Sangeetha Aswathanarayana

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  1. 3 votes
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    bug-filed  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello Arvid,

    Thank you for sharing . Able to reproduce this problem on our systems. Have filed a bug report for the team to review.

    Thank you!
    Sangeetha.A
    Adobe XD

  2. 1 vote
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    bug-filed  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hi Aaron

    We have a bug logged for it.Concerned team is looking into it

    Thanks,
    Sangeetha

  3. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello,

    Gave it a try on my end and it seems to be working fine. When i imported back in XD it looks fine as well.

    Can you share your file? That might give me more clues on what may be happening.

    Thanks,
    Sangeetha.A
    Adobe XD

  4. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello Matt,

    I tried to create more than 50 objects in XD and gave it a try on my end and it seems to be working fine.

    Can you share your XD file? That might give me more clues on what may be happening.

    Thanks,
    Sangeetha.A
    Adobe Xd

  5. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hi Muhammad,

    I am not able to reproduce this issue .
    Can you let me to know if the issue is reproducible only with the particular file or all files.

    Thanks,
    Sangeetha.A
    Adobe XD

  6. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Can you share few informations to help me investigate.

    Details:
    - XD version
    - OS version
    - is the issue with specific file?

    Thanks ,
    Sangeetha.A
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Text  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello Danilo,

    Few questions to understand

    1. Version of XD
    2. OS Version
    3. Can i know from where the text is copy pasted
    4. Can u please share the gif file

    Thanks,
    Sangeetha.A

  8. 1 vote
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Can you please Check Adobe Service Status

    Adobe service status can be checked at status.adobe.com. If no service outage is reported for Adobe XD Share Online or other Adobe services, all functionality should be working.

    To confirm, another user should attempt to share via Adobe XD. In rare cases, service issues may be specific to one or more regions, and yet work in others. A service outage of this type is not common, but possible.

    Consistent Upload Errors
    If the issue is consistent, i.e. the customer has never been able to use the Share Online feature in Adobe XD, the issue is likely related to the customer's local network configuration.

    Local Network Configuration

    The easiest way to identify if the issue is related to a local network configuration is to try sharing from another network, preferably a home network connection or a public network.

    From a network perspective, XD does the following when performing a sharing operation:

    Communicates over port 443

    Uses HTTP PUT/POST requests to initiate file transfer to Creative Cloud

    Accesses the following end points: https://cc-api-cp.adobe.io, https://comments.acrobat.com/

    If any local network configuration prevents the above functionality from operating correctly, the Share Online feature in Adobe XD will not work correctly.

    Sangeetha Aswathanarayana commented  · 

    Hello Mariniki,

    Usually error comes up when update is in progress and internet connectivity turns off.

    Thanks,
    Sangeetha.A
    Adobe XD

  9. 1 vote
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    1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello ,

    Thank you for sharing . Able to reproduce this problem on our systems. Have filed a bug report for the team to review.

    Thank you!
    Sangeetha.A
    Adobe XD

  10. 9 votes
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    Sangeetha Aswathanarayana commented  · 

    Hello Joe,

    This seems like a very likely scenario.

    I tried to open a working file and gave it a try on my end and it seems to be working as expected

    Can you share your XD file? That might give me more clues on what may be happening.

    Thanks,
    Sangeetha.A
    Adobe XD

  11. 6 votes
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    bug-needs-more-info  ·  8 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    For better understanding can you please provide me the file or gif to reproduce the issue

    Sangeetha Aswathanarayana commented  · 

    Hello Meggan ,

    Can you share the

    1.OS version

    2.XD version and is it happening on all the files

    Thanks,
    Sangeetha.A
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello ,

    The screen Resolution is different on Mac and Windows .Please check the resolution on both the platforms and let me if it helps

    Thanks,
    Sangeetha.A
    Adobe XD

  13. 12 votes
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    bug-filed  ·  9 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Sangeetha Aswathanarayana commented  · 

    Hello Jan,

    Unable to reproduce on my end

    Since the graphics card is definitely one of the most important component and

    I wonder if you need to update the graphic card drivers on your system.

    Can you check the vendor site and update to the latest?

    Thanks!
    Sangeetha.A
    Adobe XD

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