Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. After cloud documents XD takes forever to launch/start

    Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

    5 votes
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      4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    • [Win] Frequently Crashing

      Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

      4 votes
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        5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
      • Continuous lagging/ freezing when working in Design mode

        Version: 16.0.2.8 Creative Cloud Sync 4.2.0.25

        Running on:
        macOS Mojave v10.14.2
        Processor: 4GHz Intel core i7
        Memory: 32 GB DDR3
        Graphics: AMD Radeon R9 2048MB

        Hello,

        When clicking on images, text boxes, menus or scrolling around the screen, everything lags/ freezes for a few seconds before catching up with its self.

        To reproduce the issue: open a working file and click on menus, text boxes - anything interactive.

        The issue seems to be intermittent and varies from making working in the app impossible to just being a bit of a hinderance - most of the time it's somewhere in the…

        3 votes
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          1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
        • 🐛 Viewport Scroll behavior on Windows 10 feels wrong, legacy scroll API used in Xd?

          The scrolling behavior inside Adobe Xd feels clunky in comparison with other UWP Apps like OneNote, Edge, Sketchable - what makes Adobe Xd feel slow.

          Here is a video, Mac vs. Windows AdobeXd viewport scrolling:
          https://1drv.ms/v/s!AvkEqMrGBsUy0LJH2Aw9BCac2U7T5Q

          The scrolling behavior on other Windows UWP apps feels similar to what we see on the Adobe Xd version for MacOs.

          3 votes
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            0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
          • Latest XD release - Changing color of text causes slow animating effect and extreme use of system resources.

            There are other issues related to this problem I noticed.

            When saving a screenshot using the mobile app on the latest ios. The text boxes that have color applied to only one word (the rest of the word are white), only exports the png with all white text.

            The performance of my machine is definitely good enough.
            1080 GTX
            I-7 4ghz
            happens with both local storage and cloud storage
            turning off cloud file sync has no effect on the bug
            XD is the latest version
            Latest windows update

            2 votes
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              bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
            • I can't open XD

              When you try to open it, it just crashes and closes

              2 votes
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                bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
              • All Cloud Documents suddenly gone missing- however they are still visible in "Your Work"

                I had around 20 something files saved as Cloud Documents, suddenly they are all gone except 2. The file are however still visible here. https://assets.adobe.com/cloud-documents

                There is no way to retrieve those missing files.

                2 votes
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                  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                • [macos 10.14.2 Mojave] Macbook pro trackpad slow and laggy performance when using pinch to zoom

                  1. Version of XD

                  14.0.42.14

                  2. Open Xd file with 60 artboards, try to pinch to zoom in and out.

                  3. pinch to zoom should work without any lag and from the first pinch gesture

                  4. actual result is it takes at least 3 to 5 tries for Xd to recognize my pinch action to respond, which results in a laggy and frustrating experience.

                  Additional info:
                  tried pinch to zoom on Photoshop, works flawlessly

                  2 votes
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                    bug-needs-more-info  ·  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Re-ordering layers stops working

                    Sometimes trying to move layers it simply won't work. Layers stay frozen in place. Have to close and re-open the app.

                    And whenever this happens when I quit the app I get an error message saying "XD currently used to share content", which doesn't happen when I normally close the app. (Win10 only, haven't had this happen on my mac)

                    2 votes
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                      0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Published link not fully previewing

                      Preview link is not showing all components? But shows them on the document and displays fully in the "play" button function

                      2 votes
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                        1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                      • High CPU usage during idle

                        Version of Adobe XD: 12.0.12.10
                        OS: Windows 10 Pro (1803)
                        CPU: Intel i7-7700HQ
                        RAM: 16GB

                        This is a duplicate of https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/19836358-high-cpu-usage-during-idle but that bug is listed as inactive and is not able to be voted on or added to.

                        Everything runs fine when I am using the computer, but if I close the display while the laptop is plugged in and not sleeping then XD takes 30-40% of the CPU and runs the computer HOT. This is a problem if I just set the computer down on the arm of a couch or chair and then come back to find…

                        2 votes
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                          2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

                          Greetings James:

                          Appreciate the link to earlier issue post. I did some digging on my end and found the problem reported there has since been fixed. Thinking that what you’re seeing may have a different root cause.

                          Some questions to help with figuring this out:
                          - How did you determine XD CPU usage if the laptop is closed?
                          - Is anything else running aside from XD?
                          - Is XD the focus app when you close the laptop?
                          - Do you note this issue in other cases (like if XD is idle and laptop is open)

                          Thanks!
                          Nina
                          Adobe XD

                        • [Win 10] Auto quit after open for a minute

                          Auto quit after open for a minute

                          1 vote
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                            0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                          • Over 500% CPU usage when using cloud documents that share symbols

                            I have my design system file stored in cloud documents and syncs fine when it is open by itself. The trouble starts when I simultaneously have a separate XD document open using symbols from the design system file (in cloud documents) and something gets saved in the design system file CPU usage goes to like 500%+. If both files are local, this does not appear to be an issue.

                            MacOS 10.14.3
                            2.8 GHz Intel Core i7
                            16 GB 1600 MHz DDR3

                            1 vote
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                              1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                              • 'Background Blur' over 'Shadow Effect' displays unexpectedly on Preview Mode

                                Blur effect displays differently (takes into account shadows, I think) in Preview Mode and in Design Mode.

                                I would prefer it was rendered consistently as it is now on Design Mode.

                                1 vote
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                                  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                • Record preview stuttering

                                  Just did a 1 minute record preview of a self running sequence (no interactivity, just "fake" user usage). Sadly, for the first 10 seconds or so, there are "frozen" frames which looks stutter-y on playback. Very noticeable.

                                  Also, as an aside, would be nice to choose 30FPS instead of only 60FPS (maybe that option could save me right now).

                                  I can send the file direct, but as it's company work I can't post it here.

                                  Using MacBook Pro (15-inch, 2016), macOS 10.14.2 (18C54), XD 15.0.12.8

                                  1 vote
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                                    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Live Link slow/non-functional performance across all browsers and different computers.

                                    Hello, our live link prototype does not function properly. Clicking on linked elements in the live web preview does nothing, even though the hotspots show up as clickable. When we try to flip through pages of our wireframe via the pagination at the bottom, there's a huge lag on clicks and then the prototype will shoot forward 6 pages suddenly. As it stands, this live link is non functional; we can't use it to collaborate or gather feedback from non XD users, and as such it renders XD useless for us.

                                    I have the latest updated version of XD. This…

                                    1 vote
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                                      2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Slow Load with Blank Screen, Then Endless spinner

                                      When I run XD, I just get a blank white window. It takes a few seconds to see the Design.Prototype.Share. welcome screen. Sometimes, I kill it in Task Manager and restart.

                                      When I do see the welcome screen, I see an endless spinner in the Recent section and XD is doing something (the cursor is busy too). It never goes away.

                                      Killing it and restarting works. Happens nearly every time.

                                      1 vote
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                                        bug-needs-more-info  ·  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Tap Trigger bug when animating between two artboards.

                                        I have two artboards that animate automatically back and forth from each other to show an animated arrow that moves back and forth, pointing to a button I want the user to click. When previewing on the web it glitches. When you click the first time it glitches a brief image of what the next slide/artboard is. You then have to click a second time to actually move to the next slide.

                                        Works fine in desktop preview.

                                        1 vote
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                                          bug-needs-more-info  ·  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • [Win10] G-sync is causing problems

                                          Adobe XD ver: 13.1.32.8

                                          The application automatically uses G-sync and causes interface lag when doing anything that involves movement.

                                          Manually disabling G-sync for the application or disabling it all together seems to fix the issue.

                                          Note: Adobe XD does not appear in the nvidia control panel but has to be manually added and then select monitor technology > Fix Refresh

                                          1 vote
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                                            0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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