AdminNina Ramos (XD Community Quality Manager, Adobe)

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  1. 1 vote
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      2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      The functionality here is also covered by this feature request - https://adobexd.uservoice.com/forums/353007/suggestions/16589980. Be sure to up-vote!

    • 4 votes
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        9 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

        Hello @Matza:

        Thanks for sharing your feedback! Wondering, if you create a new document in XD, are you able to select the fonts you mention?

        If you can, would you share your Sketch document? You can send directly to me ramoshar@adobe.com

        Thanks!
        Nina
        XD Community Quality Manager.

      • 30 votes
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          37 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

          Hello Alessandro:

          Sorry to hear you're experiencing this issue with Adobe XD.

          Can you provide a few more details about your setup?
          - Adobe XD version
          - Win10 version
          - Check your system to verify you have the latest video card drivers.

          Please comment further with the info and any steps you may have tried to resolve this issue.

          Thanks!
          Nina
          XD Community Quality Manager

        • 1 vote
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            bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Filip:

            Thanks for taking time to share your feedback.

            What version of XD are you working with? Does it happen with all layers or certain types of elements (shape, path, group or symbol).

            Could this be a GPU related issue? To rule out, you can update your GPU drivers and try the steps again.

            Does exit and restart of XD or your system resolve the issue?
            Do post further with insights or further questions.

            Cheers!
            Nina
            XD Community Quality Manager

          • 1 vote
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              bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

              Hello Satomi:

              Can you provide more details to help determine cause.

              - Is the problem with all your files or just this one?
              - What format and settings are selected for export?
              - If you use the same settings to export only the icon, do you see the same result?

              Thanks!
              Nina
              XD Community Quality Manager

            • 3 votes
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                bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                Hello - Sorry to hear you're experiencing issues. I can understand this is frustrating.

                A member of our support staff has published a troubleshooting guide for issues with publishing prototypes, https://forums.adobe.com/thread/2117960

                Hope this helps!
                Nina
                XD Community Quality Manager

              • 1 vote
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                  bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello Ahmed:

                  Sorry to hear you're still experiencing this issue.

                  Can you please follow the troubleshooting steps in this document? https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

                  There's also a higher level page with a few other solutions, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

                  Hope this helps!
                  Nina

                  Hello Ahmed:

                  This issue has come up for other users and is usually due to issue with user login in Creative Cloud.

                  Can you try the below steps? If these don't fix your problem, please comment further so we can see what's going on.

                  Thanks!
                  Nina
                  XD Community Quality Manager

                  Steps:
                  1. Quit Adobe XD.
                  2. Run the Adobe Creative Cloud app from your Applications folder (or click on the Creative Cloud icon in your menubar if it’s already running).
                  3. Click the user avatar and click “Sign Out” button.
                  4. Completely exit Creative Cloud app (on Windows, exit app and use Task Manager for remaining. on Mac, cmd+atl+Q)
                  5. Re-launch Creative Cloud app and sign back in.
                  6. Restart Adobe XD and try sharing ain.

                • 190 votes
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                    180 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                    Greetings:

                    Sorry to hear you're experiencing issues with XD. Curious, Is this still a problem for you? Are you able to copy/paste into other programs? Let me know what you've tried so far and we can work on finding out what's going on.

                    Thanks!
                    Nina
                    XD Community Quality Manager

                  • 1 vote
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                      bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello:

                      Usually that error appears when user is on an IT managed system with Creative Cloud storage disabled.
                      It can also occur if there is some issue with network connectivity.

                      Some things to try:
                      - Exit/re-open XD
                      - Restart your system
                      - Turn off/on your WiFi or disconnect and re-connect network cable

                      Comment further if you continue to experience issues.

                      Thanks!
                      Nina
                      XD Community Quality Manager

                    • 1 vote
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                        bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                        Greetings Dwane:

                        Can you try the following? Select the text object (meaning, single click on the text to select with bounding box, not have the text highlighted), then copy/paste. This should keep the style and colors you've applied.

                        Hope this helps!
                        Nina
                        XD Community Quality Manager

                      • 1 vote
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                          bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Sarah:

                          Sorry to hear you're experiencing issues. Can you share your Adobe XD project with me?
                          Also, it would help me a lot to have detailed steps of what you're trying to accomplish.

                          Sincerely,
                          Nina
                          XD Community Quality Manager

                        • 2 votes
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                            7 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello Aakash:

                            Are you able to create new or open other files in XD Mac? You can try the XD Tutorial which is linked from the weclome screen.

                            I was able to open the file you include in this post. Has the license for your copy of Adobe XD Mac expired? It currently has a 7-day trial period.

                            Hope this helps!
                            Nina
                            XD Community Quality Manager

                          • 2 votes
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                              4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello again Libbie!

                              Apologies for the delayed reply. Can you share your file with me? I'd like to take a look and see if I can get into the state you're in to better guide your next steps. ramoshar@adobe.com

                              Thanks!
                              Nina

                              Hello Libbie:

                              Can you tell me a bit more about the files your working with? Specifically looking for details on where you create them, how are they saved and type of files they are (svg, tiff, etc).

                              Curious if you've have access to the original asset. If so, do you see same issue when importing into XD?

                              Look forward to helping you with this!

                              Cheers!
                              Nina
                              XD Community Quality Manager

                            • 1 vote
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                                bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello Navie:

                                Thank you for taking time to share this feedback.

                                I found the following feature request https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/12999762-illustrator-select-same-functionality

                                While the summary is fairly short, I think it's a good report to add your feedback to and add your vote.

                                Thanks!
                                Nina
                                XD Community Quality Manager

                              • 1 vote
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                                  bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                  Greetings:

                                  This sounds frustrating. I've had a chance to try on two different laptops with 10.13 and not able to reproduce the issue on my end with latest XD 5.0.12.8

                                  Any chance you can provide a recording for review?

                                  Thanks!
                                  Nina
                                  XD Community Quality Manager

                                • 2 votes
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                                    feature-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello Chris!

                                    Thanks for taking time to share your feedback. What you describe is not supported at this time.

                                    I'd like to encourage you to submit a feature request here on User Voice and share with your XD network to add their votes!

                                    Cheers!
                                    Nina
                                    XD Community Quality Manager

                                  • 5 votes
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                                      bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                      Greetings:

                                      Adobe XD requires an active login to Creative Cloud application. If you're still facing this issue after CC login, I suggest the following:
                                      1. Exit XD & force quit CC app by selecting cmd+alt+q
                                      2. Launch CC log in
                                      3. Open XD
                                      or
                                      1. Restart computer
                                      2. Launch CC app, login
                                      3. Open XD

                                      If the issue persists, reach out!

                                      Thanks!
                                      Nina
                                      XD Community Quality Manager

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