Rajesh K.N

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  1. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Alan,

    Thank you for reporting this. We tried to reproduce this but we couldn't.
    It would be helpful if you provide some more information.
    - os version.
    - xd version.
    - does this happen with all the cloud documents? if it is to a particular file, please share the file.
    - steps to reproduce the issue. it would be easier if you could make a video of it and share it.

    Waiting to hear from you.

    Rajesh KN
    Adobe XD.

  2. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Core Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Llmuel,

    Thank you for reporting this.
    The scroll bar wouldn't be visible since it is designed this way. However, you have a feature request filed for this.

    Rajesh KN
    Adobe XD.

  3. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Chauncy,

    Thank you for reporting this issue.
    We have a filed a bug for this issue internally and a fix would be available in the upcoming releases.

    Rajesh KN
    Adobe XD.

  4. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Greetings,

    Thank you for reporting this. We tried to reproduce this at our end, but we couldn't reproduce it.
    Could you provide some information so that we could identify what the issue is?
    - which os are you using? If you are using Windows, which version of windows are you using?
    - you have mentioned "some documents don't register the changes", in which document the changes aren't registered? Source document or the consuming document?
    - Cannot copy elements from all the files or from a particular file? If it is a particular file, could you share the file?
    - you could also record a video of it and share it. We use LICEcap for creating an animated gif.

    Waiting to hear from you.

    Rajesh KN
    Adobe XD.

  5. 2 votes
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    2 comments  ·  Adobe XD: Bugs (Read-Only) » Installation  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Greetings,

    Thank you for reporting this issue. We have filed a bug internally for this issue.
    This will be fixed in the upcoming releases.

    Thank you,
    Rajesh KN
    Adobe XD.

  6. 2 votes
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Zachary,

    Thank you for reporting this issue. We tried to reproduce this but we couldn't.
    Could you provide some information?
    - does this happen with all the file or a single file?
    - Could you share the file?

    Error 49 is a known issue and it is being investigated.

    Waiting to hear from you.

    Rajesh KN
    Adobe XD.

  7. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Anandhu,

    Thank you for reporting this.
    This is a known issue and a bug is filed internally. We are working on it.
    You'll find the fix in the upcoming releases.
    You could restart XD and this would work fine, this would be a workout.

    Rajesh KN
    Adobe XD.

  8. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Patrick,

    Thank you for reporting this issue.
    This is a known issue and we already have a bug logged for this internally.
    You'll find this fixed in the upcoming releases.

    Rajesh KN
    Adobe XD.

  9. 1 vote
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    bug-filed  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hey Mike,

    Thank you for reporting this issue.
    We have a bug filed internally and we are working on it. We'll fix this in the upcoming releases.

    Rajesh KN
    Adobe XD.

  11. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Steve,

    We need some more details to identify what the issue is.
    - Could you provide the steps to reproduce this issue?
    Also, when you are not able to get the file, are you able to access the network drive?
    - how are you trying to save the document?
    - Are you trying to save a cloud file or a local file?
    - What's the path you are specifying while saving the file?
    - could you try accessing the complete folder structure as you mentioned while saving the document?

    Rajesh KN
    Adobe XD.

    Rajesh K.N commented  · 

    Hello Steve,

    Thank you for reporting this.
    We tried to reproduce this, but we couldn't reproduce.
    Could you provide some more details so that we could identify
    - OS Version.
    - XD Version
    - Does this happen with all the file or a single file? If it happens only with one file, please share the file.
    - Is there any error message that is displayed when you try to select the network drive or when you save the file?
    - Which network drive are you saving the file?
    - Could you also attach a video of this?

    Rajesh KN
    Adobe XD.

  12. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Joel,

    Warm greetings!

    We have released a new version today and the issue is being fixed, you could upgrade to the latest build and check it is working fine.

    If you are still facing any issue, kindly revert.

    Rajesh KN
    Adobe XD.

    Rajesh K.N commented  · 

    Hi Joel,

    Thank you for reporting this issue.
    We are working on this and this would be fixed in the upcoming releases.

    Rajesh KN
    Adobe XD

  13. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Jan,

    Thank you for reporting this.
    If you are using RS5 or RS6 machine, this is a known issue and the fix would be available in the future releases.
    If you are using other machines then kindly revert with the following information
    - OS version.
    - XD version.
    - What happens when you open XD, do you see the XD welcome screen and then it disappears or nothing happens?
    - Could you specify the steps to reproduce?
    - It would also help if you get a video of the issue.

    Waiting to hear from you soon.

    Rajesh KN
    Adobe XD.

  14. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Vnz,

    Thank you for reverting.
    We tried to reproduce this issue with the same file that you shared on the same version of windows (1809), but we couldn't.

    Could you try after restarting both Windows and XD?
    Also please check if it happening in other applications?

    Hoping to hear from you.

    Rajesh KN
    Adobe XD.

    Rajesh K.N commented  · 

    Hi Vnz,

    Thank you for reporting this. We tried reproducing this, but we couldn't.
    Kindly provide some information that would help us identify the issue.
    - Is this issue happening with all the files or only this file? If it is only this file, please share the file.
    - Which version of Windows are you using? you could use "winver" command to find the version.

    Hoping to hear from you.

    Rajesh KN
    Adobe XD.

  15. 1 vote
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    bug-filed  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Tudor,

    Thank you for reporting this issue.
    We have filed a bug internally and trying to resolve the issue at the earliest.
    For further queries, feel free to report us.

    Rajesh KN
    Adobe XD.

  16. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Nikhil,

    Thank you for reporting this. We tried to reproduce this issue but we couldn't.
    Could you provide some of the following information to identify this?
    - Which version of Windows? (You could use "winver" command)
    - XD Version?
    - Steps to reproduce (if any)
    - Does this happen always when you open XD or when you open any file? If it happens with a file, could you check if all the files are having the same UI? If it is a particular file, please share the file.
    - Have you set-up a dual monitor?

    Rajesh KN
    Adobe XD.

  17. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Greetings,

    Thank you for reporting this issue.
    We have logged a bug for this and we are working on it on prority.

    Rajesh KN
    Adobe XD

  18. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Greetings,

    Thank you reporting this.

    We tried to reproduce this, but we couldn’t.
    We have a new build that is released, please try if it is working.

    If it doesn’t work, please provide the following information.
    - Undo and Redo doesn’t work in prototype mode or design mode or both?
    - Which version of Mac are you using?
    - It would also help if you could provide the steps to reproduce this along with a video.

    We use LICEcap to capture an animated gif, you could use either LICEcap or quick time player (pre-installed in Mac) to record a video.

    Rajesh KN
    Adobe XD.

  19. 4 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Hi Andre,

    Thank you for reporting this. We are not able to reproduce this.
    Could you share the following information?
    1. Is this happening with all the component?
    2. XD version?
    3. OS version?
    4. Could you also share the file?
    5. Does the prototype link breaks on update of an attribute? If so, does this happen with all the attributes or a particular attribute?

    A video of this issue would help us identify what the issue is.

    Rajesh K.N
    Adobe XD.

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Rajesh K.N commented  · 

    Thank you for reporting this.
    We tried to reproduce this issue but we couldn't.
    It would be really helpful if you could share the details.

    - OS Version (10.14.4 or 10.14.5).
    - XD Version.

    Hoping to hear from you at the earliest.

    Rajesh KN
    Adobe XD

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