AdminAsha B C (Software Engineer, Adobe)

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Al,

    Thanks for reporting this issue. We tried at our end and we are not able to reproduce the issue. Can you please share:
    1. OS version ?
    2. XD version you are using ?
    3. Video recording of the issue ?
    4. Are you selecting artboard from canvas or Layers panel ?

    Thanks,
    Asha
    Adobe XD

  3. 3 votes
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    bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Ffion,

    Thank you for replying. I tried to reproduce this issue at our end but I am not able to reproduce it. Can you please share:
    1. Is this happening in one system or happening in all system ?
    2. Can you please share error shown in developer console when the page is not loading ?

    Thanks,
    Asha
    Adobe XD

    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Ffion,

    Thank you for reporting. Which XD version are you using ? Is this happening with all the files ? if not, can you please share the file with us.

    Thanks,
    Asha
    Adobe XD

  4. 4 votes
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    bug-fix-in-progress  ·  4 comments  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Francisco,

    Thank you for reporting and giving as the complete details. I am able to reproduce this issue on safari and logged bug for the same. We will let you know once the bug is fixed.

    Thanks,
    Asha
    Adobe XD

  5. 1 vote
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    bug-fix-in-progress  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. We are working on the fix and it will be available in future release.

    Thanks,
    Asha
    Adobe XD

  6. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. Can you please share us which version of XD are you using in Desktop and Mobile ? Are you using the ios or Android device? Is this happening with all files ?

    Thanks,
    Asha
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Michal,

    Sorry for inconvenience. Can you please share the details:
    1. Which OS(MAC or Windows) are you using ?
    2. If you are using windows, can you please share the resolution of the machine or if MAC, share the display scaling ?
    2. Is this happening with your laptop or desktop ?
    3. Are you having single or dual monitor ?

    Thanks,
    Asha
    Adobe XD

  8. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Mark,

    Thank you for reporting.
    Are you using trackpad or mouse ?

    Thanks,
    Asha
    Adobe XD

  9. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Jess,

    Thank you for reporting. Are you pressing any number key from the keyboard, while the object is selected ? if not, Please provide us the video recording of the issue.

    Thanks,
    Asha
    Adobe XD

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Please include the following details:
    1. XD version
    2. Win10 OS version
    3. GPU model
    4. System (Surface Book 2, Dell laptop)
    5. Detailed steps of what you’re doing, and what issue you encounter (application close, application stops responding, etc) + any error messages you observe.

    It would be very helpful to have the following system logs to understand what’s happening.

    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    Win10 crash dumps, http://www.thewindowsclub.com/activate-windows-error-reporting-windows-8

    Thanks,
    Asha
    Adobe XD

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Thank you for reporting. We are not able to reproduce this issue. Are you still seeing this issue in latest XD build ?

    Thanks,
    Asha
    Adobe XD

  12. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Austin,

    Thank you for reporting. Are you still seeing this issue on latest version of XD ?

    Thanks,
    Asha
    Adobe XD

  13. 10 votes
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    2 comments  ·  Adobe XD: Feature Requests » 01 : Design mode  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 
  14. 1 vote
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    bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Is this happening with all the files ? If not, can you please share the file with us ?

    Thanks,
    Asha
    Adobe XD

  15. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings,

    Is this happening with all the files ? If yes, can you please share the file or link with us.

    Thanks,
    Asha
    Adobe XD

  16. 4 votes
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    7 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Shane,

    Can you please tell us previous and current version of XD ?
    Name of the plugins you installed ?

    Thanks,
    Asha
    Adobe XD

  17. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    HI Elizabeth,

    This error is usually encountered when there is an issue with network connection or user is working on managed network where Creative Cloud storage has been disabled. You can check and follow the instruction mentioned in the below links:

    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u

    https://forums.adobe.com/thread/2481706

    Thanks,
    Asha
    Adobe XD

  18. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Share  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Greetings:

    Which version of XD you are using ? Can you please share the file with us ?

    Thanks,
    Asha
    Adobe XD

  19. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Naveed,

    Include the following details:
    1. XD version
    2. OS version
    3. Detailed steps of what you’re doing, and what issue you encounter (application close, application stops responding, etc) + any error messages you observe.
    4. GPU model
    5. System (Surface Book 2, Dell laptop)

    It would be very helpful to have the following system logs to understand what’s happening.

    Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Win10 crash dumps, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks,
    Asha
    Adobe XD

  20. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Design  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAsha B C (Software Engineer, Adobe) commented  · 

    Hi Max,

    Which version of XD are you using ?

    Thanks,
    Asha
    Adobe XD

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