Bug details

Error 48 on Adobe XD. When I want to start my file

URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

36 votes
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    Kévin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Please check temp directory for autosaved file,
    MAC: `~/Library/Application Support/Adobe/Adobe XD CC`
    WIN: USERPROFILE\AppData\Local\Packages\Adobe.CC.XD.Dev_adky2gkssdxte\LocalState\`

    We could use more details to help dig into what’s going on.

    - XD version
    - OS version
    - Where are you saving the file
    - What were you doing exactly the last time you saved the file before observing this issue

    In addition to the above details, it would also assist our investigation if you could share the following files:
    - XD file where you see the problem
    - Creative Cloud log files, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    35 comments

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      • Levi Jones commented  ·   ·  Flag as inappropriate

        I am having this same issue

        XD 13.1.32.8
        OS 10.14.1
        File has been in both Dropbox and Documents
        Last time I just saved and closed the application

        I can send the file if you need to see it

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hello I am facing same issue. Need to the same design again and again. I have to resolve this asap. Please help asap.

      • Anonymous commented  ·   ·  Flag as inappropriate

        happening this with multiple file with multiple systems, help me asap to solve this.

      • Ravi commented  ·   ·  Flag as inappropriate

        We just found out that there was file created in the same folder called <filename>.xd~RFce4e93.TMP. We had to rename it to .xd and it worked. However, we still need a fix. This is cannot be expected from Adobe.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Very Urgent, My whole project artboards got stuck with this error. Kindly let me know the solution for this error ASAP.

      • Syed Fahim commented  ·   ·  Flag as inappropriate

        My XD got update to Version: 12.0.12.10 on Windows 10, after that my old XD files is not opening its say's
        "THERE WAS AN ERROR OPENING THE FILE ABC.XD (ERROR CODE: 48),
        Please Help
        Thanks

      • Anonymous commented  ·   ·  Flag as inappropriate

        please help I'm also facing the same problem...
        Please help me...
        Error Code 48
        How do I fix it???

      • Artem Knysh commented  ·   ·  Flag as inappropriate

        Hi!
        OS version 1803 (17134.228)

        The project was opened and I at that time enjoyed YouTube
        Yes I update

      • Artem Knysh commented  ·   ·  Flag as inappropriate

        - XD version: 11.0.22.10 (Starter), Creative Cloud Sync 3.1.0.8
        - OS version: Win 10, 64 bit, CPU i7-7500U 2.70 GHz 2.90 GHz, Memory 16 Gb.
        - I seve in my HDD
        - While working with the file, a blue screen appeared and the PC rebooted. After that, the file could not be started.
        - Log file and Save file "sfera v2.2.xd" on this link https://drive.google.com/open?id=1IMcsvvnAT3n79Q5F_I2x41JxLQP45mb7

      • Artem Knysh commented  ·   ·  Flag as inappropriate

        Other xd files I can open but wen i open xd file (sfera v2.2.xd) I see Error 48 please help me

      • Artem Knysh commented  ·   ·  Flag as inappropriate

        Other xd files I can open but wen i open xd file (sfera v2.2.xd) I see Error 48
        please help me

      • Abdullah Anis commented  ·   ·  Flag as inappropriate

        The same is happening with me Error 48 i cant open the file i was working with since 5 days and suddenly this comes up @nina Ramos

      • Anonymous commented  ·   ·  Flag as inappropriate

        USER STORY:
        Using Mac OS - High Sierra (10.13.4), I'm working through a similar issue of getting an error message when trying to open a file I saved the file to Adobe CC file storage only minutes prior without shutting down computer or executing an update in between sessions within XD.

        STEPS:
        • Working in XD file (V 8.1.22.2)
        • Save file to cloud
        • Try to open file
        • Receive error message as follows.

        ***ERROR_MESSAGE_BELOW***

        There was an error opening the file [FILENAME].xd
        (Error code: 48)

        ***ERROR_MESSAGE_ABOVE***

      • heart commented  ·   ·  Flag as inappropriate

        Hi I got the same problem after update the Adobe XD. In my case it happened only with the file that I haven't saved before having update.

        Steps:
        1. Working with the file
        2. Unintentionally shutdown the computer without saving that file.
        3. Start the windows and update Adobe XD before opening that file
        4. Try to open that file but cannot and get the error 48. However, there is no problem with other files.

        Hope this help

        Thank you.

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