Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    444 votes
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    303 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Everyone!

    The issue fix was identified as an OS side problem. We’ve worked tirelessly with Microsoft and they’ve got a fix coming very soon. Once that’s available, I’ll update post with details on how to get it.

    Thank you all for your patience and feedback!

    Making XD better together!!
    Nina

  2. 24 votes
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    26 comments  ·  Text  ·  Flag idea as inappropriate…  ·  Admin →
  3. XD to AE export not working

    Windows 10 user, latest builds of Xd (14.0.42.14) and Ae (16.0.1 (build 48)) installed, when attempting to export assets from Xd to Ae, it does not work. Workflow is: 1) select assets from within Xd 2) select Export/After Effect from Xd menu, 3) nothing happens. Interesting, but after one attempt at exporting, any subsequent attempts show the export to AE option grayed out. I have tried with AE open and closed with the same result.

    29 votes
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    28 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    @Adrien: Can you check the following and let me know if this helps?

    - Check if you have a file named AEXD.aex under PROGRAMFILES\Adobe\Common\Plug-ins\7.0\MediaCore\Public

    - If the plugin is missing you could try reinstalling Adobe XD, though I’d be very interested on any particularities of the initial setup that led to this situation.

  4. 11 votes
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    20 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe XD is constantly crashing on MacOS 10.14.4 when opening a File

    After updating MacOS to the latest version 10.14.4, Adobe XD keeps crashing when I try to open any .xd file.
    Reinstalling the Application did not help to solve this problem.

    MacOS 10.14.4 / AdobeXD 17.0.12.11

    7 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can not copy element/arboard to paste as image in Jira Confluence

    When I copy elements on XD and paste in Jira Confluence, the pasted is a long long code paragraph, not an image.

    Even when I paste an artboard to Jira Confluence, the page crashed.
    But it works on Messenger.

    Could you please fix this bug.

    Many thanks and best regards,

    Binh.

    11 votes
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    bug-notXD-otherApp  ·  8 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  7. Color issues

    Hexcodes appear very different between art boards. Looks like it gets an opacity change without it actually being changed. The opacity slider says its 100% but the color obviously isn't showing opaque.

    Colors suddenly changes opacity from 100% and when its closed and then opened the opacity has changed.


    The checkbox next to the color square in the front UI is sometimes totally black and sometimes its not possible to click in the box to turn a border color or fill color on, this has been an ongoing issues since day one with XD.

    Also, the color picker keeps disappearing.…

    9 votes
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    bug-filed  ·  8 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  8. getSharedResourcesFilePath(): Could not load component: Code: 52

    Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

    getSharedResourcesFilePath(): Could not load component: Code: 52

    Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

    Version of Adobe XD: 14.0.42.14 (Starter)
    Version of Creative Cloud: 4.7.0.400
    Version of Creative Cloud Sync: 4.1.0.29
    Windows 10 Pro Version 1703 8GB RAM

    Steps to reproduce the issues:
    1. Launch Xd.
    2. Click Cloud Documents > Desired File.
    3. Click…

    11 votes
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    14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  9. "Sorry, we can't open this document" on Cloud Document

    - Adobe XD (Feb 2019 update)
    - Creative Cloud 4.8.0.421
    - Creative Cloud Sync 4.1.0.29
    - Windows 10 Pro 64-bit (10.0, build 17134)

    Let me explain the issue here
    I was using XD and was working on a cloud document
    Then my laptop shutdown abruptly
    Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

    The blue marker in the image is pointing at the document I have an issue with

    8 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    @D_Gill, Christoph:

    Can you share some system logs to help with investigation? Please post to cloud location and email link to xduv@adobe.com Be sure to include system details & add post link for reference.

    Details:
    - XD version
    - OS version
    - CoreSync version
    - Creative Cloud desktop application version

    Logs,
    - Adobe Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks!
    Nina

  10. Unable to update links for development

    Hello,

    Since updating Adobe XD this morning, I'm unable to update the existing link for development. Couple of my colleagues are experiencing it too.
    Error msg:
    There was a problem updating the link you previously created(error 55:47:-1). Choose "New Link" to create a new link.

    7 votes
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    bug-needs-more-info  ·  3 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  11. We can't verify your subscription status

    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

    Any idea? Thanks

    3 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  12. Keyboard shortcuts stops working after 5-10 minutes of working in a file (Adobe XD 17 update)

    After working on a file for some time all keyboard shortcuts stops working. Right click abilities do work. When saving the document (both cloud and locally) the shortcuts work briefly, then the program spikes and shortcuts are not working again.

    8 votes
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    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Henrik:

    Sorry to hear you’re having trouble with keyboard shortcuts. I think what you’re seeing is a known issue :(
    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346--win10-application-stops-responding-keyboard

    We’ve been hard at work with Microsoft and are close to a fix! Alas, not quite there yet though. There’s a few things others have shared that help with this:
    - Press Windows key and click back into XD
    - Change focus away and back from XD
    - Restart XD

    My sincerest apologies for the inconvenience,
    Nina
    Adobe XD

  13. Character styles are not tagging correctly. Changing in unexpected locations in file

    I have four character styles that I am using in my file. The text is styled the way I want, but when I paste additional copy...text that is not even close to the pasted text changes style. I have before and after pictures attached to show. This has happened several times. I am on the Windows platform. Also note that the pasted text changes styles i the middle.

    4 votes
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    bug-filed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Prototype blurry and squished

    Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

    I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

    My XD version is up-to-date XD CC, using a MAC.

    Any help would be appreciated. If we cannot use the prototype feature XD is useless.

    9 votes
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    bug-fix-in-progress  ·  14 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  15. The size of canvas(body) depends on high of browser.

    The size of canvas(body) depends on high of browser. The body should be full screen sized but its have only half of real size.
    https://www.dropbox.com/s/isli4kispsp22eu/23.wmv?dl=0
    windows 10
    chrome

    3 votes
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    15 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    The video linked shows content being resized to fit based on browser window size. This is working as designed.

    FWIW, overlays are static and will not move based on scroll position.

    Is it possible that what you’re seeing is working as expected but not as you’d like it to?

    Thanks!
    Nina
    Adobe XD

  16. Image masked with path are not visible after XD update

    After XD update some images masked with path are not visible in the browser. I tried everything, once the mask is changed from the shape to the path it becomes not visible. I can see it in XD but it doesn't work when I generate the link. Tommorow I have to share project with my client. I wan't to go back to the previous XD version, where everything was fine but I can't cos my project was created in the newest XD, and there is no way to save the file differently.....;( ;( ;(

    7 votes
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    bug-needs-more-info  ·  3 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  17. Design to code inconsistencies

    In the last few projects that I have been working on wherein we have used Adobe XD for designing the front-end, there are a few issues that we have noticed and perhaps, there are ways to work around it or solutions to optimise the process either at the design level or the code level.

    Whenever I translate the Design to HTML using Adobe XD, I use the option key on my mac as a guide to understand and set the spacing between elements.

    1. In some designs, although the designer has set margins and paddings as multiples of 5 -…

    6 votes
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    1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  18. Artboards vanish when dragging between dual screens

    XD Version 17.0.12.11
    On MacBook Pro 15" 2017, MacOS Mojave 10.14.4

    Connect 2nd screen
    Open XD file with multiple artboards.
    Drag X window from laptop screen to 2nd screen.
    Artboards vanish and left with grey background.

    4 votes
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  19. Crash trying to rename a layer by double-click

    Adobe XD 16.0.2.8, Windows 10,

    Renaming of any layer by double-click leads to crash (seldom).

    I cannot reproduce it easily by many double-clicks, but 2 per an hour Adobe XD crashes on my attempt to rename some layer by double-click.

    2 votes
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    bug-filed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Colour Palette Bug

    Colour Palette Bug

    Hi I am using Adobe XD with version 17.0.12.11 . While dragging the point of colour from colour palette to change the colour of something whole xd freezes and colour changes very slowly.

    3 votes
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    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe XD: Bugs

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