Adobe XD fails to update since version 17
Its been few months since I last successfully updated my XD.
I'm running version 17.
I have serious issues with XD (You can check my other bug reports to see them) maybe they were solved in recent versions of XD? But I can't tell cause I can't update the software!
When I click 'update' the progress bar gets to 38%, then jumps to 73% and then gives the 'failed to update' notice. When I try to get more info regarding the error brings an error code 191 - which is an irrelevant generic error code.
I tried removing the software and re-installing - but that failed as well. Luckly I still had version 17 in the other versions section so I can continue working.. If I tried it right now i'd be stuck cause version 19 is the only 'other version' available - and just won't install.
My IT guy has tried deleting CC, cleaning tool etc... to no effect.
Please please please help!
Thanks for replying. Sadly, my IT has already tried your suggested solution and it did not work.
@Stuart glad to hear it worked for you! gives hope to the rest of us :P Although on my case i don't think its Windows related.
I was having exactly the same problem last night with the same error code. I managed to get it to install after a few hours of trying. I did notice realise that I wasn't on the latest update of Windows 10 but I don't know if that was the problem as it still failed a few times after updating that.
AdminLalita (Admin, Adobe) commented
Sorry for the inconvenience caused.
Could you please give below link a try
Hope this would help!