Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents

    New XD update (December 2018) works great on my main machine (Windows 10 v1803). Though on my other machine with older Windows 10 (v1703 15063.447) I get this weird behavior. Maybe it is on Windows side, but I'd liked to report it just in case.

    22 votes
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      40 comments  ·  Flag idea as inappropriate…  ·  Admin →

      @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

      Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

      If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Thanks!
      Nina

    • 24 votes
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        26 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • We can't verify your subscription status

        When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

        Any idea? Thanks

        3 votes
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          10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
        • "Sorry, we can't open this document" on Cloud Document

          - Adobe XD (Feb 2019 update)
          - Creative Cloud 4.8.0.421
          - Creative Cloud Sync 4.1.0.29
          - Windows 10 Pro 64-bit (10.0, build 17134)

          Let me explain the issue here
          I was using XD and was working on a cloud document
          Then my laptop shutdown abruptly
          Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

          The blue marker in the image is pointing at the document I have an issue with

          6 votes
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            5 comments  ·  Flag idea as inappropriate…  ·  Admin →

            @D_Gill, Christoph:

            Can you share some system logs to help with investigation? Please post to cloud location and email link to xduv@adobe.com Be sure to include system details & add post link for reference.

            Details:
            - XD version
            - OS version
            - CoreSync version
            - Creative Cloud desktop application version

            Logs,
            - Adobe Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

            Thanks!
            Nina

          • getSharedResourcesFilePath(): Could not load component: Code: 52

            Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

            getSharedResourcesFilePath(): Could not load component: Code: 52

            Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

            Version of Adobe XD: 14.0.42.14 (Starter)
            Version of Creative Cloud: 4.7.0.400
            Version of Creative Cloud Sync: 4.1.0.29
            Windows 10 Pro Version 1703 8GB RAM

            Steps to reproduce the issues:
            1. Launch Xd.
            2. Click Cloud Documents > Desired File.
            3. Click…

            7 votes
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              10 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
            • Wrong position of click area in browser

              The area for click not in right position. Then browser open in full screen the bug exist - then i decrease the size a bug disappear.

              10 votes
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                bug-investigation-in-progress  ·  11 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
              • Unable to share for development

                Adobe XD version 14.0.42.14

                When trying to share for development, the progress doesn't move forward and the spinning wheel gets stuck at 0%, getting unable to update / create the link

                5 votes
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                  9 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                • Open Shared Cloud file Error.

                  Hi There,

                  When I was working on the same file my friend shared, after some hours XD shows below message.
                  (Attach : Desktop screenshot.png)

                  Whenever I'm Opening the file it shows below message.
                  (Attach : Desktop screenshot 1.png)

                  can you someone tell me what the issue this.

                  Thanks,
                  Mukund

                  5 votes
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                    7 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →

                    @Christopher: Are you seeing the dialog “Sorry we can’t open this document”? If so, the fix is forthcoming.

                    One recent suggestion was to check that AdobeID for login should be same on web browser + Creative Cloud desktop/XD on each system (ie, System 1 = User1 for web & XD, System 2 = User 2 for web & XD). I’ll update post with any further findings or requests.

                    Hope this helps!
                    Nina

                  • Prototype blurry and squished

                    Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

                    I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

                    My XD version is up-to-date XD CC, using a MAC.

                    Any help would be appreciated. If we cannot use the prototype feature XD is useless.

                    5 votes
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                      12 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                    • Wrong font weight on iOS device preview

                      When I preview my designs on my iPhone X, it always shows a very thin font weight. This makes it very difficult to design with Adobe XD. When I preview on the computer, it displays correctly but this isn't nearly as helpful to look at. The font I'm using is a Google font called IBM Plex Sans. I have confirmed it's displaying the correct font but the weight is wrong. Please help!

                      3 votes
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                        bug-investigation-in-progress  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Artboard Overlay - Position mapping error while scrolled in viewport

                        1. Version 16.0.2.8 CC Sync 4.2.0.25
                        2.

                        - Create artboard where elements will be placed like buttons / header
                        - Create artboard where you have the items you want to let overlay on artboard
                        - Create overlay
                        - Preview > Now in initial screen the overlay works fine
                        - Scroll in preview so the design will move according the height of viewport
                        - Again click on your overlay item
                        - Now you will notice that the Overlay maps accoring the x & y position of new viewport and not attached to initial location

                        3. Mapping overlays only on design location…

                        1 vote
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                          bug-investigation-in-progress  ·  5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        • After cloud documents XD takes forever to launch/start

                          Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

                          5 votes
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                            4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                          • all artboards are not upload on cloud server

                            Version 16.0.2.8 (Starter), Creative Cloud Sync 4.2.0.25

                            Before the upgrade my artboards file are upgraded 36 to 38 its working perfect but after upgrade my artboards are more then 38 i have designs all designs are link to each other but when i upload to creative cloud server its only shown 38.

                            Thanks

                            1 vote
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                              bug-investigation-in-progress  ·  5 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                            • Creating new file from homescreen fail!

                              Can't creating a new file @ CS Homescreen.
                              See clip.

                              Windows 10 x64
                              16 GB Ram
                              Intel Core i7-6700
                              XD Version: latest.

                              1 vote
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                                4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • Repeat grid is now including shadow in the spacing value

                                When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

                                version: 14.0.42.14

                                4 votes
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                                  5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

                                  1. Adobe XD 14.0.42.14
                                  2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
                                  3. Expecting to write "ć" and "ł"
                                  4. Nothing happens after trying to type those letters.

                                  Adobe! ;) ;) ;) - please ;););) again????? ;););)

                                  Thanks!!!!!

                                  4 votes
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                                    5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Sharing error (44:77:0)

                                    1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
                                    2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
                                    3. Sharing should be succesfull.
                                    4. Error 44:77:0 is shown.

                                    Tried multiple times, with smaller and bigger artboards. The error is always the same.

                                    46 votes
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                                      54 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Overlays appear blurry/low resolution in preview mode

                                      Adobe XD v12.0.12.10 on Mac (I can't update yet because of my OC version)

                                      Overlays appear blurry/low resolution in preview mode.

                                      Seems like the prototype preview isn't rendering overlays properly, making them look blurry compared to the elements in the base artboard.

                                      Attached screenshot shows an overlay (hover effect) on the left and the base artboard on the right. Naturally we need the overlay to be as crisp & clear as the rest of the interface.

                                      2 votes
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                                        bug-investigation-in-progress  ·  8 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                      • installed plugins missing after updating XD

                                        After updating to the latest version of XD, my installed plugins where gone and I've had to reinstall them again.

                                        2 votes
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                                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Greetings:

                                          Apologies for the delayed reply folx! If you’re still experiencing this issue, see below for some details to help investigate.

                                          - XD version you’re working with
                                          - OS version
                                          - Installed plugins

                                          When you say missing, is it that they’re no longer available under plug-in menu, or are they available and not launching?

                                          Thanks!
                                          Nina

                                        • Resize causes random alignment mismatch and unpredictable size

                                          I was trying to follow the 1 day of adobe XD progressive challenge, but could not keep with the pace due to the bugs. You guys need to just follow your own tutorials by a few folks at your workplace to discover many of them.

                                          See the attached file to see the bug.

                                          1 vote
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                                            bug-investigation-in-progress  ·  2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
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