Rienster

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      40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

      Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

      If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Thanks!
      Nina

      Rienster commented  · 

      Muthukumar, tried, didn't work. I'll just wait for an update. Hopefully within the trial period. But I think that is almost over. So I really got the best out of it :')

      Rienster commented  · 

      Muthukumar, my core version is 4.1.1.32 already. i'm on my trial period. If I want my company to upgrade my package, I have to know if the product is good to work with and if it does what I need it to do.

      Rienster commented  · 

      Hi Nina, i'm on Windows 10 Pro version 1809 buld 17763.195 The problem occurred on first time use. After restard I still get the error. I'm working on an office network. But Photoshop CC works without issues. It only happens when I open an new project, the tutorial opened without issues. I also tried the steps for David.

      Rienster commented  · 

      Same here, version 4.1.0.29 core sync version

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