Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Import sketch file jumble

    When opening a Sketch file with several artboards in XD, all of them are piled into one XD artboard. All the pieces are there and most of them are in a group so I can pick them appart.

    It still saves me time to get the pieces, but it would be nice to have them seperated in individual artboards

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. open file

    I can't open any file!
    I'm trying to use XD in my job (where my computer is authorized to use Adobe Suite, not my email), but, since there is no email to verify my account, XD can't open any file (the option "Open" in menu is disabled and none of the "Open Recent" files is available to open). I logged with my personal account and the "Open" menu option is back, but I tried to open a file in my computer and it doesn't open!
    Here in my job, we're trying to use XD for future projects, but this bug…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Viviane:

    I’m sorry you’re experiencing this problem with XD, it sounds very frustrating.

    In order to better understand what’s happening, can you provide the following system logs?
    - CC logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    - Adobe XD logs
    — Open Terminal and enter the following 1) cd Desktop 2) log show —predicate ‘processImagePath CONTAINS “Adobe XD”’ —last 3h >xd-log.txt

    Thanks!
    Nina
    XD Community Quality Manager

  3. Bugged color when I brought a PSD file into XD

    Some colors didn't came right when I brought a PSD file into XD. The colors in PS was just an attribute, not an effect.

    First Print 1 is XD, Print 2 is PS.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Diego,

    Thank you so much for letting us know about the issue. In order to make this easier to reproduce on our end, could you please provide a minimal Photoshop file that exhibits the problem when opened in XD? The file could contain just the text objects for instance.

    Thanks,
    Andrei

  4. publish prototype and design specs

    When I click on Publish Prototype or Design Specs appears the same screen (attached), every time.

    I am located in Portugal and using a public network. My network connection speed is 93mbps download and 11mbps upload. My XD version is 6.0.12.6

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    I have some follow up questions to help us better understand what could be causing your issue.

    - The connection you’re using, is it a cafe or your home? If at a cafe or elsewhere, can you try sharing from your home connection and see if the problem reproduces?
    - What is your network connection speed? You can measure this through sites like http://beta.speedtest.net/
    - Which version of XD are you using?

    Please confirm with your IT department that the following network access will not be blocked:

    - Communication over port 443
    - HTTP PUT/POST requests to Adobe’s Creative Cloud
    - Accesses to the following end points:
    https://cc-api-cp.adobe.io,
    https://comments.adobe.io/

    If the issue persists, please send an email to the address above with your Adobe ID.

    Thanks!
    Nina
    XD Community Quality Manager

  5. symbol disappeared from assets after I deleted it on the mockup

    Hi,

    my symbol disappeared from assets after I deleted it on the mockup.
    I used the symbol on all my mockups, and I have to redo to put it back, one by one :(((

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies for the delayed reply Anita. Is this issue still happening?

    Am unable to reproduce the problem following the steps you provide.
    When working with symbols, if I’ve clicked into the object to edit and delete the contents this will remove the symbol from the assets panel. In this case that is expected because the contents are being deleted. Any chance this is what might be happening?

  6. editing layer title conflict

    double-clicking the layer title to rename it causes a bug: the title goes into edit mode and you can't close it anymore neither edit the layer-title itself.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. アートボードが9000px?以上になった場合にベクターの書き出しが荒れる

    アートボードが9000?~10000px以上のデザインを書き出した際、フッター近いパスで書き出したパスアイコンが、きれいに書き出しされません。添付はy8508の位置にあったアイコンです。

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. File open

    File open is blocked and open recent files is not working, How will i open UI kits file and copy from there?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't create a new prototype link

    I can not create a new prototype link. Before this bug I also wasn't able to update a link that already was created. I have de lastest version of Adobe XD CC

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. an error occurred with your login information error 1001

    an error occurred with your login information error 1001

    I followed these steps and it didn't work ....

    \Users\[user name]\AppData\Local\Adobe\OOBE\opm.db
    \Users\[user name]\AppData\Local\Temp\PDApp.log

    In the meantime, to resolve this issue:

    1. Close XD and all other Adobe applications
    2. Sign out and then quit the Creative Cloud desktop application
    3. Open the Activity Monitor on macOS (Applications → Utilities → Activity Monitor) or Task Manager on Win10
    4. Force quit the following processes:
    - Adobe Desktop Service
    - Core Sync
    - Creative Cloud
    5. Navigate to the OOBE folder:
    Mac: Users/[user name]/Library/Application Support/Adobe/OOBE
    How to access the Library folder on macOS: …

    1 vote
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    bug-needs-more-info  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adobe Xd error code 47

    At my internship, I am the only person working with Adobe CC. When trying to open Xd files my colleagues have made (with the non-CC version of Adobe Xd), I get error code 47. I have tried reinstalling the program multiple times, but that did not fix the issue.

    1 vote
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  12. Colors in copied text dont apply

    For example:
    If i wont
    Label: * (text = black, asterix = red) and then copy the text and paste. The red color will disapear.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Artboard duplicated with items on batch

    Do not propagate items that was put for batch when artboard was duplicated.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Alex:

    Not really certain what you mean. Can you provide further details on what steps you take when hitting this issue?

    There was a recent post where selecting items within a symbol used in multiple artboards resulted in multiple instances during export. Could this be what you mean? Let me know if this is it, or if you’re encountering something different.

    Thanks!
    Nina
    XD Community Quality Manager

  14. Images in Design Speks

    When i work whit a mask in my dokument, then in Design Speks i have the problem, that the total image is measured. Not only the mask.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Symbol, prototype link bug

    If I create a symbol and have a prototype link within it, like a footer (see attached), I then use that symbol as a repeatable object throughout my designs it follows that the link should be on every art board on every footer as that is why I created a symbol, so I wouldn't need to link 100 times over. If I didn't wan't the same function from one footer I would ungroup (not make it a symbol any more) and customise the links I needed.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello James:

    I’m not sure I understand what you’re describing. Are you trying to add hyperlinks? Currently there is no support for this.

    Looking at the project you’ve included, I’m able to insert multiple instances of the symbol and it shows all the included design elements.

    Can you update with detailed steps of what you’re trying to do, as well as details of where it’s not working the way you’d expect.

    Thanks!
    Nina
    XD Community Quality Manager

  16. Переключение раскладки клавиатуры

    1. 4.0.12.6
    2. Если открыты 2 проекта одновременно, переключение между русской и английской раскладкой практически не работает, хотя один из проектов в активном окне.
    3. Переключение языка ввода.
    4. Ничего (последний выбранный язык)

    1 vote
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  17. Some text gets removed when copying and pasting from PDF

    Using version 4.0.12.6.

    Every time I copy and paste text from a PDF to XD, some text doesn't show in XD. I've noticed this especially with the "fi" letter combination.

    So if I am pasting "finance" it would only show "nance".

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Eli,

    Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you.

    We would appreciate if you can provide us following details to help us reproduce the issue at our end:
    - OS version
    - XD file and related files [PDF]

  18. Navigate to the bottom of the screen

    Testing a prototipe in Chrome for devices, sometimes when you go from one screen to another you go to the bottom of the new screen not to the top that is what is expected. Sometimes happens and sometimes not. This issue dont happend on older versions of Chrome. Chrome version 63 and newers. XD version 3.1.12.2

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. XD crashing when importing vectors from Adobe Illustrator

    Version 4.0.12.6

    Copy and paste an expanded vector from Adobe Illustrator into Adobe XD, resize using alt + shift

    Expected result: Vector file resizes in the XD document

    Actual result: XD crashes

    1 vote
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  20. marking of fields doesnt work

    For example:
    If you have an Object selected and you want to change the radius for the rounded corners.
    If you try to mark the value in Object inspector as you would a Text in Notepad or any Input field via click and then mark the text by moving mouse left (or right if you clicked left of the text).
    You are loosing the focus at all, if you then enter any value you change the opacity but not the thing you are trying to enter.

    breaks my flow every time.

    1 vote
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Adobe XD: Bugs

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