Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. 60 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. XD to AE export not working

    Windows 10 user, latest builds of Xd (14.0.42.14) and Ae (16.0.1 (build 48)) installed, when attempting to export assets from Xd to Ae, it does not work. Workflow is: 1) select assets from within Xd 2) select Export/After Effect from Xd menu, 3) nothing happens. Interesting, but after one attempt at exporting, any subsequent attempts show the export to AE option grayed out. I have tried with AE open and closed with the same result.

    29 votes
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    28 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    @Adrien: Can you check the following and let me know if this helps?

    - Check if you have a file named AEXD.aex under PROGRAMFILES\Adobe\Common\Plug-ins\7.0\MediaCore\Public

    - If the plugin is missing you could try reinstalling Adobe XD, though I’d be very interested on any particularities of the initial setup that led to this situation.

  3. 11 votes
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    20 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. getSharedResourcesFilePath(): Could not load component: Code: 52

    Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

    getSharedResourcesFilePath(): Could not load component: Code: 52

    Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

    Version of Adobe XD: 14.0.42.14 (Starter)
    Version of Creative Cloud: 4.7.0.400
    Version of Creative Cloud Sync: 4.1.0.29
    Windows 10 Pro Version 1703 8GB RAM

    Steps to reproduce the issues:
    1. Launch Xd.
    2. Click Cloud Documents > Desired File.
    3. Click…

    11 votes
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    14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Sorry, we can't open this document" on Cloud Document

    - Adobe XD (Feb 2019 update)
    - Creative Cloud 4.8.0.421
    - Creative Cloud Sync 4.1.0.29
    - Windows 10 Pro 64-bit (10.0, build 17134)

    Let me explain the issue here
    I was using XD and was working on a cloud document
    Then my laptop shutdown abruptly
    Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

    The blue marker in the image is pointing at the document I have an issue with

    8 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    @D_Gill, Christoph:

    Can you share some system logs to help with investigation? Please post to cloud location and email link to xduv@adobe.com Be sure to include system details & add post link for reference.

    Details:
    - XD version
    - OS version
    - CoreSync version
    - Creative Cloud desktop application version

    Logs,
    - Adobe Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks!
    Nina

  6. Vector from CC Libraries loads blurry

    With the new update I've tried utilizing the new ability to use vectors in CC Libraries. However, when I drop them into my XD document, they never load fully and just show blurry with a refresh button over top.

    I've tried closing all of my adobe tools including the CC software manager as well as tried refreshing the images several times in XD.

    Currently on a Mac Mini.

    8 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Adobe XD is constantly crashing on MacOS 10.14.4 when opening a File

    After updating MacOS to the latest version 10.14.4, Adobe XD keeps crashing when I try to open any .xd file.
    Reinstalling the Application did not help to solve this problem.

    MacOS 10.14.4 / AdobeXD 17.0.12.11

    7 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  8. After cloud documents XD takes forever to launch/start

    Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

    6 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. [Win] Frequently Crashing

    Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

    6 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. prototype link

    My Adobe XD prototype links are not holding. I am saving my Adobe XD files in the new Google Stream File drive, and I see in the manage links, the prototype link is there, although when I open the Adobe XD file to update (push to update the prototype link), there isn't an "Update link" button, it's just a "Create Link" button, even though it was already created. Somehow the actual Adobe XD file and the prototype link, are not linking.

    5 votes
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    bug-investigation-in-progress  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Repeat grid is now including shadow in the spacing value

    When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

    version: 14.0.42.14

    4 votes
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    5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  12. XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

    1. Adobe XD 14.0.42.14
    2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
    3. Expecting to write "ć" and "ł"
    4. Nothing happens after trying to type those letters.

    Adobe! ;) ;) ;) - please ;););) again????? ;););)

    Thanks!!!!!

    4 votes
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    5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  13. Dissolve transition flickering (blinking) to the top of the page when not supposed to

    Scenario:
    - scroll down
    - click a button which is set to "dissolve" and "preserve scroll position"

    Expected outcome: smooth (fade out - fade in) transition to the next page

    Bug outcome: screen jumps (flickers) to the top of the current page THEN transitions to the next page.

    See this example prototype: https://xd.adobe.com/view/c11bbd2e-3158-4636-4dd1-3dadc61e3211-b72a/

    I think it's similar (but not the same) to this issue: https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34939726-transitions-between-overlays-blink-the-screen

    4 votes
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    4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  14. svg files

    Can not open files svg files!

    Fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    4 votes
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    bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  15. We can't verify your subscription status

    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

    Any idea? Thanks

    3 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  16. installed plugins missing after updating XD

    After updating to the latest version of XD, my installed plugins where gone and I've had to reinstall them again.

    3 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Wrong font weight on iOS device preview

    When I preview my designs on my iPhone X, it always shows a very thin font weight. This makes it very difficult to design with Adobe XD. When I preview on the computer, it displays correctly but this isn't nearly as helpful to look at. The font I'm using is a Google font called IBM Plex Sans. I have confirmed it's displaying the correct font but the weight is wrong. Please help!

    3 votes
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    bug-investigation-in-progress  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Firefox: links in broswer view are shifted when artboard is to long.

    Version of Adobe XD: 13.1.32.8

    Steps to reproduce the issues:
    - Create two artboards
    - Make the first artboard at least 5000px tall and add an element to it
    - Link the entire artboard to the other artboard
    - Save, then publish a prototype
    - Open the link in Firefox
    - Hover around the first artboard and you will find that the right side and bottom of the artboard is not linked (no pointer cursor).

    If the artboard is around 3400px tall or shorter the link does not shift. It seems that as soon as the artboard goes taller than…

    3 votes
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    2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Colin:

    Thanks for the detailed steps + XD file!

    I did some looking and here’s what I found. On the prototype you share, I am able to reproduce the problem you state. When opening the file in XD, I noticed that you had vertical scrolling enabled on both artboards. On the home artboard viewport was set to the height of the artboard (5000). I changed that to be 1080 and now when looking at the published prototype the bottom right shows that it has a link to another artboard. However, I do notice that along the right edge there’s a buffer where it doesn’t trigger the hand pointing cursor. https://xd.adobe.com/view/48fba056-d3c5-41bd-622d-907681ca931a-3eca/ (added a shape at the bottom right for visual reference).

    Looking into it more but hope the above helps in case you’re working with taller than 3400px artboards.

    Thanks!
    Nina
    Adobe XD

  19. Unable to Publish when on VPN

    Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

    There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
    - Communication over port…

    3 votes
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    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Configure Charles
    1. Launch the Charles app
    2. Enable SSL Proxying for the endpoints used by XD
    3. Go to Proxy → SSL Proxying Settings…
    4. Click the “Add” button
    5. Add the following hosts (leaving other fields blank):
    - Host: *.adobelogin.com
    - Host: *.adobesc.com
    - Host: *.adobe.io
    - Host: *.amazonaws.com
    6. Set Recording Settings
    - Go to Proxy → Recording Settings…
    - Select the “Include” tab
    - Add the following hosts (leaving other fields blank):
    - Host: *.adobelogin.com
    - Host: *.adobesc.com
    - Host: *.adobe.io
    - Host: *.amazonaws.com
    7. Quit Charles

    Publish a prototype from XD
    1. Launch the Charles App
    2. Switch to the Sequence view in Charles
    3. Launch XD and open a design file
    4. Select the Share icon
    5. Select Publish Prototype
    6. Click “Create Public Link”
    7. When the operation completes, return to Charles
    8. Select File → Save Session As…
    9. Provide a file…

  20. Latest Release Bugs

    1. Shortcuts for saving files and grouping objects don't work when we have many slides in production on a single file.

    2. Adobe XD freezes after PC wakes up from sleep. Resumes after 10 secs, Max.

    3. Adobe XD Unable to Launch at first start after a fresh reboot. Works perfectly after a slight delay at 2nd time.

    4. Exo font when used gets the top of the words cut of during typing, which makes us unable to see what's being written. But displays all of it after finishing writing.

    All of the above can be reproduced.

    I am using…

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe XD: Bugs

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