Rajesh K.N

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Martin,

    Thank you for reporting this. We tried to reproduce this but we couldn't.
    Kindly, provide us some information so that we could look into this.
    - OS Version.
    - Does this happen with all the files or just one file? If it is one file, please share the file.

    Hoping to hear from you.

    Rajesh K N
    Adobe XD.

  2. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Fmchinney,

    Thank you for reporting this.
    We tried to reproduce this but we couldn't.

    Kindly check if the core sync is working in both the machines.
    In windows, you could check in task manager.
    In Mac, you could check in Activity manager.
    If you are still facing the same issue, we would want some information.
    - OS version of both the machines.
    - XD version of both the machines.
    - Core Sync version of both the machines (Open Creative Cloud > tap on the 3 dot menu next to the user icon > Tap on "Preferences" > Tap on "Creative Cloud" > Tap on "File".
    - Also, check if other files are working fine.

    Looking forward to hear from you.

    Rajesh KN
    Adobe XD.

  3. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi John,

    Thank you for reporting this.

    We tried to reproduce this but we couldn't.
    You'll have to hold the "alt" button until the artboard is dragged and dropped to the destination.

    If you are still facing the same, kindly provide the following information.
    - Reproduction steps.
    - OS version.
    - XD version.

    Rajesh KN
    Adobe XD

  4. 1 vote
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    Rajesh K.N commented  · 

    Hi Jaspreet,

    Thank you for reporting this.

    We tried to reproduce this at our end but we weren't able to reproduce.
    It would help if you give us some of the details
    - OS Version?
    - XD Version?
    - Is this issue happening only with this or other files also? If it is the only file, please share the file.
    - You mentioned "icons". Are you trying to export just the icon or the entire artboard?

    Rajesh K N
    Adobe XD.

  5. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Matt,

    Thank you for reporting. We tried to reproduce this but we couldn't.
    Could please specify the steps to reproduce and also
    - which OS you are using?
    - which version of XD you are using?
    - does this happen with all the files or a particular file? If it is a particular file, please share the file.
    - which browser are you viewing this on?

    Rajesh K N
    Adobe XD

  6. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Ignor,

    Thank you for reporting. Text Overlapping/truncated in edit mode is a known issue at the moment. We are prioritizing it.

    Rajesh K.N
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Rafael,

    Thank you for reporting this.

    We tried to reproduce this but we couldn't reproduce. It would help us if you provide some detail.
    - MAC OS version.
    - XD version.
    - does this happen with all the files? If no, then please share the file.

    Rajesh K.N
    Adobe XD.

  8. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Greetings,

    Thank you for reporting this. We tried this at our end and we weren't able to reproduce.

    It would help us if you could help us with some information.
    Is this happening only with one file or all the files? If it is one, please share the file.
    Which OS are you using?
    You have mentioned, "After a while, they stopped working ." approximately after how long they stopped working?

    Looking forward to hear from you.

    Rajesh K.N
    Adobe XD.

  9. 2 votes
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    bug-needs-more-info  ·  7 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Pete,

    Thank you for reporting. We tried to reproduce this, but we were not able to.
    It would be helpful if you could provide a few details.
    Which version of XD are you using?
    Which OS are you using?
    Also, share the log files. I've also mentioned the steps to get the log files.
    XD core runtime log:
    \Users\[user name]\AppData\Local|Packages\Adobe.VERSION\LocalState\AdobeXD.log
    CoreSync:
    \Users\<user name>\AppData\Local\Temp\CreativeCloud\CoreSync
    CoreSync DB
    \Users\<user name>\AppData\Roaming\Adobe\CoreSync

    Looking forward to hear from you.

    Rajesh K.N
    Adobe XD.

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Greetings,

    Thank you for reporting.
    Could you specify which OS you are using and what is the error message that you see when you try to share?

    Rajesh K.N
    Adobe XD.

  11. 4 votes
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Wldlanto,

    Thank you for reporting this issue.
    We have raised a bug and it is assigned to the concerned team.

    Rajesh K.N
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Yeara,

    Thank you for reporting.

    I would require some details.
    Which version of XD are you using?
    Are you facing this issue with all the files? If it is one file, please share the file.
    Could you also try the view in the "Share to Development" option? (In XD, Tap on the Share button > "Share to Development").
    Which OS are you using?

    Rajesh K.N
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    HI Rikke,

    Thank you for reporting.
    I would like to know if it is happening only on a Samsung monitor? Could you try with a different monitor?
    It would help us if you could provide which version of MAC OS are you using? If it is an iMac or Mac mini.? And also the screen resolution?

    Rajesh K.N
    Adobe XD.

  14. 2 votes
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Martin,

    Thank you for reporting. I tried to reproduce but I couldn't.
    Could you let me know the approximate number of assets that are present in the Assets panel?
    Also, the OS version, hardware details. Could you please update XD and check if you are still facing it?

    Rajesh K.N
    Adobe XD.

  15. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Souhell,

    Thank you for reporting.

    Help me with the following details.
    Which OS are you using?
    Are you facing this issue with all the files or only one file? If one file, please share the file.
    Which version of XD version are you currently using?
    Which browser are you checking this on? Could you try in different browsers?
    Could you also confirm if all the artboards are wired?

    Rajesh K.N
    Adobe XD

  16. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Jules Gilson,

    Thank you for reporting this issue.
    We have filed an issue for this and assigned it to the concerned team.

    Rajesh K.N
    Adobe XD

  17. 2 votes
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Lukas,

    Thank you for reporting,
    Which version of mac are you using? Are you facing this issue with all the files or a particular file?

    Regards,
    Rajesh K.N
    Adobe XD

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