Error 48 on Adobe XD. When I want to start my file
URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.
Sorry you’ve encountered this problem. Please see previous comment for requested details to help investigate root cause.
Hi, I have been having a hard time to open my file.
At first Error Code 47 appeared, so I check for program updates and did so. However, when I tried to open my file after the update, Error Code 48 appeared.
My Adobe XD Version is 10.0.12.9
The error appeared when opening the file
Can you please help me figure our a way to solve this?
Thank you very much in advance!
Andrei Bucur commented
Hello Celine! I'm the engineer investigating the corruption problem you're experiencing. It definitely looks like a Save issue but to fix it I need additional information:
- Are the problems appearing only after trying to save on a network drive? Can you provide more information about that device? (What manufacturer and product? If it's a Linux box, like most commercial NAS devices, what Samba version is used? Are there multiple people working on the same files?)
- Right after experiencing a save problem, it would be very helpful to start the "System Information" application from the Start Menu, run File -> Save and send me ( abucur (at) adobe.com ) the resulting NFO document.
- You mentioned that a file is created when you try to save the document but the document title doesn't change. How large is the new file? Can you edit the document after this happens? Do you get any error messages?
we just found a simple way to get the access to the latest version of your XD file which saved in temp of the application , this worked for me hope it will be useful for you too.
Will sort this in the morning and report back.
Working on XD document and Indesign at the same time. Indesign appeared to freeze my machine for a while. IT sorted itself out after a while. I thought a restart was best so saved up both indd and xd and restarted.. Since then xd file unable to open with erro 40 - this is not a valid xd document message.
That was on macOS. THe file was synced via google drive and I tried to open on MS surface but same issue.
Lost losts of hours in that file and would like it back if at all possible.
Digging around in similar bug reports the autosave feature creates a 'copy' file that I can find the ;ocation for on Win10 but I can't find the location of the 'copy' file on macOS...
error xd file attached and error message
Running latest intall on both Win/macOS
Win10 Pro - 1803
Not at my iMac but can confirm OS later
HI Nina, Is there a temp XD file location for macOS?
I just had the error 48 happening again with an existing file. Hopefully most of the changes had been saved before the problem occured, but suddenly Adobe XD told me it couldn't find the file any more (it was opened from a local network, and I could still access this network). When attempting to save the file locally or on the network with another name, I could apparently save the file, but no change to the name, and the status still appeared as "edited" in the app. Adobe XD crashed.
When attempted to open the last saved files, they showed error 48 and corrupted files warning. I'll send you by email original file, corrupted ones and log files.
I just updated Adobe XD. I still can't open the corrupted files. Creating and saving a new file works with the new version, but, as I said in my first message, it worked also with the previous version, once I had uninstalled an re-installed it.
I'm happy to send you a link to shared folder with the logs and relevant files via private message.
The files don't appear in the folder you indicated.
I have Windows 10, version 1803, but this happened on June 5th and 8th, so the latest patch weren't installed then.
I'm on Windows 10 and Adobe XD, both last update.
I created a new file and started working. I tried to save the file, an Adobe file appeared to be created, with the right extension. However the document that was still opened in Adobe XD wasn't renamed (still "untitled", and when attempting to close, I had a warning message to save it.
I attempted to save multiple versions, both locally and on a network, with different names, and finally closed the file despite having the warning. When trying to re-open any of the saved versions, I had the error code 48 and file corrupted message.
This happened again for a newly created document. I had to uninstall Adobe XD completely and re-install it to be able to create and save new documents again. But even the newly installed version couldn't open the initial files.
Julian Koren commented
Same problem, cant open my xd file. Says error code 48
Did I just loose 8 hrs of design? I can't open my saved file. Error 48 appears. Please advise. Thank you
I'm having the same problem with Mac (OS Sierra).
How can I fix it?
Moulay AbdelJalal commented
Here you can find the backup files :
It could be a file named like agc<NNNN>.tmp (e.g. agc15C3.tmp) that has almost the same size as the corrupted file. If you find it (being a temp file, it may be deleted after some time), rename it to something like "original_file.xd" and try to open it with XD.
I need help for my file, when xd got lastes update I went and try to open my file, but it gave me this error (pic). I'am using win 10 and adobe xd 0.8.22.17