Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. I can't access/ view shared files between mac and Win10.

    I can't access/ view shared files between mac and Win10.

    Adobe XD V 14.0.42.14 (starter)
    Mac OS V10.14.2 (18C54)

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  2. XD not starting after laptop shut down due to low battery

    I was working on a XD file when my computer shut down due to running too low on battery. I had the file saved just before this happens. However, having the laptop (Surface Pro) plugged in now, XD would not start correctly. It would remain on the start screen where I should be able to select from the recent files but i cannot click on any tile and the window closes entirely shortly after. Same happens if I try to open XD from the Creative Cloud pannel. When I double click on the xd file I have saved on my…

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hiya Elisabeth (just noticed I spelled your name incorrectly previously – apologies!) Really appreciate the additional investigation on your part.

    For updating drivers, here’s some info:
    https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface

    Depending on which graphic card you have, it would be good to check the manufacturer for newer drivers as the MS site may not have the latest. You can check in Device Manager, https://www.techwalla.com/articles/how-to-test-a-cpu

    For the file, unfortunately the file cannot be recovered from the published prototype, this is a separate file type. However, if the file was saved to Creative Cloud files, there should be a copy available.

    I’m looking at the error log and see the file was saved in drive G:\ – were you collaborating with someone else on this design? I have seen where sometimes more than one user makes edits to the file on a shared location can result in this scenario.

    With this message “Unable to open…

  3. sketch import

    Issues with transferring buttons/symbols from Sketch to XD (XD version 13.0.12.14). During transfer the shape and text in the button was changed. Text was not centered in the same manner as the sketch file, and button shapes were appeared modified.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Android Nav Bar Overlays on Fixed elemented bottom menu

    When we share a prototype that has a bottom menu navigation; if your stakeholders take a look at on web with an android device they can not see bottom menu; because Android bottom black nav bar covers the whole menu. So if you have bottom menu you can not share the prototype with stakeholders. Urgent problem. Thanks.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  5. Slow online published link and jerky

    slow published link

    Been using XD for a few weeks. Running latest version 13. When i publish links the online renders are painfully slow. Scrolling jerky and transitions have huge delays. Tested on MacPro and MacBook Pro in Safari and Firefox both give same issue....

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ben:

    We’ve take a look on our end. Looks like there’s a ton of content that is slowing down the load of the file. Once the content completes loading, navigation should be fairly smooth (which was the case when I published the file you shared from Mac10.14.2 + our latest release XD 14).

    Can you try reloading, waiting a bit for the content to load and click around? If you’re still seeing the slow downs, let me know.

    Thanks!
    Nina

  6. XD files overwritten by old file.

    I have worked on a project for a while. I last updated and published it mid-October. However I cannot find that file. It is not in my trash, which I haven't emptied since September. It is not in my cloud files. It is not on my Mac. All that remains is the derivative file with the same name which was last modified in February, without any of the last 8 months of work. It appears all my work has been written over by an 8 month old save with the same name.... Please help me find a solution to this…

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Liam:

    Can you tell me what version of XD you’re working with? What about OS version.

    What location were you saving the file you mention. Was it ever saved to an external drive? Is it at all possible you renamed in the Finder? What about recent files? Is there an instance there that appears to point to
    the more recent version of the file?

    Unsaved files at exit appear in recent list with “*” icon in name. If there was any app issue, crash recovery may have kicked in. For that case, temporary files are saved in the following location: ~/Library/Application/Support/Adobe/Adobe XD CC

    Is it possible that you opened the old file unintentionally and save to same location as your updated one?

    Let me know if any of the above helps.

    Cheers!
    Nina
    Adobe XD

  7. Linked files not updating properly

    When I copy paste a File the Linked Files revert back to a state that does not exist any more
    ERROR:
    1. Symbols have to be unlinked and then copy pasted in section. Very laborious activity, even then it a hit or miss.
    2. Sometimes, it's impossible to copy paste. T
    3. The descriptions change to an old state that does not exist in any files anymore. This is by far the most annoying.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-investigation-in-progress  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  8. [Windows] Space bar stops being able to pan randomly

    Updated this morning. Build 13.0.12.14

    Randomly, it seems. The space bar stops working to switch tools to allow for art board panning.

    I don't have any repro steps yet but when I do I'll update.

    Also no real way to demo it.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Scott:

    Thanks for sharing your observations! There’s a number of things that could be going on.

    We’ve got an ongoing issue whichI think may be the most likely given what youv’e shared, https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346

    One of the top culprits is outdated drivers. I’d definitely recommend seeing if there’s any updates for your card. We’ve also started to see some performance slow downs in XD with Win10 RS5 (1809).

    Let me know if any of the above seems like what you’re observing or if you think we’re looking at new stuff.

    Thanks!
    Nina
    Adobe XD

  9. XD Plug-Ins

    There are many programs that don't give you an option to get out of the system. You have to proceed and "sign-up". The only way to get out of it is by opening your task manager and forcing XD to quit... not the ideal. Thanks!

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  10. Guardado de archivos en assets.adobe.com/files en formato zip

    1. Version de Adobe XD 13.0.12.14
    2. Guardar archivo en Creative cloud files en formato .xd
    3. Poder ver mis archivos en mi andorid.
    4. El archivo se guarda en formato .zip

    Cada vez que guardo un archivo .xd en mi "carpeta creative cloud files" para poder observarlos desde mi android, el archivo se guarda en "assets.adobe.com/files" en formato zip y no me deja verlos en mi android.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Domingo:

    I’ve seen this in a different post. The current workaround is to sync the folder to your local drive and open from there. Something else that has helped some users:
    - Copy the file to a local folder on your computer
    - Open it in Adobe XD
    - Save it under a different folder in CC
    - Sync the folder

    Hope this helps!
    Nina
    Adobe XD
    Thanks!
    Nina
    Adobe XD

  11. Online prototype very slow, laggy and jerky

    I have a website - about 10 pages, all images are scaled before importing and are at 72di (all under 300kb) so no reason that there should be a size issue.

    When previewing my self and my client cannot scroll - it's very laggy and jerky which is causing me to use Invision as it's unworkable.

    It's been like this for a few months - I though the updates would solve the issue.

    It's not my computer or internet connection as the issue is the same whereever I test it - even on a brand new macbook with a 100mbps…

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the update Nathan! I’ve had a colleague give it a go on 10.13 with external monitor and they’re seeing what I do where it takes ~20-30secs to load the design, but after that navigation is quick.

    For Surface, I’ve seen a lot of issues when users don’t keep the video card drivers up to date. So that’s the first place I’d start. I’d check the webgl settings, especially in Chrome.

    Can you share specific artboards where it’s slowing down? That may help to see what might be happening.

  12. [Win10] Can't place a image

    1. 13.0.12.14
    2. Placing an image to my design
    3. Placing an image in my design on an artboard or in a shape
    4. I can't do that
    5. Below is a GIF with this issue

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  13. Private prototype: can't insert the emails

    In private link prototype, when I try to type the email at the '@' it closes the address without allowing me to write the last part of the address.

    Attached a video.

    XD version 12.0.12.10 on Mac.
    Italian keyboard.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Keep behavior of eyedroppers over selected text consistent

    When you select part of a text and want to change its color, it works as long as you use the eyedropper from the appearance panel, but it doesn't if you use the eyedropper available on the color picker instead. At that moment, the text is not longer selected and you change the entire color of the text box, which is annoying.

    This was reported as a bug several times, but it seems it was marked as "not a bug", like it was designed as is, well, in that case, I don't understand the logic (or advantage) behind not keep…

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  15. Preview broke in Chrome and is not fixable by clearing browser data.

    Online preview is not working, anymore. White screen in Chrome with some errors in the console and partially while on Android (Chrome). I cleared all data and even restartet. Stays broken in Chrome.

    copy of Chrome log:
    main.min.js:1 A parser-blocking, cross site (i.e. different eTLD+1) script, https://c.evidon.com/geo/country.js, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load, it will be confirmed in a subsequent console message. See https://www.chromestatus.com/feature/5718547946799104 for more details.
    U @ main.min.js:1
    17:27:44.641…

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  17. Yet again -- won't stay signed on. Every 2 minutes, it signs me out and won't update published file

    After update, XD keeps logging me out -- not only from XD, but Creative Cloud as well. So, I work, try to update a published link, it says I can't because I am not logged in. I login to CC (again), try again, no luck. Gives login error -- but doesn't give me a way to login. So I have to quit and re-launch the app. Have had to do this 5 times in last 30 min.

    Ironic since it is a user experience application that has so many problems with user experience......

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Duplicated Elements and Symbols

    I don't know what happened or how it happened, but all of the sudden, a file that I've been constantly working in for the past two weeks has had all of its elements duplicated on every artboard. At first, I thought it was maybe the symbols (this is my first time really, truly utilizing them), but I'm noticing it on elements that were there prior to setting up symbols in the file.

    I have been copying and pasting elements/symbols from the Material UI XD file (xd-resources-material-design-ui), but again, I'm seeing the duplication on elements that were not created as symbols…

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  19. ungroup mask missing

    the ungroup mask feature has disappeared, and i'm now unable to break apart a shape mask

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-investigation-in-progress  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  20. Image blurry when viewed on mobile

    Hi,

    Not sure if it is me, I am using a rather large image as my home page background on the app. It is a high quality image and appears fine on the PC.

    However when I view on mobile it looks very grainy.

    Any idea how I can rectify?

    Thanks

    Nathan

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base