Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. getSharedResourcesFilePath(): Could not load component: Code: 52

    Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

    getSharedResourcesFilePath(): Could not load component: Code: 52

    Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

    Version of Adobe XD: 14.0.42.14 (Starter)
    Version of Creative Cloud: 4.7.0.400
    Version of Creative Cloud Sync: 4.1.0.29
    Windows 10 Pro Version 1703 8GB RAM

    Steps to reproduce the issues:
    1. Launch Xd.
    2. Click Cloud Documents > Desired File.
    3. Click…

    7 votes
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      10 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Repeat grid is now including shadow in the spacing value

      When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

      version: 14.0.42.14

      4 votes
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        5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
      • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

        1. Adobe XD 14.0.42.14
        2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
        3. Expecting to write "ć" and "ł"
        4. Nothing happens after trying to type those letters.

        Adobe! ;) ;) ;) - please ;););) again????? ;););)

        Thanks!!!!!

        4 votes
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          5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
        • Keyboard shortcuts not working

          1. Version 13.1.32.8
          2. when entering common keyboard commands such as 'ctrl + z, ctrl + x, ctrl + c, ctrl + v' they only work occasionally
          3. To use keyboard shortcuts (in order of above: undo, cut, copy, paste)
          4. No feedback when using a keyboard shortcut as to why its not working (no consistency among instances as to why or why its not working)

          3 votes
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            bug-investigation-in-progress  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
          • Unable to Publish when on VPN

            Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

            There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
            - Communication over port…

            3 votes
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              3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

              Configure Charles
              1. Launch the Charles app
              2. Enable SSL Proxying for the endpoints used by XD
              3. Go to Proxy → SSL Proxying Settings…
              4. Click the “Add” button
              5. Add the following hosts (leaving other fields blank):
              - Host: *.adobelogin.com
              - Host: *.adobesc.com
              - Host: *.adobe.io
              - Host: *.amazonaws.com
              6. Set Recording Settings
              - Go to Proxy → Recording Settings…
              - Select the “Include” tab
              - Add the following hosts (leaving other fields blank):
              - Host: *.adobelogin.com
              - Host: *.adobesc.com
              - Host: *.adobe.io
              - Host: *.amazonaws.com
              7. Quit Charles

              Publish a prototype from XD
              1. Launch the Charles App
              2. Switch to the Sequence view in Charles
              3. Launch XD and open a design file
              4. Select the Share icon
              5. Select Publish Prototype
              6. Click “Create Public Link”
              7. When the operation completes, return to Charles
              8. Select File → Save Session As…
              9. Provide a file…

            • Application not responding after restart system MacBook Pro

              I am frequently facing issue, can't open document and get freeze some time. Only solution is to quit and open XD to access the document.

              2 votes
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                3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
              • XD to AE! Can not export After Effect files. then again

                Version of Adobe XD: 14.0.42.14
                Steps to reproduce the issues: files > export > After Effect
                Expected result: export AE file successfully
                Actual result: display "There was a problem exporting your asset."

                IT DIDN'T HELP -----
                "Let me know if updating drivers helps. Also, now that we have Cloud documents, would be good to try saving file locally first and then exporting to AE to take that out of the equation."
                ----- IT DIDN'T HELP

                2 votes
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                  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                • pan

                  XD seems to get stuck in Zoom model for me and does not pan at all. I use a dell laptop with a touch pad and Windows 10. You tend to get stuck in Zoom and your work area/project totally disappears off screen. There is no way to get the pan feature to work so that you relocate your work. The only way I could get through the tutorial was to zoom in on parts of it section by section. I'm used to applications that zoom when you click the zoom button and then automatically stop zooming when you stop…

                  2 votes
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                    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  • IOS Add to home Full screen not working

                    iOS full screen not functioning in safari when adding prototype to home screen. Prototype opens from home screen with safari back, buttons and search bar etc

                    2 votes
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                      4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                      @Alex – are you still seeing this in the latest version?
                      Let me know.

                      @Henrik – I’m not really sure what you mean. Is the problem different than the one in this report? If so, please open new bug.

                      If you’re experiencing the same as described int his report, can you share more details about what you’re trying to do and where it’s going wrong?

                      Thanks!
                      Nina

                    • Artboard Overlay - Position mapping error while scrolled in viewport

                      1. Version 16.0.2.8 CC Sync 4.2.0.25
                      2.

                      - Create artboard where elements will be placed like buttons / header
                      - Create artboard where you have the items you want to let overlay on artboard
                      - Create overlay
                      - Preview > Now in initial screen the overlay works fine
                      - Scroll in preview so the design will move according the height of viewport
                      - Again click on your overlay item
                      - Now you will notice that the Overlay maps accoring the x & y position of new viewport and not attached to initial location

                      3. Mapping overlays only on design location…

                      1 vote
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                        bug-investigation-in-progress  ·  5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                      • Recent Documents only showing up after second start of XD

                        Adobe XD: latest release as of the 4th March 2019
                        OS: Win 10 64bit

                        When booting up the PC and starting XD for the first time after powering on the PC, XD won't show any Recent Documents, just the loading circle. When I quit XD and reopen it, the Recent Documents appear within moments.
                        The same thing happens, every time I reboot my PC.

                        This issue appeared after the last update. Before that, the Recent documents took a long time to load and show up, as well as the document cloud in general in XD in that version. I talked…

                        1 vote
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                          0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Christopher:

                          Really appreciate you sharing your feedback!
                          The behavior you’re seeing indicates to me Adobe Sync (service required to view Cloud document list) isn’t getting initiated on that first system boot. What I think is, it’s more likely that AS is slow to get going, thus “working” on second XD open.

                          To help investigate, can you share the logs generated from this tool via cloud location (WeTransfer) and send to xduv@adobe.com, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                          Glad you’re enjoying the app! Look forward to seeing what you make!

                          Cheers!
                          Nina
                          Adobe XD

                        • Creating new file from homescreen fail!

                          Can't creating a new file @ CS Homescreen.
                          See clip.

                          Windows 10 x64
                          16 GB Ram
                          Intel Core i7-6700
                          XD Version: latest.

                          1 vote
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                            4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                          • OSX mac sierra 10.13.6 and windows 10 OS 17763.253 not able to open xd file due to an update message

                            Getting the message: This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

                            I got adobe xd version 15.0.12.8 on mac and pc, I saved the file yesterday 07.02.2019. But when I try to open the file today I get the update message.

                            So now my adobe xd file is in limbo, I am not able to open it either from mac or pc.

                            MAC osx High Sierra version 10.13.6
                            PC: Windows 10 version 1809 build 17763.253

                            I have also tried to restart my mac and pc, but it did not help.

                            a…

                            1 vote
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                              2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            • XD files overwritten by old file.

                              I have worked on a project for a while. I last updated and published it mid-October. However I cannot find that file. It is not in my trash, which I haven't emptied since September. It is not in my cloud files. It is not on my Mac. All that remains is the derivative file with the same name which was last modified in February, without any of the last 8 months of work. It appears all my work has been written over by an 8 month old save with the same name.... Please help me find a solution to this…

                              1 vote
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                                0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello Liam:

                                Can you tell me what version of XD you’re working with? What about OS version.

                                What location were you saving the file you mention. Was it ever saved to an external drive? Is it at all possible you renamed in the Finder? What about recent files? Is there an instance there that appears to point to
                                the more recent version of the file?

                                Unsaved files at exit appear in recent list with “*” icon in name. If there was any app issue, crash recovery may have kicked in. For that case, temporary files are saved in the following location: ~/Library/Application/Support/Adobe/Adobe XD CC

                                Is it possible that you opened the old file unintentionally and save to same location as your updated one?

                                Let me know if any of the above helps.

                                Cheers!
                                Nina
                                Adobe XD

                              • Linked files not updating properly

                                When I copy paste a File the Linked Files revert back to a state that does not exist any more
                                ERROR:
                                1. Symbols have to be unlinked and then copy pasted in section. Very laborious activity, even then it a hit or miss.
                                2. Sometimes, it's impossible to copy paste. T
                                3. The descriptions change to an old state that does not exist in any files anymore. This is by far the most annoying.

                                1 vote
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                                  bug-investigation-in-progress  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                • Guardado de archivos en assets.adobe.com/files en formato zip

                                  1. Version de Adobe XD 13.0.12.14
                                  2. Guardar archivo en Creative cloud files en formato .xd
                                  3. Poder ver mis archivos en mi andorid.
                                  4. El archivo se guarda en formato .zip

                                  Cada vez que guardo un archivo .xd en mi "carpeta creative cloud files" para poder observarlos desde mi android, el archivo se guarda en "assets.adobe.com/files" en formato zip y no me deja verlos en mi android.

                                  1 vote
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                                    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                    Greetings Domingo:

                                    I’ve seen this in a different post. The current workaround is to sync the folder to your local drive and open from there. Something else that has helped some users:
                                    - Copy the file to a local folder on your computer
                                    - Open it in Adobe XD
                                    - Save it under a different folder in CC
                                    - Sync the folder

                                    Hope this helps!
                                    Nina
                                    Adobe XD
                                    Thanks!
                                    Nina
                                    Adobe XD

                                  • [Win10] Can't place a image

                                    1. 13.0.12.14
                                    2. Placing an image to my design
                                    3. Placing an image in my design on an artboard or in a shape
                                    4. I can't do that
                                    5. Below is a GIF with this issue

                                    1 vote
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                                      3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Duplicated Elements and Symbols

                                      I don't know what happened or how it happened, but all of the sudden, a file that I've been constantly working in for the past two weeks has had all of its elements duplicated on every artboard. At first, I thought it was maybe the symbols (this is my first time really, truly utilizing them), but I'm noticing it on elements that were there prior to setting up symbols in the file.

                                      I have been copying and pasting elements/symbols from the Material UI XD file (xd-resources-material-design-ui), but again, I'm seeing the duplication on elements that were not created as symbols…

                                      1 vote
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                                        2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                      • ungroup mask missing

                                        the ungroup mask feature has disappeared, and i'm now unable to break apart a shape mask

                                        1 vote
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                                          bug-investigation-in-progress  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                        • [Windows] Adobe XD ignores Handwriting input settings on Windows 10 1809

                                          There's an issue with Adobe XD on Windows 10 1809 that it ignores settings which disables handwriting input panel if system has Windows Ink enabled. Briefly said Adobe XD turns unusable with Windows Ink while using Wacom tablet.

                                          I've been trying to analyze and fix these issues myself to no avail - Touch and Handwriting service set to disabled and not running, computer policy (gpedit.msc) set to disable input panel + handwriting panel set to docked mode. Result is that Adobe XD shows handwriting input panel even this feature is disabled in the system and ignores windows settings.

                                          I consider…

                                          0 votes
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                                            0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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