Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Can not export After Effect files

    Version of Adobe XD: 13.0.12.14
    Steps to reproduce the issues: files > export > After Effect
    Expected result: export AE file successfully
    Actual result: display "There was a problem exporting your asset."

    Please help me~ thanks

    6 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Repeat grid is now including shadow in the spacing value

      When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

      version: 14.0.42.14

      4 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
      • Unable to Publish when on VPN

        Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

        There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
        - Communication over port…

        3 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

          Configure Charles
          1. Launch the Charles app
          2. Enable SSL Proxying for the endpoints used by XD
          3. Go to Proxy → SSL Proxying Settings…
          4. Click the “Add” button
          5. Add the following hosts (leaving other fields blank):
          - Host: *.adobelogin.com
          - Host: *.adobesc.com
          - Host: *.adobe.io
          - Host: *.amazonaws.com
          6. Set Recording Settings
          - Go to Proxy → Recording Settings…
          - Select the “Include” tab
          - Add the following hosts (leaving other fields blank):
          - Host: *.adobelogin.com
          - Host: *.adobesc.com
          - Host: *.adobe.io
          - Host: *.amazonaws.com
          7. Quit Charles

          Publish a prototype from XD
          1. Launch the Charles App
          2. Switch to the Sequence view in Charles
          3. Launch XD and open a design file
          4. Select the Share icon
          5. Select Publish Prototype
          6. Click “Create Public Link”
          7. When the operation completes, return to Charles
          8. Select File → Save Session As…
          9. Provide a file…

        • XD to AE! Can not export After Effect files. then again

          Version of Adobe XD: 14.0.42.14
          Steps to reproduce the issues: files > export > After Effect
          Expected result: export AE file successfully
          Actual result: display "There was a problem exporting your asset."

          IT DIDN'T HELP -----
          "Let me know if updating drivers helps. Also, now that we have Cloud documents, would be good to try saving file locally first and then exporting to AE to take that out of the equation."
          ----- IT DIDN'T HELP

          2 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
          • pan

            XD seems to get stuck in Zoom model for me and does not pan at all. I use a dell laptop with a touch pad and Windows 10. You tend to get stuck in Zoom and your work area/project totally disappears off screen. There is no way to get the pan feature to work so that you relocate your work. The only way I could get through the tutorial was to zoom in on parts of it section by section. I'm used to applications that zoom when you click the zoom button and then automatically stop zooming when you stop…

            2 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
            • IOS Add to home Full screen not working

              iOS full screen not functioning in safari when adding prototype to home screen. Prototype opens from home screen with safari back, buttons and search bar etc

              2 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
              • Application not responding after restart system MacBook Pro

                I am frequently facing issue, can't open document and get freeze some time. Only solution is to quit and open XD to access the document.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

                  1. Adobe XD 14.0.42.14
                  2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
                  3. Expecting to write "ć" and "ł"
                  4. Nothing happens after trying to type those letters.

                  Adobe! ;) ;) ;) - please ;););) again????? ;););)

                  Thanks!!!!!

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  • Keyboard shortcuts not working

                    1. Version 13.1.32.8
                    2. when entering common keyboard commands such as 'ctrl + z, ctrl + x, ctrl + c, ctrl + v' they only work occasionally
                    3. To use keyboard shortcuts (in order of above: undo, cut, copy, paste)
                    4. No feedback when using a keyboard shortcut as to why its not working (no consistency among instances as to why or why its not working)

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      bug-investigation-in-progress  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                    • XD files overwritten by old file.

                      I have worked on a project for a while. I last updated and published it mid-October. However I cannot find that file. It is not in my trash, which I haven't emptied since September. It is not in my cloud files. It is not on my Mac. All that remains is the derivative file with the same name which was last modified in February, without any of the last 8 months of work. It appears all my work has been written over by an 8 month old save with the same name.... Please help me find a solution to this…

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello Liam:

                        Can you tell me what version of XD you’re working with? What about OS version.

                        What location were you saving the file you mention. Was it ever saved to an external drive? Is it at all possible you renamed in the Finder? What about recent files? Is there an instance there that appears to point to
                        the more recent version of the file?

                        Unsaved files at exit appear in recent list with “*” icon in name. If there was any app issue, crash recovery may have kicked in. For that case, temporary files are saved in the following location: ~/Library/Application/Support/Adobe/Adobe XD CC

                        Is it possible that you opened the old file unintentionally and save to same location as your updated one?

                        Let me know if any of the above helps.

                        Cheers!
                        Nina
                        Adobe XD

                      • Linked files not updating properly

                        When I copy paste a File the Linked Files revert back to a state that does not exist any more
                        ERROR:
                        1. Symbols have to be unlinked and then copy pasted in section. Very laborious activity, even then it a hit or miss.
                        2. Sometimes, it's impossible to copy paste. T
                        3. The descriptions change to an old state that does not exist in any files anymore. This is by far the most annoying.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          bug-investigation-in-progress  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        • Guardado de archivos en assets.adobe.com/files en formato zip

                          1. Version de Adobe XD 13.0.12.14
                          2. Guardar archivo en Creative cloud files en formato .xd
                          3. Poder ver mis archivos en mi andorid.
                          4. El archivo se guarda en formato .zip

                          Cada vez que guardo un archivo .xd en mi "carpeta creative cloud files" para poder observarlos desde mi android, el archivo se guarda en "assets.adobe.com/files" en formato zip y no me deja verlos en mi android.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                          • [Win10] Can't place a image

                            1. 13.0.12.14
                            2. Placing an image to my design
                            3. Placing an image in my design on an artboard or in a shape
                            4. I can't do that
                            5. Below is a GIF with this issue

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            • Duplicated Elements and Symbols

                              I don't know what happened or how it happened, but all of the sudden, a file that I've been constantly working in for the past two weeks has had all of its elements duplicated on every artboard. At first, I thought it was maybe the symbols (this is my first time really, truly utilizing them), but I'm noticing it on elements that were there prior to setting up symbols in the file.

                              I have been copying and pasting elements/symbols from the Material UI XD file (xd-resources-material-design-ui), but again, I'm seeing the duplication on elements that were not created as symbols…

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • ungroup mask missing

                                the ungroup mask feature has disappeared, and i'm now unable to break apart a shape mask

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  bug-investigation-in-progress  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                • [Windows] Adobe XD ignores Handwriting input settings on Windows 10 1809

                                  There's an issue with Adobe XD on Windows 10 1809 that it ignores settings which disables handwriting input panel if system has Windows Ink enabled. Briefly said Adobe XD turns unusable with Windows Ink while using Wacom tablet.

                                  I've been trying to analyze and fix these issues myself to no avail - Touch and Handwriting service set to disabled and not running, computer policy (gpedit.msc) set to disable input panel + handwriting panel set to docked mode. Result is that Adobe XD shows handwriting input panel even this feature is disabled in the system and ignores windows settings.

                                  I consider…

                                  0 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Don't see your idea?

                                  Adobe XD: Bugs

                                  Feedback and Knowledge Base