AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe)

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  1. 1 vote
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    4 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) shared this idea  · 
  2. 3 votes
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    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hi Jan: I think what you might be seeing is Adobe Sync not running. Can you give the steps in this help doc a look? https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

    Hope this helps!
    Nina

    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Sorry to hear you're still seeing problems. The team is investigating to see what's going on. Do update post if restarting your system helps.

    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Does restarting the machine help? It's possible that a service required to load files (CoreSync - can be viewed in Task Manager/Win, Activity Monitor/Mac) may have stopped running and restarting the system helps to initiate it.

  3. 72 votes
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    56 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    @Jaydev The team is actively investigating this issue.

    To better understand what is happening, I’d like to ask you share the following details:
    XD version the file was created
    XD version used now
    OS version
    Where was the file stored?
    Cloud storage
    Network drive
    USB or external drive
    Is antivirus enabled software
    Was the file edited by more than one designer?

    It would also help to have the following logs:
    Creative Cloud Logs
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Adobe XD Log
    MAC:
    Open Terminal.app.
    Enter cd Desktop.
    Enter log show --predicate 'processImagePath CONTAINS "Adobe XD"' --last 3h >xd-log.txt.
    This generates a file "xd-log.txt" in the curent directory, which users can send to us. Can change "3h" to a longer time window (like "1d").

    WIN:
    \Users%username%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\

    Please send to xduv@adobe.com along with link to this User Voice post.

    Thanks!
    Nina

  4. 28 votes
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    4 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Ideally, sharing designs from XD is best done via published prototypes or design specs. Can you share more about you working with PDF?

    Thanks!
    Nina
    Adobe XD

  5. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Thanks for your feedback Guthrie! We've been able to reproduce this in-house and have filed a report for the team to review.

    Cheers!
    Nina
    Adobe XD

  6. 1 vote
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    4 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Are you working with XD mobile app or are you looking at the files via mobile browser?

  7. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only) » Plugins  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Thanks for the update Armando!

  8. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Thanks for the additional info! The team is investigating.

  9. 4 votes
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    9 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello @Matza:

    Thanks for sharing your feedback! Wondering, if you create a new document in XD, are you able to select the fonts you mention?

    If you can, would you share your Sketch document? You can send directly to me ramoshar@adobe.com

    Thanks!
    Nina
    XD Community Quality Manager.

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Filip:

    Thanks for taking time to share your feedback.

    What version of XD are you working with? Does it happen with all layers or certain types of elements (shape, path, group or symbol).

    Could this be a GPU related issue? To rule out, you can update your GPU drivers and try the steps again.

    Does exit and restart of XD or your system resolve the issue?
    Do post further with insights or further questions.

    Cheers!
    Nina
    XD Community Quality Manager

  11. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Satomi:

    Can you provide more details to help determine cause.

    - Is the problem with all your files or just this one?
    - What format and settings are selected for export?
    - If you use the same settings to export only the icon, do you see the same result?

    Thanks!
    Nina
    XD Community Quality Manager

  12. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello - Sorry to hear you're experiencing issues. I can understand this is frustrating.

    A member of our support staff has published a troubleshooting guide for issues with publishing prototypes, https://forums.adobe.com/thread/2117960

    Hope this helps!
    Nina
    XD Community Quality Manager

  13. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ahmed:

    Sorry to hear you're still experiencing this issue.

    Can you please follow the troubleshooting steps in this document? https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

    There's also a higher level page with a few other solutions, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

    Hope this helps!
    Nina

    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello Ahmed:

    This issue has come up for other users and is usually due to issue with user login in Creative Cloud.

    Can you try the below steps? If these don't fix your problem, please comment further so we can see what's going on.

    Thanks!
    Nina
    XD Community Quality Manager

    Steps:
    1. Quit Adobe XD.
    2. Run the Adobe Creative Cloud app from your Applications folder (or click on the Creative Cloud icon in your menubar if it’s already running).
    3. Click the user avatar and click “Sign Out” button.
    4. Completely exit Creative Cloud app (on Windows, exit app and use Task Manager for remaining. on Mac, cmd+atl+Q)
    5. Re-launch Creative Cloud app and sign back in.
    6. Restart Adobe XD and try sharing ain.

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello:

    Usually that error appears when user is on an IT managed system with Creative Cloud storage disabled.
    It can also occur if there is some issue with network connectivity.

    Some things to try:
    - Exit/re-open XD
    - Restart your system
    - Turn off/on your WiFi or disconnect and re-connect network cable

    Comment further if you continue to experience issues.

    Thanks!
    Nina
    XD Community Quality Manager

  15. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Greetings Dwane:

    Can you try the following? Select the text object (meaning, single click on the text to select with bounding box, not have the text highlighted), then copy/paste. This should keep the style and colors you've applied.

    Hope this helps!
    Nina
    XD Community Quality Manager

  16. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello Sarah:

    Sorry to hear you're experiencing issues. Can you share your Adobe XD project with me?
    Also, it would help me a lot to have detailed steps of what you're trying to accomplish.

    Sincerely,
    Nina
    XD Community Quality Manager

  17. 4 votes
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    7 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello Aakash:

    Are you able to create new or open other files in XD Mac? You can try the XD Tutorial which is linked from the weclome screen.

    I was able to open the file you include in this post. Has the license for your copy of Adobe XD Mac expired? It currently has a 7-day trial period.

    Hope this helps!
    Nina
    XD Community Quality Manager

  18. 3 votes
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    5 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello again Libbie!

    Apologies for the delayed reply. Can you share your file with me? I'd like to take a look and see if I can get into the state you're in to better guide your next steps. ramoshar@adobe.com

    Thanks!
    Nina

    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello Libbie:

    Can you tell me a bit more about the files your working with? Specifically looking for details on where you create them, how are they saved and type of files they are (svg, tiff, etc).

    Curious if you've have access to the original asset. If so, do you see same issue when importing into XD?

    Look forward to helping you with this!

    Cheers!
    Nina
    XD Community Quality Manager

  19. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello Navie:

    Thank you for taking time to share this feedback.

    I found the following feature request https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/12999762-illustrator-select-same-functionality

    While the summary is fairly short, I think it's a good report to add your feedback to and add your vote.

    Thanks!
    Nina
    XD Community Quality Manager

  20. 3 votes
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    feature-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe) commented  · 

    Hello Chris!

    Thanks for taking time to share your feedback. What you describe is not supported at this time.

    I'd like to encourage you to submit a feature request here on User Voice and share with your XD network to add their votes!

    Cheers!
    Nina
    XD Community Quality Manager

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