Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    251 votes
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      212 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Clicking on TEXT, to expand the font menu, adobe XD disappears. (closes/crashes)

      1. Version 7.0.12.9 Windows 10 64Bit

      2. Start a new document, click the text tool in an artboard, click to expand the font/text menu to pick a new font.

      3. Expect Font menu to expand.

      4. Adobe XD disappears.

      Additional Info: Already using latest stable graphics card drivers. It appears to be a problem with building the text menu to include all the fonts on my system. I have 2 identical PC builds, one of which adobe XD functions correctly, and one with the afore mentioned problem.

      Windows event log:

      Faulting application name: XD CC.exe, version: 7.0.12.9, time stamp: 0x5ab2d8f8 …

      31 votes
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        37 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Can't save project

        <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
        I tried other names and tried saving it to different locations, but it didn't work.

        27 votes
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          28 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Julie:

          Where are you saving the file? I think the location may be having some trouble. Wondering if you tried saving to a different place when you saw the “can’t save” dialog. Also curious if the dialog had any further info. Error 48 indicates the file has been corrupted during the last save, we’ve not been able to recover any files once they’re in this state :(

          -Nina

        • Error 48 on Adobe XD. When I want to start my file

          URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

          26 votes
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            22 comments  ·  Flag idea as inappropriate…  ·  Admin →

            The team is investigating this. Once the file has gotten in this state, it would help us to understand how it got this place.

            See earlier posts for details the team is looking at to help resolve. As well as Mihai’s more recent details re: recovery files location for Mac. For Win, recovery files can be found in C:\Users\username\AppData\Local\Packages\Adobe.CC.XD.Dev_adky2gkssdxte\LocalState

          • Undo (cmd + z) stops working

            I have discovered that the undo function (cmd + z) stops working in XD after I have worked on a document for a while. Things that I typically undo is positioning of elements. Undo starts working again if you quit and reopen XD.

            This has happened a few times the last week.

            Environment details:
            - macOS High Sierra Version 10.13.6
            - Adobe XD version 11.0.22.10

            18 votes
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              15 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
            • [Win 10] Incorrect display when re-ordering layers

              windows 10
              GTX 1080 (latest drivers 399.07).

              Reordering layers (not only groups) randomly (i'd say 1 every 10 reordering wihtout noticable pattern) leaves a persistent ghost of the dragged item (even outside the application, ie on the desktop) and reordering stops working after that.

              Ghost is often presented as a slashed red circle within a grey square, in the case of dragging a single layer (screenshot attached)

              This bug has been present since this feature was introduced in XD.
              Every session of my work in xd is plagued with this issue.

              6 votes
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                10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
              • Keyboard stop working

                When I'm using the software my keyboard stops and I cant do anything. But if I make the same think like 'ctrl+z' with my mouse works normaly.

                5 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • prototype link

                  My Adobe XD prototype links are not holding. I am saving my Adobe XD files in the new Google Stream File drive, and I see in the manage links, the prototype link is there, although when I open the Adobe XD file to update (push to update the prototype link), there isn't an "Update link" button, it's just a "Create Link" button, even though it was already created. Somehow the actual Adobe XD file and the prototype link, are not linking.

                  4 votes
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                    bug-investigation-in-progress  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Latest Release Bugs

                    1. Shortcuts for saving files and grouping objects don't work when we have many slides in production on a single file.

                    2. Adobe XD freezes after PC wakes up from sleep. Resumes after 10 secs, Max.

                    3. Adobe XD Unable to Launch at first start after a fresh reboot. Works perfectly after a slight delay at 2nd time.

                    4. Exo font when used gets the top of the words cut of during typing, which makes us unable to see what's being written. But displays all of it after finishing writing.

                    All of the above can be reproduced.

                    I am using…

                    3 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Using "Background Blur" slows down Adobe XD

                      Whenever I use "Background Blur" on an object, the software starts lagging and sometimes it also disables any keyboard actions.

                      System specs -
                      - Windows 10 64-bit
                      - 8 GB Ram
                      - Intel i3 3rd generation

                      3 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Content missing on publishing

                        I have created for my company a Organigrama with all the team members. The project should be ready this week !
                        But there is huge white mask hidding my content (on scrolling) !!!!!
                        The page is 1920 x 10040 px.
                        Please help is urgent.

                        2 votes
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                          0 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                        • Prototype switching width automatically between screens bug

                          Hello, I've encountered this bug where the screens change width automatically in the online prototype:

                          1. XD version 12.0.12.10
                          2. Create 1920x1080 artboard, make second artboard 1920x2000 (or any height higher than 1080), link screens and publish prototype.
                          3: First artboard full screen full 1920 width, go to second artboard full width 1920 but has scroll.
                          4: First artboard perfect full width 1920, second artboard not full width with white borders on sides...
                          5: xd prototype link: https://xd.adobe.com/view/b4689a96-edff-45e3-462e-da7cb9ac2abd-c259/?fullscreen

                          This only happens online version, not in preview mode inside adobe xd.

                          I really need help with this since it ruins the…

                          2 votes
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                            bug-investigation-in-progress  ·  5 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                          • pan

                            XD seems to get stuck in Zoom model for me and does not pan at all. I use a dell laptop with a touch pad and Windows 10. You tend to get stuck in Zoom and your work area/project totally disappears off screen. There is no way to get the pan feature to work so that you relocate your work. The only way I could get through the tutorial was to zoom in on parts of it section by section. I'm used to applications that zoom when you click the zoom button and then automatically stop zooming when you stop…

                            2 votes
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                              0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            • Unable to Publish when on VPN

                              Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

                              There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
                              - Communication over port…

                              2 votes
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                                3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                Configure Charles
                                1. Launch the Charles app
                                2. Enable SSL Proxying for the endpoints used by XD
                                3. Go to Proxy → SSL Proxying Settings…
                                4. Click the “Add” button
                                5. Add the following hosts (leaving other fields blank):
                                - Host: *.adobelogin.com
                                - Host: *.adobesc.com
                                - Host: *.adobe.io
                                - Host: *.amazonaws.com
                                6. Set Recording Settings
                                - Go to Proxy → Recording Settings…
                                - Select the “Include” tab
                                - Add the following hosts (leaving other fields blank):
                                - Host: *.adobelogin.com
                                - Host: *.adobesc.com
                                - Host: *.adobe.io
                                - Host: *.amazonaws.com
                                7. Quit Charles

                                Publish a prototype from XD
                                1. Launch the Charles App
                                2. Switch to the Sequence view in Charles
                                3. Launch XD and open a design file
                                4. Select the Share icon
                                5. Select Publish Prototype
                                6. Click “Create Public Link”
                                7. When the operation completes, return to Charles
                                8. Select File → Save Session As…
                                9. Provide a file…

                              • [Win] Frequently Crashing

                                Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

                                2 votes
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                                  5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                • Color picker shows only black

                                  doesn't sample colors and turn the selected item into opacity 0%

                                  2 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Italic moving in text outside the artboard

                                    1) latest version
                                    2) If I select a word that is obviously in the text box but outside the artboard to switch regular/italic, the selection is moving and the selected word is half regular half italic, but the next word too.
                                    3) cmd Z don't work for regular/italic

                                    2 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Ah I see more clearly what you mean. It sounds like XD may be having a problem with some formatting coming in from Word. As a workaround, I suggest you work with TextEdit app document, set to ‘Plain Text’ for any text you want to copy into XD.

                                      I’ve not been able to reproduce on my end.
                                      It would help me lots if you could share the Word document with me.

                                      Much appreciated!
                                      Nina

                                    • Browser preview is messed up

                                      My preview is all messed up.
                                      1-my browser preview (tested on 2 browsers) and it doesn't follow the same size of the artboard (it's much smaller)
                                      2-Some items got duplicated
                                      3-some reactangles got messed up
                                      4-some images got messed up

                                      2 votes
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Preview broke in Chrome and is not fixable by clearing browser data.

                                        Online preview is not working, anymore. White screen in Chrome with some errors in the console and partially while on Android (Chrome). I cleared all data and even restartet. Stays broken in Chrome.

                                        copy of Chrome log:
                                        main.min.js:1 A parser-blocking, cross site (i.e. different eTLD+1) script, https://c.evidon.com/geo/country.js, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load, it will be confirmed in a subsequent console message. See https://www.chromestatus.com/feature/5718547946799104 for more details.
                                        U @ main.min.js:1
                                        17:27:44.641…

                                        1 vote
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                                          1 comment  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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