Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    190 votes
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      180 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Undo (cmd + z) stops working

      I have discovered that the undo function (cmd + z) stops working in XD after I have worked on a document for a while. Things that I typically undo is positioning of elements. Undo starts working again if you quit and reopen XD.

      This has happened a few times the last week.

      Environment details:
      - macOS High Sierra Version 10.13.6
      - Adobe XD version 11.0.22.10

      12 votes
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        11 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
      • 29 votes
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          34 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Win10 RS5 (Preview OS): Can not copy vector from illustrator to adobe XD

          Hey I can not copy from Illustrator to Adobe XD. I try to use everything way to copy but I can not do that.
          I used windows 10 Pro 17713.1002
          XD version: newest update today.
          Illustrator 22.1

          7 votes
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            11 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
          • Adchoices Icon on Lower Left Corner of Prototype

            When I view an XD prototype on a mobile web browser an icon appears in lower left corner that says "AdChoices"

            When I click on it it says:

            Adobe Information we collect

            Manage Cookie Preferences

            No matter what options I select the icon remains, this was never present on earlier protoypes viewed on mobile.

            I don't see this when I view a prototype on a desktop, only on mobile.

            It says it is powered by Envidion

            5 votes
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              7 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Lag Preview and Short Cuts Keys not working

              After installing sep Update got Lag Preview - Slow preview Render and Small Frezing wile Zooming in and out
              2
              Short Cuts Keys not working Xd Get Freez- KeyShortcut wont work- after Clicking on a difrent up and beck to xd it work again-
              this happend every couple of min cant work like that - its really slowing me down and anoying

              9 votes
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                4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
              • Broken infobox or whatever you call it..

                To reproduce this bug, when this info box appears, don't click on it but on another elements or items. this dude will stay there forever no matter how hard you click the ok button..

                The bug is, this guy as shown on the screenshot just don't close if it is not the thing that is clicked first after that thing is shown. this is a problem with this guy who turns into a bitch mode when given not enough attention. a work around to get him off the screen is to switch to prototype mode or restart xd.

                xd version…

                5 votes
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                  3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                • Zoom slow and pixelated, xd hangs

                  If I zoom in or out in xd then xd will hang up for a few seconds. Sometimes 5 - 10 seconds no reaction. The other artboards are blurred during this time. Even when moving across different artboards it happens.

                  I've seen in the Windows 10 Task Manager that during these seconds, where xd hangs, the graphics card is busy. I have a GTX 970 with current Drivers.

                  After xd reacts again, often the keyboard does not work anymore

                  2 votes
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                    bug-investigation-in-progress  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • [SHORTCUT OVERLAP] AltGr + E on Windows can no longer type Polish accented letter, Euro symbol, etc.

                    As above.
                    I can't write polish text because Zeplin opens every time I hit ALT(right) + E.

                    11 votes
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                      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • CPU spikes

                      Just updated to 12.0.12.10

                      The CPU usage goes crazy with little things....just holding spacebar sometimes spikes the CPU to 100%.

                      Scrolling around the artboards, clicking on objects, etc - CPU spike and make the program near-unusable.

                      Also this new version seems to be even worse with the keyboard not responding. Switching focus to another application and back helps for a short time, or closing and reloading XD works, but only for a short time.

                      5 votes
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                        1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                      • [Win] Frequently Crashing

                        Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

                        2 votes
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                          5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Slow animation of overlay in a published prototype

                          After publishing a prototype with around 10 screens, the overlay of an ios keyboard takes 4-5 seconds to show up after the initiated target is clicked/tapped. I made a new file with only 1 artboard and the same overlay and the animation worked as expected (.2 sec). What could cause this in a more complex prototype (with 1-2 targets per page)? I have to send a disclaimer to tell people to wait for the keyboard to show up (not cool). Is this a known bug?

                          1 vote
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                            6 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                          • IOS Add to home Full screen not working

                            iOS full screen not functioning in safari when adding prototype to home screen. Prototype opens from home screen with safari back, buttons and search bar etc

                            2 votes
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                              4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            • Exporting SVG is not accurate

                              Importing into Illustrator brings some issues concerning the correct color assignation for some elements. Everything else seems to be at the correct place.
                              In internet browsers the svg file looks alright but my colleagues have issues importing the files into their development environment, same as I do in illustrator.
                              Please fix!

                              3 votes
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                                4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                There is no error with the exported SVG – it is perfectly valid. When i imported back in XD it looks fine as well. The browsers are not performing any error correction for the SVG as you mention below.

                                Cheers,
                                M.

                              • Assets reordering after creating a new symbol

                                I was pretty excited with the latest update that I could organize my assets in an order that works best for me. I spent some time going through my current project in reorganizing my symbols and as soon as I created a new symbol the order got all jumbled up. I went through and reorganized them again, later on created a new symbol and once again they got jumbled up again.

                                I was excited for this improvement but disappointed it isn't working out.

                                4 votes
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                                  6 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Sarah: Thanks again fro sharing your project. I totally understand and realize this renders the functionality not usable for you given your workflow. The team is working on a fix that will be available in our next release.

                                  Sincere apologies for the inconvenience,
                                  Nina

                                • Crashes every time I click in Prototype

                                  I can design and sometimes it crashes but not oftenly. But then, whenever I click in the prototype menu the program crashes.

                                  3 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Screen resizes when drop down menu is accessed

                                    When we click the dropdown menu the screen behind it resizes.

                                    Windows 10Pro 64 bit OS

                                    2 votes
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                                      1 comment  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Unable to Publish when on VPN

                                      Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

                                      There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
                                      - Communication over port…

                                      2 votes
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                                        3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                      • High CPU usage during idle

                                        Version of Adobe XD: 12.0.12.10
                                        OS: Windows 10 Pro (1803)
                                        CPU: Intel i7-7700HQ
                                        RAM: 16GB

                                        This is a duplicate of https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/19836358-high-cpu-usage-during-idle but that bug is listed as inactive and is not able to be voted on or added to.

                                        Everything runs fine when I am using the computer, but if I close the display while the laptop is plugged in and not sleeping then XD takes 30-40% of the CPU and runs the computer HOT. This is a problem if I just set the computer down on the arm of a couch or chair and then come back to find…

                                        2 votes
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                                          1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

                                          Greetings James:

                                          Appreciate the link to earlier issue post. I did some digging on my end and found the problem reported there has since been fixed. Thinking that what you’re seeing may have a different root cause.

                                          Some questions to help with figuring this out:
                                          - How did you determine XD CPU usage if the laptop is closed?
                                          - Is anything else running aside from XD?
                                          - Is XD the focus app when you close the laptop?
                                          - Do you note this issue in other cases (like if XD is idle and laptop is open)

                                          Thanks!
                                          Nina
                                          Adobe XD

                                        • Keyboard stop working

                                          When I'm using the software my keyboard stops and I cant do anything. But if I make the same think like 'ctrl+z' with my mouse works normaly.

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Greetings Leandro:

                                            If you started seeing this in XD 12, there was a bug discovered where rendering is slowed down significantly so it seems like nothing is happening. The team has a fix and will be providing build very soon. I will update this report with info on that when it’s available.

                                            Thanks!
                                            Nina
                                            Adobe XD

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