AdminNina Ramos (Adobe XD) (Program Manager, Quality, Adobe)

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  1. 1 vote
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      2 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Jay:

      Thanks for sharing your feedback! Sorry to hear this feature is causing a conflict.

      I’ve filed a bug for the team to review. Can you share the following details to help with investigation:
      - XD version
      - OS version
      - Extensis Suitcase Fusion version
      - Fonts where you’re observing the problem. If possible, info on where you obtained the font files

      Thanks!
      Nina
      Adobe XD

      Thanks bunches Jay! The team is actively investigating.

    • 7 votes
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        13 comments  ·  Adobe XD: Bugs » Text  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for the additional info Katet. Because XD is a UWP app, it registers fonts a bit differently. So MS Word to XD is apples to oranges comparison. OneNote would be a closer option.

        Sorry to hear things aren't working for this font Katet. Thinking the font may not be installed in C:\Windows\Fonts. Curious, do you see the same problem in other UWP apps? OneNote comes built into Windows

      • 63 votes
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          48 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →

          @Dave R, Surya: You might also be experiencing a known issue on Win10 where keyboard shortcuts stop working. MS + XD Eng are hard at work looking to address this.

          Workaround is to change focus away and back to XD. Not great but it works.

          Apologies for the inconvenience,
          Nina

        • 17 votes
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            15 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Markus:

            From our investigation, this issue is specific to Win10 touch screen. I suggest validate against mobile devices. One cumbersome option is to use mouse/trackpad to trigger the events so you can validate the navigation.

            I realize this isn't ideal and I hear you on the pain this is causing your development. Fix is upcoming!

            Thanks!
            Nina

          • 2 votes
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              bug-investigation-in-progress  ·  8 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

              Hi Jan: I think what you might be seeing is Adobe Sync not running. Can you give the steps in this help doc a look? https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

              Hope this helps!
              Nina

              Sorry to hear you're still seeing problems. The team is investigating to see what's going on. Do update post if restarting your system helps.

              Does restarting the machine help? It's possible that a service required to load files (CoreSync - can be viewed in Task Manager/Win, Activity Monitor/Mac) may have stopped running and restarting the system helps to initiate it.

            • 57 votes
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                48 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                @Jaydev The team is actively investigating this issue.

                To better understand what is happening, I’d like to ask you share the following details:
                XD version the file was created
                XD version used now
                OS version
                Where was the file stored?
                Cloud storage
                Network drive
                USB or external drive
                Is antivirus enabled software
                Was the file edited by more than one designer?

                It would also help to have the following logs:
                Creative Cloud Logs
                https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                Adobe XD Log
                MAC:
                Open Terminal.app.
                Enter cd Desktop.
                Enter log show --predicate 'processImagePath CONTAINS "Adobe XD"' --last 3h >xd-log.txt.
                This generates a file "xd-log.txt" in the curent directory, which users can send to us. Can change "3h" to a longer time window (like "1d").

                WIN:
                \Users%username%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\

                Please send to xduv@adobe.com along with link to this User Voice post.

                Thanks!
                Nina

              • 2 votes
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                  4 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello – If you could provide the details previously requested, we can dig into what might be going on.

                  The issue as reported sounds like a graphic card driver problem. Have seen it in past versions and verifying the video card features meet XD systems requirements + updating the driver resolve. Can you give that a go?

                  Thanks!
                  Nina

                  Hi Dawn:

                  I encourage you to update your video card drivers. Have found that changing focus away and back to XD or quit & restart can resolve this.

                  Hope this helps!
                  Nina

                • 9 votes
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                    13 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                    @Genevieve: The issue has thus far only been reported on Win systems. Are you on Mac and seeing the problem? Do you have a partitioned drive by any chance?

                    @Erik can you share more system details to help dig into this?

                    Thanks!
                    Nina

                  • 22 votes
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                      40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                      @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

                      Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

                      If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                      Thanks!
                      Nina

                      @Rienster Did you get a chance to review and try troubleshooting in helpX page?

                    • 22 votes
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                        3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                        Ideally, sharing designs from XD is best done via published prototypes or design specs. Can you share more about you working with PDF?

                        Thanks!
                        Nina
                        Adobe XD

                      • 26 votes
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                          30 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi Alex:

                          Sorry to hear things are still not working for you. I'd like to ask you try one more thing. Did you get to try the troubleshooting steps in my last suggestion?

                          Thanks!
                          Nina

                        • 5 votes
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                            7 comments  ·  Adobe XD: Bugs » Share  ·  Flag idea as inappropriate…  ·  Admin →

                            @Christopher: Are you seeing the dialog “Sorry we can’t open this document”? If so, the fix is forthcoming.

                            One recent suggestion was to check that AdobeID for login should be same on web browser + Creative Cloud desktop/XD on each system (ie, System 1 = User1 for web & XD, System 2 = User 2 for web & XD). I’ll update post with any further findings or requests.

                            Hope this helps!
                            Nina

                            Are you still seeing this problem? Doesn't look like any logs made it through my way.

                          • 1 vote
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                              1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for your feedback Guthrie! We've been able to reproduce this in-house and have filed a report for the team to review.

                              Cheers!
                              Nina
                              Adobe XD

                            • 5 votes
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                                12 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →

                                Greetings:

                                Working with prototype links shared, we're no longer seeing issues on my end with MacOS 10.13 + Safari 12.0.1-13606.2, Chrome 70.0.3538, FF 63.0.3

                                If you're still seeing issues, please share the following:
                                - OS + browser name/version where issue is observed
                                - Link to prototypes

                                Thanks!
                                Nina

                              • 1 vote
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                                  4 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →

                                  Are you working with XD mobile app or are you looking at the files via mobile browser?

                                • 1 vote
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                                    3 comments  ·  Adobe XD: Bugs » Plugins  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for the update Armando!

                                  • 1 vote
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                                      3 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thanks for the additional info! The team is investigating.

                                    • 407 votes
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                                        awaiting-external-fix  ·  280 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thanks @Maarten and everyone for your continued feedback. We continue to work on resolving this issue and hope to have a fix very soon. If you're working with XD 12 on Win and encountered some performance issues, you may have hit different bug which has been fixed. You can find more details here, https://helpx.adobe.com/xd/kb/known-issues.html

                                        Cheers!
                                        Nina

                                        Greetings:

                                        Sorry to hear you're experiencing issues with XD. Curious, Is this still a problem for you? Are you able to copy/paste into other programs? Let me know what you've tried so far and we can work on finding out what's going on.

                                        Thanks!
                                        Nina
                                        XD Community Quality Manager

                                      • 1 vote
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                                          2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                          The functionality here is also covered by this feature request - https://adobexd.uservoice.com/forums/353007/suggestions/16589980. Be sure to up-vote!

                                        • 4 votes
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                                            9 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello @Matza:

                                            Thanks for sharing your feedback! Wondering, if you create a new document in XD, are you able to select the fonts you mention?

                                            If you can, would you share your Sketch document? You can send directly to me ramoshar@adobe.com

                                            Thanks!
                                            Nina
                                            XD Community Quality Manager.

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