AdminLalita
(Admin, Adobe)
My feedback
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2 votesbug-investigation-in-progress · 8 comments · Adobe XD: Bugs » Prototype · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi Tomas,
We were not able to recreate issue with your test files and hence kind of stuck.
Do you see the issue with latest XD version i.e. 16.0.2?
Can you try creating the document one more time and see?
Regards,
LalitaAdminLalita
(Admin, Adobe)
commented
Hi ,
Regret the delayed response. Can you please share file on xduv@adobe.com?
Link which you shared below doesn't have the file anymore.
If we could see issue with your file, we could log bug. Unfortunately not seeing issue with our test files.
Regards,
Lalita
Adobe XDAdminLalita
(Admin, Adobe)
commented
Hi Marianne,
Can you please share a gif of the issue happening?
Or may be your test files so that we can give it a try at our end and investigate further?Regards,
Lalita
Adobe XD -
1 voteAdminLalita
(Admin, Adobe)
commented
Could you please check if plugins folder is present on your machine?
If its not there, please try re-installing XD to get the correct plugin.
AdminLalita
(Admin, Adobe)
commented
Hi Ayomide,
Could you please try re-installing After effects? This has helped many other users and hence would be worth trying.
Regards,
Lalita
Adobe XD -
1 voteAdminLalita
(Admin, Adobe)
commented
Hi cjw,
Thanks for reporting the issue. We have logged a bug for this and will prioritize that for fixing.
Regrads,
Lalita
Adobe XD -
1 voteAdminLalita
(Admin, Adobe)
commented
Hi Rian,
I am also on Windows 10 and can see the icons properly.
Can you please try to upgrade the graphic drivers and then restart your machine?
It might resolve the issue for you. As it appears, no other user has reported this so it might be your machine specific.
Rgards,
Lalita
Adobe XD -
1 votemoved-to-feature-requests · 2 comments · Adobe XD: Feature Requests » 01 : Design mode · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi cjw,
As this has been as designed behavior, I would suggest you to post this in Feature requests and not under bugs. Link is as following https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests
There right set of people will have a look and decide on the same.
Hope this would help.
Regards,
Lalita
Adobe XD -
1 voteAdminLalita
(Admin, Adobe)
commented
Hi dknoe,
As I understand you don't see "Cloud Documents" option in Home Screen.
That could happen due to core sync issues, please refer to below link which can be a workaround for you
https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
Please let us know if you still see the issue.
Regards,
Lalita
Adobe XD -
1 votebug-needs-more-info · 1 comment · Adobe XD: Bugs » Functional · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi,
Sometimes, it takes time to load the home screen. If you wait for 20 sec, ideally home screen should populate all files. If that doesn't happen then the issue could be because of core sync not running properly. In that case below link would help
https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.htmlRegards
Lalita
Adobe XD -
1 votebug-needs-more-info · 2 comments · Adobe XD: Bugs » Functional · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi Holger,
Could you please elaborate on how did you add second artboard?
If you check XD toolbar on left side, there is an artboard options. Clicking on that will list all available artbords options from which you can choose.Please let us know if that is not the case with you. XD version and OS would help us investigating this. Do share that.
Regards,
Lalita
Adobe XD -
0 votesbug-fix-in-progress · 2 comments · Adobe XD: Bugs » Performance · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi cjw,
Could you please share which OS you are using?
Can you see this issue happening consistently?
Regards,
Lalita
Adobe XD -
1 votebug-needs-more-info · 1 comment · Adobe XD: Bugs » Functional · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi,
Could you please confirm on below information
1. Operating System?
2. Are you able to drag image from browser or explorer to XD document? Basically want to know if you see problem in dragging to XD in every case or is just that symbol?
3. Is it started happening recently?Regards,
Lalita
Adobe XD -
0 votesAdminLalita
(Admin, Adobe)
commented
Hi Naveen,
Please mention below details to investigate this further
- XD version
- Artboard size
- PlatformRegards,
Lalita
Adobe XD -
1 voteAdminLalita
(Admin, Adobe)
commented
Hi Laura,
Could you please share the test file and prototype link over xduv@adobe.com?
Which browser are you using to view?
Which Operating System are you in?Regards,
Lalita
Adobe XD -
1 votebug-needs-more-info · 1 comment · Adobe XD: Bugs » Functional · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi Joshua,
Usually cursor will change to magnifying glass if you click on zoom icon in toolbar.
You should be able to change the cursor by clicking on any other option in XD toolbar.Could you please share a gif demoing the problem happening?
Also XD version and Mac version would help us isolating the issue.Regards,
Lalita
Adobe XD -
6 votes
Hi @Kieran,
Thanks for your bug report. I have filed a bug internally and we are investigating a fix.
Regards,
JoeAdminLalita
(Admin, Adobe)
commented
Hi Kieran,
I see some name difference in cc library loaded in bridge and in XD. Just want to be sure that its same.
Could you please confirm that? Meanwhile we will cross check at our end too.
Regards,
Lalita
Adobe XD -
11 votes
Hi Brett:
We don’t publicly comment on release dates. But I can confirm this fix will not be available in the next public release. It’s on the teams radar though! I’ll share here when the fix is available.
Apologies for the inconvenience!
NinaAdminLalita
(Admin, Adobe)
commented
Hi Brett,
That is strange.
Do you see this problem with all XD documents?
Did you try restart of XD and restart of PC?
Also let us know Windows version, you can check that by running command Win + R and type "winver" and hit enter.Regards,
Lalita
Adobe XD -
3 votesAdminLalita
(Admin, Adobe)
commented
Hello,
Regret the delayed response. Can you please share a snapshot of your issue at xduv@adobe.com
Regards,
LalitaAdminLalita
(Admin, Adobe)
commented
Hi,
Could you share more details like
- XD version
- OS versionWe will try to recreate issue at our end meanwhile.
Regards,
Lalita
Adobe XD -
0 votesbug-investigation-in-progress · 4 comments · Adobe XD: Bugs » Prototype · Flag idea as inappropriate… · Admin →AdminLalita
(Admin, Adobe)
commented
Hi Sebastian,
Regret the delayed response.
Please share test file at xduv@adobe.com, we will try at our end?Regards,
LalitaAdminLalita
(Admin, Adobe)
commented
Hi,
Could you please share link of recording? or test file?
Also which OS are you using, that will help too.Regards,
Lalita
Adobe XD -
19 votesbug-investigation-in-progress ·
AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
If you’re working on Win10 machine and are still seeing problems, we’ve identified a step in the help X page for the folder to rename in case you need to trigger Adobe Sync update.
Current location is indicated as:
C:\Program Files (x86)\AdobeCorrect location is: C:\Program Files (x86)\Adobe\Adobe Sync
Sincere apologies for any confusion.
Cheers!
NinaAdminLalita
(Admin, Adobe)
commented
Hi Biswajit,
Can you please check Core Sync version on machine by following below steps?
1. Open Creative Cloud and go to preferences using 3 dots at right top corner
2. Switch to Creative cloud tab from General and then to File tab
3. You would see Core Sync version listed there.Expected version is 4.1.0.29, Core Sync version miss match leads to this Error 50.
Please check and confirm.
Thanks,
LalitaAdminLalita
(Admin, Adobe)
commented
Hi Yerom_D,
Do you mean the link to document in email is not working for you?
If yes, which XD version you have on the machine where you are trying to open document via link in email?
You need to have XD latest release build 14.0.42.14 to open the shared cloud document. Please install teh required build from creative cloud and then check the behavior.
Regards,
Lalita
Adobe XD -
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
To help clarify: What issue are you reporting?
1. You don’t care for Cloud documents workflow
2. When working with Cloud documents you notice performance slow downs
3. When working with Cloud documents you see issues with the keyboard driven commandsFor No 1, you can still use XD to save files to your local drive as Lalita points out. For No 2-3 I’ll need more details to help determine what’s happening,
- AdobeID
- Geo location of where you’re accessing
- XD + OS versionFor your reference, here’s some documentation for Cloud document workflows in XD, https://www.youtube.com/watch?v=VRVCuOnh4DA&;
https://helpx.adobe.com/mt/xd/help/cloud-documents.htmlCheers!
Nina
Adobe XDAdminLalita
(Admin, Adobe)
commented
Hi,
You can also access local files from XD, either via welcome screen > Your computer or by using command <Ctrl + Shift + O> on Windows or <Cmd + Shift + O> on Mac.
Regards,
Lalita
Adobe XD -
2 votesbug-investigation-in-progress ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Looks like others have been able to resolve by removing/resinstalling AE. See this comment for info, https://forums.adobe.com/message/10759465#10759465
AdminLalita
(Admin, Adobe)
commented
Hi Tema,
Please share some more details like
Do you see the problem every time you export?
Which platform are you in?
Which version of AE are you using?Regards,
Lalita
Adobe XD
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Hello Tomas,
I could see little blurriness with the overlay text on a monitor which has resolution 1920x1080
But I am just wondering what is causing this blurriness? Do you see this issue with any other document of yours? I'll check with our team internally meanwhile. Thanks for your patience.
Regards,
Lalita
Adobe XD