Bug details

Error 48 on Adobe XD. When I want to start my file

URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

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    Kévin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    41 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        i had :Something happened on our end. Here’s the error code, in case you need it: 0x87E10BC6

        but i solved that in windows 10!!!!
        i enbale windows and threat protection options

      • AdminNina Ramos (Adobe XD) (Engineering Program Manager, Quality, Adobe) commented  ·   ·  Flag as inappropriate

        @Jaydev The team is actively investigating this issue.

        To better understand what is happening, I’d like to ask you share the following details:
        XD version the file was created
        XD version used now
        OS version
        Where was the file stored?
        Cloud storage
        Network drive
        USB or external drive
        Is antivirus enabled software
        Was the file edited by more than one designer?

        It would also help to have the following logs:
        Creative Cloud Logs
        https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

        Adobe XD Log
        MAC:
        Open Terminal.app.
        Enter cd Desktop.
        Enter log show --predicate 'processImagePath CONTAINS "Adobe XD"' --last 3h >xd-log.txt.
        This generates a file "xd-log.txt" in the curent directory, which users can send to us. Can change "3h" to a longer time window (like "1d").

        WIN:
        \Users%username%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\

        Please send to xduv@adobe.com along with link to this User Voice post.

        Thanks!
        Nina

      • Jaydev commented  ·   ·  Flag as inappropriate

        Error:
        There was an error opening the file Design.xd (Error code: 48)
        This is not a valid XD Document.

        Please help here..
        I working on a UI project for 1 month and I got this error today while opening!
        It's very shocking to me, i don't know what to do!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have the same issue and it's not the first time, and it's just a problem of XD on illustrator that happens too. i thought it was for microsoft upgrades, but i was saved on dropbox waiting that this problem was solved but no, it doesn't work. :(

      • Levi Jones commented  ·   ·  Flag as inappropriate

        I am having this same issue

        XD 13.1.32.8
        OS 10.14.1
        File has been in both Dropbox and Documents
        Last time I just saved and closed the application

        I can send the file if you need to see it

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hello I am facing same issue. Need to the same design again and again. I have to resolve this asap. Please help asap.

      • Anonymous commented  ·   ·  Flag as inappropriate

        happening this with multiple file with multiple systems, help me asap to solve this.

      • Ravi commented  ·   ·  Flag as inappropriate

        We just found out that there was file created in the same folder called <filename>.xd~RFce4e93.TMP. We had to rename it to .xd and it worked. However, we still need a fix. This is cannot be expected from Adobe.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Very Urgent, My whole project artboards got stuck with this error. Kindly let me know the solution for this error ASAP.

      • Syed Fahim commented  ·   ·  Flag as inappropriate

        My XD got update to Version: 12.0.12.10 on Windows 10, after that my old XD files is not opening its say's
        "THERE WAS AN ERROR OPENING THE FILE ABC.XD (ERROR CODE: 48),
        Please Help
        Thanks

      • Anonymous commented  ·   ·  Flag as inappropriate

        please help I'm also facing the same problem...
        Please help me...
        Error Code 48
        How do I fix it???

      • Artem Knysh commented  ·   ·  Flag as inappropriate

        Hi!
        OS version 1803 (17134.228)

        The project was opened and I at that time enjoyed YouTube
        Yes I update

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