your reference, here’s some documentation for Cloud document workflows in XD, https://www.youtube.com/watch?v=VRVCuOnh4DA&;
                  https://helpx.adobe.com/mt/xd/help/cloud-documents.html

                  Cheers!
                  Nina
                  Adobe XD

                  AdminLalita (Admin, Adobe) commented  · 

                  Hi,

                  You can also access local files from XD, either via welcome screen > Your computer or by using command <Ctrl + Shift + O> on Windows or <Cmd + Shift + O> on Mac.

                  Regards,
                  Lalita
                  Adobe XD

                • 2 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminLalita (Admin, Adobe) commented  · 

                    Hi Tema,

                    Please share some more details like

                    Do you see the problem every time you export?
                    Which platform are you in?
                    Which version of AE are you using?

                    Regards,
                    Lalita
                    Adobe XD

                  • 1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      2 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminLalita (Admin, Adobe) commented  · 

                      Hi,

                      Usually loading time depends on content of the artboard. Does this file has huge image or some heavy content?

                      Regards,
                      Lalita
                      Adobe XD

                    • 1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminLalita (Admin, Adobe) commented  · 

                        Hi Dominic,

                        Could you share your test file with us at xduv@adobe.com?

                        If we can recreate the issue internally, then we can debug it easily.

                        Regards,
                        Lalita
                        Adobe XD

                      • 1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminLalita (Admin, Adobe) commented  · 

                          Hi,

                          Could you please try checking the link below, if this helps

                          https://forums.adobe.com/thread/2117960

                          Regards,
                          Lalita
                          Adobe XD

                        • 15 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            resolved-by-setting-update  ·  13 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminLalita (Admin, Adobe) commented  · 

                            Hi Shlomi,

                            Could you please share below details

                            1. After effects version
                            2. XD version
                            3. OS version
                            4. Do you see problem with all files export or its some specific file?

                            We would need all details to debug issue further.

                            Regards,
                            Lalita
                            Adobe XD

                            AdminLalita (Admin, Adobe) commented  · 

                            Hi Shlomi,

                            Could you please share below details?
                            1. After effects version
                            2. XD version
                            3. OS version
                            4. Do you see problem with all files export or its some specific file?

                            We would need all details to debug issue further.

                            Regards,
                            Lalita
                            Adobe XD

                          • 1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminLalita (Admin, Adobe) commented  · 

                              Hi Eno,

                              Which Win 10 version are you using? You can check that following below steps:
                              1. Run Win + R
                              2. Type "winver"
                              3. Hit Enter
                              Apart from that do you see that with single file or with all the files?
                              Could you please share a gif which can demonstrate the issue?

                              Regards,
                              Lalita
                              Adobe XD

                            • 1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminLalita (Admin, Adobe) commented  · 

                                Hi Hasanain,

                                We would need more details to debug this further

                                1. Which OS version you are in?
                                2. Assuming your internet connection is fine, do you see the problem every time? and with every file?
                                3. Please check below link and see if this helps
                                https://forums.adobe.com/thread/2117960

                                if not send us the logs as mentioned in the above link.

                                Regards,
                                Lalita
                                Adobe XD

                              • 1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminLalita (Admin, Adobe) commented  · 

                                  Hi Sergey,

                                  Assuming you have XD version 13.1.32.8, Please confirm some more things so that we can find out the root cause
                                  1. Do you see the problem happening on any other Windows 10 1809 ?
                                  2. Did it start happening as soon as you upgraded windows 7 to WIndows 10?
                                  3. Are other applications working fine on your Windows?
                                  4. Looks like for you XD is crashing on launch, to debug that we would need crash dumps. Could you set up registries as mentioned in the below link
                                  https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

                                  Then launch XD and if it crashes, please share the logs with us.

                                  Regards,
                                  Lalita
                                  Adobe XD

                                • 47 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    54 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminLalita (Admin, Adobe) commented  · 

                                    Hi,

                                    We have a similar issue reported at below link

                                    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33295837-sharing-error-44-77-0

                                    its being investigated as of now.

                                    Regards,
                                    Lalita
                                    Adobe XD

                                  • 1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminLalita (Admin, Adobe) commented  · 

                                      Hi,

                                      Could you please elaborate on this

                                      1. Which OS version?
                                      2. XD version?
                                      3. Gif demonstrating the problem?
                                      4. Do you see problem with all files?

                                      Regards,
                                      Lalita
                                      Adobe XD

                                    • 2 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminLalita (Admin, Adobe) commented  · 

                                        Hi Syed,

                                        That's strange. We don't see that problem at our end.
                                        Do you see problem with all files?
                                        Which XD version are you using?
                                        Which Mac and Windows version you are checking?

                                        Regards,
                                        Lalita
                                        Adobe XD

                                      • 2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminLalita (Admin, Adobe) commented  · 

                                          Hi,

                                          Could you help us with the steps so that we can recreate and then investigate the problem?
                                          Which Mac version you are in? and what is the XD version you are using?

                                          What did you do before pinch to zoom stopped working?

                                          These details would help in finding the root cause and then coming up with fix.

                                          Regards,
                                          Lalita
                                          AdobeXD

                                        • 1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminLalita (Admin, Adobe) commented  · 

                                            Hi Vlad,

                                            Couldn't see it happening internally. Could you please share some details like
                                            1. XD version?
                                            2. OS version?
                                            3. Do you see issue with all files or just one file?
                                            4. Could you share test file with us to try internally?

                                            Regards,
                                            Lalita
                                            Adobe XD

                                          Feedback and Knowledge Base