AdminNina Ramos (Adobe XD) (Engineering Program Manager, Quality, Adobe)

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  1. 1 vote
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      bug-filed  ·  1 comment  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks for your feedback Guthrie! We've been able to reproduce this in-house and have filed a report for the team to review.

      Cheers!
      Nina
      Adobe XD

    • 2 votes
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        6 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →

        Greetings:

        Working with prototype links shared, we're no longer seeing issues on my end with MacOS 10.13 + Safari 12.0.1-13606.2, Chrome 70.0.3538, FF 63.0.3

        If you're still seeing issues, please share the following:
        - OS + browser name/version where issue is observed
        - Link to prototypes

        Thanks!
        Nina

      • 1 vote
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          bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs » Prototype  ·  Flag idea as inappropriate…  ·  Admin →

          Are you working with XD mobile app or are you looking at the files via mobile browser?

        • 1 vote
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            3 comments  ·  Adobe XD: Bugs » Extensiblity  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks for the update Armando!

          • 1 vote
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              3 comments  ·  Adobe XD: Bugs » Design  ·  Flag idea as inappropriate…  ·  Admin →

              Thanks for the additional info! The team is investigating.

            • 314 votes
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                awaiting-external-fix  ·  247 comments  ·  Adobe XD: Bugs » Functional  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks @Maarten and everyone for your continued feedback. We continue to work on resolving this issue and hope to have a fix very soon. If you're working with XD 12 on Win and encountered some performance issues, you may have hit different bug which has been fixed. You can find more details here, https://helpx.adobe.com/xd/kb/known-issues.html

                Cheers!
                Nina

                Greetings:

                Sorry to hear you're experiencing issues with XD. Curious, Is this still a problem for you? Are you able to copy/paste into other programs? Let me know what you've tried so far and we can work on finding out what's going on.

                Thanks!
                Nina
                XD Community Quality Manager

              • 1 vote
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                  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                  The functionality here is also covered by this feature request - https://adobexd.uservoice.com/forums/353007/suggestions/16589980. Be sure to up-vote!

                • 4 votes
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                    9 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello @Matza:

                    Thanks for sharing your feedback! Wondering, if you create a new document in XD, are you able to select the fonts you mention?

                    If you can, would you share your Sketch document? You can send directly to me ramoshar@adobe.com

                    Thanks!
                    Nina
                    XD Community Quality Manager.

                  • 1 vote
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                      bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello Filip:

                      Thanks for taking time to share your feedback.

                      What version of XD are you working with? Does it happen with all layers or certain types of elements (shape, path, group or symbol).

                      Could this be a GPU related issue? To rule out, you can update your GPU drivers and try the steps again.

                      Does exit and restart of XD or your system resolve the issue?
                      Do post further with insights or further questions.

                      Cheers!
                      Nina
                      XD Community Quality Manager

                    • 1 vote
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                        bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello Satomi:

                        Can you provide more details to help determine cause.

                        - Is the problem with all your files or just this one?
                        - What format and settings are selected for export?
                        - If you use the same settings to export only the icon, do you see the same result?

                        Thanks!
                        Nina
                        XD Community Quality Manager

                      • 3 votes
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                          bug-needs-more-info  ·  2 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello - Sorry to hear you're experiencing issues. I can understand this is frustrating.

                          A member of our support staff has published a troubleshooting guide for issues with publishing prototypes, https://forums.adobe.com/thread/2117960

                          Hope this helps!
                          Nina
                          XD Community Quality Manager

                        • 1 vote
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                            bug-needs-more-info  ·  3 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello Ahmed:

                            Sorry to hear you're still experiencing this issue.

                            Can you please follow the troubleshooting steps in this document? https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

                            There's also a higher level page with a few other solutions, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

                            Hope this helps!
                            Nina

                            Hello Ahmed:

                            This issue has come up for other users and is usually due to issue with user login in Creative Cloud.

                            Can you try the below steps? If these don't fix your problem, please comment further so we can see what's going on.

                            Thanks!
                            Nina
                            XD Community Quality Manager

                            Steps:
                            1. Quit Adobe XD.
                            2. Run the Adobe Creative Cloud app from your Applications folder (or click on the Creative Cloud icon in your menubar if it’s already running).
                            3. Click the user avatar and click “Sign Out” button.
                            4. Completely exit Creative Cloud app (on Windows, exit app and use Task Manager for remaining. on Mac, cmd+atl+Q)
                            5. Re-launch Creative Cloud app and sign back in.
                            6. Restart Adobe XD and try sharing ain.

                          • 1 vote
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                              bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello:

                              Usually that error appears when user is on an IT managed system with Creative Cloud storage disabled.
                              It can also occur if there is some issue with network connectivity.

                              Some things to try:
                              - Exit/re-open XD
                              - Restart your system
                              - Turn off/on your WiFi or disconnect and re-connect network cable

                              Comment further if you continue to experience issues.

                              Thanks!
                              Nina
                              XD Community Quality Manager

                            • 1 vote
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                                bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                Greetings Dwane:

                                Can you try the following? Select the text object (meaning, single click on the text to select with bounding box, not have the text highlighted), then copy/paste. This should keep the style and colors you've applied.

                                Hope this helps!
                                Nina
                                XD Community Quality Manager

                              • 1 vote
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                                  bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello Sarah:

                                  Sorry to hear you're experiencing issues. Can you share your Adobe XD project with me?
                                  Also, it would help me a lot to have detailed steps of what you're trying to accomplish.

                                  Sincerely,
                                  Nina
                                  XD Community Quality Manager

                                • 2 votes
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                                    7 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello Aakash:

                                    Are you able to create new or open other files in XD Mac? You can try the XD Tutorial which is linked from the weclome screen.

                                    I was able to open the file you include in this post. Has the license for your copy of Adobe XD Mac expired? It currently has a 7-day trial period.

                                    Hope this helps!
                                    Nina
                                    XD Community Quality Manager

                                  • 2 votes
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                                      4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello again Libbie!

                                      Apologies for the delayed reply. Can you share your file with me? I'd like to take a look and see if I can get into the state you're in to better guide your next steps. ramoshar@adobe.com

                                      Thanks!
                                      Nina

                                      Hello Libbie:

                                      Can you tell me a bit more about the files your working with? Specifically looking for details on where you create them, how are they saved and type of files they are (svg, tiff, etc).

                                      Curious if you've have access to the original asset. If so, do you see same issue when importing into XD?

                                      Look forward to helping you with this!

                                      Cheers!
                                      Nina
                                      XD Community Quality Manager

                                    • 2 votes
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                                        bug-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello Navie:

                                        Thank you for taking time to share this feedback.

                                        I found the following feature request https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/12999762-illustrator-select-same-functionality

                                        While the summary is fairly short, I think it's a good report to add your feedback to and add your vote.

                                        Thanks!
                                        Nina
                                        XD Community Quality Manager

                                      • 2 votes
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                                          feature-needs-more-info  ·  1 comment  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello Chris!

                                          Thanks for taking time to share your feedback. What you describe is not supported at this time.

                                          I'd like to encourage you to submit a feature request here on User Voice and share with your XD network to add their votes!

                                          Cheers!
                                          Nina
                                          XD Community Quality Manager

                                        • 5 votes
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                                            bug-needs-more-info  ·  4 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                                            Greetings:

                                            Adobe XD requires an active login to Creative Cloud application. If you're still facing this issue after CC login, I suggest the following:
                                            1. Exit XD & force quit CC app by selecting cmd+alt+q
                                            2. Launch CC log in
                                            3. Open XD
                                            or
                                            1. Restart computer
                                            2. Launch CC app, login
                                            3. Open XD

                                            If the issue persists, reach out!

                                            Thanks!
                                            Nina
                                            XD Community Quality Manager

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