Divya Thakur

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  1. 4 votes
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    bug-needs-more-info  ·  6 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi ,

    Greetings..
    I checked your shared file.
    The nested component you have created is made of instances of 2 different master components.
    Until , you change the master components , changes will not be reflected in nested component either.
    If you want your nested component to be responsive to the changes ,then use master components instead of their instances in forming nested component.

    Please check the gif file for better understanding.
    And still you have any queries ,then feel free to report.

    Regards,
    Divya
    Adobe XD

    Divya Thakur commented  · 

    Hi,

    Thanks for reporting the issue. Could you please provide below details ?

    1.Are you creating nested components using instances or master components.
    If instances , than changes in the nested component will not reflect in the asset panel.
    But if you are using master component than only changes will reflect in the asset panel.

    I hope this information will be helpful for you.

    Regards,
    Divya
    Adobe XD

  2. 3 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Kelly,

    Thanks for reporting the issue. I am not able to recreate it. Could you please attach the gif demonstrating the issue or the test file.

    Regards,
    Divya
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Kenneth,

    Thanks for reporting the issue. Could you please share the following details for further investigation.
    1. What does "flat color box" actually mean?
    2. Please share the test file that showcases the problem.

    Regards,
    Divya
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi,

    Sorry for the inconvenience happened. Could you please share the following details?
    - XD version
    - OS version
    - Number of layer used
    - Snapshot or gif demonstrating the issue
    - Do you see it with single document or it happens with all.

    Above details would help us to resolve the issue better.

    Regards,
    Divya
    Adobe XD

  5. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi,

    Greetings,

    Thanks for reporting. We have not encountered this issue and also not able to reproduce it.
    Can you please share the following details?
    1. XD and OS version
    2. Snapshot
    3. Is it happening with all the files or with a particular one.If possible please share the file.

    Try to open it in different browsers.

    Regards,
    Divya
    Adobe XD

  6. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Livid,

    Sorry for the inconvenience happened. Can you please share the following details?
    1. XD and OS version
    2. Is it happening with all the files or with a particular. If possible please share the file if it is too huge.

    Thanks,
    Divya
    Adobe XD

  7. 44 votes
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    Divya Thakur commented  · 

    Hi Torbjörn,

    Thanks for reporting . We have never encountered this issue. Can you please share your OS details.
    Is it happening when you are using any specific feature or trying to create any particular file or generic?
    Try to restart the system.

    If you still face the issue, feel free to reach us.

    Regards,
    Divya
    Adobe XD

  8. 3 votes
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    Divya Thakur commented  · 

    Hi Igor,

    Thanks for reporting.This issue is caused by user not having Admin rights. Please refer the following link.
    https://helpx.adobe.com/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

    As i can also see the Error-192 in your snapshot. To resolve it uninstall the version installed on your system and try again.

    Regards,
    Divya
    Adobe XD

  9. 2 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Jack,

    Thanks for reporting. I am not able to reproduce the issue. Can you please share the following details?
    1. XD and OS version
    2. If possible share the test file or gif demonstrating the issue.

    Regards,
    Divya
    Adobe XD

  10. 1 vote
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    Divya Thakur commented  · 

    Hi,

    Greetings,

    Thanks for reporting the issue.In order to share, please check with your company IT admin whether sharing permission is enabled for your login credentials on Adobe XD. Also check with different account.

    Regards,
    Divya Thakur
    Adobe XD

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Bawva,

    Thanks for reporting the issue. Can you please check Xd version you are using in windows. If it is higher version than you can't open file in lower version. Please upgrade and try to open.

    If you still face the issue feel free to reach us.

    Regards,
    Divya
    Adobe XD

  12. 2 votes
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    Divya Thakur commented  · 

    Hi Matt,

    Good to know that the issue is fixed. Curious to know ,Did you used "Zeplin" using plugins?

    Regards,
    Divya
    Adobe XD

    Divya Thakur commented  · 

    Hi Matt,

    Thanks for reporting the issue. Please share the following details?
    1. XD version
    2. Are you using android or IOS

    Can you please share the test file or link.

    Regards,
    Divya
    Adobe XD

  13. 2 votes
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    Divya Thakur commented  · 

    hi Piero,

    Thanks for reporting the issues. Is it consistent?Can you please share the XD and OS version you are using.
    If possible please share the test file or gif.

    Regards,
    Divya
    Adobe XD

  14. 1 vote
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    bug-filed  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Paul,

    We have filed a bug for this issue.

    Regards,
    Divya
    Adobe XD

    Divya Thakur commented  · 

    Hi Paul,

    Thanks for reporting the issue. I am not able to reproduce it. Is it happening with the particular file? If yes please share that file.

    Regards,
    Divya
    Adobe XD

  15. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Julio,

    Thanks for reporting the issue. You are facing this with the local document or cloud document? Is it happening with all the files or with a specific one. If it is happening with the particular one than please send the file and GIF.

    Regards,
    Divya
    Adobe XD

  16. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Joachim,

    Thanks for contacting us. It's not a XD related bug and it seems like you have already posted this issue. Let the creative cloud team to handle it.

    Regards,
    Divya
    Adobe XD

  17. 13 votes
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    bug-fix-in-progress  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Mamaly,

    Thanks for reporting the issues. How many linked assets you are using? Is it happening with the particular file or it is generic. Can you please share the OS version you are using.

    Regards,
    Divya
    Adobe XD

  18. 4 votes
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Alexandre,

    Thanks for reporting the issue. I am not able to reproduce.
    Can you please share the following details?
    1. OS version
    2. XD version
    3. Are you using Adobe font?
    4. Which locale you are using in OS?

    Regards,
    Divya
    Adobe XD

  19. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Bill,

    Thanks for reporting. It might happening because of creative cloud sync issue. I am sharing a link ,please follow the steps to resolve it. And if still it doesn't work , Share the logs with us and XD version.

    https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html

    Thanks,
    Divya
    Adobe XD

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Mohanad,

    Thanks for reporting. Can to please share the XD and OS version.
    If it is possible please share the test file and the GIF file demonstrating the issue.

    Thanks,
    Divya
    Adobe XD

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