Bug details

Adobe XD is constantly crashing on MacOS 10.14.4 when opening a File

After updating MacOS to the latest version 10.14.4, Adobe XD keeps crashing when I try to open any .xd file.
Reinstalling the Application did not help to solve this problem.

MacOS 10.14.4 / AdobeXD 17.0.12.11

8 votes
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Christian Moeller shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

11 comments

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  • Anna commented  ·   ·  Flag as inappropriate

    For me, the same bug. Can't even open the xd. What can I do when the project is waiting??

  • ridho muhammad commented  ·   ·  Flag as inappropriate

    artboard blank in canvas , this condition same when I open exiting project or new project ,

    adobe version 18.0.12.9

  • Alan Jones commented  ·   ·  Flag as inappropriate

    Installed update this morning, along with Mac OS 10.14.4 and I cannot open any files. I'm dead in the water with a deadline looming.

  • Ana Cachao commented  ·   ·  Flag as inappropriate

    Process: Adobe XD [1162]
    Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
    Identifier: com.adobe.xd
    Version: 18.0.12.9 (18.0.12.9)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe XD [1162]
    User ID: 501

    Date/Time: 2019-04-04 14:07:51.218 +0100
    OS Version: Mac OS X 10.14.4 (18E226)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y677)
    Anonymous UUID: 363BDEB2-4F5A-3DDA-3091-B98943948724

    Time Awake Since Boot: 210 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Illegal instruction: 4
    Termination Reason: Namespace SIGNAL, Code 0x4
    Terminating Process: exc handler [1162]

    Application Specific Information:
    Crashing on exception: Could not create texture for accelerated surface.

  • AdminCorey Lucier (Adobe) (Admin, Adobe) commented  ·   ·  Flag as inappropriate

    Apparently this is happening to quite a few other apps. It seems some users have had success turning off automatic graphics switching as a workaround. Not sure of course how great of an experience you'll have if you can't switch to the discrete GPU but report back if that helps avoid the crash regardless.

  • AdminCorey Lucier (Adobe) (Admin, Adobe) commented  ·   ·  Flag as inappropriate

    @Christian, if by chance you are feeling brave... Apple has already fixed another issue we reported to them with 10.14.4 but it's fixed in 10.14.5 Beta 1. So if you wanted to try that out to see if it helps in any way, you'd have to temporarily opt-in to Apple beta seed program. Not something I'd advise unless you are use to early adopting their updates.

  • Christian Moeller commented  ·   ·  Flag as inappropriate

    Process: Adobe XD [907]
    Path: /Applications/Adobe XD CC/Adobe XD CC.app/Contents/MacOS/Adobe XD
    Identifier: com.adobe.xd
    Version: 17.0.12.11 (17.0.12.11)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe XD [907]
    User ID: 501

    Date/Time: 2019-03-28 09:00:22.903 +0100
    OS Version: Mac OS X 10.14.4 (18E226)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y677)
    Anonymous UUID: 76B0C5BB-CA9A-648B-75A4-AAC670F82FD2

    Time Awake Since Boot: 1000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [907]

    VM Regions Near 0x8:
    -->
    __TEXT 0000000107327000-0000000109c5f000 [ 41.2M] r-x/rwx SM=COW /Applications/Adobe XD CC/Adobe XD CC.app/Contents/MacOS/Adobe XD

    ID Vend/Dev
    9222 67df1002
    Seconds Ago ID Type
    990.0 9222 Attach

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.AMDMTLBronzeDriver 0x00007fff29f6acfa amdMtlBronze_FillInUBMSurfaceInfo(_UBM_SURFINFO*, BronzeMtlTexture const*, unsigned int, unsigned int, unsigned int, bool) + 128
    1 com.apple.AMDMTLBronzeDriver 0x00007fff29f6b32f amdMtlBronze_VI_FillInUBMSurfaceInfo(_UBM_SURFINFO*, BronzeMtlTexture const*, unsigned int, unsigned int, unsigned int, bool) + 44
    2 com.apple.AMDMTLBronzeDriver 0x00007fff29f4fe4d -[BronzeMtlBlitCmdEncoder copyFromTexture:sourceSlice:sourceLevel:sourceOrigin:sourceSize:toTexture:destinationSlice:destinationLevel:destinationOrigin:] + 834
    3 com.apple.AppKit 0x00007fff3321d858 -[NSCGLSurface flushRect:] + 3529
    4 com.apple.AppKit 0x00007fff3321c9f4 NSCGLSurfaceFlush + 214
    5 GLEngine 0x00007fff3ed85a4a glSwap_Exec + 186
    6 com.apple.opengl 0x00007fff3ed6774f CGLFlushDrawable + 59
    7 com.adobe.xd 0x000000010770894b sparkler::SpCanvasRenderer::draw() + 845
    8 com.adobe.xd 0x00000001074e2796 -[SpGLCanvasView draw] + 177
    9 com.apple.AppKit 0x00007fff32efb677 -[_NSOpenGLViewBackingLayer display] + 901
    10 com.apple.QuartzCore 0x00007fff3fb7ed1d CA::Layer::display_if_needed(CA::Transaction*) + 627
    11 com.apple.QuartzCore 0x00007fff3fb6cf42 CA::Context::commit_transaction(CA::Transaction*) + 342
    12 com.apple.QuartzCore 0x00007fff3fb6c58a CA::Transaction::commit() + 588
    13 com.apple.AppKit 0x00007fff328bb0a1 __65+[CATransaction(NSCATransaction)

    ...

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