53 votesbug-investigation-in-progress · AdminNina Ramos (Adobe XD) (Engineering Program Manager, Quality, Adobe) responded
The team is actively looking at this. In simple cases (install font manager, work in new files) things work as expected. We’re trying to isolate the scenario that shows at what point things stop working.
If you see this and have steps to reliably reproduce, let us know! My sincere apologies for the inconvenience.
NinaMichael Gorospe commented
Hello, thanks for your response. To answer your questions,
1. I don't install fonts physically in the Windows System Fonts directory. I just use Fontbase for installing fonts that I need.
2. Running Fontbase with the activated fonts that I need, shows up in other Adobe applications like Illustrator and Photoshop, same are Microsoft Word.
3. I have tried this experiment of restarting the computer before running fontbase again and then running XD with no success.
4. I don't install the fonts physically in the windows system fonts directory, so I think that this should not be a problem.
A TEST THAT WORKED:
The font needs to be physically installed in the in the Windows System Fonts directory. I see this as not a good option and definitely a last resort.
Thank you for following up. I hope that you guys figure out what causes this issue in XD windows10
MichaelMichael Gorospe shared this idea ·