AdminLalita (Admin, Adobe)

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  1. 2 votes
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      bug-investigation-in-progress  ·  8 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
      AdminLalita (Admin, Adobe) commented  · 

      Hello Tomas,

      I could see little blurriness with the overlay text on a monitor which has resolution 1920x1080
      But I am just wondering what is causing this blurriness? Do you see this issue with any other document of yours? I'll check with our team internally meanwhile. Thanks for your patience.

      Regards,
      Lalita
      Adobe XD

      AdminLalita (Admin, Adobe) commented  · 

      Hi Tomas,

      We were not able to recreate issue with your test files and hence kind of stuck.

      Do you see the issue with latest XD version i.e. 16.0.2?

      Can you try creating the document one more time and see?

      Regards,
      Lalita

      AdminLalita (Admin, Adobe) commented  · 

      Hi ,

      Regret the delayed response. Can you please share file on xduv@adobe.com?

      Link which you shared below doesn't have the file anymore.

      If we could see issue with your file, we could log bug. Unfortunately not seeing issue with our test files.

      Regards,
      Lalita
      Adobe XD

      AdminLalita (Admin, Adobe) commented  · 

      Hi Marianne,

      Can you please share a gif of the issue happening?
      Or may be your test files so that we can give it a try at our end and investigate further?

      Regards,
      Lalita
      Adobe XD

    • 1 vote
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        bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
        AdminLalita (Admin, Adobe) commented  · 

        Could you please check if plugins folder is present on your machine?

        If its not there, please try re-installing XD to get the correct plugin.

        AdminLalita (Admin, Adobe) commented  · 

        Hi Ayomide,

        Could you please try re-installing After effects? This has helped many other users and hence would be worth trying.

        Regards,
        Lalita
        Adobe XD

      • 1 vote
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          bug-filed  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          AdminLalita (Admin, Adobe) commented  · 

          Hi cjw,

          Thanks for reporting the issue. We have logged a bug for this and will prioritize that for fixing.

          Regrads,
          Lalita
          Adobe XD

        • 1 vote
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            2 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →
            AdminLalita (Admin, Adobe) commented  · 

            Hi Rian,

            I am also on Windows 10 and can see the icons properly.

            Can you please try to upgrade the graphic drivers and then restart your machine?

            It might resolve the issue for you. As it appears, no other user has reported this so it might be your machine specific.

            Rgards,
            Lalita
            Adobe XD

          • 1 vote
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              AdminLalita (Admin, Adobe) commented  · 

              Hi cjw,

              As this has been as designed behavior, I would suggest you to post this in Feature requests and not under bugs. Link is as following https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests

              There right set of people will have a look and decide on the same.

              Hope this would help.

              Regards,
              Lalita
              Adobe XD

            • 1 vote
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                1 comment  ·  Adobe XD: Bugs » System  ·  Flag idea as inappropriate…  ·  Admin →
                AdminLalita (Admin, Adobe) commented  · 

                Hi dknoe,

                As I understand you don't see "Cloud Documents" option in Home Screen.

                That could happen due to core sync issues, please refer to below link which can be a workaround for you

                https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

                Please let us know if you still see the issue.

                Regards,
                Lalita
                Adobe XD

              • 1 vote
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                  bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminLalita (Admin, Adobe) commented  · 

                  Hi,

                  Sometimes, it takes time to load the home screen. If you wait for 20 sec, ideally home screen should populate all files. If that doesn't happen then the issue could be because of core sync not running properly. In that case below link would help
                  https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

                  Regards
                  Lalita
                  Adobe XD

                • 1 vote
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                    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminLalita (Admin, Adobe) commented  · 

                    Hi Holger,

                    Could you please elaborate on how did you add second artboard?
                    If you check XD toolbar on left side, there is an artboard options. Clicking on that will list all available artbords options from which you can choose.

                    Please let us know if that is not the case with you. XD version and OS would help us investigating this. Do share that.

                    Regards,
                    Lalita
                    Adobe XD

                  • 0 votes
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                      bug-fix-in-progress  ·  2 comments  ·  Adobe XD: Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminLalita (Admin, Adobe) commented  · 

                      Hi cjw,

                      Could you please share which OS you are using?

                      Can you see this issue happening consistently?

                      Regards,
                      Lalita
                      Adobe XD

                    • 1 vote
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                        bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminLalita (Admin, Adobe) commented  · 

                        Hi,

                        Could you please confirm on below information
                        1. Operating System?
                        2. Are you able to drag image from browser or explorer to XD document? Basically want to know if you see problem in dragging to XD in every case or is just that symbol?
                        3. Is it started happening recently?

                        Regards,
                        Lalita
                        Adobe XD

                      • 0 votes
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                          bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminLalita (Admin, Adobe) commented  · 

                          Hi Naveen,

                          Please mention below details to investigate this further
                          - XD version
                          - Artboard size
                          - Platform

                          Regards,
                          Lalita
                          Adobe XD

                        • 1 vote
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                            bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminLalita (Admin, Adobe) commented  · 

                            Hi Laura,

                            Could you please share the test file and prototype link over xduv@adobe.com?
                            Which browser are you using to view?
                            Which Operating System are you in?

                            Regards,
                            Lalita
                            Adobe XD

                          • 1 vote
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                              bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminLalita (Admin, Adobe) commented  · 

                              Hi Joshua,

                              Usually cursor will change to magnifying glass if you click on zoom icon in toolbar.
                              You should be able to change the cursor by clicking on any other option in XD toolbar.

                              Could you please share a gif demoing the problem happening?
                              Also XD version and Mac version would help us isolating the issue.

                              Regards,
                              Lalita
                              Adobe XD

                            • 6 votes
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                                3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminLalita (Admin, Adobe) commented  · 

                                Hi Kieran,

                                I see some name difference in cc library loaded in bridge and in XD. Just want to be sure that its same.

                                Could you please confirm that? Meanwhile we will cross check at our end too.

                                Regards,
                                Lalita
                                Adobe XD

                              • 11 votes
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                                  13 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminLalita (Admin, Adobe) commented  · 

                                  Hi Brett,

                                  That is strange.
                                  Do you see this problem with all XD documents?
                                  Did you try restart of XD and restart of PC?
                                  Also let us know Windows version, you can check that by running command Win + R and type "winver" and hit enter.

                                  Regards,
                                  Lalita
                                  Adobe XD

                                • 3 votes
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                                    bug-investigation-in-progress  ·  6 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminLalita (Admin, Adobe) commented  · 

                                    Hello,

                                    Regret the delayed response. Can you please share a snapshot of your issue at xduv@adobe.com

                                    Regards,
                                    Lalita

                                    AdminLalita (Admin, Adobe) commented  · 

                                    Hi,

                                    Could you share more details like
                                    - XD version
                                    - OS version

                                    We will try to recreate issue at our end meanwhile.

                                    Regards,
                                    Lalita
                                    Adobe XD

                                  • 0 votes
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                                      bug-investigation-in-progress  ·  4 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminLalita (Admin, Adobe) commented  · 

                                      Hi Sebastian,

                                      Regret the delayed response.
                                      Please share test file at xduv@adobe.com, we will try at our end?

                                      Regards,
                                      Lalita

                                      AdminLalita (Admin, Adobe) commented  · 

                                      Hi,

                                      Could you please share link of recording? or test file?
                                      Also which OS are you using, that will help too.

                                      Regards,
                                      Lalita
                                      Adobe XD

                                    • 19 votes
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                                        38 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminLalita (Admin, Adobe) commented  · 

                                        Hi Biswajit,

                                        Can you please check Core Sync version on machine by following below steps?

                                        1. Open Creative Cloud and go to preferences using 3 dots at right top corner
                                        2. Switch to Creative cloud tab from General and then to File tab
                                        3. You would see Core Sync version listed there.

                                        Expected version is 4.1.0.29, Core Sync version miss match leads to this Error 50.

                                        Please check and confirm.

                                        Thanks,
                                        Lalita

                                        AdminLalita (Admin, Adobe) commented  · 

                                        Hi Yerom_D,

                                        Do you mean the link to document in email is not working for you?

                                        If yes, which XD version you have on the machine where you are trying to open document via link in email?

                                        You need to have XD latest release build 14.0.42.14 to open the shared cloud document. Please install teh required build from creative cloud and then check the behavior.

                                        Regards,
                                        Lalita
                                        Adobe XD

                                      • 1 vote
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                                          1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                          To help clarify: What issue are you reporting?
                                          1. You don’t care for Cloud documents workflow
                                          2. When working with Cloud documents you notice performance slow downs
                                          3. When working with Cloud documents you see issues with the keyboard driven commands

                                          For No 1, you can still use XD to save files to your local drive as Lalita points out. For No 2-3 I’ll need more details to help determine what’s happening,
                                          - AdobeID
                                          - Geo location of where you’re accessing
                                          - XD + OS version

                                          For your reference, here’s some documentation for Cloud document workflows in XD, https://www.youtube.com/watch?v=VRVCuOnh4DA&;
                                          https://helpx.adobe.com/mt/xd/help/cloud-documents.html

                                          Cheers!
                                          Nina
                                          Adobe XD

                                          AdminLalita (Admin, Adobe) commented  · 

                                          Hi,

                                          You can also access local files from XD, either via welcome screen > Your computer or by using command <Ctrl + Shift + O> on Windows or <Cmd + Shift + O> on Mac.

                                          Regards,
                                          Lalita
                                          Adobe XD

                                        • 2 votes
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                                            1 comment  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminLalita (Admin, Adobe) commented  · 

                                            Hi Tema,

                                            Please share some more details like

                                            Do you see the problem every time you export?
                                            Which platform are you in?
                                            Which version of AE are you using?

                                            Regards,
                                            Lalita
                                            Adobe XD

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