Bug details

Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents

New XD update (December 2018) works great on my main machine (Windows 10 v1803). Though on my other machine with older Windows 10 (v1703 15063.447) I get this weird behavior. Maybe it is on Windows side, but I'd liked to report it just in case.

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    Saber Naeemi shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    30 comments

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      • Muthukumar S commented  ·   ·  Flag as inappropriate

        Hi Rienster
        Bug investigation is in progress.
        Meanwhile, Can you try logging out of Creative Cloud and sign-in back?

      • Rienster commented  ·   ·  Flag as inappropriate

        Muthukumar, my core version is 4.1.1.32 already. i'm on my trial period. If I want my company to upgrade my package, I have to know if the product is good to work with and if it does what I need it to do.

      • Muthukumar S commented  ·   ·  Flag as inappropriate

        Hi
        Thanks for reaching us. Please share machine configuration, XD build number , Screenshot of error and Core Sync version to look into the problem. Try updating Core Sync to 4.1.1.29 and see it is resolving the issue.

      • Anonymous commented  ·   ·  Flag as inappropriate

        when i start or open a file i get a random error saying "50" when i click ok it closes the window please fix this quick!

      • Rienster commented  ·   ·  Flag as inappropriate

        Hi Nina, i'm on Windows 10 Pro version 1809 buld 17763.195 The problem occurred on first time use. After restard I still get the error. I'm working on an office network. But Photoshop CC works without issues. It only happens when I open an new project, the tutorial opened without issues. I also tried the steps for David.

      • AdminLalita (Admin, Adobe) commented  ·   ·  Flag as inappropriate

        Hi Biswajit,

        Can you please check Core Sync version on machine by following below steps?

        1. Open Creative Cloud and go to preferences using 3 dots at right top corner
        2. Switch to Creative cloud tab from General and then to File tab
        3. You would see Core Sync version listed there.

        Expected version is 4.1.0.29, Core Sync version miss match leads to this Error 50.

        Please check and confirm.

        Thanks,
        Lalita

      • Biswajit Nath commented  ·   ·  Flag as inappropriate

        Why i'm getting error 50? couldn't understand the error. Please fix as soon as possible. I am getting this error while creating new project.

        Conf:

        OS: windows 10 pro.
        RAM: 8GB.
        Processor: Intel code i5.

      • Paul Panzu commented  ·   ·  Flag as inappropriate

        Quand j'essaie de créer un nouveau document dans "documents en ligne" afin de pouvoir le visualiser sur mobile j'obtiens l'erreur indiquée dans l'image.
        De même quand j'ouvre un fichier et que je tente de l'exporter en faisant "Enregistrer sous" puis je coche "Documents en ligne", le fichier ne s'enregistre pas.

      • Saber Naeemi commented  ·   ·  Flag as inappropriate

        Sure Nina, always happy to help ^_^

        And yes of course, I will send you the log, but it will take some time since I don't have access to that specific system till Saturday.

        Cheers,
        Saber.
        Adobe XD User

      • Manuel B. commented  ·   ·  Flag as inappropriate

        Same here but no error message. Since the last update of Adobe Xd (iOS) all my projects have disappeared. But the projects are all still in the Creative Cloud. Save as Cloud document is not possible. Nothing happens.

      • Saber Naeemi commented  ·   ·  Flag as inappropriate

        Hi Nina,

        Thank you for your reply. Yes, apparently the problem was due to an outdated version of Creative Cloud Sync. After updating to 4.1.0.29, the problem is gone.

        But the updating process was not as easy as described. Even though I did update the Creative Cloud Application, the Core Sync would not update. No matter which how many times I tried, Core Sync refused to update, likely because it was in use by some kind of Adobe application or service.

        The solution as Adobe suggested was the huge time consuming way of uninstalling all Adobe applications along with Creative Cloud Application or I could come up with an alternative easier solution, and that is what I exactly did.

        So with your permission I would like to share my solution for anyone who might get here from the search. This solution does not require any Adobe App or the ACC to be uninstalled.

        1. Exit from all Adobe Applications (including Adobe Creative Cloud itself).

        2. From the Windows Task Manager, force-end all Adobe related services. For this you can either use Windows Task Manager or third part tools such as Process Explorer by Microsoft. I used the latter solution and simply killed the process tree of "Adobe Desktop Service.exe"

        3. Then go to the below path and rename the "Adobe Sync" folder to "Adobe Sync-OLD".
        "C:\Program Files (x86)\Adobe"

        4. Now re-run the Adobe Creative Cloud application and wait for the update process to happen.

        5. Since the ACC can not find the Core Sync app it will download newest version of Creative Cloud Sync from Adobe servers.

        6. Open Adobe XD and you would no longer see the 50 Error and the app would work like it used to!

        Regards,
        Saber.

      • Nigel kirkby commented  ·   ·  Flag as inappropriate

        me too. Windows 10 1709 all CC apps up to date and the Adobe XD preview app on my iPhone (iOS 12.1) is showing no files at all, even though I just opened them and did a 'save as' cloud docs. Worked perfectly yesterday.

      • AdminLalita (Admin, Adobe) commented  ·   ·  Flag as inappropriate

        Hi Yerom_D,

        Do you mean the link to document in email is not working for you?

        If yes, which XD version you have on the machine where you are trying to open document via link in email?

        You need to have XD latest release build 14.0.42.14 to open the shared cloud document. Please install teh required build from creative cloud and then check the behavior.

        Regards,
        Lalita
        Adobe XD

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