Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    358 votes
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      awaiting-external-fix  ·  262 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents

      New XD update (December 2018) works great on my main machine (Windows 10 v1803). Though on my other machine with older Windows 10 (v1703 15063.447) I get this weird behavior. Maybe it is on Windows side, but I'd liked to report it just in case.

      19 votes
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        38 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 21 votes
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          24 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Undo (cmd + z) stops working

          I have discovered that the undo function (cmd + z) stops working in XD after I have worked on a document for a while. Things that I typically undo is positioning of elements. Undo starts working again if you quit and reopen XD.

          This has happened a few times the last week.

          Environment details:
          - macOS High Sierra Version 10.13.6
          - Adobe XD version 11.0.22.10

          49 votes
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            42 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
          • Touch Screen no longer works in Preview Mode - Worked perfectly prior to December 2018

            Button transitions just flash when pressed on touch screen, even though they work correctly when clicked via mouse.

            The touch screen worked perfectly over the last few months, I'm assuming it quit working with the last update (or around that time). My touch screen works with every other item in XD and any other application, it just won't activate the transitions in 'Preview Mode'

            I have the lastest update of XD - Version 14.0.42.14
            Windows 10 PC

            11 votes
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              12 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
            • XD to AE export not working on windows

              Windows 10 user, latest builds of Xd (14.0.42.14) and Ae (16.0.1 (build 48)) installed, when attempting to export assets from Xd to Ae, it does not work. Workflow is: 1) select assets from within Xd 2) select Export/After Effect from Xd menu, 3) nothing happens. Interesting, but after one attempt at exporting, any subsequent attempts show the export to AE option grayed out. I have tried with AE open and closed with the same result.

              9 votes
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                resolved-by-setting-update  ·  9 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
              • getSharedResourcesFilePath(): Could not load component: Code: 52

                Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

                getSharedResourcesFilePath(): Could not load component: Code: 52

                Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

                Version of Adobe XD: 14.0.42.14 (Starter)
                Version of Creative Cloud: 4.7.0.400
                Version of Creative Cloud Sync: 4.1.0.29
                Windows 10 Pro Version 1703 8GB RAM

                Steps to reproduce the issues:
                1. Launch Xd.
                2. Click Cloud Documents > Desired File.
                3. Click…

                7 votes
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                  10 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                • The size of canvas(body) depends on high of browser.

                  The size of canvas(body) depends on high of browser. The body should be full screen sized but its have only half of real size.
                  https://www.dropbox.com/s/isli4kispsp22eu/23.wmv?dl=0
                  windows 10
                  chrome

                  3 votes
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                    15 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                  • Wrong position of click area in browser

                    The area for click not in right position. Then browser open in full screen the bug exist - then i decrease the size a bug disappear.

                    8 votes
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                      bug-investigation-in-progress  ·  11 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                    • [Win 10] Incorrect display when re-ordering layers

                      windows 10
                      GTX 1080 (latest drivers 399.07).

                      Reordering layers (not only groups) randomly (i'd say 1 every 10 reordering wihtout noticable pattern) leaves a persistent ghost of the dragged item (even outside the application, ie on the desktop) and reordering stops working after that.

                      Ghost is often presented as a slashed red circle within a grey square, in the case of dragging a single layer (screenshot attached)

                      This bug has been present since this feature was introduced in XD.
                      Every session of my work in xd is plagued with this issue.

                      20 votes
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                        11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

                        Thanks for the additional information. There seem to be a number of issues you’re seeing.

                        For layers re-order, there were some improvements incorporated into XD a few builds ago. But sounds like that may not be helping in your case.

                        The biggest culprit for Win10 performance issues in XD is video card incompatibility. For this, verifying that you 1) your card is supported in the Win10 OS you’re working with & 2) you have the latest driver, will address a significant number of issues.

                        To better understand what’s going, having the following helps to narrow things down:
                        - XD version
                        - OS version
                        - video card model & driver version
                        - Is the problem observed in all files? Or just some
                        - How do other UWP apps behave?

                        Thanks!
                        Nina

                      • Unable to share for development

                        Adobe XD version 14.0.42.14

                        When trying to share for development, the progress doesn't move forward and the spinning wheel gets stuck at 0%, getting unable to update / create the link

                        4 votes
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                          9 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                        • Live Preview not working on Windows 10 and iOS

                          Creative Cloud Version: 4.7.0.400
                          Creative Cloud Sync Version: 4.1.0.29
                          XD Version: 14.0.42.14
                          Hardware: Dell Precision 5530 with i9 Processor, 4k Display, 32GB RAM, 1TB nVME SSD, and Quadro P2000 Graphics
                          OS: Windows 10 Pro v1809 build 17763.253

                          iTunes Version: 12.9.2.6
                          iOS Version: 12.1.1
                          XD iOS Version: 14.0

                          Issue: I have an iPad and iPod that previously on another computer worked with Live Preview fine without any issues. I have since then replaced the computer with a brand new one. The new computer does not recognize the iOS devices. When I click the device icon at the top right of XD…

                          3 votes
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                            7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                          • CC Library doesn't show Transparency

                            Hello there,

                            I'm not sure if this has changed since the update, but on Mac ver 14.0.42.14 the CC library does not show Transparency in the preview. This means its hard to tell which Icon I'm trying to place:

                            See here:

                            Bridge is on the left (see there is Trans) XD is on the Right

                            6 votes
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                third-party-plugins-fixed  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • [Win] White Home screen, then hard exit on open

                                I just updated to the newest Adobe XD version using the Creative Cloud tool. The installation appears to have worked fine. But when I start XD, it shows a blank screen and after a few seconds returns to desktop.

                                The Application log from Windows shows the following:

                                Faulting application name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba
                                Faulting module name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba
                                Exception code: 0xc0000005
                                Fault offset: 0x000000000171067c
                                Faulting process id: 0x41a0
                                Faulting application start time: 0x01d4b94af94906ab
                                Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe
                                Faulting module path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe
                                Report Id: b3c4e54e-018c-460f-88d2-bd8e4d1daefa
                                Faulting package full…

                                1 vote
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                                  bug-needs-more-info  ·  6 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                • Open Shared Cloud file Error.

                                  Hi There,

                                  When I was working on the same file my friend shared, after some hours XD shows below message.
                                  (Attach : Desktop screenshot.png)

                                  Whenever I'm Opening the file it shows below message.
                                  (Attach : Desktop screenshot 1.png)

                                  can you someone tell me what the issue this.

                                  Thanks,
                                  Mukund

                                  4 votes
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                                    5 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Prototype blurry and squished

                                    Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

                                    I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

                                    My XD version is up-to-date XD CC, using a MAC.

                                    Any help would be appreciated. If we cannot use the prototype feature XD is useless.

                                    5 votes
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                                      8 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Repeat grid is now including shadow in the spacing value

                                      When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

                                      version: 14.0.42.14

                                      4 votes
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                                        5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                      • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

                                        1. Adobe XD 14.0.42.14
                                        2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
                                        3. Expecting to write "ć" and "ł"
                                        4. Nothing happens after trying to type those letters.

                                        Adobe! ;) ;) ;) - please ;););) again????? ;););)

                                        Thanks!!!!!

                                        4 votes
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                                          5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Wrong font weight on iOS device preview

                                          When I preview my designs on my iPhone X, it always shows a very thin font weight. This makes it very difficult to design with Adobe XD. When I preview on the computer, it displays correctly but this isn't nearly as helpful to look at. The font I'm using is a Google font called IBM Plex Sans. I have confirmed it's displaying the correct font but the weight is wrong. Please help!

                                          3 votes
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                                            bug-investigation-in-progress  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
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