Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. 55 votes
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      46 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Sharing error (44:77:0)

      1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
      2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
      3. Sharing should be succesfull.
      4. Error 44:77:0 is shown.

      Tried multiple times, with smaller and bigger artboards. The error is always the same.

      46 votes
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        54 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 24 votes
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          26 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents

          New XD update (December 2018) works great on my main machine (Windows 10 v1803). Though on my other machine with older Windows 10 (v1703 15063.447) I get this weird behavior. Maybe it is on Windows side, but I'd liked to report it just in case.

          22 votes
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            40 comments  ·  Flag idea as inappropriate…  ·  Admin →

            @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

            Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

            If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

            Thanks!
            Nina

          • Wrong position of click area in browser

            The area for click not in right position. Then browser open in full screen the bug exist - then i decrease the size a bug disappear.

            10 votes
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              bug-investigation-in-progress  ·  11 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
            • getSharedResourcesFilePath(): Could not load component: Code: 52

              Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

              getSharedResourcesFilePath(): Could not load component: Code: 52

              Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

              Version of Adobe XD: 14.0.42.14 (Starter)
              Version of Creative Cloud: 4.7.0.400
              Version of Creative Cloud Sync: 4.1.0.29
              Windows 10 Pro Version 1703 8GB RAM

              Steps to reproduce the issues:
              1. Launch Xd.
              2. Click Cloud Documents > Desired File.
              3. Click…

              7 votes
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                10 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
              • Vector from CC Libraries loads blurry

                With the new update I've tried utilizing the new ability to use vectors in CC Libraries. However, when I drop them into my XD document, they never load fully and just show blurry with a refresh button over top.

                I've tried closing all of my adobe tools including the CC software manager as well as tried refreshing the images several times in XD.

                Currently on a Mac Mini.

                7 votes
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                  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • "Sorry, we can't open this document" on Cloud Document

                  - Adobe XD (Feb 2019 update)
                  - Creative Cloud 4.8.0.421
                  - Creative Cloud Sync 4.1.0.29
                  - Windows 10 Pro 64-bit (10.0, build 17134)

                  Let me explain the issue here
                  I was using XD and was working on a cloud document
                  Then my laptop shutdown abruptly
                  Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

                  The blue marker in the image is pointing at the document I have an issue with

                  6 votes
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                    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    @D_Gill, Christoph:

                    Can you share some system logs to help with investigation? Please post to cloud location and email link to xduv@adobe.com Be sure to include system details & add post link for reference.

                    Details:
                    - XD version
                    - OS version
                    - CoreSync version
                    - Creative Cloud desktop application version

                    Logs,
                    - Adobe Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                    Thanks!
                    Nina

                  • After cloud documents XD takes forever to launch/start

                    Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

                    5 votes
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                      4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Open Shared Cloud file Error.

                      Hi There,

                      When I was working on the same file my friend shared, after some hours XD shows below message.
                      (Attach : Desktop screenshot.png)

                      Whenever I'm Opening the file it shows below message.
                      (Attach : Desktop screenshot 1.png)

                      can you someone tell me what the issue this.

                      Thanks,
                      Mukund

                      5 votes
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                        7 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →

                        @Christopher: Are you seeing the dialog “Sorry we can’t open this document”? If so, the fix is forthcoming.

                        One recent suggestion was to check that AdobeID for login should be same on web browser + Creative Cloud desktop/XD on each system (ie, System 1 = User1 for web & XD, System 2 = User 2 for web & XD). I’ll update post with any further findings or requests.

                        Hope this helps!
                        Nina

                      • Unable to share for development

                        Adobe XD version 14.0.42.14

                        When trying to share for development, the progress doesn't move forward and the spinning wheel gets stuck at 0%, getting unable to update / create the link

                        5 votes
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                          9 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                        • Prototype blurry and squished

                          Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

                          I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

                          My XD version is up-to-date XD CC, using a MAC.

                          Any help would be appreciated. If we cannot use the prototype feature XD is useless.

                          5 votes
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                            12 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                          • prototype link

                            My Adobe XD prototype links are not holding. I am saving my Adobe XD files in the new Google Stream File drive, and I see in the manage links, the prototype link is there, although when I open the Adobe XD file to update (push to update the prototype link), there isn't an "Update link" button, it's just a "Create Link" button, even though it was already created. Somehow the actual Adobe XD file and the prototype link, are not linking.

                            5 votes
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                              bug-investigation-in-progress  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Repeat grid is now including shadow in the spacing value

                              When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

                              version: 14.0.42.14

                              4 votes
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                                5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

                                1. Adobe XD 14.0.42.14
                                2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
                                3. Expecting to write "ć" and "ł"
                                4. Nothing happens after trying to type those letters.

                                Adobe! ;) ;) ;) - please ;););) again????? ;););)

                                Thanks!!!!!

                                4 votes
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                                  5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                • [Win] Frequently Crashing

                                  Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

                                  4 votes
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                                    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • We can't verify your subscription status

                                    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

                                    Any idea? Thanks

                                    3 votes
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                                      10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Wrong font weight on iOS device preview

                                      When I preview my designs on my iPhone X, it always shows a very thin font weight. This makes it very difficult to design with Adobe XD. When I preview on the computer, it displays correctly but this isn't nearly as helpful to look at. The font I'm using is a Google font called IBM Plex Sans. I have confirmed it's displaying the correct font but the weight is wrong. Please help!

                                      3 votes
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                                        bug-investigation-in-progress  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keyboard shortcuts not working

                                        1. Version 13.1.32.8
                                        2. when entering common keyboard commands such as 'ctrl + z, ctrl + x, ctrl + c, ctrl + v' they only work occasionally
                                        3. To use keyboard shortcuts (in order of above: undo, cut, copy, paste)
                                        4. No feedback when using a keyboard shortcut as to why its not working (no consistency among instances as to why or why its not working)

                                        3 votes
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                                          bug-investigation-in-progress  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Firefox: links in broswer view are shifted when artboard is to long.

                                          Version of Adobe XD: 13.1.32.8

                                          Steps to reproduce the issues:
                                          - Create two artboards
                                          - Make the first artboard at least 5000px tall and add an element to it
                                          - Link the entire artboard to the other artboard
                                          - Save, then publish a prototype
                                          - Open the link in Firefox
                                          - Hover around the first artboard and you will find that the right side and bottom of the artboard is not linked (no pointer cursor).

                                          If the artboard is around 3400px tall or shorter the link does not shift. It seems that as soon as the artboard goes taller than…

                                          3 votes
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                                            2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →

                                            Greetings Colin:

                                            Thanks for the detailed steps + XD file!

                                            I did some looking and here’s what I found. On the prototype you share, I am able to reproduce the problem you state. When opening the file in XD, I noticed that you had vertical scrolling enabled on both artboards. On the home artboard viewport was set to the height of the artboard (5000). I changed that to be 1080 and now when looking at the published prototype the bottom right shows that it has a link to another artboard. However, I do notice that along the right edge there’s a buffer where it doesn’t trigger the hand pointing cursor. https://xd.adobe.com/view/48fba056-d3c5-41bd-622d-907681ca931a-3eca/ (added a shape at the bottom right for visual reference).

                                            Looking into it more but hope the above helps in case you’re working with taller than 3400px artboards.

                                            Thanks!
                                            Nina
                                            Adobe XD

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