Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Adobe XD is constantly crashing on MacOS 10.14.4 when opening a File

    After updating MacOS to the latest version 10.14.4, Adobe XD keeps crashing when I try to open any .xd file.
    Reinstalling the Application did not help to solve this problem.

    MacOS 10.14.4 / AdobeXD 17.0.12.11

    7 votes
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    11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  2. Artboards vanish when dragging between dual screens

    XD Version 17.0.12.11
    On MacBook Pro 15" 2017, MacOS Mojave 10.14.4

    Connect 2nd screen
    Open XD file with multiple artboards.
    Drag X window from laptop screen to 2nd screen.
    Artboards vanish and left with grey background.

    5 votes
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    bug-needs-more-info  ·  5 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  3. XD file created on Windows break lines to Mac (when using shift+enter not recognized)

    1. Version: 14.0.42.14 Windows (Starter)
    Version: 15.0.12.8 Mac (Starter)

    2. when using shft + Enter is not recognized by Mac
    when using only Enter is recognized by Mac

    3. New line created on Windows to be recognized by mac consistenly

    4. Some new lines missing when open the file from Mac

    5.
    5.1. attached screenshot file opened from Mac
    5.2. original XD file created on Windows test3.xd

    5 votes
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kamen:

    Thanks for including your files to help with this.

    What you’re seeing is expected Shift + Enter is not recognized or needed as a way to setup single space line break. Mac and Win should both recognize “only Enter” for single line break. You can use “Line Spacing” control in Property Inspector if you’d like different spacing.

    Is there something you’re specifically looking for that you’re unable to do by selecting “only Enter”?

    Thanks!
    Nina
    Adobe XD

  4. [Windows 10] Adobe XD closes itself when Windows go to sleep

    Version of Adobe XD: 12.0.12.10 (Starter)
    Steps to reproduce the issues:
    1. Open Adobe XD on Windows 10 machine
    2. Leave the machine until it sleeps for certain amount of time, which I'm not sure how long
    3. Wake Windows up and Adobe XD magically disappears from the taskbar
    4. Attempt to re-open Adobe XD will result in fresh session which previous work is not resumed.
    Expected result: Able to resume Adobe XD work after a moderately long sleep of Windows 10 machine.
    Actual result: Adobe XD closes itself after a moderately long sleep of Windows 10 machine, attempt to…

    4 votes
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Error Code: 49

    Trying to save a project (also tried "Save As") and got the following error:
    "There was an error saving file agc9f88.tmp
    (Error Code: 49)
    The file could not be saved. Please try saving again."

    3 votes
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    I'm on Mac OS Mojave version 10.14.3 (18D109)
    XD Version 17.0.12.11 (17.0.12.11)

    Crash Thread:

    Process: Adobe XD [3071]
    Path: /Applications/Adobe XD CC/Adobe XD CC.app/Contents/MacOS/Adobe XD
    Identifier: com.adobe.xd
    Version: 17.0.12.11 (17.0.12.11)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe XD [3071]
    User ID: 501

    Date/Time: 2019-03-12 19:12:57.056 -0500
    OS Version: Mac OS X 10.14.3 (18D109)
    Report Version: 12
    Anonymous UUID: 9C4F4435-0327-87AE-FD1D-0B014D029C3B

    Time Awake Since Boot: 6000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception…

    3 votes
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  7. Adobe Illustratorからコピペすると、フォント情報が正しく引き継げない

    # 再現方法

    1. Illustratorで「ABCD」とテキストをうち「游ゴシック体 Bold」を指定
    2. XDで新規ファイルを作成
    3. 1のテキストをコピーして2にペースト
    4. [発生] 貼り付けたテキストが「游ゴシック体 bold」(※Bが小文字)になっており、フォントの表示が正しくない。
    5. 4のXDファイルを名前をつけて保存し、閉じて、開く
    6. [発生] 「1個のフォントが見つかりません。環境にないフォントを表示」というエラーメッセージが出て、「• YuGothic-bold」が無いと言われる。

    # 問題点

    Illustratorからコピペした場合にきちんとフォント情報が正しく引き継げていません。
    その他の日本語フォントでも起こります。
    エラー部分で表示されるフォント名もUIの表記と合わせて日本語にするべきではないでしょうか?

    # 環境

    XD 15.0.12.8
    Illustrator 23.0.1

    3 votes
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    bug-filed  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  8. XD keeps crashing after October 2018 Update

    MacBook Pro (15-inch, 2016)
    Processor 2.9 GHz Intel Core i7
    Memory 16 GB 2133 MHz LPDDR3
    Graphics Radeon Pro 460 4096 MB
    Intel HD Graphics 530 1536 MB

    After using XD every half an hour to 1 hour or so, the program becomes unresponsive. And eventually having to force quit the software or restart my computer again and again.

    According to my activity monitor, XD takes up the most memory at 5GB.

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  9. creative cloud libraries doesn't load in XD

    XD 17.012.11 / Win 10 (1809)
    I have tried to do all steps https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html but nothing work. In other applictions the libraries works well.

    2 votes
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  10. The application is very slow!

    The application is very slow!
    My computer is strong enough and this is not a computer problem.
    After the last update is impossible to work!

    Sorry for my English!
    Thanks!

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  11. Font used on Mac not recognized in Windows and vice versa

    The very same font (same file used for installation on both systems) is not recognized by Windows if created on Mac and the other way round.

    XD Version Mac: 14.0.42.14
    XD Version Windows: 14.0.42.14

    The Affected font is Barlow.

    To reproduce I create an XD file on Mac or Windows, add a text label using the font Barlow (any of its flavors) and open it then on the other OS. It will report that there is a font missing. The name of the Font is Barlow, however it is not recognized.

    Attached are a file created on windows as well…

    2 votes
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    feature-in-progress  ·  0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  12. Issue with icon shortcut

    Hi,

    we have some issues with Adobe XD on Windows 10, we are on a multi-user environnement (domain AD). I have to create a shortcut for all users with command shell:appsfolder, then copy the icon to public desktop.
    But sometimes icon disappears for all users, sometimes icon becomes white (blank file icon, but Adobe XD is still usable). These bug is very annoying we have to tweak at least 50 computers to make the icon visible again and four times last year.
    Windows v1709 and Adobe XD version before 10.0.12.9

    And the new thing sometimes I notice is icon disappears…

    2 votes
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  13. XD getting cut in half on windows computers

    It has a green outline around the app. It gets cut in half. Making it full screen or adjusting it dose not reveal more of the app.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  14. Files saved in Windows cannot be opened in Mac

    Yesterday I was working on a design on my Windows PC, and when I tried to open in on my Mac today it says I am running an older version and cannot open the file.

    But my Creative Cloud says the XD is up-to-date. I even did check for updates and still the same. The XD Version on my Mac is 18.0.12.9 and I am not sure what is the Windows version.

    If either of the OS updates faster than the other it is a big issue for the designers who work on the both platforms.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  15. Artboard exportation in HD resolution not working at all

    Version of Adobe XD: 19.2.22 windows
    Steps to reproduce the issues: try to export artoboards at resolution superior than 1x (via web, iOS or Android Export)
    Expected result: Expecting to get images at different resolutions
    Actual result: All images in all folders have 1x resolution (360x640 working with android mobile artboard)

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  16. Crash on XD at startup (V 19.1.22)

    After I run the XD (V 19.1.22) I see a grey screen then it freezes, after a couple of seconds it crashes. The previous versions work fine.

    Also, when installing both versions at the same time, the oldest version fails at installing on Creative Cloud App

    2 votes
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  17. Can't Export from XD to After Effects.

    I accidentally updated my after effects from 15.1.2 to the newest version but needed to revert so I deleted the new version and went back to the old. XD will no longer will transfer my files to AE. I need to stay on the old version of AE for now for certain plug in compatibility. Please help!

    1 vote
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  18. 1 vote
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  19. Live preview doesn't work on Windows 10

    When working on my prototype, I plug in my iPhone 7 in my computer so to see the live preview of my modifications, but the software and the adobe XD app don't recognize each other so I can't see the preview on my iPhone.

    Currently using the latest version of XD 19.1.22.6

    1 vote
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  20. Doesn't show and charge my files

    1.- 19.0.22.9
    2.- When I open Adobe XD for the first time, when I restart o turn up any of my computers.
    3.- Just open once to begin to work
    3.- I open Adobe XD and have an eternal animation without charge my documents. I can't do anything until I close the software, and I open again.

    1 vote
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