Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. 2.0.32.10 - device license unable to re-open file - File Open is greyed out - OS X

    XD 2.0.32.10 on 10.12.6 with a device license is unable to re-open files that were just created and saved. Also XD has the File Open option greyed out and un-selectable in the menu.

    These same XD files can open fine on say a students (this is at an EDU lab - happening on all our computers with CC 2018 - AND it is finals week so this is a crisis for them) personal laptop. Exact same file. Was not having this issue with our initial installation of XD.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This generally happens if you are not logged in via the Creative Cloud. Please note that we are not (and have never been) able to support serialized licenses, so your students must sign in with their named accounts. The easiest way to do this is to launch the CC Desktop Application and log out/log back in, then launch XD. Let us know if this works!

    Thanks,

    -Elaine

  2. My adobe Xd collapse everytime i alternate and work in parallel with other appps (Chrome, Illustrator, etc)

    When i am working on Xd i go and search something on Chrome or work in another app and return to Xd, the app crashes.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Can you please share which version of Windows 10 you’re using? A build number would be best. Could you also let us know how much RAM you have on your machine? We may also need to ask for a crash log from you to see if there is anything there. Unfortunately, it’s somewhat complicated to get that, so it might mean a little work.

    Thanks,

    -Elaine

  3. Use images reduce performance

    Use picture reduce performance, when i check my task manager, nothing happen, my processor and ram are total underpowerd. whats happen here. Why is XD frozen?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Errors after updating my Xd

    Good Day

    After updating my Xd to the latest version. I cannot open more than one file at a time and I cannot open any of my earlier files. After I have clicked them nothing happens and I have important work I need from those files.

    Please advise on how to solve this issue.

    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    I am sorry to hear that. I have some questions:

    • What version of XD are you using?
    • How are you trying to open those files? File → Open?
    • What happens with the files that are created with the current version? Are you able to save and open them? Are you able to open multiple of them at the same time?

    Cheers,
    M.

  5. Adobe XD keeps wanting to replace current file.

    While I am working in a Adobe XD file, a lot of the times when a want to quick save, it wants me to replace the current file that I am working in.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    I would like to understand more about this issue.

    • what version of XD are you using
    • what version of Win10 are you using
    • from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

    Cheers,
    M.

  6. Having trouble opening Adobe XD CC files

    Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Leftover pixels are added to right margin without reporting it

    When the grid is center, the right margin is false, 6 pixels too short.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Some elements may not be accessible in Design Specs due to their z-ordering in the actual design (42750)

    We know it’s frustrating to be able to see an element but not be able to access it.
    We currently allow access to elements based on their z-order. Z-order is the
    order of how objects (such as shapes and text) are stacked on top of each other
    in the actual design. The designer can rearrange the layers in XD to move them
    forward or behind other objects. If you find yourself unable to access an element
    in the Design Spec, keep calm and don’t panic. Simply ask the designer to
    rearrange the layers in XD to make them accessible for…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. [Windows] Adobe Illustrator imported .svg with images dragged and dropped into Xd is offset and tiled.

    Xd Version: 0.8.22.17 Beta, CS 2.4.3.114
    Adobe Illustrator Version : 21.1.0 (64-bit)
    Windows 10 Home
    Version 1703
    OS Build 15063.608

    Method 1 (Drag and Drop from Browser)
    1. Create rectangle 400x400
    2. Open any browser. Locate a .jpg image
    3. Drop and drag image onto 400x400 rectangle
    4. Select artboard
    5. Export artboard as .svg (embed image)
    6. Open Adobe Illustrator
    7. Open exported .svg in Adobe Illustrator

    Result
    see Ai_OpenSVG.png

    The image's 0,0 (top Left) co-ordinate is offset

    Expected Result
    see MS_Edge.png

    Browser Checklist
    Displaying as Expected : Internet Explorer
    Displaying as Expected : Microsoft Edge
    Displaying as Expected…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We have a feature in our backlog to improve the SVG export wrt transformations. The Illustrator team will likely improve their SVG import as well so that in the future these offset problems will be gone.

    Cheers,
    M.

  10. Fonts do not automatically reload after installation on Windows 10

    I'm using a font in a document. I remove the font from the computer and re-install a new version of the font (with the same name) but XD doesn't recognize new glyphs. It's an icon font. I need to restart XD to see the new glyph.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! This is a known issue with the Windows UWP platform, and we are working with Microsoft to fix the issue any future version of Windows 10. I’m marking this as watched in order to track the issue publicly. Thanks!

    Elaine

  11. Subtracted text in symbol always changes all instances on editing

    Version: 0.8.22.17

    When you create a symbol with some shape and text and the text is subtracted from the shape, then modifying the text in one instance changes the text in all instances.
    It seems in such a case text is treated as shape instead of as text and therefore changes the symbol itself and all instances.

    I've attached a sample .xd file that illustrates this issue.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for letting us know about this issue Edmund. I’ve logged a bug and sent it to our team of developers to take a look.

    Debbie

  12. Crashes on startup

    When app is opened it opens up but nothing is displayed on screen then crashes after a few minutes with no warning.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Layer drag rejection icon stays on top

    Hi there,

    I've had this happen to me about 5 times now, using the latest version of adobe xd ( 18.0.12.9)

    I've tried to move layers in the layers panel and sometimes the icon for the layer drag rejection freezes and stays on top with the layer name). This also effects coming out of the program where you can see just icon. I will show that too.

    Thanks

    0 votes
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    1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  14. On Share for Development view one Artboard is weirdly "stretched"

    On XD app artbord is as it should but on Share for Development view one artboard is "stretched". This artboard is long (height 12291px). Updating is not fixing it. I can privately send you the design file if you need.
    XD 15.0.12.8. on mac OSX 10.12.6

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    0 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  15. open new

    I can't open/create new files

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  16. Remove RECORD video button from fullscreen mode in Windows

    In this mode [Win+Shift+Enter] the button is ugly and dysfunctionally on Windows at all.

    For screen record I'm using OBS Studio, and I don't need the white button in top left corner of my screen in Preview mode of Adobe Xd.

    Please remove it.

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  17. Cannot scroll on iPhone X when using 'Mobile Preview'

    Vertical scroll function works fine when previewing on the desktop. But when connected to an iPhone X and using mobile preview, I am unable to scroll from the phone.

    Cheers!

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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. XD closes unexpectedly. Version 14.0.42.14.

    Sometimes immediately after opening. And sometime when in still. And sometimes get stuck and closes.

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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. [Windows] Adobe XD ignores Handwriting input settings on Windows 10 1809

    There's an issue with Adobe XD on Windows 10 1809 that it ignores settings which disables handwriting input panel if system has Windows Ink enabled. Briefly said Adobe XD turns unusable with Windows Ink while using Wacom tablet.

    I've been trying to analyze and fix these issues myself to no avail - Touch and Handwriting service set to disabled and not running, computer policy (gpedit.msc) set to disable input panel + handwriting panel set to docked mode. Result is that Adobe XD shows handwriting input panel even this feature is disabled in the system and ignores windows settings.

    I consider…

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Tom!

    Somehow this post got lost in the shuffle. My sincere apologies for the delayed reply! it looks like there may be two things here: Win10 1809 build updates to inking + XD being UWP app. From the discussions and review I had on my end, the behavior you describe in XD is same in other UWP apps for these devices.

    All this said, wondering if there’s been further updates in the MS side that may have improved this. Do let me know.

    Truly sorry for the inconvenience.

    Sincerely,
    Nina

  20. Application not even opening

    version 14.0.42
    when you click on the application it opens the adobe xd application for a sec and then closes automatically

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    Do you see any errors when this happens? Have you successfully worked with XD in the past? Or is this your first time installing.

    You may be seeing this due to XD not obtaining the required permissions. To help address, please follow the troubleshooting steps in this help page https://helpx.adobe.com/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

    Hope this helps!
    Nina
    Adobe XD

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