Vlad G.

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    Vlad G. commented  · 

    Hi Katie,
    This new message is indeed the expected one (different from the original you reported).
    There was an error detecting all the cases of files already opened that was fixed in the meanwhile.
    However, since we cannot detect that all errors are coming from file already opened (as opposed to access denied) on all versions of Windows, the message mentions both.

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    Vlad G. commented  · 

    Hi Katie,
    Can you please tell us what application are you using and what file type are you exporting?
    When I was saying that this should display a different message I tested with .pdf and Acrobat.

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    Vlad G. commented  · 

    Hi Katie,
    Thanks for your feedback!
    We should be able to warn the user of not being able to write a file at export on Windows - otherwise it's a bug and we will investigate.

    Are you using Windows or macOS?

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