Lalita

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  1. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Jalil,

    Sorry to hear that application is crashing for you

    1. Is it a consistent crash for you?
    2. Could you set this registry and then share full crash dump with us for investigation?
    <HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps> and add dword “DumpType“= 2 and "DumpFolder" = <Custom location of crash dumps on your machine>

    Regards,
    Lalita
    Adobe XD

  2. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hello Danielle,

    We would need some more details on this

    1. XD version
    2. OS version
    3. Does animation works in desktop preview? If yes, which browser is it where you see the problem?
    4. Could you share the test file so that we can try this at our end too?

    Regards,
    Lalita
    Adobe XD

  3. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Plugins  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Ahsan,

    Can you please provide some more information?

    1. Do you see problem with all files?
    2. Did it start happening recently or after update?
    3. Did it work ever for you?

    Regards,
    Lalita
    Adobe XD

  4. 5 votes
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    bug-needs-more-info  ·  6 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi pstockley,

    Could you please share below details

    1. XD version
    2. OS version
    3. Do you see problem with all files?
    4. Do you see this happening consistently?
    5. Could you share steps to recreate the issue at our end so that we can look for the root cause?

    Regards,
    Lalita
    Adobe XD

  5. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Prototype  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Ishwor,

    Do you still see the issue happening?
    Do you see different behavior in Desktop Preview and in browser preview?
    What is your
    OS version?
    XD version?
    Do you see problem with all of your files?

    Regards
    Lalita
    Adobe XD

  6. 72 votes
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    55 comments  ·  Adobe XD: Bugs (Read-Only)  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hello,

    We have similar issue reported earlier and is being investigated.

    Request you to vote for that https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/31257445-error-48-on-adobe-xd-when-i-want-to-start-my-file

    Regards,
    Lalita
    Adobe XD

  7. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Anthony,

    Can you please confirm which Operating System you are in?
    When you say L & H , I assume you mean Width and Heigh!
    Do correct me If I am wrong.

    Also if you could share a gif demonstrating the problem, that will be helpful as we cannot see it happening at our end.

    Regards,
    Lalita
    Adobe XD

  8. 2 votes
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    bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Samuel,

    Could you please share some gif which can demonstrates the issue happening?

    Also
    Which Operating System you are using currently?
    Which XD version?

    -Lalita
    Adobe XD

  9. 1 vote
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    bug-filed  ·  2 comments  ·  Adobe XD: Bugs (Read-Only) » System  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi George,

    Thank you for reporting this, I could also see the issue happening. Will log a bug for the same and prioritize for fixing.

    Regards,
    Lalita

  10. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hi Beni,

    Sorry to hear that XD is crashing for you. Please provide below details:

    1. Which XD version are you using?
    2. Which is your windows build? You can find it by running Win + R and type winver and hit enter
    3. Do you see crash consistently? If yes, can you set registry refering to below link and then share crash dump https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    Regards,
    Lalita

  11. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs (Read-Only) » Functional  ·  Flag idea as inappropriate…  ·  Admin →
    Lalita commented  · 

    Hello Somesh K S,

    The issue you reported is strange behavior. Is it happening every time you launch XD?

    Please share some more details like below:
    1. Windows exact build number. You can find it by following below steps
    Press Win + R and type "winver" and hit Enter. You will see a dialog showing windows build information.
    2. Monitor details - Display size and resolution., brand.

    Did it start happening after 13.132.8 update? If yes, as a workaround please uninstall this build and get 13.0.12 from creative cloud under XD previous versions.

    We will try to see if we can recreate the issue locally.

    Regards,
    Lalita
    Adobe XD

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