Abhishek Das

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  1. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Roman,

    Thank you for posting this issue.

    It looks like it is related to the graphics card. Kindly check the color picker in other Adobe products like Photoshop or Illustrator, if it's happening on these products also and please let me know so we can understand the issue more.

    Thank you
    Abhishek Das(Adobe XD Team)

  2. 1 vote
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    2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Tomasz,

    Thank you for posting this issue.

    It looks like it is related to the graphics card. Kindly check the color picker in other Adobe products like Photoshop or Illustrator, if it's happening on these products also and please let me know so we can understand the issue more.

    Thank you
    Abhishek Das(Adobe XD Team)

  3. 2 votes
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Jos,

    Thank you for posting your issue.

    This issue is already with us and currently we are working on this. In future releases you may see this is working.

    Thank you.
    Abhishek Das(Adobe XD Team)

  4. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Brandon,

    Thanks for posting here.

    I am understanding your issue but can't check it without the font. So here my email id so you can send the font here abhdas<at>adobe<dot>com.

    Once I receive the font I will check it and let you know why is this issue happening.
    Thank you
    Abhishek Das(Adobe XD Team)

  5. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Rodrigo,

    Thanks for posting here.

    I tried your scenario from my end but could not reproduce it. Please share some details related to this issue.
    Is it happening with every file or with some specific file? Is it happening randomly or after some specific steps?

    Please share a gif of the issue if you can, it will be very helpful.

    Thank you
    Abhishek Das(Adobe XD Team)

  6. 2 votes
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    Abhishek Das commented  · 

    Hi,

    Thank you for posting.

    From our end we could not reproduce the issue. Can you let me know what objects there were in the artboard? If you can please send the link and the test file.

    You can send me in my mail which is abhdas<at>adobe<dot>com.

    Thank you
    Abhishek Das(Adobe XD Team)

  7. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi,

    Thank you for posting the issue.

    Please share the following details so we can look into that.

    1. OS version. For windows (Ctrl + R and then type winver and hit enter, please share those details).
    2. Crash Dump.

    To get the crash dump for windows you can set registry as per following link https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

    If you are unable to send the logs here send it to my mail which is abhdas<at>adobe<dot>com.

    Thank you.
    Abhishek Das(Adobe XD Team)

  8. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi,

    Thank you for posting your issue.

    We have tried this scenario from our end multiple times but didn't see this issue. It looks like something strange is happening at your end. Can you please try with a different system using the same account and let me know if it's still happening.

    Also kindly share your OS details.

    Thank you
    Abhishek Das(Adobe XD Team)

  9. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi,

    Thank you for posting.

    Can you please share below details so we can look into that.

    1. OS details.
    2. Xd version in which you are seeing the issue.

    If you are using an older version kindly upgrade to the latest one and check if the issue is still there.

    Thank you.

    Abhishek Das(Adobe XD Team)

  10. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi,

    Thank you for posting the issue.

    A bug has been logged for the same issue.

    Thank you.

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Farshad,

    Thank you for posting your issue.

    Can you please share the below details so we can look into this.

    1. OS version (Ctrl + R and then type winver and hit enter, please share those details) .
    2. Are you on dual monitor setup?
    3. If you have any graphics card then send the details of that.

    There was another update of xd on 9th July. Try to upgrade to that and check if the issue is still there.

    Thank you.

  12. 2 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Can you please use a log collector tool and then send me those logs? You can send me via my email which is abhdas<at>adobe<dot>com.

    It will be helpful if you can send me those logs.

    Thank you.

    Abhishek Das commented  · 

    Hi,

    Thank you for posting the issue.

    Please share the following details so we can look into that.

    1. OS version (Ctrl + R and then type winver and hit enter, please share those details)
    2. XD version.
    3. Crash Dump

    To get the crash dump you can set registry as per following link https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

    Thank you.

  13. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi

    Thank you for posting.

    Can you please share you r OS details so we could look into that?

    Thank you.

  14. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi,

    Thank you for posting.

    Please share the following details so we can look into that.

    1. Version of xd in your computer.
    2. Version of xd in you mobile.
    3. OS of your computer.
    4. OS of your mobile device.

    Thank you.

  15. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Core Design  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi

    Thank you for posting.

    Can you please tell me in which version of xd you are seeing this issue?
    If you can attach a screenshot then it will be very helpful.

    Thank you

  16. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi

    Thank you for posting.

    Can you please tell me in which version of xd you are seeing this issue?

    Maybe it because your zoom level is set to Fit. There is a drop-down in design specs page at the upper right hand side, you can try different percentage of zoom. In your screenshot it's showing Fit, so you can try changing it and see if your issue resolves. I have attached an image where the drop-down is marked.

    Thank you.

  17. 1 vote
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    Abhishek Das commented  · 

    Hi

    Thanks for posting.

    Can you please tell me in which xd version you are seeing this issue?

    You can send me the link in my email which is abhdas<at>adobe<dot>com and if you can send the test file via mail then it will be very helpful.

    Thank you.

  18. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Jonathas.

    Thank you for posting.

    Can you please share me your OS details and the test file? And kindly upgrade to the latest release and see if the issue is still there.

    Thank you.

  19. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi Jonas.

    Thank you for posting.

    Can you please tell me which version of xd are you using? And if you can, please send screenshot of the values you have set for the layout grid. And please tell me when you are trying to correct one value which values are changing and the changed values.

    Thank you.

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Abhishek Das commented  · 

    Hi

    Thank you for posting your issue here.

    Can you please tell me which version of Xd are you talking about? Actually we recently fixed some issues related to windows 10 in our latest build 20.1.12.

    So please upgrade Xd to the latest build and try once if the issue is still there.

    Thank you.

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