Arina vd Vlies

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      40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

      Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

      If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Thanks!
      Nina

      Arina vd Vlies commented  · 

      @Nina, I don't find any troubleshooting on this issue on the helpx page. Must be blind. This is very frustrating and I feel like you guys are not helping at all. I know I'm not the only one with this problem. I have the correct sync versions and what not. just tell me what to fix or delete.

      After updating this morning I now receive a message with my error code: There was a problem creating a new cloud document (error: 50)
      Please note, I have never used the program before. Also I don't reveice any notifications on your responses even though I have enabled notifications on this topic. That is why I responded so slowly.

      edit: Found the helppage. Did that already. Tried it again. Same result.

      Arina vd Vlies commented  · 

      @Nina, I don't find any troubleshooting on this issue on the helpx page. Must be blind. This is very frustrating and I feel like you guys are not helping at all. I know I'm not the only one with this problem. I have the correct sync versions and what not. just tell me what to fix or delete.

      After updating this morning I now receive a message with my error code: There was a problem creating a new cloud document (error: 50)
      Please note, I have never used the program before. Also I don't receive any notifications on your responses even though I have enabled notifications on this topic. That is why I responded so slowly.

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