Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Fonts not loading from Font Managers

    About my Computer:
    Surface Pro 2017 i7 16GBram
    Windows 10 Version 1703 Build 15063.540

    1. Experience Design CC (Beta) v. 0.8.22

    2. Launch a Font Manager (Fontbase or NexusFont), Open existing or new project in XD, Select existing text or create new text, click on font list dropdown on XD.

    3. Fonts loaded on Font Manager (Fontbase or NexusFont) SHOULD appear in the font list dropdown in XD.

    4. Fonts loaded on Font Manager (Fontbase or NexusFont) DOES NOT appear in the font list dropdown in XD.

    48 votes
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      45 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 36 votes
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        35 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Please check temp directory for autosaved file,
        MAC: `~/Library/Application Support/Adobe/Adobe XD CC`
        WIN: USERPROFILE\AppData\Local\Packages\Adobe.CC.XD.Dev_adky2gkssdxte\LocalState\`

        We could use more details to help dig into what’s going on.

        - XD version
        - OS version
        - Where are you saving the file
        - What were you doing exactly the last time you saved the file before observing this issue

        In addition to the above details, it would also assist our investigation if you could share the following files:
        - XD file where you see the problem
        - Creative Cloud log files, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      • Sharing error (44:77:0)

        1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
        2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
        3. Sharing should be succesfull.
        4. Error 44:77:0 is shown.

        Tried multiple times, with smaller and bigger artboards. The error is always the same.

        30 votes
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          39 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Undo (cmd + z) stops working

          I have discovered that the undo function (cmd + z) stops working in XD after I have worked on a document for a while. Things that I typically undo is positioning of elements. Undo starts working again if you quit and reopen XD.

          This has happened a few times the last week.

          Environment details:
          - macOS High Sierra Version 10.13.6
          - Adobe XD version 11.0.22.10

          28 votes
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            23 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
          • Can't save project

            <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
            I tried other names and tried saving it to different locations, but it didn't work.

            28 votes
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              29 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Eyedropper selection area appears black - does not choose color

              Adobe XD version 11.0.22.10

              Step to reproduce:
              1) Select any element in design
              2) In Appearance Panel, click eyedropper tool for either Fill or Border color
              3) Note appearance of Eyedropper selection circle (filled in black). Design not visible within this selection circle.
              4) Clicking (as if to select a color via the eyedropper tool) selects a transparent color, no matter where you click or what color is desired.

              Expected result: normal usage of the eyedropper tool

              Actual result: eyedropper selection circle filled with black, does not select any color other than transparent.

              This seems to be a new issue…

              24 votes
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                32 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • [Win 10] Incorrect display when re-ordering layers

                windows 10
                GTX 1080 (latest drivers 399.07).

                Reordering layers (not only groups) randomly (i'd say 1 every 10 reordering wihtout noticable pattern) leaves a persistent ghost of the dragged item (even outside the application, ie on the desktop) and reordering stops working after that.

                Ghost is often presented as a slashed red circle within a grey square, in the case of dragging a single layer (screenshot attached)

                This bug has been present since this feature was introduced in XD.
                Every session of my work in xd is plagued with this issue.

                13 votes
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                  11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

                  Thanks for the additional information. There seem to be a number of issues you’re seeing.

                  For layers re-order, there were some improvements incorporated into XD a few builds ago. But sounds like that may not be helping in your case.

                  The biggest culprit for Win10 performance issues in XD is video card incompatibility. For this, verifying that you 1) your card is supported in the Win10 OS you’re working with & 2) you have the latest driver, will address a significant number of issues.

                  To better understand what’s going, having the following helps to narrow things down:
                  - XD version
                  - OS version
                  - video card model & driver version
                  - Is the problem observed in all files? Or just some
                  - How do other UWP apps behave?

                  Thanks!
                  Nina

                • XD is slower to respond in MacOS 10.14

                  Since MacOS Mojave, the app will start to lag after being open for a period of time (5-10mins). If you close and open XD again, the problem will go away temporarily, until another 5-10 mins.

                  6 votes
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                    5 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                  • Wrong position of click area in browser

                    The area for click not in right position. Then browser open in full screen the bug exist - then i decrease the size a bug disappear.

                    5 votes
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                      bug-investigation-in-progress  ·  10 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can not export After Effect files

                      Version of Adobe XD: 13.0.12.14
                      Steps to reproduce the issues: files > export > After Effect
                      Expected result: export AE file successfully
                      Actual result: display "There was a problem exporting your asset."

                      Please help me~ thanks

                      4 votes
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                        7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                      • Not Able To Install Any Plugins

                        I am unable to install any plugins in the October 2018 release version of XD

                        4 votes
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                          12 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        • [Win] Frequently Crashing

                          Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

                          4 votes
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                            5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                          • prototype link

                            My Adobe XD prototype links are not holding. I am saving my Adobe XD files in the new Google Stream File drive, and I see in the manage links, the prototype link is there, although when I open the Adobe XD file to update (push to update the prototype link), there isn't an "Update link" button, it's just a "Create Link" button, even though it was already created. Somehow the actual Adobe XD file and the prototype link, are not linking.

                            4 votes
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                              bug-investigation-in-progress  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Firefox: links in broswer view are shifted when artboard is to long.

                              Version of Adobe XD: 13.1.32.8

                              Steps to reproduce the issues:
                              - Create two artboards
                              - Make the first artboard at least 5000px tall and add an element to it
                              - Link the entire artboard to the other artboard
                              - Save, then publish a prototype
                              - Open the link in Firefox
                              - Hover around the first artboard and you will find that the right side and bottom of the artboard is not linked (no pointer cursor).

                              If the artboard is around 3400px tall or shorter the link does not shift. It seems that as soon as the artboard goes taller than…

                              3 votes
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                                2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →

                                Greetings Colin:

                                Thanks for the detailed steps + XD file!

                                I did some looking and here’s what I found. On the prototype you share, I am able to reproduce the problem you state. When opening the file in XD, I noticed that you had vertical scrolling enabled on both artboards. On the home artboard viewport was set to the height of the artboard (5000). I changed that to be 1080 and now when looking at the published prototype the bottom right shows that it has a link to another artboard. However, I do notice that along the right edge there’s a buffer where it doesn’t trigger the hand pointing cursor. https://xd.adobe.com/view/48fba056-d3c5-41bd-622d-907681ca931a-3eca/ (added a shape at the bottom right for visual reference).

                                Looking into it more but hope the above helps in case you’re working with taller than 3400px artboards.

                                Thanks!
                                Nina
                                Adobe XD

                              • svg files

                                Can not open files svg files!

                                Fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                                3 votes
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                                  bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                • Unable to Publish when on VPN

                                  Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

                                  There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
                                  - Communication over port…

                                  3 votes
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                                    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                    Configure Charles
                                    1. Launch the Charles app
                                    2. Enable SSL Proxying for the endpoints used by XD
                                    3. Go to Proxy → SSL Proxying Settings…
                                    4. Click the “Add” button
                                    5. Add the following hosts (leaving other fields blank):
                                    - Host: *.adobelogin.com
                                    - Host: *.adobesc.com
                                    - Host: *.adobe.io
                                    - Host: *.amazonaws.com
                                    6. Set Recording Settings
                                    - Go to Proxy → Recording Settings…
                                    - Select the “Include” tab
                                    - Add the following hosts (leaving other fields blank):
                                    - Host: *.adobelogin.com
                                    - Host: *.adobesc.com
                                    - Host: *.adobe.io
                                    - Host: *.amazonaws.com
                                    7. Quit Charles

                                    Publish a prototype from XD
                                    1. Launch the Charles App
                                    2. Switch to the Sequence view in Charles
                                    3. Launch XD and open a design file
                                    4. Select the Share icon
                                    5. Select Publish Prototype
                                    6. Click “Create Public Link”
                                    7. When the operation completes, return to Charles
                                    8. Select File → Save Session As…
                                    9. Provide a file…

                                  • Latest Release Bugs

                                    1. Shortcuts for saving files and grouping objects don't work when we have many slides in production on a single file.

                                    2. Adobe XD freezes after PC wakes up from sleep. Resumes after 10 secs, Max.

                                    3. Adobe XD Unable to Launch at first start after a fresh reboot. Works perfectly after a slight delay at 2nd time.

                                    4. Exo font when used gets the top of the words cut of during typing, which makes us unable to see what's being written. But displays all of it after finishing writing.

                                    All of the above can be reproduced.

                                    I am using…

                                    3 votes
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Using "Background Blur" slows down Adobe XD

                                      Whenever I use "Background Blur" on an object, the software starts lagging and sometimes it also disables any keyboard actions.

                                      System specs -
                                      - Windows 10 64-bit
                                      - 8 GB Ram
                                      - Intel i3 3rd generation

                                      3 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Prototype blurry and squished

                                        Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

                                        I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

                                        My XD version is up-to-date XD CC, using a MAC.

                                        Any help would be appreciated. If we cannot use the prototype feature XD is useless.

                                        2 votes
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                                          6 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Auto Animate: Unable to morph colour from one shape to another

                                          I saw the video "What's new in Adobe XD" where it shows one screen changing colour to another screen - https://youtu.be/bx5kzCmVFrM?t=1746

                                          So I tried to do it with this example gif and it doesn't work.

                                          Even on the Adobe XD Updates page, you mentioned you can change the color between two artboards.

                                          What's going on?

                                          2 votes
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                                            bug-investigation-in-progress  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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