Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win 10] Incorrect display when re-ordering layers

    windows 10
    GTX 1080 (latest drivers 399.07).

    Reordering layers (not only groups) randomly (i'd say 1 every 10 reordering wihtout noticable pattern) leaves a persistent ghost of the dragged item (even outside the application, ie on the desktop) and reordering stops working after that.

    Ghost is often presented as a slashed red circle within a grey square, in the case of dragging a single layer (screenshot attached)

    This bug has been present since this feature was introduced in XD.
    Every session of my work in xd is plagued with this issue.

    20 votes
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      11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks for the additional information. There seem to be a number of issues you’re seeing.

      For layers re-order, there were some improvements incorporated into XD a few builds ago. But sounds like that may not be helping in your case.

      The biggest culprit for Win10 performance issues in XD is video card incompatibility. For this, verifying that you 1) your card is supported in the Win10 OS you’re working with & 2) you have the latest driver, will address a significant number of issues.

      To better understand what’s going, having the following helps to narrow things down:
      - XD version
      - OS version
      - video card model & driver version
      - Is the problem observed in all files? Or just some
      - How do other UWP apps behave?

      Thanks!
      Nina

    • XD file created on Windows break lines to Mac (when using shift+enter not recognized)

      1. Version: 14.0.42.14 Windows (Starter)
      Version: 15.0.12.8 Mac (Starter)

      2. when using shft + Enter is not recognized by Mac
      when using only Enter is recognized by Mac

      3. New line created on Windows to be recognized by mac consistenly

      4. Some new lines missing when open the file from Mac

      5.
      5.1. attached screenshot file opened from Mac
      5.2. original XD file created on Windows test3.xd

      5 votes
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        1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Kamen:

        Thanks for including your files to help with this.

        What you’re seeing is expected Shift + Enter is not recognized or needed as a way to setup single space line break. Mac and Win should both recognize “only Enter” for single line break. You can use “Line Spacing” control in Property Inspector if you’d like different spacing.

        Is there something you’re specifically looking for that you’re unable to do by selecting “only Enter”?

        Thanks!
        Nina
        Adobe XD

      • XD keeps crashing after October 2018 Update

        MacBook Pro (15-inch, 2016)
        Processor 2.9 GHz Intel Core i7
        Memory 16 GB 2133 MHz LPDDR3
        Graphics Radeon Pro 460 4096 MB
        Intel HD Graphics 530 1536 MB

        After using XD every half an hour to 1 hour or so, the program becomes unresponsive. And eventually having to force quit the software or restart my computer again and again.

        According to my activity monitor, XD takes up the most memory at 5GB.

        3 votes
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          bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
        • svg files

          Can not open files svg files!

          Fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

          3 votes
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            bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
          • [Windows 10] Adobe XD closes itself when Windows go to sleep

            Version of Adobe XD: 12.0.12.10 (Starter)
            Steps to reproduce the issues:
            1. Open Adobe XD on Windows 10 machine
            2. Leave the machine until it sleeps for certain amount of time, which I'm not sure how long
            3. Wake Windows up and Adobe XD magically disappears from the taskbar
            4. Attempt to re-open Adobe XD will result in fresh session which previous work is not resumed.
            Expected result: Able to resume Adobe XD work after a moderately long sleep of Windows 10 machine.
            Actual result: Adobe XD closes itself after a moderately long sleep of Windows 10 machine, attempt to…

            2 votes
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              0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

              Greetings:

              What version of Win10 are you working with? Do you have other applications running at the same time?

              Can you run the following tool to collect system logs? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

              In case it’s a crash, can you enable and share crash dump files? https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

              Thanks!
              Nina
              Adobe XD

            • xd closes and eat memory when switching number of monitors

              XD closes or eats my memory when I go from dock station to laptop and back again. Sometimes it craps out and nothin will load, i'll have to force it shut and then open it back up again off my dock and just working off the laptop. Other times it tries to close itself and I'll have are you sure you want to exit windows when I put my laptop to sleep and then wake it back up. It seems like the switching from laptop view with 2 additional monitors to only laptop is the issue.

              laptop
              i7 2.8 16gb…

              1 vote
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                0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
              • Adobe Illustratorからコピペすると、フォント情報が正しく引き継げない

                # 再現方法

                1. Illustratorで「ABCD」とテキストをうち「游ゴシック体 Bold」を指定
                2. XDで新規ファイルを作成
                3. 1のテキストをコピーして2にペースト
                4. [発生] 貼り付けたテキストが「游ゴシック体 bold」(※Bが小文字)になっており、フォントの表示が正しくない。
                5. 4のXDファイルを名前をつけて保存し、閉じて、開く
                6. [発生] 「1個のフォントが見つかりません。環境にないフォントを表示」というエラーメッセージが出て、「• YuGothic-bold」が無いと言われる。

                # 問題点

                Illustratorからコピペした場合にきちんとフォント情報が正しく引き継げていません。
                その他の日本語フォントでも起こります。
                エラー部分で表示されるフォント名もUIの表記と合わせて日本語にするべきではないでしょうか?

                # 環境

                XD 15.0.12.8
                Illustrator 23.0.1

                1 vote
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                  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                • We can't verify your subscription status

                  When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

                  Any idea? Thanks

                  1 vote
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                    3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                  • [Win] White Home screen, then hard exit on open

                    I just updated to the newest Adobe XD version using the Creative Cloud tool. The installation appears to have worked fine. But when I start XD, it shows a blank screen and after a few seconds returns to desktop.

                    The Application log from Windows shows the following:

                    Faulting application name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba
                    Faulting module name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba
                    Exception code: 0xc0000005
                    Fault offset: 0x000000000171067c
                    Faulting process id: 0x41a0
                    Faulting application start time: 0x01d4b94af94906ab
                    Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe
                    Faulting module path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe
                    Report Id: b3c4e54e-018c-460f-88d2-bd8e4d1daefa
                    Faulting package full…

                    1 vote
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                      bug-needs-more-info  ·  6 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                    • All Cloud Documents disappeared in XD

                      XD 14.0.42.14 / 15.0
                      Creative Cloud 4.7.0.400
                      Windows 10 10.0.17134

                      XD Updated to version 15.0 today, when I opened it all my Cloud Documents disappeared. I rolled back to 14.0.42.14 thinking it may fix the issue, but it still says I have no cloud documents. Restarting does not help, signing in and out of Adobe Creative Cloud app did not help.

                      All the Cloud Documents are still available in https://assets.adobe.com/cloud-documents but no way for me to access in XD.
                      I can also access these documents via Adobe XD iOS app.

                      1 vote
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                        1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                      • Adobe XD stop working any time while opening opening project or changing something in win10

                        I am facing self closing problem many time when i start new project and create any object on XD and the XD close by self so please solve my this problem thanks.

                        1 vote
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                          bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create new document window too large for screen

                          The window that displays when I'm trying to create a new document is too large for my screen (1280px x 800px).

                          Even if I hide the dock, the window will not let me make it any shorter (only thinner).

                          1 vote
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                            bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                          • [Win 10] Resetting size of the window

                            On Windows 10, tested on Win 10 v1803, Adobe XD 14 (but also in previous versions), the size of the window resets to a certain size (coming from the "start/splash screen"). The size annoyingly also resets whenever an existing file gets opened. However, this size means that, e.g., the plugins submenu in the hamburger icon gets below the fold, which is annoying to me as a user and as a plugin developer regularly accessing this menu.

                            Since all other Windows applications I know remember their window size, I'm filing this as a bug (if it's intentional, please see this as…

                            1 vote
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                              0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                            • Font used on Mac not recognized in Windows and vice versa

                              The very same font (same file used for installation on both systems) is not recognized by Windows if created on Mac and the other way round.

                              XD Version Mac: 14.0.42.14
                              XD Version Windows: 14.0.42.14

                              The Affected font is Barlow.

                              To reproduce I create an XD file on Mac or Windows, add a text label using the font Barlow (any of its flavors) and open it then on the other OS. It will report that there is a font missing. The name of the Font is Barlow, however it is not recognized.

                              Attached are a file created on windows as well…

                              1 vote
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                                0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                              • XD not starting after laptop shut down due to low battery

                                I was working on a XD file when my computer shut down due to running too low on battery. I had the file saved just before this happens. However, having the laptop (Surface Pro) plugged in now, XD would not start correctly. It would remain on the start screen where I should be able to select from the recent files but i cannot click on any tile and the window closes entirely shortly after. Same happens if I try to open XD from the Creative Cloud pannel. When I double click on the xd file I have saved on my…

                                1 vote
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                                  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hiya Elisabeth (just noticed I spelled your name incorrectly previously – apologies!) Really appreciate the additional investigation on your part.

                                  For updating drivers, here’s some info:
                                  https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface

                                  Depending on which graphic card you have, it would be good to check the manufacturer for newer drivers as the MS site may not have the latest. You can check in Device Manager, https://www.techwalla.com/articles/how-to-test-a-cpu

                                  For the file, unfortunately the file cannot be recovered from the published prototype, this is a separate file type. However, if the file was saved to Creative Cloud files, there should be a copy available.

                                  I’m looking at the error log and see the file was saved in drive G:\ – were you collaborating with someone else on this design? I have seen where sometimes more than one user makes edits to the file on a shared location can result in this scenario.

                                  With this message “Unable to open…

                                • 1 vote
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                                    0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                  • [Win10] Drag and drop in layers hides XD

                                    Since quite a while, when I try to move layers in XD, as soon as I drag an element or group, the XD window disappears and I have to bring back XD with Alt+Tab in order to drop the element/group. This doesn't happen all the time, but I cannot see a pattern why it is happening.
                                    My system, drivers and XD are on the latest version, but this behaviour occured at least months ago already (not using XD enough to complain earlier). Is this a know bug or something that can be fixed from my side?

                                    1 vote
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                                      bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Switching from full screen mode to normal mode on external monitor makes window disappear

                                      13.0.12.14
                                      Mac Mojave

                                      1. Open multiple XD files
                                      2. Enter full screen mode on a couple (puts window into a different Space)
                                      3. Work on file
                                      4. Exit full screen mode on any of them
                                      5. The window animates to the right like it is moving back to the main Space, but the window disappears

                                      Reclicking on the file in Finder won't launch the file.
                                      Viewing all open windows won't show the file.
                                      Disconnecting from the external monitor doesn't even bring the file back.

                                      Very frustrating. Have to close completely out of XD, restart the program, relaunch the file.

                                      Will…

                                      1 vote
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                                        2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                      • win10平台企业版显示不兼容,但是win版本以高出

                                        win10平台企业版显示不兼容,但是win版本以高出要求的版本。

                                        1 vote
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                                          0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Can't open Apple Design Resources for iOS on Windows

                                          I recently tried opening the Apple Design Resources made by Apple for iOS that can be found on this website https://developer.apple.com/design/resources/ and it starts downloading a .dmg file that isn't supported by Windows. I tried unzipping the file using 7Zip and WinRar but the only files I get are the ones that I attached below. I know this is not a problem of Adobe Xd itself but because of this problem there is no way for Windows users to use the official Apple Design Resources. I also tried downloading the Photoshop resources but I get an error when opening the…

                                          1 vote
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                                            bug-filed  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
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