Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. 9 votes
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      13 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We’re happy to share that the latest version of Adobe XD fixes this problem. If you don’t see the update in your Creative Cloud desktop application, click the … in the upper right hand corner and select the “Check for App Updates” link.

      -Elaine

    • Uwanted margins on both sides of the prototype on Android browser

      Since a few days, when I'm viewing an XD prototype on my smartphone via the public link, there are some unwanted margin on both sides of the prototype, meaning I can "scroll" left and right and the prototype keeps moving.

      3 votes
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        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577)

        Our installer now has a way to detect whether or not your system is supported, which is great. Unfortunately, it’s a little too aggressive and tells us that some systems are not supported, even though they are. If this is happening to you (and you do meet the minimum system requirements), change your date format on your system by launching Control Panel > Clock, Language, and Region > Change date, time, or number formats. From there, change the “short date” format to M/d/yyyy. Then launch the Creative Cloud desktop application, select the gear icon, and click on “Check for App…

        5 votes
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          11 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We’re happy to share that the latest version of Adobe XD fixes this problem. If you don’t see the update in your Creative Cloud desktop application, click the … in the upper right hand corner and select the “Check for App Updates” link.

          -Elaine

        • Design Specs Upload Error 44

          I have just updated XD to the latest November release and attempted to publish the design specs for a document that contains 4 relatively simple artboards.

          The upload was stuck at 50% for a while and then resulted in error 44, as per the screenshot attached:

          "There was an error uploading your design (error 44)."

          The XD document was previously shared/published before updating the XD version.

          I have attempted to publish the design specs three times, each resulting in the same error.

          2 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Microsoft Surface Studio crashing

            Finding the XD program crashing multiple times on multiple Surface Studio devices.

            The main 2 experiences that crashed XD are:
            - moving from Design to Prototype
            - resizing the window

            OS was Windows 10 - Fall Creators Update (1709) build.

            Everything seemed to work fine on Surface Book, seems Studio issue.

            1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Publish Timeout Issue - Can't Cancel or Stop This Process

              We had some issues today attempting to publish (on multiple computers) both a prototype and some specs. It kept getting to 50% and stalling. There was no cancel button, or way to stop the stalled publish. Eventually it timed out and we got an error message, but it would be nice to have the option of letting it sit or canceling it and trying to publish something else or get back to our manage links screen.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Error 44 Uploading prototype

                I have updated my Xd yesterday and I'm getting problems uploading my prototypes. It keeps stalling at 75% and after waiting for long enough I get and error 44 dialog box. I'm also getting an error publishing design specs that stalls at 50%. Both were working fine yesterday but not today.
                I'm using the latest update.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Problem updating the design spec (error 55)

                  I am trying to update my design spec in XD CC (version 2.0.32.10).

                  Share > Publish Design Specs > update link

                  It will update up to 55% and then I get an error

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • PDF exports scrolling screen repeat sections cut in half by white box

                    A weird horizontal white box cuts the repeating grid in half on export of scrolling screens.

                    I don't get it with PNGs only when exporting as a single PDF with multiple screens. Other screens are exporting fine with in the same PDF.

                    It's the latest Mac version I'm using.

                    1 vote
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Crashes when opening or saving file (macOS networked account)

                      This used to work in previous versions of XD (which by the way is annoying that I cannot "rollback" to older working versions), but while running macOS 10.12.6 (Sierra) with network accounts, the newest version of XD (0.8.22.17) it crashes when opening a file (such as the tutorial file) or saving a file (see video screencast). I also saw this happen with the version immediately before the current version. For reference, the current version is working with local computer admin accounts, but that is not useful in our computer lab setup.

                      Attached is the video example and a separate crash…

                      2 votes
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                        5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • [Windows] XD reopens unchanged files from the previous session (G18894)

                        Everyone has things they would rather forget, like those particularly embarrassing experiences from adolescence that pop up into conversation every once in a while. Similarly, XD for Windows 10 occasionally gets into a cycle where it will open every single window you had in your last session, even if you saved and closed the file. If this happens, you should close the application and delete the files in C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState.

                        [Windows] XD öffnet ungeänderte Dateien aus der vorherigen Sitzung
                        Für uns alle gibt es Dinge, die wir lieber wieder vergessen, und an so manche peinliche Erfahrungen aus der Jugend möchten wir…

                        56 votes
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                          29 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          We’ve addressed this bug in our August release of Adobe XD! If you don’t seen an update immediately, launch the Creative Cloud desktop app, click the gear icon, and select “Check for App Updates.”

                        • Name cropped when exporting artboards to pngs

                          Version 0.6.32.12 Beta

                          I try to export multiple artboards, already naming them as I want, I export to png, when I check the pngs name: the name are not exported properly (it’s cropped randomly), some cropped, some doesn’t.



                          For example,
                          Expected result: “Mockup01 - without collaboration - 170620.png” 

                          Actual result: “Mockup01 - without colla.png”

                          It's never happen on previous version. I'm using Mac.

                          18 votes
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                            bug-fixed  ·  17 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • [App] Imported image not showing in mobile app live preview

                            Mobile Platform: Android (Samsung Galaxy S7)
                            Platform: Mac iOS Sierra
                            XD Mobile: version 1.2.5
                            Mode: Tethered

                            Another funky issue with images not showing in the mobile app. I have certain images which do not render in the live preview of the mobile app.

                            I've tried dragging and dropping the image into XD and using Import. The image shows in the desktop previewer, just not the mobile.

                            Anyone else having this issue? Seems to affect PNG files only (JPG seems to work all the time).

                            Try the attached image.

                            1 vote
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              We’ve fixed this bug in the September release of our mobile applications. Please do check it out and file a new bug if you’re still seeing it! Thanks,

                              -Elaine

                            • Editing character styles will apply changes to only parts of text

                              When I edit a character style (e.g. change the font-size), the effect will only be applied to parts of the text.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can't Update Shared Link / Link Status Not Synced

                                Version : 1.0.12.19 (Win)
                                1. Created link at right top share icon.
                                2. Clicked "manage links"and access to
                                <https://assets.adobe.com/assets/prototypes>.
                                3. Delete prototype created at step1 once and go back to XD. Then, shared link is still alive.
                                4. Click "share again" and clicked "Update link", however after progress, it failed with showing message "Network is offline", despite it's online in fact.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Smoothing of fonts: worse quality in August update

                                  Hello. After the program was updated, font smoothing became different. Please return the old anti-aliasing.

                                  1 vote
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    We’re happy to share that the latest version of Adobe XD fixes this problem. If you don’t see the update in your Creative Cloud desktop application, click the … in the upper right hand corner and select the “Check for App Updates” link.

                                    -Elaine

                                  • Bring to front send to back not working (Windows 10)

                                    Shortcut is not working on swedish keyboard.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Thai language problem in Windows 10's version of XD.

                                      I used Adobe XD for Windows 10 quite a long time now. Normally, most of my projects is in English language.

                                      Recently, I use Adobe XD as my primary tool to create project that use Thai language. However, when I started using in Thai language, most of object inside artboard is broken. The textbox that use Thai does not show the width and height, I cannot use guiding line to see the position of that textbox, and it is impossible to link between pages in the artboard.

                                      Right now, workaround of this problem is edit the text to be English…

                                      3 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • there was error opening the file (filename).xd error code:47

                                        Unable to open the file showing error, I am using Windows 10

                                        1 vote
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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          We’ve addressed this bug in our August release of Adobe XD! If you don’t seen an update immediately, launch the Creative Cloud desktop app, click the gear icon, and select “Check for App Updates.”

                                        • Error 503

                                          Got this error during Presentation. Please help

                                          5 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            yesterday there was a service outage that impacted all adobe.com domains. I’m really sorry you ran into this. It shoudl be resolved now.

                                            Corrinna

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