Divya Thakur

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  1. 1 vote
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    Divya Thakur commented  · 

    Greetings,

    Thanks for writing us.Could you please share some details for further investigation?
    1. XD and OS version
    2. Is it a same document in two different system?
    3. Test file or Gif demonstrating the issue.

    Regards,
    Divya
    Adobe XD

  2. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Core Design  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Greetings,

    Sorry for the inconvenience. We have never encountered this issue. Could you please share the following information for further investigation?
    XD and OS version.

    Regards,
    Divya
    Adobe XD

  3. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Caroline,

    Thanks for writing us. Could you please share some details for further investigation?
    1. XD and OS version

    If you could attach the crash logs, it will help us in undestanding the root cause:

    Creative Cloud logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    Win10 crash dumps: http://www.thewindowsclub.com/activate-windows-error-reporting-windows-8

    Regards,
    Divya
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Anandhu,

    Thanks for writing us. I am not able to reproduce the issue from my end .
    Can you please share the following details for further investigation.

    1) Which version of XD and OS you are currently using ?
    2) Is this issue happening with any particular text or with all kind of text ? If possible please share the test file.

    Regards,
    Divya
    Adobe Xd

  5. 1 vote
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    2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Rashid,

    Thanks for writing us. We have never encounter issue to resetting of component name Could you please share following details for further investigation?
    1. XD and OS version.
    2.Is it happening with all the files.
    3. Test file or gif demonstrating the issue.

    Regards,
    Divya
    Adobe XD

  6. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Andrei,

    Sorry for the inconvenience. We have logged a bug internally. Updates will be share on this post.

    Thanks,
    Divya
    Adobe XD

  7. 1 vote
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    Divya Thakur commented  · 

    Hi Tobias,

    Sorry for the inconvenience happened. Could you please share some details for further investigation?
    1.Are you using any plugins.
    2. Xd and OS version.

    For exporting artboards alphabetically i am following up with the concern team and will get back to you.

    Regards,
    Divya
    Adobe XD

  8. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi,

    That error message indicates that there was a problem accessing your Creative Cloud account, which is necessary to share a prototype. Can you please try the following?

    1. Close XD
    2. Open the Creative Cloud desktop application by clicking the Creative Cloud icon in the menu bar.
    3. If you are prompted to Sign In, please do so with your Creative Cloud username and password. Otherwise, click the gear icon on the top-right, Preferences..., Sign Out, and then Sign In.
    4. After signing in, launch XD.
    5. Re-open your document and try sharing again.

    Hopefully that should clear it up.

    Regards,
    Divya
    Adobe XD

  9. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Itunuoluwa ,

    Thanks for reporting us.It seems like your file is corrupted, try to open the original file instead of copied one.
    Could you please share the following information for more investigation?
    1. XD and OS version.
    2. Is this the only XD file giving error.
    3. If possible share the test file.

    Regards,
    Divya
    Adobe XD

  10. 6 votes
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    Divya Thakur commented  · 

    Hi Krzysztof ,

    Thanks for reporting this. We have already logged this issue.Meanwhile there is a workaround for this ,You can divide the artboard into two artboards say around 3000-4000px than try to publish it. Hope it will help you.

    Regards,
    Divya
    Adobe XD

  11. 2 votes
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    bug-filed  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Lewis,

    Thankyou for reporting this. I am able to rename artboard, components and group. We have logged a bug for crash while renaming objects in layers panel. The fix will be available in future release.

    Regards,
    Divya
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Arvid,

    Thanks for writing us. Try to update video card drivers.
    If you still face the issue please share the following details for further investigation.
    1. XD version
    2. If possible please share the test file.

    Regards,
    Divya
    Adobe XD

  13. 1 vote
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    Divya Thakur commented  · 

    Hi Anamoul,

    Thanks for writing us.
    we are not seeing the leak in our machine. Could you please share the following details?
    1. OS version.
    2. How long it takes to open XD file(19.1 MB).Is this happening with all XD file or specific to this file only.

    If possible please send the test file.

    Regards,
    Divya
    Adobe XD

  14. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi John,

    Sorry for the inconvenience happened. Could you please share the OS version you are using.

    We have never encountered this issue.Also we have released the latest version please update and try once in it.

    Thanks,
    Divya
    Adobe XD

  15. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Himanshu,

    Thanks for reporting us. We are working on it, bug has already logged.

    There are two scenarios to make linked assets to local assets.
    a. Copy and paste assets from source document to destination document you will get option to make it local.
    b. Or, Right click on broken linked asset to make it local.

    Note: If you link the assets than there is no option to make it local.

    Regards,
    Divya
    Adobe XD

  16. 6 votes
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    Divya Thakur commented  · 

    Hi Alan,

    Sorry for the inconvenience happened. I think there is some limitation with the file size. If it is more than 100 MB you might get this error.
    Could you please share the file size.

    Thanks,
    Divya
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi Tyonne,

    Thanks for reporting the issue. I am not able to recreate it.Could you please share the following details?
    1. XD and OS version currently using.
    2. If possible please share the Gif or test file.

    Are you using any plugins?

    Regards,
    Divya
    Adobe XD

  18. 1 vote
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    3 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pramod,

    Few more details will help us to investigate further.

    1. Can you confirm us whether the reported error is occurring for the public or private prototype link?
    2. What type of account used when trying to submit a comment (Personal/ Enterprise/ Guest)?
    3. Approximate number of comments submitted earlier (Resolved and Unresloved count)?

    Would it be possible to share the prototype link?

    Regards,
    Muthukumar

    Divya Thakur commented  · 

    Hi Pramod,

    Sorry for the convenience happened. I am not able to recreate the issue. Could you please share the following details?
    1. XD and OS version
    2. If possible please share the test file.

    Once try to open in other browser.

    Regards,
    Divya
    Adobe XD

  19. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Divya Thakur commented  · 

    Hi,

    Greetings,
    Sorry for the inconvenience happened. I am not able to recreate the issue. Could you please share the following details for further investigation?
    1. XD and OS version.
    2. Is it happening with all the files? If possible could you please share the test file.

    Regards,
    Divya
    Adobe XD

  20. 2 votes
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    Divya Thakur commented  · 

    Hi Abhijeet,

    Thanks for reporting the issue. We have never encountered this issue. Could you please share the following details for further investigation?
    1. XD and OS version
    2. Is it happening with all the files or with specific? Please share the test file if possible.

    Try to open link in other browser.

    Regards,
    Divya
    Adobe XD

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