Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Windows] Pinch gestures and two-finger pan may not work on trackpads (J35123)

    If you’ve worked on the Mac version of the application, you may be using the pinch gestures and two-finger pan on your laptop’s trackpad. We’ve discovered, quite to our dismay, that some Windows machines do not respond to these gestures reliably, as some work only when extended displays are plugged in, and others work only when they’re not. We’re working to resolve the problem, but you may want to consider using the keyboard shortcuts to zoom in and out (Ctrl+-and Ctrl+=) and holding down the space key to convert the pointer to the hand icon.

    [Windows] Es kann vorkommen, dass…

    72 votes
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      92 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 65 votes
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        39 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • [Windows] XD does not launch for users with spaces in their home directory (G14490)

        Space: the final frontier. Unfortunately, space is one of those things that XD isn’t handling well; if you can’t launch XD on Windows, you should check to see if you have a space or period in your home directory. We're working on a solution to the problem and will update you with the latest information when we have it!

        63 votes
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          27 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi, everyone-

          First of all, on behalf of the Adobe XD team, we apologize for the inconvenience of this bug. While we try our utmost to ensure that we don’t have significant problems with Adobe XD, sometimes things happen.

          I’m very happy to say that we just released a fix for this issue. Windows 10 users with spaces and periods in their home directories should now be able to use XD’s January beta. Please go to the Creative Cloud desktop, select the gear, and select “Check for App Updates.” A new version of XD should be available for you to download.

          Thanks again for your patience!

          Elaine Chao (@elainecchao)
          Product Manager
          Adobe Experience Design CC

        • [Windows] XD reopens unchanged files from the previous session (G18894)

          Everyone has things they would rather forget, like those particularly embarrassing experiences from adolescence that pop up into conversation every once in a while. Similarly, XD for Windows 10 occasionally gets into a cycle where it will open every single window you had in your last session, even if you saved and closed the file. If this happens, you should close the application and delete the files in C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState.

          [Windows] XD öffnet ungeänderte Dateien aus der vorherigen Sitzung
          Für uns alle gibt es Dinge, die wir lieber wieder vergessen, und an so manche peinliche Erfahrungen aus der Jugend möchten wir…

          56 votes
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            29 comments  ·  Flag idea as inappropriate…  ·  Admin →

            We’ve addressed this bug in our August release of Adobe XD! If you don’t seen an update immediately, launch the Creative Cloud desktop app, click the gear icon, and select “Check for App Updates.”

          • Can't publish prototypes. (Error 44:63:0)

            Can't publish prototypes. (Error 44:63:0)

            Publishing gets to 75% and then crashes with the following error message:

            There was a problem uploading your design (error 44:63:0).

            I have tried uninstalling XD and re-installing it and turning off my computer but am still experiencing the same problem. please fix as soon as possible.

            I am using Windows 10.

            46 votes
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              61 comments  ·  Flag idea as inappropriate…  ·  Admin →

              The bugs are reported in this post have been fixed in XD 11 which is now available. If you’re still seeing the problem as described here (both in behavior and error message) comment further. If you see similar issues but not the same as the one here, best to open new report to accurately track and update investigation.

              Thanks!
              Nina

            • [Android] Font not found: Roboto

              Using the Android XD app, when I display a prototype that uses Roboto I get a message: Font not Found Roboto Regular/Medium/Bold/etc. and all text uses Roboto Regular.

              44 votes
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                16 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 0.6.12.17 crashing permanently

                I cant reproduce what is happening, because XD now crashed just by bringing it into the foreground of my screen. The other 5 times today I also did nothing special. One time changing the space on my second screen.

                And as XD doesnt autosave I lost something between 1 and 2 hours of work today.

                Thanks Adobe for such a great product! So as 2 hours of work cover a Sketch licence I might just switch to that.

                39 votes
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                  15 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  The issue with crashing on Mac has been fixed in the April release, which is now available through the Creative Cloud. If you don’t see an update, click on the gear icon and select “Check for App Updates.”

                  Thanks,

                  -Elaine

                • Copy Paste Symbol in Prototype mode does not paste nested wire links - Windows

                  XD v 8.0.22.11
                  Copy and Paste a Symbol with a object inside which has a link to another page - to another page.
                  Expected Result: Wire link remains in newly pasted symbol
                  Actual Result: Wire link is removed in newly pasted symbol

                  Worked before new update but not now. Works on my colleagues mac but not my Windows 10.

                  PLEASE FIX IMMEDIATELY

                  36 votes
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                    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Copy Paste / Undo Redo are disabled

                    Macbook Pro OS 10.13.4

                    XD Latest Version. I cannot copy / paste anything and undo / redo are completely disabled. I've restarted machine, reinstalled software and signed out of CC / etc. This issue is leaving me dead in the water.

                    34 votes
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                      37 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • [Windows] Cannot save file for users with complex characters in user names (G13648)

                      When a team releases a product into the wild, it's often after agonizing months or years of designing, developing, and testing. Every once in a while, though, certain things we've tested extensively weren't tested in the right environment. In this case, some users with complex characters in their user names are unable to save files or open UI Kits. We're currently working on a developing a fix for this critical issue, but if you're desperate to try out Adobe XD, you can create a new user on your machine with a name and user account with only letters from a-z…

                      33 votes
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                        9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        We’ve fixed this issue in the March release of Adobe XD. You can check for the latest app update by going to the Creative Cloud desktop application, selecting the gear, and selecting “Check for App Updates.”

                        Contrary to popular opinion, this was not a particularly easy fix for us to make. Thanks for your patience!

                        -Elaine

                      • Setting font size sets opacity instead

                        Using Windows v10.0.14393 and XD v3.1.1.2.2

                        --------------------

                        Steps to reproduce:

                        1) Select text in my design with the type tool
                        2) Select font size value in the TEXT pane and type in a new value (e.g. 12)
                        3) Hit enter

                        Expected Result:

                        1) New font size value applied to text in design

                        Actual Result:

                        1) The operation sets the Opacity of the text object to that value

                        I usually need to repeat steps above until font size is properly set. This happens intermittently and is difficult to predict. Not sure what I'm doing to make this happen

                        Also, would like…

                        29 votes
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                          23 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Paul:

                          Sorry to hear you’re encountering a problem with this. This report is a bit old (filed against XD 3) – can you please create a new post with the following info?
                          - XD version
                          - OS version
                          - Detailed steps of what you’re doing, where it goes wrong and what you expect
                          - If possible recording showing the issue

                          Thanks!
                          Nina
                          Adobe XD

                        • June 2018 release: "Unknown error. Please try again later" and missing artboards in shared prototypes

                          This issue has a number of symptoms:

                          * After updating to the June 2018 release, the update prototype progress freezes at 50% complete. No amount of restarting or resaving files has solved this...
                          * When viewing a shared prototype only the message "Unknown error. Please try again later." is shown
                          * When viewing a shared prototype some artboards are missing and just show grey

                          25 votes
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                            35 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hiya Christian!

                            The white screens usually indicate WebGL is disabled. Not sure if you’ve seen our help page for troubleshooting this, https://helpx.adobe.com/xd/kb/issue-view-web-prototypes.html

                            If you’re still seeing problems loading prototypes, would you mind terribly opening a new report? I want to make sure we’re tracking the problem you’re seeing which may be different from the one reported in this post.

                            Thanks!
                            Nina
                            Adobe XD

                          • Changing font by typing name doesn't work well (no autocomplete, case sensitive) - after going fullscreen

                            When I want to change the font - the only way I can change it is if I scroll through the dropdown and click the font. If I type the font name, and click tab or enter, it just defaults back to Helvetica.

                            24 votes
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                              28 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Pushpa:

                              The bug you’re describing is different than the one in this report. It sounds like there is something wrong with your font file. I suggest you exit all Adobe programs and re-install. If issue persists, be sure to contact your font vendor for any additional information.

                              If you find the problem is with Adobe XD only, be sure to file a new bug report for investigation.

                              Thanks!
                              Nina
                              Adobe XD

                            • [Windows 10] Ctrl activate Zoom when i hold space bar, OMG

                              After the new update, when i press ctrl+shift+G or other letters the space bar become the Zoom function. The only way to get out of that is to press top right on play.

                              22 votes
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                                11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Prototypes slow to load

                                Prototypes that have fixed elements and/or overlays are very slow to load after the June 2018 release of XD.

                                -have not tried prototypes without fixed or scrollable elements
                                -makes loading prototypes painfully slow and feels counterproductive to share with Dev team members

                                18 votes
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                                  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can't import .sketch files (Sketch v50)

                                  Can't import .sketch saved by Sketch v50.
                                  I could find nothing in all artboards.

                                  Thanks.

                                  18 votes
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                                    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • XD crashes when clicking on the artboard with text tool

                                    I have a bug in Version 2.0.32.10, when I try to use the text tool, XD crashes completely.

                                    My colleague doesn't have the issue, so my guess is that XD is going through all my fonts and finds something that it can't handle. Would be nice to have a general direction of what to look for.

                                    Thanks

                                    18 votes
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                                      14 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      We just released XD 2.1, which fixes this issue. If you don’t see the update immediately, launch the Creative Cloud desktop application, click on the … button in the upper right hand corner, and select “Check for App Updates.” Thanks again for your patience as we worked to resolve this issue!

                                      -Elaine

                                    • Name cropped when exporting artboards to pngs

                                      Version 0.6.32.12 Beta

                                      I try to export multiple artboards, already naming them as I want, I export to png, when I check the pngs name: the name are not exported properly (it’s cropped randomly), some cropped, some doesn’t.



                                      For example,
                                      Expected result: “Mockup01 - without collaboration - 170620.png” 

                                      Actual result: “Mockup01 - without colla.png”

                                      It's never happen on previous version. I'm using Mac.

                                      18 votes
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                                        bug-fixed  ·  17 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Crash while saving in Windows 10

                                        One or two times a day, I've been experiencing the shut down while I'm saving files. It's on my local server and I'm using window10. I'd rather degrade my xd version from the newest one since the issues is happening after I updated recently.

                                        Here is summary below.

                                        window 10

                                        1. the shut down while saving file and lost like 2-3hour works even I saved with short cut every 30min.

                                        2. Generally, saving and open a file take me at least 1 min depends on how big it is which isn't this way previously.

                                        17 votes
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                                          7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          This issue has been fixed in the May release of Adobe XD! To check out the latest version, go to the Creative Cloud desktop app! If you don’t see the update, you can select the gear and click on “Check for App Updates.”

                                          -Elaine

                                        • Win10 RS5 Beta: XD Crashes on Launch (#49656)

                                          Adobe XD does not start after upgrade of the windows version 17627. It just shows gray screen and after few second close. Reinstallation and other methods on various Adobe forums and google sources not working. We recommend holding off on installing this beta build of Windows 10 if at all possible while we research the issue.

                                          Windows 10 RS5 Bêta : XD se bloque au lancement
                                          Adobe XD ne démarre pas après la mise à niveau de la version Windows 17627. Un écran gris apparaît et le programme se ferme après quelques secondes. Echec de la réinstallation et des autres…

                                          16 votes
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                                            15 comments  ·  Flag idea as inappropriate…  ·  Admin →
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