Suhasini Basu

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  1. 5,032 votes
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    Suhasini Basu supported this idea  · 
  2. 12 votes
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    Suhasini Basu commented  · 

    Hi Ondy,

    Thanks for those information. We got a bug logged for this issue for further investigation.

    Thanks,
    Suhasini

    Suhasini Basu commented  · 

    Hi Ondy,

    Thanks for reporting this issue. I would require more information to investigate further :

    - Which mobile device ?
    - Which mobile browser ?
    - Size of your artboard, is it standard size or custom size ?

    Thanks,
    Suhasini

  3. 10 votes
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    bug-needs-more-info  ·  6 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Suhasini Basu commented  · 

    Hi Robert,

    Thanks for your quick response. I will look at the issue in depth and also get a bug logged if required.

    Thanks,
    Suhasini

    Suhasini Basu commented  · 

    Hi Robert,

    Thanks for letting us know about the problem. I would require the size of the artboards (both base and overlay artboard) for reproducing the issue. Will it be possible for you to share the XD file ?

    Thanks,
    Suhasini
    Adobe XD
    (subasu@adobe.com)

  4. 5,703 votes
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  5. 3,595 votes
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  6. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Suhasini Basu commented  · 

    Hi Anonymous,

    Can you share reproducible steps, so that we can unblock you at a faster pace?

    Thanks,
    Suhasini

  7. 2 votes
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    2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Suhasini Basu commented  · 

    Hi Camilo,

    Thank you for the feedback. Could you please provide more information on which browser you are rendering the prototype and it’s version number?

    Thanks,
    Suhasini
    Adobe Xd

  8. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Suhasini Basu commented  · 

    Hi Ecreatures,

    Not sure I completely understand what you’re describing regarding "link created goes to old version or prototype not found". Can you explain it in details? If you are choosing to create a new link for an already published prototype you should have a new prototype publish link with password protection.

    Thanks,
    Suhasini

  9. 3 votes
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    3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Anita!

    Thanks for sharing your feedback. Do you happen to be on Windows system browsing prototypes in Chrome? I’ve been noticing this seems to be the combo where folks are seeing the most problems with quality in prototypes.

    If you happen to be on Chrome, did you try loading in different browser (Firefox, Edge, etc)? Does it still look bad there as well? There’s an option in the Display Settings for scale that sometimes recommends a larger number than 100% (based on your display). If it’s scaled to a larger size it can sometimes result in prototype images rendering poorly. The team is actively looking at improving on that.

    Let me know if any of the above scenarios apply to you and if you’ve found the workarounds help or if there’s something else going on.

    Thanks!
    Nina
    Adobe XD

    Suhasini Basu commented  · 

    Hi,

    Can you please provide us the browser details?

    Thanks,
    Suhasini
    Adobe XD

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    Suhasini Basu commented  · 

    Hi Victor,

    Sorry to hear about this issue. Can you help us on understanding the issue more by adding steps/test links and letting us know on which device issue is reproducible ? Also please check if you have checked the "Preserve Scroll Position" checkbox while wiring the interaction between artboards. In that case when you go from one artboard to another, scroll position will be preserved/retained.

    Thanks,
    Suhasini
    Adobe XD

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