Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Creating new file from homescreen fail!

    Can't creating a new file @ CS Homescreen.
    See clip.

    Windows 10 x64
    16 GB Ram
    Intel Core i7-6700
    XD Version: latest.

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      4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • all artboards are not upload on cloud server

      Version 16.0.2.8 (Starter), Creative Cloud Sync 4.2.0.25

      Before the upgrade my artboards file are upgraded 36 to 38 its working perfect but after upgrade my artboards are more then 38 i have designs all designs are link to each other but when i upload to creative cloud server its only shown 38.

      Thanks

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        bug-investigation-in-progress  ·  5 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
      • [HELP] Adobe XD Cannot Create nor Open File

        [PLEASE HELP] Hi, my adobe XD cannot open nor create a new file. When i open file, adobe automatically close and no notification or report.

        ASUS X450JB (RAM 4GB)
        Windows 10 Home (last version)
        Adobe XD (last version)

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          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • OSX mac sierra 10.13.6 and windows 10 OS 17763.253 not able to open xd file due to an update message

          Getting the message: This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

          I got adobe xd version 15.0.12.8 on mac and pc, I saved the file yesterday 07.02.2019. But when I try to open the file today I get the update message.

          So now my adobe xd file is in limbo, I am not able to open it either from mac or pc.

          MAC osx High Sierra version 10.13.6
          PC: Windows 10 version 1809 build 17763.253

          I have also tried to restart my mac and pc, but it did not help.

          a…

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            2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
          • I can't access/ view shared files between mac and Win10.

            I can't access/ view shared files between mac and Win10.

            Adobe XD V 14.0.42.14 (starter)
            Mac OS V10.14.2 (18C54)

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              1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
            • XD not starting after laptop shut down due to low battery

              I was working on a XD file when my computer shut down due to running too low on battery. I had the file saved just before this happens. However, having the laptop (Surface Pro) plugged in now, XD would not start correctly. It would remain on the start screen where I should be able to select from the recent files but i cannot click on any tile and the window closes entirely shortly after. Same happens if I try to open XD from the Creative Cloud pannel. When I double click on the xd file I have saved on my…

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                3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

                Hiya Elisabeth (just noticed I spelled your name incorrectly previously – apologies!) Really appreciate the additional investigation on your part.

                For updating drivers, here’s some info:
                https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface

                Depending on which graphic card you have, it would be good to check the manufacturer for newer drivers as the MS site may not have the latest. You can check in Device Manager, https://www.techwalla.com/articles/how-to-test-a-cpu

                For the file, unfortunately the file cannot be recovered from the published prototype, this is a separate file type. However, if the file was saved to Creative Cloud files, there should be a copy available.

                I’m looking at the error log and see the file was saved in drive G:\ – were you collaborating with someone else on this design? I have seen where sometimes more than one user makes edits to the file on a shared location can result in this scenario.

                With this message “Unable to open…

              • Bugs found in prototyping'

                While navigating from page to page, the size of one page all of sudden shrink. and the mouse keeps on showing me hover on mode on the page Knowing that i didn't do any prototype on any other element than the More button. Even when i click on the profile name it takes me back to the login page but i didn't give any order to go to the previous page.

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                  bug-investigation-in-progress  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • sketch import

                  Issues with transferring buttons/symbols from Sketch to XD (XD version 13.0.12.14). During transfer the shape and text in the button was changed. Text was not centered in the same manner as the sketch file, and button shapes were appeared modified.

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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Android Nav Bar Overlays on Fixed elemented bottom menu

                    When we share a prototype that has a bottom menu navigation; if your stakeholders take a look at on web with an android device they can not see bottom menu; because Android bottom black nav bar covers the whole menu. So if you have bottom menu you can not share the prototype with stakeholders. Urgent problem. Thanks.

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                      2 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                    • Slow online published link and jerky

                      slow published link

                      Been using XD for a few weeks. Running latest version 13. When i publish links the online renders are painfully slow. Scrolling jerky and transitions have huge delays. Tested on MacPro and MacBook Pro in Safari and Firefox both give same issue....

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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello Ben:

                        We’ve take a look on our end. Looks like there’s a ton of content that is slowing down the load of the file. Once the content completes loading, navigation should be fairly smooth (which was the case when I published the file you shared from Mac10.14.2 + our latest release XD 14).

                        Can you try reloading, waiting a bit for the content to load and click around? If you’re still seeing the slow downs, let me know.

                        Thanks!
                        Nina

                      • XD files overwritten by old file.

                        I have worked on a project for a while. I last updated and published it mid-October. However I cannot find that file. It is not in my trash, which I haven't emptied since September. It is not in my cloud files. It is not on my Mac. All that remains is the derivative file with the same name which was last modified in February, without any of the last 8 months of work. It appears all my work has been written over by an 8 month old save with the same name.... Please help me find a solution to this…

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                          0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Liam:

                          Can you tell me what version of XD you’re working with? What about OS version.

                          What location were you saving the file you mention. Was it ever saved to an external drive? Is it at all possible you renamed in the Finder? What about recent files? Is there an instance there that appears to point to
                          the more recent version of the file?

                          Unsaved files at exit appear in recent list with “*” icon in name. If there was any app issue, crash recovery may have kicked in. For that case, temporary files are saved in the following location: ~/Library/Application/Support/Adobe/Adobe XD CC

                          Is it possible that you opened the old file unintentionally and save to same location as your updated one?

                          Let me know if any of the above helps.

                          Cheers!
                          Nina
                          Adobe XD

                        • Linked files not updating properly

                          When I copy paste a File the Linked Files revert back to a state that does not exist any more
                          ERROR:
                          1. Symbols have to be unlinked and then copy pasted in section. Very laborious activity, even then it a hit or miss.
                          2. Sometimes, it's impossible to copy paste. T
                          3. The descriptions change to an old state that does not exist in any files anymore. This is by far the most annoying.

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                            bug-investigation-in-progress  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                          • [Windows] Space bar stops being able to pan randomly

                            Updated this morning. Build 13.0.12.14

                            Randomly, it seems. The space bar stops working to switch tools to allow for art board panning.

                            I don't have any repro steps yet but when I do I'll update.

                            Also no real way to demo it.

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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Scott:

                              Thanks for sharing your observations! There’s a number of things that could be going on.

                              We’ve got an ongoing issue whichI think may be the most likely given what youv’e shared, https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346

                              One of the top culprits is outdated drivers. I’d definitely recommend seeing if there’s any updates for your card. We’ve also started to see some performance slow downs in XD with Win10 RS5 (1809).

                              Let me know if any of the above seems like what you’re observing or if you think we’re looking at new stuff.

                              Thanks!
                              Nina
                              Adobe XD

                            • XD Plug-Ins

                              There are many programs that don't give you an option to get out of the system. You have to proceed and "sign-up". The only way to get out of it is by opening your task manager and forcing XD to quit... not the ideal. Thanks!

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                                2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                              • Guardado de archivos en assets.adobe.com/files en formato zip

                                1. Version de Adobe XD 13.0.12.14
                                2. Guardar archivo en Creative cloud files en formato .xd
                                3. Poder ver mis archivos en mi andorid.
                                4. El archivo se guarda en formato .zip

                                Cada vez que guardo un archivo .xd en mi "carpeta creative cloud files" para poder observarlos desde mi android, el archivo se guarda en "assets.adobe.com/files" en formato zip y no me deja verlos en mi android.

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                                  0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                  Greetings Domingo:

                                  I’ve seen this in a different post. The current workaround is to sync the folder to your local drive and open from there. Something else that has helped some users:
                                  - Copy the file to a local folder on your computer
                                  - Open it in Adobe XD
                                  - Save it under a different folder in CC
                                  - Sync the folder

                                  Hope this helps!
                                  Nina
                                  Adobe XD
                                  Thanks!
                                  Nina
                                  Adobe XD

                                • Online prototype very slow, laggy and jerky

                                  I have a website - about 10 pages, all images are scaled before importing and are at 72di (all under 300kb) so no reason that there should be a size issue.

                                  When previewing my self and my client cannot scroll - it's very laggy and jerky which is causing me to use Invision as it's unworkable.

                                  It's been like this for a few months - I though the updates would solve the issue.

                                  It's not my computer or internet connection as the issue is the same whereever I test it - even on a brand new macbook with a 100mbps…

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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for the update Nathan! I’ve had a colleague give it a go on 10.13 with external monitor and they’re seeing what I do where it takes ~20-30secs to load the design, but after that navigation is quick.

                                    For Surface, I’ve seen a lot of issues when users don’t keep the video card drivers up to date. So that’s the first place I’d start. I’d check the webgl settings, especially in Chrome.

                                    Can you share specific artboards where it’s slowing down? That may help to see what might be happening.

                                  • [Win10] Can't place a image

                                    1. 13.0.12.14
                                    2. Placing an image to my design
                                    3. Placing an image in my design on an artboard or in a shape
                                    4. I can't do that
                                    5. Below is a GIF with this issue

                                    1 vote
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                                      3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Private prototype: can't insert the emails

                                      In private link prototype, when I try to type the email at the '@' it closes the address without allowing me to write the last part of the address.

                                      Attached a video.

                                      XD version 12.0.12.10 on Mac.
                                      Italian keyboard.

                                      1 vote
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keep behavior of eyedroppers over selected text consistent

                                        When you select part of a text and want to change its color, it works as long as you use the eyedropper from the appearance panel, but it doesn't if you use the eyedropper available on the color picker instead. At that moment, the text is not longer selected and you change the entire color of the text box, which is annoying.

                                        This was reported as a bug several times, but it seems it was marked as "not a bug", like it was designed as is, well, in that case, I don't understand the logic (or advantage) behind not keep…

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                                          3 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Preview broke in Chrome and is not fixable by clearing browser data.

                                          Online preview is not working, anymore. White screen in Chrome with some errors in the console and partially while on Android (Chrome). I cleared all data and even restartet. Stays broken in Chrome.

                                          copy of Chrome log:
                                          main.min.js:1 A parser-blocking, cross site (i.e. different eTLD+1) script, https://c.evidon.com/geo/country.js, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load, it will be confirmed in a subsequent console message. See https://www.chromestatus.com/feature/5718547946799104 for more details.
                                          U @ main.min.js:1
                                          17:27:44.641…

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                                            1 comment  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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