Rajasekhar reddy

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  1. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Naxreen,

    Thanks for reporting the issue , If you make linked components (Instances of master) edited and then you make changes to the master component it wont effect to the instances that have been edited , this is as design .

    In your scenario , I suggest you to the add the colors to the assets and apply to the component instances, hope that will help.

    Regards,
    Rajasekhar,
    Adobe XD.

  2. 4 votes
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Aaron ,

    Thanks for reporting the issue , We have an internal bug related to this and we are going to fix this issue soon.

    Regards,
    Rajasekhar,
    Adobe XD.

  3. 1 vote
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    5 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Greetings of the day,

    Thanks for replaying back , Could you please share your email id for further investigation , As a workaround please do clean your CC using CC clear tool .
    CC cleaner too link : https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Regards,
    Rajasekhar,
    Adobe XD

    Rajasekhar reddy commented  · 

    Hi Timothy,

    Thanks for writing us here, I was not able to reproduce the issue from my end.
    Can you please try by restarting the machine, still it doesn't works please share the following details for further analysis .

    1) Which version of XD you are using currently ?
    2)OS version in which you are facing this issue ?
    3) Is this issue is consistently happening ?
    4) Please mention Create cloud and Coresync version ?

    Regards,
    Rajasekhar,
    Adobe XD.

  4. 2 votes
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Douglas,

    Thanks for reporting the issue , I was not able to reproduce the issue . Could you please mention the following details,

    1) Is this issue happening with any particular file or with all the files ?
    2) Are you able to reproduce the issue consistently if yes please share a video demonstrating the issue?

    Regards,
    Rajasekhar,
    Adobe XD.

  5. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Anandhu,

    Thanks for reporting the issue, I was not able to reproduce the issue from my end

    Can you please mention the following details .

    1) In which scenario you are facing this issue ?
    2) Is this happening with any particular file or with all the files?
    3) Please mention file size for which you are facing this issue ?

    Regards,
    Rajasekhar,
    Adobe XD.

  6. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi King Wu,

    Thanks for replying back , We don't have any such option to disable it on mobile app .

    In desktop preview we can browse through the art boards using arrow key similar way we can swipe the art boards on mobile app

    Could you please give mention what is your requirement with respect to XD mobile.?

    Regards,
    Rajasekhar,
    Adobe XD.

    Rajasekhar reddy commented  · 

    Hi King Wu,

    Thanks for reporting this issue .

    1) USB sync mockup to mobile device, which is very slow. Always show loading
    Please make sure you have selected any of the art boards for instant preview.

    2) On the device, swipe right or left will move to a page which i do not have a linkage pointing to it

    This is expected behavior, it is kind of browsing through the art boards , so that user can have look of all the art boards designed.

    Regards,
    Rajasekhar,
    Adobe XD.

  7. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Peter ,

    Thanks for replying back , I was not able to reproduce the issue in the XD version 21.2..12.3 .

    I request you to restart your system and try again if it doesn't work please share the file with us for further investigation .

    Regards,
    Rajasekhar,
    Adobe XD.

    Rajasekhar reddy commented  · 

    Hi Peter,

    Thanks for writing the issue here, could you please mention in which scenario's you are facing this issue.

    Also please mention the following details.
    1) which version of XD you are currently using ?
    2) Is this issue is happening with any particular file/object or with all the file?
    3) Could you please share the video or gif demonstrating the issue .?
    4) In which version of OS you are facing this issue ?

    Regards,
    Rajasekhar,
    Adobe XD.

  8. 13 votes
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    Rajasekhar reddy commented  · 

    Hi Widianto,

    Thanks for reporting the issue . We have an internal bug logged for this and XD team is investigating on the same . Soon we are going to ship this fix in upcoming releases .

    For any error codes related to Design Specs, please refer : https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

    Thanks,
    Rajasekhar,
    Adobe XD.

  9. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Peter,

    Thanks for reporting this issue , I was not able reproduce the issue with normal shapes (rectangle, pen ).
    Could you please mention the following details,

    1) Which version of XD you are currently using?
    2)Version of Illustrator ?
    3) Please share the icon for which you are facing this issue ?

    Thanks,
    Rajasekhar,
    Adobe XD.

  10. 3 votes
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    Rajasekhar reddy commented  · 

    Hi Lewis Cannon,

    Thanks for reporting the issue , Could you please mention the following details.

    1) What is the file size?
    2) What is current version of XD you are using ?
    3)Also mention the coresync version ?

    * Small asterisk will notify that you are editing the document

    Thanks,
    Rajasekhar,
    Adobe XD.

  11. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Zachary,

    Thanks for reporting the issue , I was not able to reproduce the issue from my end .

    Is this issue happening with any specific file.

    Hope you have latest graphic's driver ,if not please update the graphic's driver.

    I recommend you to use the latest version (XD 21.2 ) for better experience.

    Thanks,
    Rajasekhar,
    Adobe XD.

  12. 1 vote
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    Rajasekhar reddy commented  · 

    Greeting of the day,

    Sorry for the inconvenience happened , could you please mention the following .

    1) In which scenario you are facing this issue ?
    2) Which is the current version of XD you are using ?
    3) Are you trying to open any document which as designed on higher version than your current version ?

    Thanks,
    Rajasekhar,
    Adobe XD.

  13. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Padmini,

    Thanks for reporting this issue , could you please mention the following .

    1) Which version of XD is you are currently using ?
    2) In which OS you are facing this issue?
    3) Can you please share ACP logs and Coresync logs for further analysis related to shared document issue ?

    You can find the logs at :

    ACP logs :
    \Users\[user name]\AppData\Local|Packages\Adobe.VERSION\\LocalState\ACPLocalLogs

    Coresync logs:
    \Users\<user name>\AppData\Local\Temp\CreativeCloud\CoreSync

    In order to open the shared file please make sure that you have same or higher version of XD than that the file has designed .

    Regards,
    Rajasekhar,
    Adobe XD.

  14. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Josh,

    Thanks for reporting this issue , I was not able to reproduce the issue . Could you please mention below details

    1) In which browser you are viewing the prototype ?
    2)Did you have any keys&Gamepad triggers in the prototype?

    Thanks,
    Rajasekhar,
    Adobe XD

  15. 1 vote
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    Rajasekhar reddy commented  · 

    Hi Joseph ,

    Thanks for reporting this issue , Could you please mention the following details .

    1) What was the command that you are using to deploy?
    2)Through which account you are running the command ?
    3) It will be helpful to debug if you share logs related to this ?

    You can collect logs using this : https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Thanks,
    Rajasekhar,
    Adobe XD.

  16. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Erkan,

    Thanks for reporting this issue. I was not able to reproduce the issue irrespective of No.of assets.

    Could you please mention the following

    1) Can you please share the file if possible.
    2) In which version of XD you are facing this issue.
    3) Also please mention the OS details.

    Regards,
    Rajasekhar,
    Adobe XD.

  17. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi David,

    Thanks for reporting the issue, I was able to reproduce the issue on Android Mobile and have a bug logged for this ,our team is working on the same .

    Thanks and regards,
    Rajasekhar,
    Adobe XD.

  18. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Sachin,

    Thanks for writing the issue , I was not able to reproduce the issue .Could you please mention the following .

    1) Is the loading issue is happening in creating the link or while opening the link in the browser?
    2) If it is in browser , which browser you are using for previewing the prototype ?
    3) Can you please mention the time taken to create/update the link in the application (Also please mention number of assets that has)
    4) Could you also please mention the location you working from ?
    5) Is this issue happening with any particular file or with all the files?
    6) Which version of XD you are currently using?

    Regards,
    Rajasekhar Reddy.
    Adobe XD.

  19. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajasekhar reddy commented  · 

    Hi Ben,

    Thanks for writing the issue. As the link is working fine in other browsers it doesn't look like XD issue .
    Please update your Firefox browser and try again.

    I recommend you to use the Chrome ,Safari browsers for better experience

    Regards,
    Rajasekhar Reddy,
    Adobe XD.

  20. 1 vote
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    Rajasekhar reddy commented  · 

    Hi Kissel,

    Thanks for writing the issue , I was not able to reproduce the issue.

    Please make sure that you have proper internet connection (By browsing in the Google)

    Could you please mention the following

    1) Which version of XD you are currently using ?
    2) In which OS you are facing this issue?

    Thanks,
    Rajasekhar.
    Adobe XD.

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