AdminLalita (Admin, Adobe)

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  1. 1 vote
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    1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Priyanka,

    Thank you for sharing the test file. We tried creating a review link and checked it in browser.
    At our end, we can see footer button "Get Coupon" in the 3rd Artboard (to be specific) even on scrolling up and down. Is it not visible for you?

    Please also share following details:
    1. XD version
    2. OS version
    3. Browser in which you are previewing the design?

    Regards,
    Lalita
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    With the latest release of XD we did introduce fix for similar issue on Windows.

    Could you please try updating XD to latest version which is 18.1.12.1 and then try?

    Hope this would resolve your issue.

    Regards,
    Lalita
    Adobe XD

  3. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Documents  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Jan,

    That is quite unusual.

    1. Did you try restarting XD once?
    2. Do you see it happening with cloud documents or local documents?
    3. I tried scenario on Windows 10 RS 4 with XD 18.1.12.1, but couldn't see issue happening? Please try updating XD to latest and then try once.

    Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  4. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Documents  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi N,

    As you didn't mention anything about the error you are seeing with creation of documents, could you please try below link

    https://helpx.adobe.com/uk/xd/kb/issue-saving-xd-file-creative-cloud.html

    If this doesn't resolve your problem, then please share below information

    1. XD versione t
    2. OS and version
    3. What error message do you see on creating new document?
    4. Which Id are you using to login to XD?

    Regards,
    Lalita
    Adobe XD

  5. 1 vote
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    1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Jalil,

    Sorry to hear that XD is crashing for you.

    Could you please provide more details like following:
    1. Which OS are you using and what is the version?
    2. What is XD version?
    3. What subscription does the id with which you logged in XD has?
    4. Please setup following registry to get the full crash dump on Windows
    https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    on Mac you would see a crash screen with "Report" button. Please click on that and copy the content and save it in a text file.

    We would need crash dumps for further investigation. So share those at xduv@adobe.com

    Regards,
    Lalita
    Adobe XD

  6. 3 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Aishwarya,

    Could you please share more information on this issue:

    1. OS and version
    2. Do you see it happening with all of you documents or just some?

    It will help us investigating this further.

    Regards,
    Lalita
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Benito,

    With the latest release of XD 18.0.12, you have a privilege to change UI language of XD with in the Application.
    You just need to go to Help Menu > Language and choose your preferred language from the list and Restart XD.

    Hope this works for you. Do let us know if you have questions.

    Regards,
    Lalita
    Adobe XD

  8. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Salu,

    Sorry to hear that XD is crashing for you. But we don't see it happening at our end.

    Could you please share
    - XD version
    - OS version (Ctrl + R and then type winver and hit enter, please share those details)
    - If crash happens consistently, crash dumps would help. To get the crash dump you can set registry as per following link
    https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    Once you have setup the registry, every crash will generate crash dumps at designated location. Same you can share with us at xduv@adobe.com

    Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  9. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Ganidu,

    Sorry to hear that you have problem with XD.
    We recently pushed a fix of a similar issue with XD version 18.0.12. Are you using latest 18.0.12 version?

    If not, could you please upgrade to latest version of XD and then check.

    Regards,
    Lalita
    Adobe XD

  10. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Matt,

    We don't see the issue happening at our end. Could you please share more details like

    1. XD version
    2. OS and Version
    3. Does it happen with all of your documents? or with some?

    Please provide the inputs so that we can dig it further.

    Regards,
    Lalita
    Adobe XD

  11. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue, I couldn't see it happening at my end.

    Could you please provide more details like

    1. Operating system and version
    2. Do you see it with only one of the document or with many? If its only one, can you share document with us at xduv@adobe.com?
    3. Approximately how many layers do you have in the document where you see the problem?

    Meanwhile we will try this at our end to recreate.

    Regards,
    Lalita
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi,

    Few questions to help us understanding the issue better
    > xd version
    > iphone App version
    > Do you see it with all your xd documents or its just one?
    > Did you install any update on iphone after which you started seeing this behavior?
    > We can fix issue only if we get to recreate it at our end. So please share details so that we can dig into this more.

    Regards,
    Lalita
    Adobe XD

  13. 1 vote
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    limitation-with-workaround  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Yang,

    We are aware of this issue of XD on Windows operating system. The fix for this is awaited from Microsoft side. Hence we cannot give you a date to expect fix for this.
    But if it helps, when we encountered this issue, for some of us restart of machine worked but for some re-installation of windows could resolve the issue.

    Regards,
    Lalita
    Adobe XD

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Chris,

    Sorry for delayed response but wanted to check if you still see this issue with latest release of XD 18.0.12?
    We tried but couldn't see it at our end.

    Regards,
    Lalita
    Adobe XD

  15. 4 votes
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    bug-filed  ·  6 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi LB and Tressa,

    Thank you for sharing all the details, it helped us a lot.
    We have filed a bug and that will be prioritized for fixing.

    Lalita

    AdminLalita (Admin, Adobe) commented  · 

    Hi LB,

    Workflow is very clear in the video you shared, thank you.

    When I try recreating it our end, I couldn't. Can you please share test file at xduv@adobe.com?

    I believe you won't encounter the issue with all of your elements. What are some specific properties of that element which you are dragging out of artboard? All of this information would help us investigating further.

    Regards,
    Lalita
    Adobe XD

  16. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Flavia,

    XD doesn't make copy of any object by itself unless there is such user action.
    Please check that Alt key is not pressed by any chance, that is a shortcut to create duplicates of any item.

    It would be of great help if you can share exact steps to recreate the issue or if you can share a gif demonstrating the problem.

    Look forward to hear from you.

    Regards,
    Lalita
    Adobe XD

  17. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hello Guthrie,

    Thank you for reporting this issue. We have a filed a bug for tracking this.

    Regards,
    Lalita
    Adobe XD

  18. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Sasha,

    I couldn't see issue happening at my end, tried with latest version of XD 18.0.12.9.

    Could you please share more information like

    1. What is your XD version?
    2. Which OS your on?
    3. Do you see it happening with all of your documents? If it is document specific, could you share document on xduv@adobe.com so that we can dig into issue further?

    Regards,
    Lalita
    Adobe XD

  19. 5 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Ray,

    Not sure what is causing this issue on your machine. We tried on Surface Pro 4 with a simple prototype and it works perfectly fine.

    Is it possible for you to share test file with us at xduv@adobe.com?

    Also which version of XD are you using? We tried with our latest release 18.0.12.9, please download and check if you still face same problem.

    Regards,
    Lalita
    Adobe XD

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminLalita (Admin, Adobe) commented  · 

    Hi Pranav,

    Sorry to hear that. Could you please share link of bug reported by you earlier?

    We would need following details to debug this further
    1. XD version
    2. OS version
    3. How did you install XD?

    Your inputs would help us investigating this further.

    Regards,
    Lalita
    Adobe XD

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