Unknown error. Please try again later. shows when trying to create a public link prototype Adobe XD CC
Trying to create publicly linked files showing artboard progression and I keep getting this error message Unknown error. Please try again later
Outage has been addressed. Do post further if you continue to experience issues with this.
11 commentsComments are closed
Ana María Hurtado commented
After the last update (Jan 2019), when opening a design specs link, the elements can't be viewed as the artboards seem to be broken. This only happens with new projects, the old projects work and update just fine.
Also, when trying to share a link for review, the following message appears: "Unknown error. Please try again later."
I am experiencing the same problem. It was working properly this morning, but now I am also getting the error message (Unknown error. Please try again later).
I've closed everything, restarted the computer and also have reinstalled the app, nothing worked.
I am really dead...
We have the same error from today and this create many problems with our work! Please solve quickly.
Version (latest january 2019)
Elijohn Alcaraz commented
YES. OMG. I'm not alone. Please help admin.
We are getting this error today after updating to version 22.214.171.124
Kristoffer Hellström commented
Error message "Unknown error. Please try again later." is shown when I try to share my XD project to a public link.
We're also getting this error when we try to share prototypes, and more importantly, we need to upload a dev design by close today and the artboards are opening blank in browser. This started today. Version 126.96.36.199 (Prerelease).
Tyler Reed commented
XD Version: 188.8.131.52
Mac OS Version: Mojave 10.14.2
1. Click Share
2. Click Share for Review
3. Generate a new link
4. Open the link
Trying to share any new files through the Share for Review option results in the generic "Unknown error. Please try again later." I know this an error that can occur with WebGL but I have double checked the settings as mentioned here: https://helpx.adobe.com/xd/kb/issue-view-web-prototypes.html.
The issue seems to only be on newly generated links as my older links are still functioning properly. I'm seeing the issue across Chrome, Firefox, and Safari. I've tried creating a new file and copying all of the content over but that still doesn't correct the issue.
Generating new links on existing projects or any new project results in this error. I have a coworker here that is experiencing the same issue.
cliff now commented
cliff now commented
When creating viewable prototypes, our team keeps getting this message:
Unknown error. Please try again later.
This just started today and it's really letting down the team in our ability to share links to clients.
Valentina Estevez commented
Adobe XD 184.108.40.206
After the last update of XD, I haven't been able to publish any of my prototypes. The program allows to publish, but once it's done and you try to open, the link does not work, in any browser.
I tried creating new links, but didn't work. I tried uninstalling and reinstalling the program, but it didn't work eaither. Another person in my team with an XD license open de project and tried to publish herself, olso it didn't work. Is not the project, I also tried to start new very simple one, two boards and two interactions, the problem is the same.
So, it's no my license, it's no my computer, the browser, the software on my computer. We all have the same problem with the new links, because the old links we can acces.