Crash on XD at startup (V 19.1.22)
After I run the XD (V 19.1.22) I see a grey screen then it freezes, after a couple of seconds it crashes. The previous versions work fine.
Also, when installing both versions at the same time, the oldest version fails at installing on Creative Cloud App
Vertika Gupta commented
We have released new version of XD 19.2.22 with some improvement. Please can you try by taking the latest build of XD.
If you encounter the crash in latest XD too. Please share the below information with us:-
- XD version
- OS version (Ctrl + R and then type winver and hit enter, please share those details)
- If crash happens consistently, crash dumps would help. To get the crash dump you can set registry as per following link
I've got the same problem after updating the version ( to 19.1.22). Program does not open